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Submitted URL: https://click.mc.ihg.com/?qs=51183f76ab75a095baa266d50c82a4d33cbfd09be6186a24f8772c324663753d85c78cccf847a08c3845452bac6d...
Effective URL: https://www.ihg.com/content/us/en/customer-care/member-tc?cm_mmc=EMAIL-_-AMB-_-AMER-_-EN-_-LFC-_-AMB428_1140300-_-FT...
Submission: On April 04 via manual from US — Scanned from DE
Effective URL: https://www.ihg.com/content/us/en/customer-care/member-tc?cm_mmc=EMAIL-_-AMB-_-AMER-_-EN-_-LFC-_-AMB428_1140300-_-FT...
Submission: On April 04 via manual from US — Scanned from DE
Form analysis 2 forms found in the DOM
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<option value="US" selected="selected">United States</option>
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<option value="">----------------------------</option>
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<option value="AX">Aland Islands</option>
<option value="AL">Albania</option>
<option value="DZ">Algeria</option>
<option value="AS">American Samoa</option>
<option value="AD">Andorra</option>
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<option value="NI">Nicaragua</option>
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<option value="NG">Nigeria</option>
<option value="NU">Niue</option>
<option value="NF">Norfolk Island</option>
<option value="MP">Northern Mariana Islands</option>
<option value="NO">Norway</option>
<option value="OM">Oman</option>
<option value="PK">Pakistan</option>
<option value="PW">Palau</option>
<option value="PS">Palestinian National Authority</option>
<option value="PA">Panama</option>
<option value="PG">Papua New Guinea</option>
<option value="PY">Paraguay</option>
<option value="PE">Peru</option>
<option value="PH">Philippines</option>
<option value="PN">Pitcairn</option>
<option value="PL">Poland</option>
<option value="PT">Portugal</option>
<option value="PR">Puerto Rico</option>
<option value="QA">Qatar</option>
<option value="RE">Reunion</option>
<option value="RO">Romania</option>
<option value="RU">Russian Federation</option>
<option value="RW">Rwanda</option>
<option value="BL">Saint Barthelemy</option>
<option value="SH">Saint Helena</option>
<option value="KN">Saint Kitts and Nevis</option>
<option value="LC">Saint Lucia</option>
<option value="MF">Saint Martin (French)</option>
<option value="PM">Saint Pierre and Miquelon</option>
<option value="VC">Saint Vincent and the Grenadines</option>
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<option value="SM">San Marino</option>
<option value="ST">Saint Thomas and Prince Islands</option>
<option value="SA">Saudi Arabia</option>
<option value="SN">Senegal</option>
<option value="RS">Serbia</option>
<option value="SC">Seychelles</option>
<option value="SL">Sierra Leone</option>
<option value="SG">Singapore</option>
<option value="SX">Sint Maarten (Dutch)</option>
<option value="SK">Slovakia</option>
<option value="SI">Slovenia</option>
<option value="SB">Solomon Islands</option>
<option value="SO">Somalia</option>
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<option value="GS">South Georgia and the South Sandwich Islands</option>
<option value="SS">South Sudan</option>
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<option value="TJ">Tajikistan</option>
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<option value="TH">Thailand</option>
<option value="TL">Timor-Leste, Democratic Republic of</option>
<option value="TG">Togo</option>
<option value="TK">Tokelau</option>
<option value="TO">Tonga</option>
<option value="TT">Trinidad and Tobago</option>
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<option value="TC">Turks and Caicos Islands</option>
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<option value="VA">Vatican City State</option>
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<option value="VG">Virgin Islands, British</option>
<option value="VI">Virgin Islands, U.S.</option>
<option value="WF">Wallis and Futuna</option>
<option value="EH">Western Sahara</option>
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<option value="ZM">Zambia</option>
<option value="ZW">Zimbabwe</option>
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<option value="us_ES">Spanish / Español</option>
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English
Country / Region United StatesUnited
Kingdom----------------------------AfghanistanAland
IslandsAlbaniaAlgeriaAmerican SamoaAndorraAngolaAnguillaAntarcticaAntigua and
BarbudaArgentinaArmeniaArubaAustraliaAustriaAzerbaijanBahamasBahrainBangladeshBarbadosBelarusBelgiumBelizeBeninBermudaBhutanBolivia,
Plurinational State ofBonaire Saint Eustatius and SabaBosnia and
HerzegovinaBotswanaBouvet IslandBrazilBritish Indian Ocean TerritoryBrunei
DarussalamBulgariaBurkina FasoBurundiCambodiaCameroonCanadaCape VerdeCayman
IslandsCentral African RepublicChadChileMainland ChinaChristmas IslandCocos
(Keeling) IslandsColombiaComorosCongoCongo, Democratic Republic of theCook
IslandsCosta RicaCroatiaCubaCuraçaoCyprusCzech RepublicIvory
CoastDenmarkDjiboutiDominicaDominican RepublicEcuadorEgyptEl SalvadorEquatorial
GuineaEritreaEstoniaEthiopiaFalkland IslandsFaroe IslandsFijiFinlandFranceFrench
GuianaFrench PolynesiaFrench Southern
TerritoriesGabonGambiaGeorgiaGermanyGhanaGibraltarGreeceGreenlandGrenadaGuadeloupeGuamGuatemalaGuernseyGuineaGuinea
BissauGuyanaHaitiHeard Island and McDonald IslandsHondurasHong
KongHungaryIcelandIndiaIndonesiaIran, Islamic Republic ofIraqIrelandIsle of
ManIsraelItalyJamaicaJapanJerseyJordanKazakhstanKenyaKiribati, Republic ofKorea,
Democratic People's Republic ofKorea, Republic ofKuwaitKyrgystanLaos, People's
Democratic Republic
ofLatviaLebanonLesothoLiberiaLibyaLiechtensteinLithuaniaLuxembourgMacauMacedonia,
Republic ofMadagascarMalawiMalaysiaMaldivesMaliMaltaMarshall
IslandsMartiniqueMauritaniaMauritiusMayotteMexicoMicronesia, Federated States
ofMoldova, Republic
ofMonacoMongoliaMontenegroMontserratMoroccoMozambiqueMyanmarNamibiaNauruNepalNetherlandsNew
CaledoniaNew ZealandNicaraguaNigerNigeriaNiueNorfolk IslandNorthern Mariana
IslandsNorwayOmanPakistanPalauPalestinian National AuthorityPanamaPapua New
GuineaParaguayPeruPhilippinesPitcairnPolandPortugalPuerto
RicoQatarReunionRomaniaRussian FederationRwandaSaint BarthelemySaint HelenaSaint
Kitts and NevisSaint LuciaSaint Martin (French)Saint Pierre and MiquelonSaint
Vincent and the GrenadinesSamoa, Independent State ofSan MarinoSaint Thomas and
Prince IslandsSaudi ArabiaSenegalSerbiaSeychellesSierra LeoneSingaporeSint
Maarten (Dutch)SlovakiaSloveniaSolomon IslandsSomaliaSouth AfricaSouth Georgia
and the South Sandwich IslandsSouth SudanSpainSri LankaSudanSurinameSvalbard and
Jan MayenSwazilandSwedenSwitzerlandSyrian Arab RepublicTaiwanTajikistanTanzania,
United Republic ofThailandTimor-Leste, Democratic Republic
ofTogoTokelauTongaTrinidad and TobagoTunisiaTurkeyTurkmenistanTurks and Caicos
IslandsTuvaluUgandaUkraineUnited Arab EmiratesUnited States Minor Outlying
IslandsUruguayUzbekistanVanuatuVatican City StateVenezuela, Bolivarian Republic
ofVietnamVirgin Islands, BritishVirgin Islands, U.S.Wallis and FutunaWestern
SaharaYemenZambiaZimbabwe
language EnglishSpanish / Español
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IHG ONE REWARDS
MEMBERSHIP TERMS AND CONDITIONS
I. General Terms and Privacy Statement
II. Membership Levels
III. Member Benefits and Milestone Rewards
IV. Earning IHG One Rewards Points
V. Redeeming IHG One Rewards Points
VI. Loyalty Program Alliances
VII. Other IHG One Rewards Programs
VIII. IHG Business Rewards
IX. FAQs
The IHG One Rewards program (“Program”), which includes InterContinental®
Ambassador and IHG® Business Rewards, is a loyalty program offered by Six
Continents Hotels, Inc. (“SCH”) and its subsidiaries and affiliates, all of
which are InterContinental Hotels Group companies (collectively, “IHG® Hotels &
Resorts” or “IHG”). Participating Iberostar Beachfront Resorts are part of the
IHG One Rewards program, and the current list of Iberostar Beachfront Resorts
can be found here. The portfolio of Iberostar Beachfront Resorts excludes any
interests in Cuba.
