URL: https://help.mercuryo.io/requests/automatic-answers/ticket/solve/article/15556615310365
Submission: On May 14 via api from BE — Scanned from DE

Summary

This website contacted 2 IPs in 1 countries across 1 domains to perform 1 HTTP transactions. The main IP is 104.16.53.111, located in and belongs to CLOUDFLARENET, US. The main domain is help.mercuryo.io.
TLS certificate: Issued by R3 on March 17th 2024. Valid for: 3 months.
This is the only time help.mercuryo.io was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
1 104.16.53.111 13335 (CLOUDFLAR...)
1 2
Apex Domain
Subdomains
Transfer
1 mercuryo.io
help.mercuryo.io
1 1
Domain Requested by
1 help.mercuryo.io
1 1

This site contains no links.

Subject Issuer Validity Valid
help.mercuryo.io
R3
2024-03-17 -
2024-06-15
3 months crt.sh

This page contains 1 frames:

Primary Page: https://help.mercuryo.io/requests/automatic-answers/ticket/solve/article/15556615310365
Frame ID: 62F1EE56D314C31C43762A20AC94D702
Requests: 4 HTTP requests in this frame

Screenshot

Page Title

help.mercuryo.io

Detected technologies

Overall confidence: 100%
Detected patterns

Page Statistics

1
Requests

100 %
HTTPS

0 %
IPv6

1
Domains

1
Subdomains

2
IPs

1
Countries

0 kB
Transfer

8 kB
Size

3
Cookies

Redirected requests

There were HTTP redirect chains for the following requests:

1 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request 15556615310365
help.mercuryo.io/requests/automatic-answers/ticket/solve/article/
0
0
Document
General
Full URL
https://help.mercuryo.io/requests/automatic-answers/ticket/solve/article/15556615310365
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.16.53.111 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
Security Headers
Name Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

Accept-Language
de-DE,de;q=0.9;q=0.9
Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36
sec-ch-ua
"Google Chrome";v="124", "Not:A-Brand";v="8", "Chromium";v="124"
sec-ch-ua-mobile
?0
sec-ch-ua-platform
"Win32"

Response headers

cache-control
no-cache
cf-cache-status
DYNAMIC
cf-ray
883ad7eaa9a634e6-WAW
content-encoding
br
content-type
text/html
date
Tue, 14 May 2024 12:20:38 GMT
nel
{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
p3p
CP="NOI DSP COR NID ADMa OPTa OUR NOR"
report-to
{"endpoints":[{"url":"https:\/\/a.nel.cloudflare.com\/report\/v4?s=yg04rq%2Bgc38O6XTKiOiGf%2FTVLlZxiyAknyh2tdZBWRZB0Qfndv82Q56cQVz5Qj%2B%2BCfjEBc5ctm7pQswkRiRMMfb%2FH6BPvU4beXG8uLbTe9BlVh8Hm4SCtXohqXcxLG812aQ%3D"}],"group":"cf-nel","max_age":604800}
server
cloudflare
strict-transport-security
max-age=31536000; includeSubDomains
vary
Accept
x-frame-options
SAMEORIGIN
x-request-id
883ad7eaa9a634e6-WAW
x-runtime
0.049297
x-xss-protection
1; mode=block
x-zendesk-origin-server
classic-app-server-6df8474579-4bmpg
x-zendesk-zorg
yes
truncated
/
3 KB
0
Image
General
Full URL
data:truncated
Protocol
DATA
Server
-, , ASN (),
Reverse DNS
Software
/
Resource Hash
04d05978fdb111358073ab0524e5c1fafc0826615c206987618416b8bd8a4747

Request headers

Accept-Language
de-DE,de;q=0.9;q=0.9
Referer
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Response headers

Content-Type
image/png
truncated
/
5 KB
0
Image
General
Full URL
data:truncated
Protocol
DATA
Server
-, , ASN (),
Reverse DNS
Software
/
Resource Hash
e4222715b556e7d99622c83e620d2f8e090047e56adb07923047f95828d561f2

Request headers

Accept-Language
de-DE,de;q=0.9;q=0.9
Referer
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Response headers

