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Privacy policy | Capital Group



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Privacy policy



CAPITAL GROUP (“CG”) CONSIDERS YOUR PRIVACY TO BE OF FUNDAMENTAL IMPORTANCE AND
HAS ESTABLISHED THIS PRIVACY POLICY (THE “POLICY”) TO MAINTAIN THE PRIVACY OF
THE INFORMATION YOU SHARE WITH US.

 

THIS POLICY EXPLAINS THE COLLECTION, USE, SHARING AND OTHERWISE PROCESSING OF
YOUR PERSONAL DATA

 1. as a visitor of this website,
 2. in connection with your investment in the range of CG’s Luxembourg domiciled
    UCITS funds, Australian domiciled funds and CG’s United Kingdom domiciled
    OEICS funds (the “Funds”) offered by Capital International Management
    Company Sàrl (“CIMC”) from Luxembourg, Capital Group Investment Management
    Limited (“CGIML”) ABN 73 164 174 501 from Australia and Capital Group UK
    Management Company Limited from the United Kingdom (“CGUKMC”) or,
 3. in connection with investment and shareholder services offered by CIMC or
    Capital International Sàrl (“CISA”) in Switzerland, Capital International
    Limited (“CIL”) and Capital Group Management Company Limited in the United
    Kingdom, Capital International Inc. (“CIInc”) in its capacity as
    Representative of the Funds in Singapore and Hong Kong, or CIInc ARBN 148
    215 570 in Australia,
 4. or in connection with your business relationship with CG in accordance with
    applicable laws and regulations. CIMC, CGUKMC, CISA, CIL, CIInc, the Funds
    and/ or any other CG company with which you have a relationship will be the
    data controllers or joint controllers for the purposes of this Policy.

 

This Policy shall further inform you about your rights and choices in connection
with our use of your personal information.

Expand All


WHAT IS PERSONAL DATA AND HOW DO WE COLLECT IT?

THE TERM “PERSONAL DATA” AS USED IN THIS POLICY MEANS ANY INFORMATION RELATING
TO YOU AS AN INDIVIDUAL AND FROM WHICH YOU CAN BE IDENTIFIED.

WE ONLY COLLECT PERSONAL INFORMATION THAT IS REASONABLY NECESSARY FOR US TO
PROVIDE OUR PRODUCTS AND SERVICES. IF YOU DO NOT PROVIDE THE INFORMATION THAT WE
ASK FOR, WE MAY NOT BE ABLE TO PROVIDE THE PRODUCTS OR SERVICES YOU HAVE
REQUESTED.

FOR THE PURPOSES DESCRIBED BELOW, WE MIGHT COLLECT AND USE YOUR PERSONAL DATA,
WHICH CAN BE GROUPED IN THE FOLLOWING CATEGORIES, AS MAY BE RELEVANT:

 * Contact information: your name and contact details (private and
   professional), including telephone number, email address and/ or business
   contact information.
 * Information related to regulatory requirements: in particular Anti-Money
   Laundering (“AML”)/ Know-Your-Customer (“KYC”) information, which may include
   your contact information, date of birth, passport or ID card, copies of
   household bills and any other information or data as required by applicable
   laws and regulations.
 * Information related to your relationship with us: information received
   through agreements, application forms (completed in writing or
   electronically), which may include your contact information and tax
   identification number, your current and historic investments (including
   transaction and account history), investment preferences and investment
   amount, communications regarding your investment, any information, data or
   records that relate to your CG account or use of CG’s website; and
 * Information collected when you visit our website: your online identifier (IP
   address) and your contact details where you register for any of our events or
   services online.  

CG, AS WELL AS OUR DISTRIBUTORS AND SUB-DISTRIBUTORS, AND THE TRANSFER AND
ADMINISTRATIVE AGENT OF THE FUNDS WILL SEEK TO COLLECT DIRECTLY FROM YOU YOUR
PERSONAL DATA WHICH MAY BE DATA YOU PROVIDE US IN THE COURSE OF OUR SERVICES,
YOUR INVESTMENT IN OUR FUNDS AND WHEN VISITING OUR WEBSITE. SIMILARLY, WE MAY
ALSO COLLECT SUCH PERSONAL DATA PROVIDED BY YOUR EMPLOYER, BY OUR TRANSFER AGENT
WHEN YOU INVEST IN OUR FUNDS, THROUGH PUBLICLY ACCESSIBLE SOURCES, SOCIAL MEDIA,
SUBSCRIPTION SERVICES, DOW JONES DATABASE, SANCTION LISTS, CENTRALISED INVESTOR
DATABASE, PUBLIC REGISTERS OR OTHER PUBLICLY ACCESSIBLE SOURCES.