By participating in this Program, you agree to these terms and conditions
(“Terms and Conditions”). These Terms and Conditions describe the Program and
some of the benefits offered to IHG One Rewards members (“Members” or “you”).
Terms specific to the InterContinental Ambassador program, a loyalty program
specific to hotels within the InterContinental brand, and to the IHG Business
Rewards program, a loyalty program that offers benefits for corporate travel
bookers, can be found in later sections of these Terms and Conditions.
The Program and its benefits are offered at the sole discretion of IHG. IHG may
assign or transfer any rights or obligations under this Program, or any other
loyalty program, at any time to any related or unrelated entity, in its sole
discretion.
General Terms and Privacy Statement
1. Member Enrollment: There is no fee to join IHG One Rewards. New Members may
enroll in the Program by completing the required information on the Program
website, through IHG branded hotels, the IHG One Rewards App or other
channels authorized by IHG. By enrolling in the Program and using your
membership account, you will be eligible for benefits as described below and
you will be eligible to earn IHG One Rewards Points (“Points”), which can be
redeemed for Reward Nights (as defined below) and various merchandise.
2. Participating brands: IHG hotel brands currently participating in the
Program (“IHG Hotels”) include the following:
* Atwell Suites™
* avid® hotels
* Candlewood Suites®
* Crowne Plaza®
* EVEN® Hotels
* Garner™
* Holiday Inn®
* Holiday Inn Express®
* Holiday Inn Resort®
* Holiday Inn Club Vacations®
* Hotel Indigo®
* HUALUXE® Hotels & Resorts
* Participating Iberostar Beachfront Resorts
* InterContinental®
* Kimpton® Hotels & Restaurants
* Regent® Hotels & Resorts
* Participating Six Senses Hotels Resorts Spas
* Staybridge Suites®
* Vignette™ Collection
* voco™ hotels
Hotel brands participating in the Program may be added or removed at IHG’s sole
discretion.
3. Member Contact Information: Members must provide current and valid contact
information and keep such information updated in their Member profile. IHG
relies on Member contact information as reflected in Member profiles for any
necessary communications. IHG has the right to terminate a Member’s account
and/or revoke Member Points if an account has multiple email addresses
and/or is suspected of being related to fraudulent or abusive activity. IHG
reserves the right to terminate the Member accounts and/or revoke Points
from accounts without valid contact information.
4. Eligibility: By participating in the Program and taking advantage of its
benefits, you agree to the following:
1. To maintain and use only one IHG One Rewards account at any time
2. To be the only individual using your Member account (i.e., not sharing
your account with anyone unless expressly permitted by IHG)
3. That you as the Member are a registered guest staying at the hotel, click
here for Reward Night exclusion
4. That you have provided current and valid contact information
5. That your name as shown on your Member account matches your legal
identification
6. That you only have one email address for your Member account
7. That you are at least 18 years of age or the age of majority in your
state or province of residence, whichever is older
8. That you have not enrolled as a company and/or other entity, as only
individuals are permitted to enroll in the Program
9. That you have read and understand these Terms and Conditions
5. Termination by Member: To close a Member account, contact IHG Customer Care.
6. IHG’s Terms and Conditions, Program Rights: IHG reserves the right to
modify, alter, or otherwise update the Membership Terms and Conditions for
the Program, and to modify, suspend, or cancel the Program at any time. The
“last updated” date set forth at the end of these Terms and Conditions
indicates when changes have been made, and it is a Member’s responsibility
to review changes to the Terms and Conditions regularly. By continuing your
membership in the Program after the date on which changes are made to the
Terms and Conditions, you are agreeing to those changes and affirming your
agreement to comply with all of the Terms and Conditions, as updated. The
current Program Membership Terms and Conditions supersede all prior
published Program Membership Terms and Conditions.
7. IHG’s right to cancel membership, revoke or adjust Point deposits: IHG has
the right to cancel any membership, and to revoke any and all unredeemed
Points, benefits and/or rewards collected in a Member’s account, for reasons
that include, but are not limited to the following:
1. Member’s violation of these Terms and Conditions
2. Member’s misrepresentation of any information or any misuse of this
Program
3. Member’s violation of any national, regional, or local law or regulation
in connection with the use of membership privileges
4. Member’s failure to provide and maintain valid contact information
5. Member’s failure to pay for hotel charges and/or any expenses incurred
during a Member’s Stay, including if such failure to pay is the result
of a Member’s check being returned for insufficient funds or being
invalid for any reason
6. Member’s commission of fraud or abuse involving any portion of this
Program, including but not limited to the abuse of corporate rates
without authorization (such as by failing to show appropriate
identification or validation at Check-In), any conduct that improperly
impacts the accumulation of Points or rewards, or abuses the redemption
aspects of the Program (including the use of “bots” or other automated
means of promotion entry)
7. Member maintaining more than one active account
8. Member’s physical, verbal, or written abuse or harassment of hotel
personnel or IHG personnel
9. Member’s abuse/misuse of any benefits or privileges provided by any IHG
branded hotels or use of such benefits or privileges in violation of the
applicable terms and conditions for them, including but not limited to
the sale or barter of any Points or Point vouchers or Reward Nights
10. Member making cash reservations for others using their own IHG One
Rewards membership number, reselling reservations, assigning own
membership number to reservations without booking guest’s permission, or
posting reservations on third party websites
11. Member booking a stay on a paid rate and receiving points and benefits
at more than one property on any given night, excluding Reward Nights
12. Member taking any other action or engaging in any other activities that
are to the detriment of the Program, IHG, or an IHG branded hotel; all
as may be determined by IHG in its sole discretion
If a Member account is duplicated or unauthorized activity is discovered, IHG
may suspend the membership for up to six months or until the account is secured
by contacting IHG Customer Care. The Member may be required to create a new
account or update their personal information for additional security. If a
Member has no activity for five years, IHG reserves the right to permanently
cancel the membership.
IHG’s cancellation of a membership is effective immediately, and in cases of
inactivity or fraudulent activity, IHG may close, suspend, or cancel the account
without notifying the Member. IHG will not be responsible for failure to notify
any Member of cancellation of the Member’s account if the Member’s account did
not contain valid contact information. In the event IHG cancels a membership as
permitted under these Terms and Conditions, IHG has no obligation to permit the
individual whose membership was cancelled, to re-enroll in the Program.
Members whose accounts are cancelled, by IHG or by the Member, will forfeit all
Points, Point vouchers, Reward Nights, and any other benefits associated with
the account, and the Member will no longer be able to earn or redeem Points
under this Program.
IHG may withdraw Points from a Member’s account if they were deposited into the
Member’s account in error and may revoke all Points in a Member’s account if the
Member abuses the Program, including but not limited to abuse of the Point
redemption process.
