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HELP FOR APPS AND DIGITAL SERVICES
Support by Volkswagen AG(Imprint & Legal)
HOW CAN WE HELP YOU?
Here, you'll find answers to questions you may have about connectivity, our We
Services and the connected ID.Family.
Do you have questions on our We Services such as Car-Net, We Connect or We
Connect Go? Simply enter your questions in the search field – our FAQs provide
answers to a range of common questions. If your question is not covered, you can
reach us at any time by phone or email.
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Overview
Current Information
First steps in VW Connect (We Connect / Car-Net)
Activate Functions
Use Functions and Services
Updates
Contracts and Shop
Charging
Note: The availability of services is dependent on your vehicle’s equipment and
the country that you are currently in.
Please note that the equipment may vary depending on the vehicle type (car or
commercial vehicle).
This might also interest you:
Interesting contents
How can I activate VW Connect & We Connect?
You can activate VW Connect or We Connect in six easy steps.
1. Download the Volkswagen App
* Download the free Volkswagen app in the App Store or Google Play Store. This
is available for Apple and Android smartphones.
2. Set up Volkswagen ID
Get access to the world of Volkswagen online services.
* Open the Volkswagen app. 👆If you already have a Volkswagen ID, log in with
this and continue from step 3 (add vehicle).
* If you don‘t yet have a Volkswagen ID: Select “Register” and enter your email
address and a password you selected.
* Then follow the steps in the app.
3. Add vehicle
In the app, use the vehicle identification number (FIN) to add your vehicle to
your Volkswagen ID user account.
* Navigate to the menu option “Add vehicle” in the Volkswagen app.
* Now add your vehicle to the user account using the VIN scanner or manual VIN
entry. You’ll find the VIN behind the windscreen of your vehicle or in the
vehicle registration document.
4. Complete use account
The Volkswagen app will now guide you through all necessary steps to complete
your own user account.
* Confirm VW Connect or We Connect access to the personal data stored in your
Volkswagen ID user account. Consent may revoked at any time in your
Volkswagen ID user account.
* Select your country of residence. Agree to the General Terms and Conditions
for the mobile online service and acknowledge the Privacy Policy for the
online services.
* You can now complete your user account in a few steps. Enter your first name
and surname and a nickname.
* Select a 4-digit security PIN (S-PIN) to keep your user account protected.
You are required to enter your PIN to use security-related services.
5. Order a service package
* You will now be shown the service packages available for your vehicle.
* As a result of clicking “Order for free” and consenting to the General Terms
and Conditions for the selected packages and acknowledging the Privacy Policy
for mobile online services, a separate contract with Volkswagen AG on the use
of the selected service packages shall subsequently enter into force. Once
the initial free contract period has expired, VW Connect Plus / We Connect
Plus can be renewed for a fee.
* Depending on the vehicle, you can also consent to your usage data being used
in anonymiszed form for the purposes of improving the services.
6. Primary user verification in the vehicle
We’d like to ensure that only you within the meaning of the agreed General Terms
and Conditions of VW Connect or We Connect are the authoriszed user and have
digital access to your vehicle. To activate the services, you must therefore
verify yourself as a primary user.
Depending on the vehicle model and infotainment system, this either takes place
with a code to scan (A), your two vehicle keys (B) or the input of an activation
code (C). Follow the further instructions in the app.
👆Please ensure that the globe symbol in the infotainment system is not greyed
out and you are it is therefore not in offline mode or the maximum privacy
settings.
A) Activation by scanning a code in the vehicle
* In your vehicle’s infotainment system, please select „Users“ → „Other“ → „+“
→ „Log in“.
* Scan the code shown in your vehicle’s infotainment system with your
smartphone by tapping the „Scan Code“ button in the Volkswagen app.
* You have now completed registration and can take advantage of the benefits of
the online services.
B) Activation with your two vehicle keys
* Approach your vehicle with your two vehicle keys.
* Log into your infotainment system under „Menu“→ „Users“ with your Volkswagen
ID and select within „Settings“→ „Become primary user“.
* Follow the steps show in the infotainment system. Press the unlock buttons on
your two keys quickly one after the other. Do not hold them down. While doing
this, please do not start the engine.
* You have now completed registration and can take advantage of the benefits of
the online services.
