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Submitted URL: https://get.dialpad.com/ODM4LVpMUS0yMTMAAAGM301iCdW0jTTrH3Dld_ACxUUQ4OKEcdO0nSsnfmV3stGz_MFVXy5u9hyaYoMOacPCEk0bf2Q=
Effective URL: https://www.dialpad.com/customers/wework/?source=nurture&utm_source=db_n&utm_medium=customer_story&utm_campaign=talk-rea...
Submission: On July 12 via manual from FR — Scanned from FR
Effective URL: https://www.dialpad.com/customers/wework/?source=nurture&utm_source=db_n&utm_medium=customer_story&utm_campaign=talk-rea...
Submission: On July 12 via manual from FR — Scanned from FR
Form analysis
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Text Content
Introducing Ai Coaching Hub | Monitor leaderboards and track CSAT scores—all in one place. Learn more * Small Business * Enterprise * Search * Contact us Search CONTACT SUPPORT Log into my account CONTACT SALES * 🇺🇸US: (855) 342-5723 🇺🇸 US: (855) 458-3392 * 🇬🇧UK: +44 203-048-4377 🇬🇧 UK: +44 203-048-4377 * 🇦🇺Australia: +61 260-581-007 🇦🇺 Australia: +61 260-581-007 * 🇳🇿New Zealand: +64 9-886-8400 🇳🇿 New Zealand: +64 9-886-8400 * 🇫🇷France: +33 9-71-07-61-50 🇫🇷 France: +33 9-71-07-61-50 * 🇩🇪Germany: +49 3-080-098-5610 🇩🇪 Germany: +49 3-080-098-5610 * 🇯🇵Japan: +81 050-1748-7711 🇯🇵 Japan: +81 050-1748-7711 Talk to sales * Support * Download * Login Try free * Products PRODUCTS CUSTOMER ENGAGEMENT * Ai-powered customer engagement Inbound & outbound sales and support * Ai Contact Center Omnichannel customer engagement * Ai Sales Ai-enabled sales outreach * Digital Messaging, web, and social channels * Self Service Ai virtual agents * Ai CSAT CSAT across 100% of interactions BUSINESS COMMUNICATIONS * Ai-powered workspace Call, message, & meet in one app * Ai Voice Business phone system * Ai Messaging Chat & SMS * Ai Meetings Free video conferencing with Ai PLATFORM * Ai-Powered Customer Intelligence Platform * Dialpad Ai * Trust & Privacy OPEN ECOSYSTEM * App Marketplace * Integrations & APIs * Google * Microsoft Teams * Developers * Plans & Pricing * Solutions SOLUTIONS BY BUSINESS TYPE * Small Business * Enterprise BY INDUSTRY * Education * Healthcare * Real Estate * Technology * Professional Services * Legal * Retail * Recruiting * Automotive * See all industries * Demo * Resources RESOURCES * Customer Stories * Partners * Dialpad for Good * Phones & Devices * Resources Library * Blog * Events * Help Center * Search * Contact us Search CONTACT SUPPORT Log into my account CONTACT SALES * 🇺🇸US: (855) 342-5723 🇺🇸 US: (855) 458-3392 * 🇬🇧UK: +44 203-048-4377 🇬🇧 UK: +44 203-048-4377 * 🇦🇺Australia: +61 260-581-007 🇦🇺 Australia: +61 260-581-007 * 🇳🇿New Zealand: +64 9-886-8400 🇳🇿 New Zealand: +64 9-886-8400 * 🇫🇷France: +33 9-71-07-61-50 🇫🇷 France: +33 9-71-07-61-50 * 🇩🇪Germany: +49 3-080-098-5610 🇩🇪 Germany: +49 3-080-098-5610 * 🇯🇵Japan: +81 050-1748-7711 🇯🇵 Japan: +81 050-1748-7711 Talk to sales * Support * Download * Login Try free TRY DIALPAD FREE FOR 14 DAYS Sign up with Google Sign up with Microsoft Sign up with email Back to Customer stories WEWORK CONNECTS 700+ BUILDINGS WORLDWIDE SEGMENT Enterprise INDUSTRY Real Estate PRODUCTS Talk -------------------------------------------------------------------------------- WeWork is known for providing shared workspaces for startups and services for entrepreneurs, freelancers, startups, small businesses and large enterprises. As remote work becomes the norm, businesses of all sizes have begun using WeWork locations to provide employees across the country with places to meet and work. Chad Pierce, Head of Building Technology, is responsible for the design, setup, and operation of the technology across WeWork’s 700+ buildings and 16,000 conference rooms, as well as the infrastructure that supports it. He knew that the Legal, Accounting, and Sales teams in particular needed to make and take calls frequently, so a reliable platform with robust calling features would help their work immensely. Unfortunately, the legacy business phone system WeWork was using simply wasn’t, well, working for them. WeWork provided licenses to each of their 1,500 employees, and every one of their conference rooms had a conference phone, as well as the front desk. Needless to say, that became very expensive. It was time for a change. WHY DIALPAD WORKS FOR WEWORK Reducing operational costs was one of the main reasons WeWork made the switch over to Dialpad. The affordable, predictable, and all-inclusive pricing Dialpad offers made it an attractive choice, but the price point was only the start. After dealing with a difficult-to-manage legacy phone system, Dialpad was so easy to work with it was almost surprising. It was much easier for WeWork’s team to manage all of their phone lines through Dialpad’s admin portal, and they could even get 24/7 support from Dialpad’s team every step of the way. For instance, adding new virtual phone numbers used to be a lengthy process, but now they can do it in just a few clicks. "ONE OF THE BEST PARTS ABOUT MIGRATING TO DIALPAD WAS THE HANDS-ON CUSTOMER SERVICE.” CHAD PIERCE | HEAD OF BUILDING TECHNOLOGY, WEWORK "ONE OF THE BEST PARTS ABOUT MIGRATING TO DIALPAD WAS THE HANDS-ON CUSTOMER SERVICE.” CHAD PIERCE | HEAD OF BUILDING TECHNOLOGY, WEWORK As WeWork moved its sales team away from legacy desk phones to cloud-based softphones, it was a straightforward transition