In addition to the consequences set forth above, Program violations (including
but not limited to the sale or use of Elite status benefits for commercial
gain), suspected fraud, or abuse in relation to promotions, Point or mileage
credit or reward usage is subject to appropriate administrative and/or legal
action by appropriate governmental authorities and by IHG, including, without
limitation, freezing your account, the forfeiture of all Point transfers,
rewards, vouchers, merchandise issued pursuant to Point redemptions, and any
accrued Points or miles in your account, as well as cancellation of the account
and your future participation in the Program.
8. Employer and Country Restrictions: Some employers may have a policy that
prohibits or restricts employee participation in the Program. Some
countries’ laws may also prohibit participation in the Program or some
aspects of the Program. Members are responsible for complying with local
laws and regulations, applicable terms and conditions of their employment,
their employers’ internal policies and procedures, and any other rules to
which they are subject. IHG assumes no responsibility or liability for
Members’ compliance with such policies, laws, rules, or regulations.
9. Arbitration: Except with respect to any claim or dispute involving the
ownership, validity, or use of any IHG trademarks or service marks, and to
the extent permitted by applicable law, any dispute arising out of or
related to the Program or the Program Terms and Conditions, seeking as
relief money damages or Points and/or attorneys’ fees or other damages
(“Covered Claims”) will be submitted for arbitration to the American
Arbitration Association (AAA). IHG shall have the right in a proper case to
obtain temporary restraining orders, temporary or preliminary injunctive
relief, and/or declaratory relief (other than declarations with respect to
the amount of money damages) from a court of competent jurisdiction.
The arbitration proceedings shall be heard by one independent arbitrator
who shall be an attorney or retired judge. The arbitration shall be held in
accordance with the then-existing Commercial Arbitration Rules of the AAA.
All matters within the scope of the Federal Arbitration Act (9 U.S.C. 1, et
seq.) will be governed by it and not by any state arbitration law. You and
IHG waive any rights to maintain other available resolution processes for
such disputes, such as a court action or administrative proceeding, to
settle disputes. You and IHG waive any right to a jury trial for such
disputes. The rules in arbitration are different from the rules that apply
in court. There is no judge or jury, and review is limited, but an
arbitrator can award the same damages and relief, and must honor the same
limitations stated in the terms and conditions, as a court would.
In reaching his or her decision, the arbitrator shall follow the Program
Terms, shall be bound to apply the applicable law, and shall not rule
inconsistently with the applicable law. The arbitrator may not (1) without
the consent of all parties, combine more than one individual’s claim or
claims into a single case, (2) participate in or facilitate notification to
others of potential claims, or (3) arbitrate or preside over any form of a
class, mass, collective, or representative proceeding. The arbitrator shall
include in his or her award any relief he or she deems proper in terms of
money damages (with interest on unpaid amounts from the date due at the
maximum rate allowed by law), and attorneys’ fees and costs. The award of
the arbitrator shall be conclusive and binding upon all parties to the
proceeding, and judgment upon the award may be entered in any court of
competent jurisdiction.
If a party violates this arbitration agreement by commencing an action
asserting a Covered Claim in a court of law, then the court (and not an
arbitrator) shall have the authority to resolve any disputes about the
interpretation, formation, existence, enforceability, validity, and scope
of the Program Terms and Conditions, including this arbitration agreement,
and the Waiver of Class, Mass, Collective, and Representative Claims.
However, if a party complies with this arbitration agreement and files for
arbitration without filing a complaint in a court of law, then the
arbitrator shall have the authority to resolve any disputes about the
interpretation of the Program Terms and Conditions for purposes of
discovery or the merits of the underlying claim, but shall have no
authority to resolve any disputes about the formation, existence,
enforceability, or validity of the Program Terms and Conditions, including
this arbitration agreement, and the Waiver of Class, Mass, Collective, and
Representative Claims.
Other than as may be required by law, the entire arbitration proceedings
(including, but not limited to, any rulings, decisions, or orders of the
arbitrator) shall remain confidential and shall not be disclosed to anyone
other than the parties to proceeding.
10. Limitations Period: Any and all claims and actions arising out of or
relating to the Program Terms and Conditions must be started within one (1)
year from the occurrence of the facts giving rise to such claim or action,
or such claim or action shall be barred. This Limitations Period section
does not apply to residents of New Jersey, and is not applicable where
local law prohibits it.
11. Waiver of Class, Mass, Collective, and Representative Claims: To the extent
permitted by law, you agree that you will not file a class action against
IHG, participate in a class action against IHG, file or seek a class, mass,
collective, or representative arbitration against IHG, or participate in
such an arbitration against IHG, for any claim or action arising out of or
related to the Program or the Program Terms and Conditions. To the extent
permitted by law, you agree that all such claims may only be brought in
your individual capacity, and not on behalf of other individuals.
12. Miscellaneous Provisions: These Terms and Conditions constitute the entire
agreement between you and IHG with respect to the subject matter hereof and
supersede all prior oral and written agreements. No failure or delay on the
part of IHG in exercising any right or remedy hereunder or enforcing the
Terms and Conditions will operate as a waiver thereof. If any part or
provision of these Terms is found to be invalid, unenforceable, or void,
then the remaining portion shall remain in full force and effect. If the
Waiver of Class, Mass, Collective, and Representative Claims is found to be
unenforceable, then any claim brought on a class, mass, collective, or
representative action basis must be filed in a court of competent
jurisdiction, and such court shall be the exclusive forum for such claims.
Headings are for convenience only and not for use in interpretation of this
Agreement.
13. Release: By participating in the Program, each Program Member agrees to
release, discharge, and hold harmless IHG, its advertising and promotion
agencies, their respective parent companies, affiliates, subsidiaries, and
their directors, officers, agents, and employees from all claims or damages
arising out of any use or misuse of the Program by that Member. This
Release section does not apply to residents of New Jersey.
14. Maintaining Member Information; Protecting Your Account: Program Members
are responsible for keeping their profile information current, including
relevant contact information, such as mailing address and email address.
Most personal information and communication preferences can be updated by
logging into the Member account on the IHG One Rewards website. For name
changes, please contact IHG Customer Care, and please be prepared to
provide supporting legal documentation for your name change (such as a
driver’s license with your new name, marriage certificate, passport, or
other legal documentation). Each Program Member is responsible for
restricting access to and maintaining the confidentiality of the Member’s
account and PIN/password and agrees to accept responsibility for the
activities of anyone using the Member’s PIN/password. When contacting IHG
Customer Care about your account, you may be asked for additional
information for fraud prevention and security purposes.
15. Data Protection: Under the data protection legislation of various
countries, we are required to particularly draw your attention to the fact
that by applying for Program membership, and by virtue of your continued
membership, you accept and explicitly authorize IHG, in its capacity as
data controller, by its subsidiaries, affiliates, and/or franchisees,
including IHG hotels in nearly 100 countries, and by IHG Customer Care and
InterContinental Ambassador Customer Care, to do the following with the
personal information you supplied during enrollment in the Program or
during the course of your Program membership: (i) process it, (ii) transfer
it worldwide to any third parties with which IHG is affiliated within the
scope of the Program, (iii) transfer it to third parties to process on
IHG’s behalf, where required by applicable law, or in the event of a
company reorganization, merger, or acquisition, for use of such information
in the administration of membership records, or for use in connection with
guest service, advertising, marketing, and communication purposes. Such
third parties or IHG may contact you by mail, fax, telephone, email or SMS.
In addition, IHG may offer you a benefit in the form of an opportunity to
receive information on goods or services that may be of interest or value
to you, by providing various companies with a list of IHG One Rewards
Members. This is an opt-in benefit for Program Members who are residents of
Europe, the Middle East, Africa, Australia, Canada, or other countries that
require an opt-in process. If you reside in a country that requires such
benefits to be offered on an opt-in basis, and you would like to opt-in,
you will need to make the appropriate selection in the online preference
center or contact IHG Customer Care or InterContinental Ambassador Customer
Care. Members residing in all other areas of the world, including the
U.S.A., will automatically get this benefit upon enrollment, but can choose
to be excluded from such affiliated third-party contacts and/or such
mailing lists by making the appropriate selection in the online preference
center or by contacting IHG Customer Care or InterContinental Ambassador
Customer Care. You can find more information about how we handle your
personal data in our privacy statement including how to exercise any rights
you may have under applicable law in relation to your data.
