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Submission: On August 24 via api from US — Scanned from DE
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* ProductExpand
* OVERVIEW
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
Get an overview of Real-Time.
INTEGRATIONS
Integrate with the phone systems you trust.
BALTO IN SPANISH
Give spanish-speaking agents the support they need.
PRODUCTS
--------------------------------------------------------------------------------
REAL-TIME GUIDANCE
Guide agents and measure what works.
REAL-TIME QA
Score 100% of calls in real time.
REAL-TIME COACHING
Alert managers and coach instantly.
* Why Real-Time
* SolutionsExpand
* OVERVIEW
--------------------------------------------------------------------------------
SOLUTIONS OVERVIEW
Scale excellent conversations to your entire organization.
BY USE CASE
--------------------------------------------------------------------------------
SALES
Empower agents to convert, save, and retain.
CUSTOMER EXPERIENCE
Communicate with customers in ways they love.
COMPLIANCE
Adhere to guidelines on every single call.
QUALITY ASSURANCE
Get record-breaking quality scores and real-time visibility.
SPANISH
Give bilingual agents the support they need.
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
Win more quotes and expedite service calls.
HOME IMPROVEMENT
Set more appointments and crush objections.
DIRECT TO CONSUMER
Wow your customers and convert every call.
COLLECTIONS
Break collection records and always stay compliant.
BPO
Differentiate with unique insights and call quality.
* ResourcesExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
RESOURCE HUB
EXPLORE THE BALTO
REAL-TIME INDEX
THE #1 SOURCE FOR UP-TO-DATE
CONTACT CENTER INSIGHTS.
Learn More
* Customers
Get a Demo
Get a Demo
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COACH AGENTS, IN REAL-TIME
COACH THE RIGHT CALLS, IN REAL-TIME
Real-Time Coaching allows managers to support their agents in make-or-break
moments. Get automatically alerted for coachable moments, instantly join the
call, and provide the coaching your agents need to save calls before they’re
lost.
More Info
Get A Demo
HERE’S HOW BALTO WORKS
Balto’s Real-Time Guidance Platform has two components:
The Agent App and Cloud App.
AGENTS USE THE AGENT APP
Balto’s Agent App rides along with agents on the side of their screens. It picks
up the audio from conversations and guides agents in real-time.
MANAGERS USE THE CLOUD APP
Balto’s Cloud App is where managers coach, QA and dig into data.
TRIGGERS & ALERTS
Never miss key moments on calls.
Triggers monitor your agents’ conversations for positive, negative or
informative events. Set triggers for phrases, keywords or soft skills by
selecting from a customizable catalog.
When triggers are set off, managers instantly receive an alert to see which
calls need coaching.
LIVE LISTEN
Join the right calls within seconds.
Live Listen allows you to join calls that triggered an alert with a single
click.
When joining calls, managers get a real-time transcript of the conversations to
understand what led to the alert.
AGENT CHAT
Immediately impact the outcome of critical calls before it’s too late.
Agent Chat lets managers guide alerted calls in real-time while listening to the
conversation — all within the same platform.
Send backup for calls at risk, proactively guide critical moments of a
conversation or congratulate agents for a job well done.
ACTIVITY LOG
Understand manager coaching habits.
The Activity Log counts alerts triggered by agents and measures how often
managers took action.
When managers miss alerts, they can see the unique ID of the alerted call to get
a recording from their phone system.
REPORTS
Identify high performers and top offenders.
Reports automatically rank agents by performance and visualize alerts triggered
over time.
See how individuals or groups of agents are performing so you can tailor
coaching programs for better call quality.
SEE HOW BALTO GROWS REVENUE
Transform sales, customer experience, and compliance in just 45 days.
Get a Demo
EXPLORE THE REAL-TIME GUIDANCE PLATFORM
Optimize your contact center scripts with software that uses the power of
artificial intelligence
REAL-TIME GUIDANCE
GUIDE EVERY CALL
REAL-TIME COACHING | YOU’RE HERE
COACH CRITICAL MOMENTS
REAL-TIME QA
SCORE 100% OF CALLS
BALTO WORKS WITH 40+ SOFTPHONES
Balto safely connects to over 40 cloud-based phone systems. Get set up in 45
days or less.
Browse All Integrations
WE KEEP YOUR DATA SAFE
We treat every conversation with exceptional care. Our state-of-art security
infrastructure and protocols ensure the privacy of all customer data.
See More Security Measures
PCI, PHI, & PII SECURITY
Balto automatically flags customer information, like credit cards and phone
numbers, and does not save them to disk.
256-BIT ENCRYPTION
All client data is transferred and stored using bank grade 256-bit encryption,
the industry standard for security.
HTTPS & TLS 1.2
All browser communication is encrypted and authenticated to ensure secure
communication between systems.
SCALE EXCELLENT CONVERSATIONS WITH BALTO
Get a Demo
855-GO-BALTO
hello@balto.ai
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PRODUCT
* Overview
* Real-Time Guidance
* Real-Time QA
* Real-Time Coaching
* Security
* Integrations
USE CASES
* Overview
* Sales
* Compliance
* Customer Experience
* Quality Assurance
INDUSTRIES
* Insurance
* Home Improvement
* Direct to Consumer
* Collections
* BPO
RESOURCES
* Resource Hub
* Research
* Blog
* Partners
* FAQ
* Webinars
* Podcast
* System Status
* Documentation
COMPANY
* About Us
* Why Real-Time
* Customers
* Careers
* Press
* Contact
* ProductExpand child menuExpand
* OVERVIEW
--------------------------------------------------------------------------------
PRODUCT OVERVIEW
Get an overview of Real-Time.
INTEGRATIONS
Integrate with the phone systems you trust.
BALTO IN SPANISH
Give spanish-speaking agents the support they need.
PRODUCTS
--------------------------------------------------------------------------------
REAL-TIME GUIDANCE
Guide agents and measure what works.
REAL-TIME QA
Score 100% of calls in real time.
REAL-TIME COACHING
Alert managers and coach instantly.
* Why Real-Time
* SolutionsExpand child menuExpand
* OVERVIEW
--------------------------------------------------------------------------------
SOLUTIONS OVERVIEW
Scale excellent conversations to your entire organization.
BY USE CASE
--------------------------------------------------------------------------------
SALES
Empower agents to convert, save, and retain.
CUSTOMER EXPERIENCE
Communicate with customers in ways they love.
COMPLIANCE
Adhere to guidelines on every single call.
QUALITY ASSURANCE
Get record-breaking quality scores and real-time visibility.
SPANISH
Give bilingual agents the support they need.
BY INDUSTRY
--------------------------------------------------------------------------------
INSURANCE
Win more quotes and expedite service calls.
HOME IMPROVEMENT
Set more appointments and crush objections.
DIRECT TO CONSUMER
Wow your customers and convert every call.
COLLECTIONS
Break collection records and always stay compliant.
BPO
Differentiate with unique insights and call quality.
* ResourcesExpand child menuExpand
* ALL RESOURCES
--------------------------------------------------------------------------------
THE BALTO REAL-TIME INDEX
BLOG
CONVERSATION EXCELLENCE LAB
RESOURCE HUB
EXPLORE THE BALTO
REAL-TIME INDEX
THE #1 SOURCE FOR UP-TO-DATE
CONTACT CENTER INSIGHTS.
Learn More
* Customers