Content-Type
image/png
truncated
/
155 B
0
Image
General
Full URL
data:truncated
Protocol
DATA
Server
-, , ASN (),
Reverse DNS
Software
/
Resource Hash
7808605ddd1f0eaa454aa444293d2f0260943e51e53838fca46506e6a69fe521

Request headers

Accept-Language
de-DE,de;q=0.9;q=0.9
Referer
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/124.0.0.0 Safari/537.36

Response headers

Content-Type
image/png

Verdicts & Comments Add Verdict or Comment

47 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

function| onResize function| setupMobileNav function| assert function| CollisionBox function| Runner function| GeneratedSoundFx function| announcePhrase function| getA11yString function| getRandomNum function| vibrate function| createCanvas function| decodeBase64ToArrayBuffer function| getTimeStamp function| GameOverPanel function| checkForCollision function| createAdjustedCollisionBox function| drawCollisionBoxes function| boxCompare function| Obstacle function| Trex function| DistanceMeter function| Cloud function| BackgroundEl function| NightMode function| HorizonLine function| Horizon function| toggleHelpBox function| diagnoseErrors function| updateForDnsProbe function| updateIconClass function| reloadButtonClick function| downloadButtonClick function| detailsButtonClick function| setAutoFetchState function| savePageLaterClick function| cancelSavePageClick function| toggleErrorInformationPopup function| launchDownloadsPage function| toggleOfflineContentListVisibility function| onDocumentLoadOrUpdate function| onDocumentLoad function| jstGetTemplate function| JsEvalContext function| jstProcess object| loadTimeDataRaw object| certificateErrorPageController object| errorPageController

3 Cookies

Domain/Path Name / Value
help.mercuryo.io/ Name: _zendesk_shared_session
Value: -YXRhYTZpN2Y2d0l2dHJIaVZXWCtWYUxrbFB0VDh2aGpHZDlFV3dlTFh2Q0pCbU9XRmhlWlFIVGl4Q21ZZlpoblFsajBVa2Y5UE5tY2xzU1VLU0FEc2NaTUFwWTNEaFhuaXAxMVUvd0R4UzdkVkM5M0ZZM2svT1ltYmx4MUVkNFNPazF0L0pWcGRZQXJRQUpoWEZhYUhBPT0tLVNsSzBhZEJEYXRiNHByT21xT2E1VEE9PQ%3D%3D--2d6c9829ab9e3be3a979377b46bfda8d7c749fd0
help.mercuryo.io/ Name: _zendesk_session
Value: J0bVRpgY4uKLMcx%2F%2BhKI2j9vmBt7hHRU1aOagoMIWdsJB0GMR27RtvOXS%2BZGRPZh5BljSTydzAq2RTMyE0%2FBxdaiTVm9cq%2FoK9J24ZKWMme%2BlqVpfK2SCCrWIekI9IS%2BklS0o4QTx9QPIUma%2BUI221nRnFyliETzf85QC7Ydve7vW2z8IQFsOXtWtOBYY4NwH6Mtq%2BqKgEG8vwJEY0ZnbfHJPGexcZpWuOUX0IReHPClM9UzA%2Bj6d79sVagEUIBZTJDAkP97ILaVdFWMmWSm%2BQ%3D%3D--kCPplPyvhcxbd%2Bh2--s2DJmdoRkYi2mTV5ZpyBlg%3D%3D
.help.mercuryo.io/ Name: __cfruid
Value: 642f143b2d3f5a5d70243e6b2889483b22241c0e-1715689238

1 Console Messages

Source Level URL
Text
network error URL: chrome-error://chromewebdata/
Message:
Failed to load resource: the server responded with a status of 403 ()

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=31536000; includeSubDomains
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Indicators

This is a term in the security industry to describe indicators such as IPs, Domains, Hashes, etc. This does not imply that any of these indicate malicious activity.

help.mercuryo.io
104.16.53.111
04d05978fdb111358073ab0524e5c1fafc0826615c206987618416b8bd8a4747
7808605ddd1f0eaa454aa444293d2f0260943e51e53838fca46506e6a69fe521
e4222715b556e7d99622c83e620d2f8e090047e56adb07923047f95828d561f2