16. Governing Law: These Terms and Conditions shall be governed by, construed,
and enforced in accordance with the laws of the State of Georgia, United
States, without regard to its conflicts of law rules. Any dispute not
covered by the terms of the Arbitration provision set forth in these
Program Terms and Conditions may be filed only in the state or federal
courts located in the State of Georgia, United States.
17. Restricted by Law: This Program or participation in it is not valid, and/or
the awarding of Points or partner miles/credits, and/or the granting of
rewards is void, where prohibited or restricted by law in the Member's home
country (domicile) or locality.
18. Tax Liability: Taxing authorities may determine that IHG One Rewards
Points, rewards, and airline miles received through participation may be
subject to tax liability, including, without limitation, foreign, federal,
state and local taxes, surcharges, security charges and departure taxes. In
that case, any tax liability, including disclosure, connected with the
receipt and/or use of rewards is the responsibility of the IHG One Rewards
Member.
19. Program Interpretation: Interpretations of Program Terms & Conditions shall
be at the sole discretion of IHG.
20. Transfer of IHG One Rewards Points Upon Death: When an IHG One Rewards
Member passes away, the Member's Points may be transferred to the IHG One
Rewards account(s) of the Member's beneficiary(ies). The request for
transfer should be sent to IHG Customer Care by the executor or
administrator of the decedent’s estate, along with court documents showing
authority, or by a sole beneficiary, along with copies of the decedent’s
will and death certificate. The request must be received within one (1)
year of the date of death. Transfer fees will be waived.
21. No Guarantees on Merchandise: IHG, its franchisees, and its agents make no
guarantees, warranties, or representations of any kind, expressed or
implied, with respect to items of merchandise or products (including but
not limited to items obtained by redeeming Points), or services of
partners. IHG shall not be liable for any loss, expense (including without
limitation, any legal fees), accident or inconvenience that may arise in
connection with the use of such items or as a result of any defect or
failure of such items. Any implied warranties of merchantability or fitness
for a particular purpose are specifically disclaimed. This Guarantees on
Merchandise section does not apply to residents of New Jersey.
Membership Levels
The IHG One Rewards base membership level is Club. This section describes the
requirements to move from Club status to Elite status.
22. Elite Qualifying Points: For purposes of determining Elite status, IHG One
Rewards Points are classified as either Elite Qualifying Points or
Non-Elite Qualifying Points. Only Elite Qualifying Points count towards
Elite status.
Activity
Provides Elite Qualifying Points
Provides Non-Elite Qualifying Points
Qualifying Rates* paid for hotel Stays
X
Spend on select partner activity**
X
IHG One Rewards Bonus Points Packages
X
Qualified Spend through IHG Business Rewards
X
Purchases on IHG One Rewards credit cards in United Kingdom and Greater
China
X
Purchases on IHG One Rewards credit cards in the U.S. and Chase Ultimate
Rewards points transfers to IHG One Rewards
X
New cardmember bonuses or selected Bonus Points*** promotions offered
through IHG One Rewards credit cards unless otherwise indicated
X
Points or Bonus Points earned from IHG and select partner promotions
X
Elite Tier Bonus Points ⴕ
X
Point vouchers, purchases, deposits, and transfers unless otherwise
indicated
X
*See here for details on Qualifying Rates.
**Members earn Elite Qualifying Points on Hertz car rentals, OpenTable
reservations, and Viator experiences. Members earn Non-Elite Qualifying
Points with IHG Dine & Earn.
***Bonus Points are Points Members can earn, through various IHG and
partner promotions. Bonus Points do not include Bonus Points Packages and
are Non-Elite Qualifying.
ⴕElite Tier Bonus Points: “Elite Tier Bonus Points” are defined as Points
Elite Members receive for Qualifying Stays at the following percentage
rates:
Elite Membership Tier
Percentage of Elite Tier Bonus Points
IHG One Rewards Silver Elite
20%
IHG One Rewards Gold Elite
40%
IHG One Rewards Platinum Elite
60%
IHG One Rewards Diamond Elite
100%
Elite Tier Bonus Points are only awarded to Members who collect IHG One
Rewards Points.
23. Elite Status Requirements: Elite status will be awarded to Members that
have successfully achieved at least one of the following criteria in a
calendar year (January 1st to December 31st):
IHG One Rewards
Silver Elite
IHG One Rewards
Gold Elite
IHG One Rewards Platinum Elite
IHG One Rewards Diamond Elite
Elite Qualifying Points
n/a
40,000
60,000
120,000
Elite Qualifying Nights*
10
20
40
70
*Only one night per calendar day will count as a Qualifying Night; e.g., if
a Member books two rooms for the same day only one night will count towards
their Elite Qualifying Nights. Elite Qualifying Nights will count towards a
calendar year for stays that are completed within the same calendar year.
24. Earning and Maintaining Elite Status: Once a Member earns Elite membership
status in any calendar year, the status will be maintained through the end
of the following calendar year. Members that start the calendar year with
an Elite status must achieve the required Qualifying Points or Nights to
maintain status. Reward Nights consumed by Members count as Qualifying
Nights towards Elite membership qualification.
25. Rollover Nights: At the end of the calendar year, Qualifying Nights in
excess of the number required for Gold Elite, Platinum Elite, and Diamond
Elite status will rollover into the following year and count towards
earning Elite status in that year. Rollover Nights are only valid for one
calendar year. Rollover Nights are calculated as follows: Total Qualifying
Nights at year end (inclusive of rollover from prior year) minus nights
required for the tier level you earned for the following year minus expired
Rollover Nights from previous year = Rollover Nights for following year.
Rollover Nights only count towards Elite membership status and will not
count towards Milestone Rewards achievement.
Member Benefits and Milestone Rewards
26. Member Benefits: As a Member of the Program, you may be entitled to special
services and benefits at IHG hotels. Benefits and services may change from
time to time and may vary by hotel, country, and geographical region. Click
here for more information and to view the benefits chart. Most benefits are
only available to Members who book their hotel reservations through IHG’s
websites (including mobile sites), the IHG One Rewards app, IHG WeChat mini
program, IHG Customer Care, Iberostar website, Iberostar Contact Center,
IberostarPro, or directly with an IHG branded hotel. Members who are
staying as part of a Group booking are entitled to receive their
on-property tier member benefits (e.g., late check-out, Platinum Elite /
Diamond Elite Complimentary Upgrades (subject to availability), etc.)
27. Milestone Rewards: Members may earn Milestone Rewards on Elite Qualifying
Nights within the calendar year. Milestone Rewards are earned every 10
nights, beginning at 20 nights through 100 nights. Click here for more
information and to view the Milestone Rewards chart.
28. Benefits and Milestone Rewards Are Not Transferrable: Member benefits
(including without limitation those for InterContinental Ambassador and IHG
Business Rewards) are only for the individual Member, are not transferrable
and cannot be used by other Members or Non-Members. For in-hotel Member
benefits, a Member must personally check in and stay to enjoy such Member
benefits. Any violation of this provision may result in cancellation of a
Member’s account and may also result in a hotel charging the applicable
fees for non-eligible Members’ or non-Members’ use of Member benefits.
Earning IHG One Rewards Points
29. Earning Points: You may earn Points for Qualifying Stays (defined below)
and Eligible Charges (defined below) beginning with the date you enroll in
the Program. Points will not be earned for Stays completed prior to the
date of your enrollment, as shown in Program records. If you enroll in the
Program during a Stay in any IHG branded hotel excluding, InterContinental
Alliance Resorts, you will earn 1,000 Points for that Stay if the
reservation was made through IHG’s websites (including mobile sites), the
IHG One Rewards app, IHG WeChat mini program, IHG Customer Care, Iberostar
website, Iberostar Contact Center, IberostarPro directly with an IHG
branded hotel or through an online travel agent such as Expedia.com and
booking.com etc.
