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Markets AML
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Entity Resolution: The ultimate guide
Calculate cost savings for AML investigations
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Intelligence Based on Context
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HOW TO COMBAT INSIDER FRAUD USING ANALYTIC TOOLS
Written by David Manley
|
Published: 19th May 2021
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During periods of economic crisis or contraction, financial institutions detect
more fraud as hidden issues come to light. Insider fraud, however, is constant
and more driven by motive and opportunity than changing economic
conditions. The sudden shift to remote working due to the global pandemic has
created even more opportunities for corrupt insiders to operate.
Is the incidence and risk of insider fraud growing? Many experts believe it
is.
THE RISE OF INSIDER FRAUD – WHY NOW?
The number of insider bank fraud cases is likely to
be under-reported as financial institutions are often reluctant
to publicize these events. Bringing cases to prosecutors means bringing them
into the public eye, which creates concerns about undermining customer trust
and creating negative exposure.
But that’s not to say that most banks don’t recognize the risks. According to
the Kroll ‘Global Fraud & Risk Report 2019/2020’, 64% of financial services
professionals ranked internal fraud as one of their top priorities.
Insiders pose the greatest risk to financial institutions because
they have the knowledge and insight to manipulate their organization’s
systems. Carnegie Mellon University’s Software Engineering Institute’s study
on ‘Insider Fraud in Financial Services’ found that “insiders pose a substantial
threat to financial services companies by virtue of their knowledge of and
access to proprietary systems and their ability to bypass security measures
through legitimate means.”
All banks and financial institutions face this problem to some degree. In other
words – no bank is exempt.
CHALLENGES TO COMBATTING INSIDER FRAUD
One of the key challenges for those responsible for preventing insider fraud is
that there is no clear profile of the “corrupt bank employee”. Age, gender,
demographics, location, number of years of service — none of these
factors provides a strong correlation with insider theft or
fraudulent activity.
What motivates an employee to engage in unethical and illegal activity is
complex, whether it is dissatisfaction because they feel undervalued or it
is simply opportunistic. To add to this complexity, while some corrupt employees
use the money they steal for personal gain or to fund their lifestyle, in
many instances, employees find themselves compromised by others –– such as
organized crime groups — and, willingly or not, become accomplices, providing
access to bank records and customer information or taking other actions that
enable these thefts to occur. And the illegal activity may not always be
outright theft — it could be the facilitation of money laundering or other
illegal activity.
In recent years, the prevalence of social media has become yet another boon to
criminals seeking to compromise or groom vulnerable bank employees. These often
poorly monitored platforms have made so much personal information available at
the click of a button, which in the wrong hands can be misused and exploited.
While the challenges to tackling insider fraud are vast and pervasive, there are
now proven tools and tactics banks can use to improve their detection and
prevention of fraudulent criminal activity.
SIX BEST PRACTICES FOR INSIDER FRAUD DETECTION & PREVENTION
There are several detection tools and methods which, if properly and
consistently executed, can help combat insider fraud. These include:
1. Monitoring bank employee transaction activity
2. Sphere of influence detection (personal relationships)
3. Anomaly detection re: employees’ behavior
4. Uncovering undisclosed conflicts of interest (outside business / financial
interest)
5. Monitoring logon/access to IT and security systems (including changes made
in contact details)
6. Formalizing organizational learning based on past fraud events
Successfully implementing these tactics as part of a complete fraud prevention
program requires utilizing a range of data and data types and having effective
IT tools that enable the analysis of that data.
For instance, data from Human Resources can be combined with open source and
other external data sources to enable an effective system for employee “sphere
of influence” monitoring. Corrupt insiders often try to avoid detection by
transferring money into accounts controlled by personal associates and/or family
members, but with a sphere of influence database and an effective
analytic tool, any links between a corrupt employee and
collaborators – including telephone numbers, addresses, social media links,
family relationships, past transactions, and so on – will be flagged
immediately.
Similarly, in cases in which a corrupt insider makes improper transfers of money
to or from commercial accounts, an effective analytics program can reveal links
between that employee and receiving accounts.
Another key element of an effective insider fraud prevention program is Entity
Resolution, which can ensure that common obstacles to resolving entities —
variations in names, spelling, dates, addresses, etc. — do not prevent the
clear, accurate resolution into a single entity, be that a person or a
business. The more data that can be brought into a fraud monitoring system, and
from a wider variety of sources, the better.