IF YOU HAVE ACCESSED THE “INSTITUTIONAL” OR “INTERMEDIARIES” AREAS OF OUR
WEBSITE, WE WILL LIMIT THE COLLECTION AND USE OF YOUR PERSONAL DATA TO WHAT IS
NECESSARY TO ADMINISTER OUR BUSINESS AND PROVIDE YOU WITH THE HIGHEST QUALITY
SERVICE. WE WILL NOT DISCLOSE ANY PERSONAL DATA EXCEPT IN THE LIMITED
CIRCUMSTANCES SPECIFICALLY DESCRIBED BELOW. ANY PERSONAL DATA DISCLOSED TO CG
WILL BE RETAINED FOR SO LONG AS IT IS NEEDED TO FULFIL ANY CONTRACTUAL
OBLIGATIONS OR SERVICES TO YOU OR COMPLY WITH EXTERNALLY IMPOSED
LEGAL/REGULATORY OBLIGATIONS.

WE DO NOT SEEK TO COLLECT AND/ OR PROCESS YOUR SENSITIVE PERSONAL DATA EXCEPT
WHERE REQUIRED AND NECESSARY FOR COMPLIANCE WITH A LEGAL OBLIGATION, WHERE YOU
HAVE MADE SUCH DATA PUBLICLY AVAILABLE OR WHERE WE HAVE OBTAINED YOUR EXPLICIT
CONSENT. 


WHY DO WE COLLECT AND PROCESS YOUR PERSONAL DATA AND WHAT IS THE LAWFUL BASIS
FOR DOING SO?

WE MAY COLLECT YOUR PERSONAL DATA FOR THE FOLLOWING PURPOSES AND PROCESS IT:

Purpose for processingLegal basis for processingServicing of clients and/ or
shareholders in our Luxembourg, Australian and United Kingdom Funds: provide
sales reporting and account statements, perform account openings/ closures and
invoicing, monitor cash-flows, reporting to clients/ shareholders etc.
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract; or
 * We have a legitimate interest in carrying out the processing for the proper
   administration of our funds and business.

Provision of our Funds and services: administering relationships and related
services; performance of tasks necessary for the provision of the requested
services; communicating with you in relation to those services.
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract.
 * We have a legitimate interest in carrying out the processing for the proper
   administration of our funds and business.

Offering investment in shares and performing the related services as described
in the relevant Fund’s prospectus, account opening forms and any other agreement
with other CG companies and third parties, including but not limited to: the
opening of your account with the Funds, the management and administration of
your holdings and any related account on an on-going basis, and the operation of
the Funds’ investment in sub- funds, including processing subscriptions and
redemptions, conversion, transfer and additional subscription request, the
administration and payment of distribution fees (if any), payments to
shareholders, updating and maintaining records and fee calculation, maintaining
the register of shareholders, providing financial and other information to the
shareholders.
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract; or
 * We have a legitimate interest in carrying out the processing for the proper
   administration of our funds and business.

On-boarding of clients and/ or shareholders in our Luxembourg, Australian and
United Kingdom Funds: Your Personal Data might be collected for the
establishment of AML/ KYC files, to perform sanctions screenings, compliance
with our internal compliance requirements, policies and procedures. 
 * Processing is necessary for compliance with a legal obligation; or
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract; or
 * We have a legitimate interest in carrying out the processing for the proper
   administration of our funds and business.

Direct or indirect marketing activities and prospecting: preparation of mailings
(information about CG, promotion of new funds/ products, etc.), events, market
research, communicating with you via any means (including via email, telephone,
text message, social media, post or in person), subject to ensuring that such
communications are provided to you in compliance with applicable laws and
regulations; and maintaining and updating your contact information where
appropriate.
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract.
 * We have a legitimate interest in carrying out the processing for the proper
   administration of our funds and business; or
 * We have obtained your prior consent to the processing where it is entirely
   voluntary, and not necessary or compulsory in any way.

Publishing: promotional material/ reports for use with clients and prospects. 
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract; or
 * We have a legitimate interest in carrying out the processing for the proper
   administration of our funds and business.