Members earn ten (10) Points per US dollar or local currency equivalent on
Qualifying Stays at most IHG branded hotels and five (5) Points per US
dollar or local currency equivalent at Staybridge Suites and Candlewood
Suites properties. Exceptions include:
* At IHG Army Hotels, Members earn three (3) Points per US dollar
* At InterContinental Alliance Resorts:
* Members must book through IHG Customer Care, IHG Websites, IHG One
Rewards App or IHG WeChat mini program to be eligible for points
* At the Venetian Resort Las Vegas and the Palazzo at the Venetian
Resort, Members will earn 2,000 points per Qualifying Stay
* At the Venetian Macao, the Londoner Macao, and the Parisian Macao,
Members will earn ten (10) Points for each US dollar on Qualifying
Stays
* At IHG Branded Residence properties, excluding voco Residences, Members
earn two and a half (2.5) points per US dollar, or local currency
equivalent
* IHG One Rewards is only applicable at specific Six Senses Hotels Resorts
Spas properties and participating Iberostar Beachfront Resorts properties
30. Qualifying Stays: A “Stay” is defined as one night or consecutive nights at
the same hotel, regardless of frequency of Check-In/Check-Out. A Stay is a
“Qualifying Stay” when a Member pays a Qualifying Rate (defined below) for
that Stay, or is on an enrolling stay.
Points will be awarded for Qualifying Stays booked through IHG Customer
Care, IHG websites, the IHG One Rewards app, IHG WeChat mini program,
Iberostar website, Iberostar Contact Center, IberostarPro, authorized
travel agents (excluding online travel agents such as Expedia.com and
booking.com, and unauthorized agents on online vertical travel portals), or
directly at the hotel.
For bookings made through IHG Customer Care, IHG Websites, IHG One Rewards
app or directly at an IHG branded hotel, and that include identifiable
information linked to a Member’s account, e.g., phone number or email
address, IHG will automatically relate the booking to the Member’s account
even if the Member did not include the Member’s account number at the time
of booking. As a result, the stay associated with the booking will be
considered a Qualifying Stay. Members who book through the Iberostar
website, Iberostar Contact Center or IberostarPro must add their IHG One
Rewards membership number to the booking to ensure the reservation is
identified as a Qualifying Stay.
31. Qualifying Rates: Qualifying Rates include Reward Night/Free Night*, IHG
Employee Discount Rate and most business and leisure rates, such as Advance
Saver rates, Best Flexible rates, Global sales negotiated rates (including
but not limited to Corporate Gold rates), national/regional/local
government rates, and specified leisure rates as confirmed by IHG’s
reservation systems. In Asia, the Middle East, Africa, and Greater China
(Mainland China, Hong Kong, Macau, Taiwan), Qualifying Rates include all
locally negotiated rates. Note: In Greater China, Qualifying Rates also
include all corporate negotiated rates settled with hotels via regular
payment. In all other parts of the world, locally negotiated rates are
classed as Qualifying Rates if the rate is discounted less than 30%.
*When staying on a Reward Night/Free Night, Members will not earn Points or
partner miles/credits on the room rate or room rate equivalent; however,
Points are awarded for all other eligible charges.
32. Non-Qualifying Rates: Members will not earn Points on room rate and/or
enjoy Member benefits during a Stay on most Non-Qualifying Rates. Members
will earn points on other Eligible Charges. See Eligible Charges for
details. Non-Qualifying Rates include:
* Hotel provided complimentary rooms
* Airline or travel partner passenger rate due to travel delays
* Online Travel Agency or Third-Party Channel bookings (e.g., Expedia,
Travelocity, Priceline, etc.)
* Rates provided by tour operator/wholesaler
* Seasonal Worker/Crew Rate
* 50% Travel Club Discount Rate: includes entertainment discount booklet
rates (e.g., Encore)
33. Group Rates: A Member will not earn Points for a Stay on a group rate,
unless the Member individually pays the hotel for the Member’s room and it
is not paid for as part of the group’s master account.
34. Eligible Charges: “Eligible Charges” are charges on a Member’s hotel bill
that are eligible to earn the Member Points. These charges can include food
and beverage, telephone, laundry, and in-room movies charged to the
Member's room. Eligible charges can vary by hotel brand and location.
Charges not billed to the Member’s room, gift shop purchases, and meeting
charges (other than IHG Business Rewards charges), are not eligible to earn
the Member Points. Except as expressly permitted elsewhere in these Terms
and Conditions, Points are not awarded for fractions of a U.S. dollar or
local currency equivalent spent, or for dollars spent on tax, VAT, GST,
service charges, gratuities, or hotel incidentals.
35. Earning Points on Multiple Rooms: Except at InterContinental Alliance
Resorts, Members may earn Points on all Eligible Charges for multiple hotel
rooms (up to 9) provided those rooms are used in conjunction with the
Member's Stay at the same hotel, and the Member’s IHG One Rewards account
number is recorded on each reservation, or the charges from those multiple
room reservations are referred to on the hotel room bill associated with
the Member's reservation.
36. Multiple Members Staying in Room: Only the Member whose name and IHG One
Rewards account number are on the reservation record will be awarded Points
and Qualifying Night (a single night during a Qualifying Stay) credit
toward achieving Elite-level status or other promotional goals, and only
that Member will receive in-hotel Member benefits. For the avoidance of
doubt, if more than one Member stays in a room, only one of the Members
will be awarded Points and/or benefits, as long as all other conditions for
such award of Points and/or benefits are satisfied.
37. Points Have No Value Until Redeemed: Points have no retail value, are not
redeemable for cash or any other form of credit and have no value until
presented for redemption in accordance with these Terms and Conditions.
Members have no ownership interest in accrued Points, and accrued Points do
not constitute property of a Member. Use of the word “earn” herein, or in
marketing materials, in relation to Program Points shall mean “collect” and
shall not mean that the Points have any value until they are presented for
redemption. Points may not be purchased or sold, and are not transferable,
except as otherwise stated herein.
38. No Shows and Cancellations: Points and/or Qualifying Night credit are not
awarded for no-shows or rooms that are cancelled after the hotel
cancellation time even if the room is paid for in full.
39. Point Expiration: Club level membership Points (see Member Benefits,
including levels of membership, here) will expire if your membership
account point balance becomes inactive, meaning there was no “earn” or
“redeem” transactions, for any period of twelve (12) months or longer,
which means your Points will be removed from your account and will no
longer be available for redemption. To maintain your account points balance
and avoid points expiration, you must have at least one “earn” or “redeem”
transaction posted to your account every twelve (12) months. Use of the one
night per year provided to IHG One Rewards credit card holders does not
constitute an “earn” or “redeem” activity to prevent Point expiration.
Elite Members’ Points do not expire as long as Elite level membership is
maintained.
40. Bonus Points from Promotions: IHG One Rewards may offer limited-time
promotions that offer Bonus Points and/or partner credits. “Bonus Points”
are defined as Points awarded to the Member for completion of activities
that are tied to a promotion. Those promotions are governed by these Terms
and Conditions but may have additional terms and conditions specific to the
individual promotion. Many of these promotions are only available to
Program Members who receive a specific, targeted communication from IHG.
Registration for a targeted offer for which you are not invited to
participate is not permitted. Doing so is a Program violation and may
result in any or all of the following: the freezing of your account, the
forfeiture of all of your Points, rewards, vouchers, or merchandise issued
pursuant to Point redemptions, and any accrued Points in your account, as
well as cancellation of the account and your future participation in the
Program.