C) Activation via entering an activation code in the vehicle
* Take note of the activation code displayed in the Volkswagen app and go to
your
* Log into your infotainment system under „Menu“→ „Settings“ →„We Connect“
resp. „VW Connect“.
* Enter the activation code from the app and click „Continue“.
You have now completed registration and can take advantage of the benefits of
the online services👍Enjoy!
Did this answer solve your need?
Yes
No
Are all the familiar functions of the We Connect app available in the Volkswagen
app?
Most of the functions you know from the We Connect app have been integrated into
the Volkswagen app. Further functions will be added on an ongoing basis.
Did this answer solve your need?
Yes
No
Why has the We Connect app been switched off and the Volkswagen app been
introduced?
In the past, there were two different apps for Volkswagen's mobile online
services (We Connect App and Volkswagen App). The Volkswagen app is based on a
future-proof architecture and has a more modern design.
This makes the Volkswagen app the new control center for mobile online services
for all Volkswagens. Unification allows us to deploy new features and improve
existing ones faster and across generations of vehicles.
Did this answer solve your need?
Yes
No
How can I update the maps of my navigation system?
With the "Online Map Update" service from VW Connect Plus, We Connect Plus or
Car-Net Guide & Inform Plus, the maps of the infotainment system can be
conveniently updated via the internet. If you are not sure whether your
Volkswagen has one of these services, you can use the compability check.
VW Connect/ We Connect: If your Volkswagen has VW Connect Plus or We Connect
Plus service package with a valid license, the card data will be automatically
updated in the background if new data is available.
Car-Net: If your Volkswagen is equipped with Car-Net Guide & Inform Plus service
package and with a valid license, you will automatically be informed of new
available card data. You may select the desired updates from a list to install
in your Volkswagen. In order to do this, you must provide a data connection
(e.g. via tethering).
Vehicles without the "Online Map Update" service: Many infotainment systems have
the option of manually updating map data via a storage medium. If you visit
myVolkswagen click on user icon in the upper right corner for finding “More
Topics” and to select the tab “Map Updates”. Please click "Go to Download
Center" and select your Volkswagen, model year and navigation system in order to
see the map update that is suitable for your Volkswagen.
Did this answer solve your need?
Yes
No
How much do Upgrade features cost?
The prices for Upgrades may vary depending on functions and vehicle. The
corresponding costs for the vehicle registered with VW Connect (We Connect) can
be viewed in the Volkswagen Connect Shop, as well as in the In-Car Shop ("Shop"
tile in the Infotainment system [availability model dependend]).
Please note that it is necessary to log in to the shop with your Volkswagen ID.
Did this answer solve your need?
Yes
No
What are Upgrades?
With Upgrades, depending on the model and equipment, it is possible to
subsequently activate functions in the vehicle for a fee by the main user via
the Volkswagen Connect Shop or the In-Car Shop (availability depending on model)
of the vehicle. On some models, it is possible to test the feature via a free
trial month.
Please note that it is necessary to log in to the shop with your Volkswagen ID.
Did this answer solve your need?
Yes
No
How can I check if I have the latest navigation maps?
If your vehicle has "Online Map Update" service as part of VW Connect Plus, We
Connect Plus or Car-Net Guide & Inform Plus, your vehicle will automatically be
provided with the latest maps when an update is available. Any check is not
necessary.
For vehicles with VW Connect Plus or We Connect Plus, the update is carried out
in the background, while for vehicles with Car-Net Guide & Inform Plus, an
active notification of new maps is issued. Please note that an internet
connection is required.
You may view the status of the map material in the system information of your
vehicle's infotainment system.
If you are not sure whether your Volkswagen is provided with one of these
services, you can use the compatibility check.
Did this answer solve your need?
Yes
No
How can I retrofit App-Connect?
For newer vehicles from model year 2016 onwards, App-Connect can be retrofitted
at a charge by activating it at a Volkswagen partner. For some of the newer
vehicles, it is also possible to retrofit the function via Upgrades. If you have
any questions about retrofitting and costs, please contact your Volkswagen
dealer.
Did this answer solve your need?
Yes
No
What maps can I download from myVolkswagen?
After selecting your vehicle (please note the model year) and your existing
navigation device, you will be shown country packages that are available for
download. When displaying the various packages, the included countries are also
listed.
Did this answer solve your need?