Operating our website and ensuring the security of our website: operation and
maintenance of websites, provision and update of website content, tracking and
profiling of website visitors, log-in area for institutional clients,
advertising and/ or other information to you.  
 * The legal basis for this processing is our legitimate interest, namely the
   proper administration of our website.
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract; or
 * We have obtained your prior consent to the processing where it is entirely
   voluntary, and not necessary or compulsory in any way.

Compliance with legal and regulatory obligations as per applicable laws: to
carry out any form of cooperation with, or reporting to, public authorities
including, but not limited to, legal obligations under applicable fund and
company law, prevention of terrorism financing, anti-money laundering law,
prevention and detection of crime, tax law (such as reporting to the tax
authorities under FATCA  and CRS Law to prevent tax evasion and fraud), and to
prevent fraud, bribery, corruption and the provision of financial and other
services to persons subject to economic or trade sanctions on an on-going basis
in accordance with relevant internal anti-money laundering policies and
procedures, as well as to retain your AML and other records for the purpose of
screening in relation to other funds or clients.
 * Processing is necessary for compliance with a legal obligation; or
 * We have a legitimate interest in carrying out the processing for the purpose
   of establishing, exercising or defending our legal rights.

Managing our business relationship: communicating with you regarding your
services.
 * The legal basis for this processing is our legitimate interest, namely the
   administration of our business relationship.
 * Processing is necessary in connection with the performance of a contract
   between you and us and/or taking steps, at your request, to enter into such a
   contract.


AUTOMATED DECISION-MAKING AND PROFILING

PROFILING MEANS THE AUTOMATED PROCESSING OF PERSONAL DATA, SUCH AS THE USE OF
COOKIES, TO EVALUATE CERTAIN THINGS ABOUT THE USERS OF OUR WEBSITES. PROFILING
CAN BE PART OF AN AUTOMATED DECISION-MAKING PROCESS WHICH MEANS THAT A DECISION
IS SOLELY MADE BY AUTOMATED MEANS WITHOUT ANY HUMAN INVOLVEMENT.

WE WILL ONLY ENGAGE IN PROFILING AND AUTOMATED DECISION-MAKING WHERE IT IS
NECESSARY TO ENTER INTO, OR TO PERFORM, A CONTRACT WITH YOU, OR WHERE YOU HAVE
GIVEN YOUR EXPLICIT CONSENT, OR WHERE IT IS AUTHORISED BY LAW. YOU CAN ALWAYS
EXPRESS YOUR OPINION OR CONTEST DECISIONS BASED SOLELY ON AUTOMATED PROCESSING,
INCLUDING PROFILING, IF SUCH A DECISION WOULD PRODUCE LEGAL EFFECTS OR OTHERWISE
SIMILARLY SIGNIFICANTLY AFFECT YOU. WHEN USING AUTOMATED DECISION-MAKING WE WILL
PROVIDE YOU WITH FURTHER INFORMATION ABOUT THE LOGIC INVOLVED, AS WELL AS THE
SIGNIFICANCE AND THE ENVISAGED CONSEQUENCES TO YOU.

WHEN USING THE PUBLIC AREAS OF OUR WEBSITE, THROUGH THE USE OF COOKIES WE MAY
TRACK THE NUMBER OF USERS WHO VISIT THE PUBLIC AREAS OF THE WEBSITE AND MAY ALSO
RECORD THE LOCATION OF YOUR COMPUTER ON THE INTERNET FOR SYSTEMS ADMINISTRATIVE
AND TROUBLE-SHOOTING PURPOSES AND TO REPORT AGGREGATE INFORMATION. WE MAY
COLLECT AND STORE CERTAIN NAVIGATIONAL AND TRANSACTIONAL INFORMATION, SUCH AS
PAGE HITS AND PDF FILES YOU VIEW, AND THE TIMES AND WAYS YOU USE THIS WEBSITE.
WE USE NAVIGATIONAL INFORMATION TO PERSONALIZE OUR WEBSITE, FOR PROGRAMMING,
EDITORIAL AND FINANCIAL RESEARCH AND TO OFFER NEW CONTENT THAT OUR USERS MAY
LIKE. FOR THE USE OF COOKIES ON OUR WEBSITE WE FURTHER REFER YOU TO OUR COOKIE
POLICY.


TO WHOM DO WE DISCLOSE AND TRANSFER YOUR PERSONAL DATA?