41. Point Purchases: You may purchase up to 150,000 IHG One Rewards Points
within a calendar year. Points must be purchased in minimum increments of
1,000 Points, and can only be paid for by a valid, accepted credit card or
approved payment method. Follow the link available on the “Redeem Points”
portion of the IHG One Rewards website for more information or call IHG
Customer Care for assistance. Subject to local laws, no cancellations or
refunds are permitted.
42. Point Transfers: Points may be transferred between two specifically
designated Member accounts. Follow the instructions to transfer points here
or call IHG Customer Care. An authorization to transfer Points form must be
submitted to transfer Points. Once authorization is received and processed,
the transferor relinquishes all rights to the transferred Points, subject
to local laws; no cancellations or refunds are permitted. The Member
authorizing the transfer will be charged $5 US per 1,000 Points
transferred, payable via valid, accepted credit card or approved payment
method.
Except for the Point transfers allowed under these Terms and Conditions or
authorized in writing by IHG, Points may not be sold, bartered, attached,
seized, levied upon, pledged, or transferred under any circumstances,
including, without limitation, by operation of law, upon death, or in
connection with any domestic relations dispute and/or legal proceeding.
43. Other Point Awards: Points may be distributed as rewards, recognition, or
incentives, including in the form of Point vouchers, by IHG branded hotels
to guests and hotel employees, or by other companies with whom IHG has
agreements, to their employees and customers. Point vouchers are
distributed on a promotional basis only and are subject to the terms and
conditions set forth on the vouchers. Point vouchers should be deposited
according to the instructions on the vouchers. You should retain a copy of
your Point voucher for 6 months or until your deposit appears on your
statement or account record on the IHG One Rewards website.
44. Bonus Point and Mile Packages: Bonus Points (or miles) Package rates offer
Members a room bundled with extra IHG One Rewards Points or Miles.
Additional terms and conditions apply for Bonus Points (or miles) Packages
and should be reviewed before purchasing.
45. Stay Adjustments: The Points and nights listed in your IHG One Rewards
account are subject to change to reflect actual stay information, any
adjustments based on these Terms and Conditions or the terms of a
promotion, correction of errors in Points awarded, and Program changes. If
you believe your account activity statement is inaccurate, contact IHG
Customer Care or InterContinental Ambassador Customer Care. Point/stay
adjustments will not be made more than 90 days after the statement date. If
a member completes a Stay in a calendar year and requests a stay adjustment
in the next year the Stay will track towards their Milestone Rewards in the
year the Stay occurred. Please keep all of your hotel room receipts for
your records, as they will be required for Point adjustment requests based
on those hotel stays.
Redeeming IHG One Rewards Points
46. Reward Nights: IHG One Rewards Points may be redeemed for Reward Nights,
and the number of Points required for a Reward Night may vary according to
several factors, including but not limited to brand, hotel, and day of
week. There are no blackout dates for Reward Nights; however, room
inventory is limited and subject to prior sale. Members may not be able to
redeem Points for Reward Nights at InterContinental Residences, IHG Army
Hotels, and Six Senses Hotels Resorts Spas.
47. Booking Reward Nights: Advance reservations are required to use a Reward
Night. Reward Night reservations are not travel agent commissionable.
Members may redeem Points for Reward Nights on the IHG One Rewards website,
the IHG One Rewards app, or through IHG Customer Care. Members must be
logged in to redeem Points online for a Reward Night. Reward Night
reservations require a credit card to guarantee the reservation. Reward
Night reservations can be cancelled on the IHG One Rewards website, the IHG
One Rewards app, or through IHG Customer Care. Guests will receive a
notification to call the IHG Customer Care if cancellation is unavailable
online. Any fraudulent conduct or misuse of a Reward Night, including but
not limited to cancelling a Reward Night reservation following Check-In,
may result in forfeiture of Points and/or other remedies permitted under
these Terms and Conditions. In the event of an erroneously published Reward
Night point price, IHG One Rewards reserves the right to cancel the booking
and refund the points. Members will be notified in the event that this
occurs.
48. Reward Night Additional Fees: Each Reward Night is valid only for a
standard room for one night including Government mandated, state and/or
locally administered taxes or fees. At Iberostar Beachfront Resorts Members
will be responsible for paying any local/conditional taxes or fees. Six
Senses Hotels Resorts Spas room types will vary. Occupancy, room type, and
meal plan configurations for Reward Nights at all-inclusive resorts will
vary by brand and hotel. Extra person charges, including children, may
apply beyond double occupancy if additional guest’s check in that are not
included in the original reservation. At Iberostar Beachfront Resorts,
Members may be charged for additional guests that are not included in the
original reservation. Please call IHG Customer Care for details. Reward
Nights do not include food and beverages (with the exception of
all-inclusive properties), gratuities, or incidentals. Resort fees and/or
service charges at individual hotels may apply. These charges are paid
directly to the hotel prior to Check-Out. Transportation costs to and from
the hotel are not included.
49. Reward Nights with Multiple Rooms: Reward Night reservations may be booked
for multiple hotel rooms (up to 9) on the same stay date at the same
property, provided the IHG One Rewards Member number is recorded on each
reservation, the required Points are redeemed for each room, and there is
available inventory.
50. Third Party Reward Night Beneficiary: Persons listed a secondary guest on a
Reward Night reservation may check-in without the member staying. Secondary
guest must show valid identification and provide own method of payment. In
Greater China (Mainland China, Hong Kong, Macau, Taiwan) if a Member books
a Reward Night on behalf of another person/beneficiary, the Member must
contact IHG Customer Care no less than 7 days before the stay date. The
Member must provide specific personal details for the guest who will be
using the Reward Night, as requested by IHG. Any changes to such guest’s
details must be completed through IHG Customer Care. If the Member fails to
provide and/or change the requested information on time or the information
provided is not correct for any reason, the guest using the Reward Night
will not be able to Check-In and the relevant booking will be cancelled.
This requirement applies to all Reward Nights earned through Stays, Points,
promotions, or in any other way.
51. Benefits on Reward Nights Stays: IHG One Rewards Member benefits are
available on Reward Night stays with the exception of the Guaranteed Room
Availability benefit for Platinum Elite and Diamond Elite Members.
52. Reward Nights are Non-Qualifying Rates: Members may not earn Points or
partner miles/credits on the room rate equivalent of Rewards Nights;
however, Points are awarded for all other eligible charges. A Reward Night
is defined as a stay that a Member redeemed Points for, and includes Reward
Nights booked via Points & Cash.
53. Reward Night Cancellations:
All brands excluding Six Senses Properties:
* Members who cancel their Reward Night reservation prior to the
cancellation time set by the hotel will have the Points redeemed for that
reservation re-deposited into their IHG One Rewards account
* Members who do not cancel their Reward Night reservation by the hotel’s
cancellation deadline and do not use their reservation (no-show) are
subject to a no-show charge based on the applicable hotel policy, plus
tax, per room, billed to the credit card used to guarantee the
reservation upon booking.
Six Senses Properties:
* At Six Senses Hotels Resorts Spas if a Member cancels or no-shows a
Reward Night or Free Night after the cancellation window has passed, the
member’s points will be forfeited and/or the Free Night certificate will
be voided. Cancellation policies vary by hotel.
54. Reward Night Discounts:
* Eligible Platinum Elite, Diamond Elite and IHG One Rewards credit
cardholders may receive exclusive access to promotional discounts on
Reward Nights at participating hotels. If eligible, cardmembers will have
early access to Reward Night discounts.
55. Reward Nights Are Void Where Prohibited by Law: IHG One Rewards reserves
the right to restrict, suspend, modify, discontinue, substitute, or cancel
the Reward Night program at any time without notice. Reward Nights are void
where prohibited by law.
56. Points & Cash: IHG One Rewards Points & Cash enables you to redeem a
combination of your existing Points, and Points purchased at the time of
booking, to book a Reward Night. Points & Cash Reward Nights may be
redeemed on the IHG One Rewards website, the IHG One Rewards App, or
through IHG Customer Care.
