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Community
Community Overview Share, meet, and learn with your peers.
Forums
Forums Ask questions, help other users, get involved. Getting Started Take full
advantage of all the forums have to offer. Categories Browse discussions by
category. Ideas Exchange Help shape Domo by sharing your product ideas.
Blogs & Groups
Community Blog Get tips and best practices from Domo users. Events & Meetups
Network and swap stories at virtual & hybrid events. Domo Innovators Take
challenges, build Domo skills, win prizes. Domo Ovation Awards Celebrate
community members who rock their roles with Domo Domo For Good Help a non-profit
with a meaningful data project.
Help
Knowledge Base Browse thousands of articles in Domo’s comprehensive KB.
Getting Started
Help Overview Get answers on how to use or troubleshoot Domo. Get Started Here's
what you need to know to start using Domo. Data Creators & Analysts Learn to
analyze data and create reports for others. Data Consumers Learn to create,
view, and interact with data. Data Engineers Learn to integrate, govern, and
build data assets.
Knowledge Base
How-To-Articles Get detailed instructions about how to use Domo. Release Notes
Stay current with new product enhancements. How-To Videos Celebrate community
members who rock their roles with Domo Support Get product assistance from Domo
Support.
University
University Overview Find training for your role in many formats, and get Domo
certified.
Learn to use Domo Get training that fits your budget and needs. Self-paced
Training Get on-demand eLearning modules for your role. Virtual Training Get
remote live training in a public or private class. In-person Training Book a
trainer to come get the team up to speed. Certifications Get Domo certified and
build your resume.
Developer
Get Started Start your free trial to start developing on Domo. Docs & APIs Use
Domo to connect, process, and access data at scale. Manage Client IDs Log in to
manage client IDs.

Domo.com Support

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Find answers in the Domo knowledge base, fixes to common issues, and support
when you need it.


Domo basics for new users

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Grow your Domo expertise.

Whether you’re learning how Domo works or need to troubleshoot an issue, find
everything you need here.

GET STARTED.

New to Domo? Find resources to get up to speed and feel confident using Domo.
Start Here

GET ANSWERS.

Check out our knowledge base and video library for answers to your product
questions. Or visit our developer library for help developing on the Domo
platform.
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GET RELEASE NOTES.

Stay in the know on new Domo features and enhancements with product release
notes.
See What's New


FREQUENTLY ASKED QUESTIONS

How can I get help for a problem I may have?

You can open up a ticket at support.domo.com.

Where can I find more information about Domo’s support options and SLAs?

Domo has a variety of support packages available to meet your company’s needs.
The packages are outlined here. Paid plans have dedicated support phone numbers.
Please reach out to your authorized Domo contact if you don’t know how to access
support for your account.

How can I turn off daily alert summaries?

Daily alert summaries include information about alerts for which you have opted
to receive daily notifications, as well as updates about cards added as
Favorites. You can turn off summaries for both of these in the Manage
Notifications & Alerts screen. Read more here.

How do Enhancement Requests progress?

When an Enhancement Request is created, it is entered into a backlog of items
for our dev team until it is chosen to be worked on for inclusion in an update.
Read more here.

How can I learn about transforming my columns using Beast Mode?

Click here for answers to frequently asked questions about Beast Mode.

Is there an ISO 27001 certification?

We have both the ISO/IEC 27001 and ISO/IEC 27018 certificates for information
security management. See the press release for more information.

Does Domo have an option for uploading on-premise data?

You can upload on-premise data using Workbench. Click here for answers to some
commonly asked Workbench questions.

Why aren’t my output DataSets from a DataFlow appearing as updated after I run
the DataFlow?

This is usually because the data has not actually changed—no update has
occurred. Therefore, the DataSets do not show as updated.

Where can I learn more about building Cards in Domo?

Click here for answers to frequently asked questions about building Cards in
Domo.

Is there a way to automate updating of my workplace hierarchy in Domo?

Our public user API doesn’t yet contain the attributes needed yet to build out
the hierarchy, but we do have a utility we’ve used for many customers that could
get you what you need. In order to make this work, we need a DataSet that has
the mapping of manager to employee. Read more here.

Where can I learn more about sharing my content inside and outside of Domo?

Click here for answers to commonly asked questions about sharing your Domo
content.

View all FAQ
Get Involved.
Submit a new feature idea.

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Answer a question for your peers.

Visit the forums
Complete a challenge to win.

Apply for Domo Innovators
Community
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For Good
Help
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University
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Developer
Docs & APIs Get Started Manage Client IDs

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