DATA IS FUNDAMENTAL IN PREVENTING FRAUD
It is encouraging that more and more banks have recognized the value of using
analytic tools to prevent fraud. The same Kroll research report cited above
found that in Financial Services, data analytics was rated the most effective
method of detecting incidents (by 75% of respondents).
One further challenge when working with financial institutions evaluating
additional investments in their fraud prevention technology relates to cost
accounting. Often, one department’s budget may be expected to absorb the full
cost of the project, but in fact, benefits of an improved data analytics
system are virtually always spread over a range of areas and — viewed properly
— can be documented as contributing to many departmental and
organizational objectives, not solely to insider fraud prevention.
The banks that recognize this fact are guaranteed to have a strategic
advantage.
Understand the context surrounding the organizations you do business with – and
their networks – to make fast, accurate decisions.
Tell me more
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ANTI-MONEY LAUNDERING
Reveal hidden risks and detect criminal activity faster. Reduce false positives
to manage the cost of compliance. And improve investigations to make faster and
more consistent decisions at scale.
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CUSTOMS AGENCIES & BORDER CONTROL
Contextual Decision Intelligence enables faster decisions, increased revenue
collection and enhanced compliance. The Quantexa platform enables Customs and
Border agency teams to analyze data successfully, automate and accelerate
decision-making, and achieve improved results.
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FRAUD
Identify potentially fraudulent activity by looking at people or transactions in
isolation. Understand the context surrounding the organizations you do business
with to make fast, accurate decisions.
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FRAUD, WASTE & ABUSE
Empower your team with the best tools available for today’s challenges to
identify and prevent fraud, waste and abuse with contextual decision
intelligence software.
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CREDIT RISK
Understand your customers, their business structures and supply chains. Make
better lending decisions, faster. And support digital risk transformation.
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KNOW YOUR CUSTOMER
Reduce significant manual effort across onboarding, refreshes and remediation.
Automate checks, implement continuous monitoring, and focus on contextual
decision making.
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CUSTOMER INTELLIGENCE
Generate a complete view of the context around your customers and prospects to
build better relationships, reduce attrition and find hidden opportunities.
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REVOLUTIONIZE YOUR FINANCIAL CRIME AND FRAUD DETECTION WITH SYNEO
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SYNEO INVESTIGATIONS
Enhance the efficiency, effectiveness and consistency of your operational and
complex investigations to empower your teams to expose and understand risk
faster.
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MASTER DATA MANAGEMENT
Connect all data—internal and third party—to create a joined-up, contextual view
of all the relationships between your customers and every other domain.
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COMPLIANCE
See how we help to reduce costs and improve coverage for financial crime
compliance.
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CDO
See how our platform uses contextual analysis to turn data into a high value
asset.
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CIO
See how our platform uses financial crime technology to enhance your existing IT
ecosystem.
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HEALTHCARE
Reduce the tax gap, identify fraud and non-compliance, and operate as
efficiently as possible with limited resources.
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SYNEO FOR CONTEXTUAL MONITORING
Reveal hidden risks and detect criminal activity faster. Reduce false positives
to manage the cost of compliance. And improve investigations to make faster and
more consistent decisions at scale.
Learn more
UNIFIED CRM SOLUTION
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GROWTH AND RETENTION
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CONTEXTUAL ENGAGEMENT
Generate a complete view of the context around your customers and prospects to
build better relationships, reduce attrition and find hidden opportunities.
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DATA MANAGEMENT
Connect all data—internal and third party—to create a joined-up, contextual view
of all the relationships between your customers and every other domain.
Learn more
CONNECTED CUSTOMER VIEW
Generate a complete view of the context around your customers and prospects to
build better relationships, reduce attrition and find hidden opportunities.
Learn more
1Tax Authorities2Anti-money laundering3Customs Agencies & Border
Control4Fraud5Fraud, Waste & Abuse6Credit Risk7Know Your Customer8Customer
Intelligence9Revolutionize your Financial Crime and Fraud detection with
Syneo10Syneo Investigations11Master Data
Management12Compliance13CDO14CIO15Healthcare16Syneo for Contextual
Monitoring17Unified CRM Solution18Growth and Retention19Contextual
Engagement20Data Management21Connected Customer View
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