57. Points & Cash Points Purchase Amounts: Amounts required for purchasing the
additional Points to book a Points & Cash Reward Night are subject to
change at any time. You must use a valid, accepted credit card or approved
payment method for Points purchases. Cash components of a Points & Cash
Reward Night price that are viewed in currencies other than U.S. dollars
will be adjusted, as needed, to reflect the U.S. dollar equivalent at the
time of payment. All other Reward Night terms and conditions apply.
58. Points & Cash Cancellations: Upon completion of the Points purchase to book
a Points & Cash Reward Night, you agree that the total U.S. dollar amount
will be immediately charged to the valid credit card or approved payment
method you specified. The cost for the Points purchased is non-refundable.
If the Reward Night is cancelled in accordance with Reward Nights terms and
conditions and within the hotel's cancellation policy, the purchased Points
will be re-deposited into your IHG One Rewards account.
59. Pay with Points: A Member staying at an IHG branded hotel that participates
in the Pay with Points program may redeem Points to apply a credit against
eligible charges on the Member’s guest room folio. Redemptions must be made
through the IHG One Rewards App or an IHG website. The Program may limit
the number of transactions and/or the maximum number of Points that may be
redeemed per day. For full terms and conditions, visit: Pay with Points.
60. Other Rewards: You can redeem your Points for other rewards through the
“redeem” section of the IHG One Rewards website. All rewards are subject to
availability, and to the terms and conditions and restrictions imposed by
merchandise, travel, or other suppliers. Rewards vary by region and country
of residence. The number of Points required for specific rewards are
subject to change at any time.
IHG One Rewards Catalog – by selecting the catalog you will be directed to
Maritz LLC (“Maritz”), a third party provider that hosts a private label
website (the “Site”) (click here for the U.S. site, and click here for the
global site). The Site provides merchandise, gift certificates, and other
reward fulfillment services (the “Services”) to Members in exchange for
Points, which Services are subject to additional terms and conditions as
set forth on the Site. Any obligation that IHG may have to you in
connection with the Points redeemed for rewards will be fully discharged
upon your receipt of goods from Maritz.
For full terms and conditions, visit: U.S.: click here or Global: click
here
61. Additional Information on Other Rewards: You must have the required number
of Points in your account prior to redeeming Points for a reward.
Additional information about available rewards can be found on the
following sites:
1. Gift Certificate Rewards: See specific terms and conditions after
selecting a gift card.
2. Concierge: available in US, Mexico, UK, Germany, Mainland China, Japan,
and the Middle East. Terms and conditions will vary depending on the
reward requested.
3. Magazines: See specific terms and conditions after selecting a magazine.
4. Digital Rewards: You must be logged into your account to access Digital
Rewards information. Follow this link for terms and conditions.
62. IHG reserves the right to delete, add, restrict, suspend, discontinue,
modify, substitute, or cancel rewards selections in this Program at any
time.
Loyalty Program Alliances
63. Loyalty Program Alliances: At participating IHG Hotels & Resorts, you can
choose to collect IHG One Rewards Points or Loyalty Program Alliance
miles/credits, which vary by participating Loyalty Program Alliance. A
Loyalty Program Alliance is a third-party loyalty program that IHG has an
arrangement with and that allows Members of the third-party program, who
are also IHG One Rewards Members, to collect miles or other credits for the
third-party program instead of collecting Points. See additional
information here.
64. Loyalty Program Alliance Changes: The Loyalty Program Alliances may change
at any time, at IHG’s sole discretion. If a Member chooses to collect a
Loyalty Program Alliance’s miles/credits and that Loyalty Program Alliance
is later removed from the Program, that Member’s choice will automatically
be changed to collecting IHG One Rewards Points.
65. Loyalty Program Alliance Limitations: You may not collect both IHG One
Rewards Points and Loyalty Program Alliance miles/credits for the same
stay, except during special promotions or offers. To change your selection
of Points or credits for a Loyalty Program Alliance, visit the IHG One
Rewards website or call IHG Customer Care.
66. Loyalty Program Alliance Earning: Qualifying Stays or other activity to
earn Points that results in fractional Loyalty Program Alliance
miles/credits, will be rounded down except as expressly set out otherwise
in these Terms and Conditions. All Stay activity will be posted to the
account of the last Loyalty Program Alliance requested at the time of
Check-Out.
67. Loyalty Program Alliances’ Terms and Conditions: The terms and conditions
of the specified Loyalty Program Alliance program govern the earning and
redeeming of those miles/credits. IHG, its parent, subsidiaries,
affiliates, franchisees and agents do not assume the liability for Loyalty
Program Alliance miles/credits or the terms and conditions of any other
Loyalty Program Alliance program.
68. Loyalty Program Alliances and IHG’s Affiliation: From time-to-time IHG may
offer reward options from Loyalty Program Alliances to IHG One Rewards
Members through membership communications. All loyalty programs included in
the Loyalty Program Alliances are independent contractors. Nothing in these
Terms and Conditions or in any other materials related to the Program is
intended to or shall be construed as establishing any agency, partnership
or joint venture relationship between IHG and another loyalty program,
including without limitation to the use of the word partner. IHG, its
franchisees and agents are not responsible or liable for the conduct of
Loyalty Program Alliances and/or their programs or services, including,
without limitation any changes or discontinuation of service by Loyalty
Program Alliances or other independent businesses that may affect the
Program rewards, the collection of IHG One Rewards Points, or the delivery
of products or services offered by them. IHG is responsible for the
provision of rewards within the IHG One Rewards Program only.
69. Converting Points to Miles or Credits: You may convert your IHG One Rewards
Points to miles/credits with participating Loyalty Program Alliances only
in block increments for specified Loyalty Program Alliances as listed here.
Consult your Loyalty Program Alliance program to determine loyalty program
miles/credits needed to obtain the reward of your choice with that loyalty
program. The posting time of miles or credits varies by Loyalty Program
Alliance and can take up to 6 weeks to post to your other loyalty program
account. The IHG One Rewards Program arranges for the other loyalty program
operator to post the appropriate credit to your account but has no other
responsibility for point conversions. Following the posting of miles or
credits to your other loyalty program account, all risk of loss,
bankruptcy, theft or dishonor will be borne by you, and there shall be no
refund or re-conversion of IHG One Rewards Points into any other reward
option. Once IHG One Rewards Points are converted to Loyalty Program
Alliance miles/credits, they cannot be converted back to Points or shifted
to another Loyalty Program Alliance program.
70. IHG, its franchisees, and agents make no guarantees, warranties, or
representations of any kind, express or implied, with respect to items or
merchandise or products or services of loyalty program alliance partners,
and assume no liability for the terms and conditions or the conduct of a
loyalty program alliance or other vendor's loyalty program and shall not be
liable for any loss, expense (including, without limitation, attorneys’ or
other legal fees), accident or inconvenience that may arise in connection
with the use of items or merchandise or products or services of loyalty
program alliance partners or as a result of any defects or failure of such
items, or as a result of your participation in a loyalty program alliance
program. Any implied warranties of merchantability or fitness for a
particular purpose are specifically disclaimed. These disclaimers and
limitations of liability do not apply to residents of New Jersey.
Other IHG One Rewards Programs
71. InterContinental Ambassador: As an IHG One Rewards Member, you may also
purchase membership in the InterContinental Ambassador program. Purchase of
InterContinental Ambassador membership entitles you to a higher level of
recognition and to all published benefits for InterContinental Ambassador
membership valid only at InterContinental Hotels & Resorts properties
worldwide.
72. If you have InterContinental Ambassador membership, you are subject to all
IHG One Rewards membership Terms and Conditions, in addition to the terms
and conditions set forth here.