Yes
No
What features are available via Upgrades?
All Upgrades available for your vehicle can be viewed in the Volkswagen Connect
Shop or in the In-Car Shop (tile "Shop" in the infotainment system [availability
depending on model]). Please note that it is necessary to log in to the shop
with your Volkswagen ID.
Depending on the model and equipment, the following functions may be available:
* Navigation
* Voice Control
* App-Connect (Wireless)
* Automatic Distance Control (ACC)
* Ambient Lighting (Multicolor)
* Ambient Lighting (Effect)
* High Beam Control “Light Assist”
* Traffic Sign Recognition
* Air Conditioning “Air Care Climatronic”
Did this answer solve your need?
Yes
No
FURTHER INFORMATION ON OUR APPS AND DIGITAL SERVICES
Do you have any further questions on our Apps and Digital Services? Then get in
touch.
* Contactform
https://www.volkswagen.co.uk/en/forms/cic.html
Freephone helpline:
0800-279 750 8
If your phone provider does not support this number, please call +44 (0) 1908
813 700. Costs depend on individual provider tariffs. Calls made from other
countries may incur roaming fees.
We are there for you. 24 hours a day. Seven days a week.
DO YOU HAVE QUESTIONS ON CHARGING AND WALL BOXES?
We are available all across Europe, 24 hours a day, 365 days a year, and in all
European languages. You can reach us at Contactform or on the European freephone
number.
Freephone helpline:
00800-IDDIRECT
00800-43347328
If your phone provider does not support this number, please call +49 5361
3790510. Costs depend on individual provider tariffs. Calls made from other
countries may incur roaming fees.
EXPLORE VOLKSWAGEN
* Browse the range
* Fleet
* Technology
* Environment
* Partnering with Volkswagen
* Careers
* Service & parts
POPULAR MODELS
* Golf
* Polo
* ID.4
* T-Roc
* Tiguan
* Commercial vehicles
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* Contact Us
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* Login
* Technology
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* Privacy
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* Legal
* FAQs
* Find a retailer
* Manage cookies
* ID. Import Notice
* Volkswagen AG (Imprint & Legal texts)
© Volkswagen 2024
IMPORTANT INFORMATION :
^If you are selecting a Volkswagen ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or
ID.Buzz then prices shown are the MDP (Manufacturer's Direct Price). This is
the price set by Volkswagen which you pay for the vehicle. Volkswagen ID
vehicles are sold by Volkswagen UK, a trading division of Volkswagen Group
United Kingdom Limited (please note that you will need to visit an authorised
Volkswagen Retailer (acting as agent for Volkswagen UK) to order, purchase and
take delivery of your Volkswagen ID vehicle). The MDP includes delivery to an
authorised Volkswagen Retailer (acting as agent for Volkswagen UK), number
plates, new vehicle registration fee, the first year's Vehicle Excise Duty and
VAT (calculated at 20%). You can find out more about the Volkswagen model for
selling ID vehicles by clicking
https://www.volkswagen.co.uk/en/legal/mdp-explained.html.
If you are selecting any other Volkswagen vehicle (excluding the Volkswagen
ID.3, ID.4, ID.5, ID.7, ID.7 Tourer or ID.Buzz) then prices listed are
Manufacturer’s ‘On the road’ Recommended Retail Price. Actual prices are set by
Volkswagen authorised retailers in their sole discretion – always obtain these
prices from your chosen Volkswagen Retailer. Recommended On-The-Road (OTR)
retail prices include: delivery charge, number plates, new vehicle registration
fee, the first year's Vehicle Excise Duty and VAT (calculated at 20%). Every
effort has been made to ensure the accuracy of the information above. Prices are
taken from the Volkswagen website - this website contains a large number of
products and it is always possible that, despite our best efforts, some of the
products listed may be incorrectly priced. Volkswagen may change prices at any
time (this includes where there are government changes in regulation and/or
legislation). There may be a delay to any price displaying correctly on our
materials and it is always possible that, despite our best efforts, some
vehicles may be incorrectly priced. Always check prices with your local
retailer.
Please be advised we may not be able to provide valuations for vehicles which
are outside certain age or mileage ranges, specialist or customised, or not
registered in the UK. The actual sale price is dependent on a number of
additional factors, which you can discuss further with your retailer. T&Cs will
apply.
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