to Dialpad. The team could continue working productively and scale quickly, and they made the switch without missing a beat. “ DIALPAD WORKED THROUGH EACH PART OF THE OVERALL EXPERIENCE, AND LISTENED TO OUR SERVICE REQUESTS, INSTEAD OF JUST AIMING TO COLLECT REVENUE—THERE WAS NEVER HESITATION FROM THE TEAM TO JUMP IN AND GET IT DONE. ” CHAD PIERCE HEAD OF BUILDING TECHNOLOGY, WEWORK Now that WeWork is using Dialpad's professional services business phone service, downtime is a thing of the past. Nothing can set back business (especially when you’re a global business like WeWork) like a communications outage, so having a reliable platform is huge. And just how reliable has Dialpad been? According to Chad: “we haven’t had a major outage since using Dialpad over the last few years.” MORE INSIGHTS, LESS SPAM The bigger a business gets, the more data it accumulates—but you still have to be able to use that data and actually glean insights from it. Dialpad provides rich call analytics that lets WeWork see when lines are being used, how long the calls last, and more. Now, WeWork can easily access the data behind each call and use that information to improve workflows and performance. "The management of the phone lines through Dialpad’s admin portal was a huge step from the previous business system we were using," Pierce explained. Out of all the calls WeWork receives, there’s always the matter of spam. Let’s face it: no one likes spam calls, so Dialpad’s advanced spam blocking technology also came in handy. Dialpad uses both an automatic spam blocking system and individual user settings that provide custom control over how calls to your Dialpad number are handled. Without it, WeWork would otherwise be inundated with calls to all the phones across offices asking employees about—we don’t know, car warranties? “ I RECEIVE A LOT OF SPAM ON MY DESK PHONE LINE, AND DIALPAD’S SPAM SHIELD DOES A GREAT JOB OF STOPPING IT. I NEVER SEE IT UNTIL I LOG IN, WHICH HAS BEEN GREAT IN MY DAY-TO-DAY EFFICIENCY. ” CHAD PIERCE HEAD OF BUILDING TECHNOLOGY, WEWORK As employees begin returning to the office, many are going to WeWork buildings as well. When they do, they’ll be able to contact WeWork with call clarity and connectivity like never before. At the same time, WeWork will have new insights into the calls they receive, and with unprecedented uptime too. WEWORK WORKS FROM ANYWHERE WITH DIALPAD AND YOUR TEAMS CAN, TOO DO YOU HAVE GLOBAL OFFICES TO CONNECT? LEAVE EXPENSIVE LEGACY SYSTEMS WITH EXTENSIVE DOWNTIMES BEHIND. TRY DIALPAD’S 14-DAY FREE TRIAL AND SEE HOW WELL IT WORKS. SEE WHY ENTERPRISES LIKE WEWORK LOVE DIALPAD Book a product tour to get a personalized walkthrough! Get a demo SUBSCRIBE TO OUR NEWSLETTER Loading Email Submit THANK YOU FOR SUBSCRIBING! Products * Phone System * Video Conferencing * Cloud Contact Center * Virtual Contact Center * VoIP Phone System * Enterprise Phone System * Business Phone Service * Phones & Devices * Chat & SMS * See All Products Features * Artificial Intelligence * VoIP Services * Business Phone Number * Interactive Voice Response * Power Dialer * Contact Center Analytics * Virtual Receptionist * See Our Features Pricing * Compare Plans Platform * Ai-Powered Customer Intelligence Platform * Dialpad Ai * App Marketplace * Trust & Privacy Solutions * Small Business * Enterprise * Education * Real Estate * Technology * Professional Services * Legal * Retail Resources * Customer Stories * Dialpad for Good * Resource Library * Analyst Relations * Blog * Events * Help Center * Status Dashboard * Privacy Policy * Do Not Sell My Personal Information Company * About Us * Leadership * Product Innovation * Careers * Partners * Press & Media * Reviews * Legal * Contact Us Pricing * Compare Plans Solutions * Small Business * Enterprise * Education * Real Estate * Technology * Professional Services * Legal * Retail * Financial Services Dialpad Apps * Mac & Windows * Android * iOS (iPhone) * iOS (iPad) * Chrome Extension Select language English US 日本語 English UK English AU French FR German DE CONTACT (855) 342-5723 (855) 458-3392 * * * © 2023 DIALPAD, INC. 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They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising. FUNCTIONAL COOKIES Functional Cookies These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly. PERFORMANCE COOKIES Performance Cookies These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance. DIALPAD SALE OF PERSONAL DATA Dialpad Sale of Personal Data Under the California Consumer Privacy Act, you have the right to opt out of the sale of your personal information. Dialpad does not sell customer data from the use of its telephony services, including Dialpad Talk, Support, Sell, and UberConference. Dialpad uses the free Google Analytics platform to understand how customers and prospective customers use our websites. Under CCPA, this service may represent “other valuable consideration”, though Dialpad receives no income from this analysis. You may opt out of Google Analytics or any other cookies used on Dialpad’s websites, using the toggle in the upper right. STRICTLY NECESSARY COOKIES Always Active Strictly Necessary Cookies These cookies are necessary for the website to function and cannot be switched off in our systems. 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