73. Kimpton Inner Circle: This is an invitation-only status that entitles an
IHG One Rewards Member to a higher level of recognition and guaranteed
benefits when staying at Kimpton Hotels & Restaurants. These Members are
subject to all IHG One Rewards membership Terms and Conditions, in addition
to the terms and conditions set forth here.
IHG® Business Rewards Terms and Conditions
Certain IHG Hotels & Resorts participate in the IHG® Business Rewards Program
(“Participating Hotels”), which is operated by IHG as part of the IHG One
Rewards Program and is designed to award IHG One Rewards Points to corporate
bookers, business travel/meetings agents or individual bookers for Qualifying
Spend (as defined below) at Participating Hotels. The program is subject to the
IHG One Rewards Terms and Conditions (except as noted below) and the following
IHG Business Rewards terms and conditions.
Click here for the list of non-Participating Hotels.
IHG Business Rewards is not applicable at Iberostar Beachfront Resorts
properties.
Eligibility
74. Membership in IHG Business Rewards is available to individuals who are
either corporate bookers, business travel/meetings agents or individual
bookers, subject to the following conditions:
1. A corporate booker is an individual who books Qualifying Spend at
Participating Hotels for and on behalf of his or her employer for
business purposes.
2. A business travel/meetings agent is an individual who is employed by a
travel/meetings agency, books Qualifying Spend at Participating Hotels
for and on behalf of his or her clients for business purposes, and who
does not, and whose travel/meetings agency does not, have a central
agreement with any IHG company either directly or by being a member of
an agency consortia group.
3. An individual booker is a person who books Qualifying Spend at
Participating Hotels on their own behalf or on behalf of someone else.
4. Companies and/or other entities cannot enroll.
75. Business travel/meetings agents that have a central or override agreement,
or whose agency has a central or override agreement, with any IHG company
cannot enroll in the IHG Business Rewards program.
Membership
76. To become an IHG Business Rewards Member, individuals outside of the
Greater China region (Mainland China, Hong Kong, Macau, Taiwan) must
complete the mandatory registration details on the IHG Business Rewards
website. Individuals in the Greater China region are enrolled by invitation
only.
77. All Members must confirm acceptance of these terms and conditions and the
IHG One Rewards terms and conditions. Points are only awarded once these
terms and conditions are accepted.
78. All Members must provide valid contact information. When required, IHG will
communicate to Members using the contact information in their membership
accounts.
79. IHG has the right to terminate an account and/or revoke Points if it
determines, at its sole discretion, that:
* An account has multiple email addresses
* Multiple people are using the account, and/or
* The account is suspected of fraudulent or abusive activity
80. Employees of IHG, any IHG company, or an IHG branded hotel may not be
Members of IHG Business Rewards.
Members are responsible for complying with local laws and regulations,
applicable terms and conditions of their employment, their employers’
internal policies and procedures, and any other rules to which they are
subject. IHG assumes no responsibility or liability for compliance with
such policies.
81. Corporate bookers and business travel/meetings agents must have approval
from their employers to be Members of IHG Business Rewards. By accepting
these terms and conditions, individuals are confirming that their employers
have consented to their participation in IHG Business Rewards.
1. IHG may require the employer’s written approval for verification as a
condition of being an IHG Business Rewards Member. IHG reserves the
right to cancel the membership if written approval cannot be produced.
Members agree to indemnify and hold harmless IHG from any liability,
costs, and/or damages relating to the claims of any third party arising
from a failure of an IHG Business Rewards Member to obtain prior
approval of his or her employer to participate in IHG Business Rewards.
2. In Greater China, business travel/meetings agents must disclose their
participation in IHG Business Rewards when making a booking for and/or
on behalf of their clients for business purposes. Corporate bookers and
business travel agents may at their discretion present the employer’s
approval and business travel agents’ disclosure, respectively, to IHG,
which should be sent to ihgbrregistration.cn@ihg.com
82. An IHG Business Rewards Member who changes employers must:
1. Update their contact details online
2. Obtain the approval of their new employer to participate in IHG Business
Rewards
3. Provide any further information requested by IHG
4. For the avoidance of doubt, these terms and conditions are personal to
the IHG Business Rewards Member and shall apply in full to such Member
irrespective of any change of employer
83. Members may cancel their membership in IHG Business Rewards by written
notice (including email) to IHG Customer Care. Members may cancel their
membership in IHG Business Rewards without cancelling their membership in
IHG One Rewards.
Legal Compliance
84. Participation in IHG Business Rewards and earning or redeeming Points is
void when prohibited by law and is subject to any other applicable laws and
regulations (including, for the avoidance of doubt, United Kingdom and
United States anti-bribery laws that apply internationally).
Qualifying Spend
85. Qualifying Spend, in accordance with these terms and conditions, includes
all spend on the following:
* Guest rooms
* Meetings and events
* Conference rooms
* Food and beverage service linked to meetings and conferences
* All-inclusive meeting packages
86. Unless agreed otherwise by the Participating Hotel, Points cannot be earned
in IHG Business Rewards for other special offers/promotions outside of the
IHG Business Rewards program.
87. Qualifying Spend on guest rooms only includes guest rooms that an IHG
Business Rewards Member books for others. It excludes spend on the IHG
Business Rewards Member’s own guest room.
88. Qualifying Spend does not include:
* Any taxes, gratuities, or service fees
* Outside vendor/supplier charges
* Any attendee incidentals including individual meals and beverages, or
other expenses, including leisure spend.
Earning Points
89. IHG Business Rewards Members will earn three (3) IHG One Rewards Points for
every 1 U.S. dollar or local currency equivalent paid towards Qualifying
Spend at Participating Hotels, subject to these terms and conditions.
Points will be rounded up to the nearest whole number of Points.
90. IHG One Rewards Points earned under the IHG Business Rewards program are
considered Elite Qualifying Points that count towards IHG One Rewards Elite
status. Qualifying Spend made through IHG Business Rewards is not eligible
for IHG One Rewards Elite Tier Bonus Points. For example: An IHG Business
Rewards Member will earn IHG One Rewards Elite Qualifying points which
allow the Member to move up the program tiers, i.e., from Silver Elite to
Gold Elite etc. The Member does not earn Elite Tier Bonus Points, i.e., the
20% awarded to Silver Elite, 40% for Gold Elite, 60% for Platinum Elite or
100% for Diamond Elite.
91. Points are only awarded to the IHG Business Rewards Member who made the
booking through an IHG website or directly with the Participating Hotel.
92. Unless varied by the terms and conditions of any applicable promotions, a
maximum of 60,000 Points can be earned on any meeting/event, including all
guest room bookings and other Qualifying Spend. Two or more meetings/events
held by the same organization over the same date(s) or consecutive dates at
the same Participating Hotel will be considered one meeting/event.
93. For bookings made directly with the Participating Hotel, IHG Business
Rewards Members must notify the relevant Participating Hotel that they wish
to earn IHG Business Rewards Points on any Qualifying Spend prior to making
the booking for the relevant guest rooms, meetings, or events and must
provide their IHG Business Rewards membership number.
94. Points will be credited to the IHG Business Rewards Member’s account within
45 days of the meeting, event, or stay taking place, provided the meeting,
event, or stay has been paid for in accordance with the IHG Business
Rewards member’s contract with the Participating Hotel.
95. Taxing authorities may determine that Points or rewards received through
participation in IHG Business Rewards are subject to tax liability,
including, without limitation, foreign, federal, state, and local taxes,
surcharges, security charges and departure taxes. In that case, any tax
liability, including disclosure, connected with the receipt and/or use of
rewards is the responsibility of the IHG Business Rewards Member.
96. Members who believe that their account activity is inaccurate should
contact the relevant Participating Hotel. If they are unable to resolve the
query with the Participating Hotel they should contact the IHG Customer
Care. Points adjustments will only be made up to 90 days after the member’s
account statement date. Members must keep all hotel receipts and invoices
for their records, as they will be required for Point adjustment requests.
Last updated on 1 April 2024
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