WE MAY DISCLOSE YOUR PERSONAL DATA TO OTHER CG COMPANIES (THIS MEANS OUR
ULTIMATE HOLDING COMPANY AND ALL ITS SUBSIDIARIES) INSOFAR AS REASONABLY
NECESSARY FOR THE PURPOSES, AND ON THE LEGAL BASES, SET OUT IN THIS POLICY.

TO SERVICE OUR CLIENTS’ AND SHAREHOLDERS’ ACCOUNTS, YOUR PERSONAL DATA MAY BE
DISCLOSED OR TRANSFERRED WITHIN CAPITAL GROUP AND IN CERTAIN CIRCUMSTANCES TO
THIRD PARTIES AND SERVICE PROVIDERS, WHERE PERMITTED BY LAWS AND REGULATIONS. WE
MAY NEED TO DISCLOSE YOUR PERSONAL DATA TO OUR AUDITORS AND/OR PROFESSIONAL
ADVISERS INSOFAR AS REASONABLY NECESSARY FOR THE PURPOSES OF THE PERFORMANCE OF
OUR STATUTORY OR PRUDENTIAL AUDIT OR MANAGING RISKS, OBTAINING PROFESSIONAL
ADVICE, OR THE ESTABLISHMENT, EXERCISE OR DEFENCE OF LEGAL CLAIMS, WHETHER IN
COURT PROCEEDINGS OR IN AN ADMINISTRATIVE OR OUT-OF-COURT PROCEDURE.

PLEASE NOTE THAT WE MAY USE OR DISCLOSE YOUR PERSONAL DATA IF WE ARE REQUIRED BY
LAW TO DO SO OR IF WE REASONABLY BELIEVE THAT USE OR DISCLOSURE IS NECESSARY TO
PROTECT OUR RIGHTS AND/OR TO COMPLY WITH JUDICIAL OR REGULATORY PROCEEDINGS, A
COURT ORDER OR OTHER LEGAL PROCESSES. IN ADDITION TO THE SPECIFIC DISCLOSURES OF
PERSONAL DATA SET OUT IN THIS SECTION, WE MAY DISCLOSE YOUR PERSONAL DATA WHERE
SUCH DISCLOSURE IS NECESSARY FOR COMPLIANCE WITH A LEGAL OBLIGATION TO WHICH WE
ARE SUBJECT.

WE RESTRICT ACCESS TO YOUR NON-PUBLIC PERSONAL DATA TO AUTHORISED EMPLOYEES. WE
MAINTAIN PHYSICAL, ELECTRONIC AND PROCEDURAL SAFEGUARDS TO GUARD YOUR NON-PUBLIC
PERSONAL INFORMATION. WHILE WE STRIVE TO PROTECT OUR CUSTOMERS' AND USERS'
PERSONAL DATA AND PRIVACY, WE CANNOT GUARANTEE THE SECURITY OF ANY INFORMATION
YOU DISCLOSE ONLINE. WE DO NOT ACCEPT ANY LIABILITY FOR INFORMATION WHICH HAS
BEEN OBTAINED THROUGH UNAUTHORISED ACCESS TO THE WEBSITE.

FOR THE PURPOSES DESCRIBED ABOVE, WE MAY HAVE TO TRANSFER YOUR PERSONAL DATA
FROM THE EUROPEAN ECONOMIC AREA (“EEA”), UNITED-KINGDOM, SINGAPORE, HONG KONG,
OR AUSTRALIA TO A CG AFFILIATE OR A THIRD PARTY OUTSIDE THESE LOCATIONS,
INCLUDING IN A JURISDICTION WHICH MAY OFFER A DIFFERENT LEVEL OF PROTECTION FROM
THE SOURCE LOCATION. HOWEVER, WE WILL KEEP YOUR INFORMATION PRIVATE, IN
ACCORDANCE WITH THIS POLICY AND APPLICABLE STANDARD CONTRACTUAL CLAUSES. CG
FURTHER ENSURES THAT THIRD PARTIES ARE UNDER CONTRACTUAL OBLIGATIONS TO PROTECT
THE CONFIDENTIALITY OF YOUR PERSONAL DATA, AND TO USE IT SOLELY TO PROVIDE
SERVICES WE HAVE MANDATED THEM WITH.

YOU ACKNOWLEDGE THAT PERSONAL DATA THAT YOU SUBMIT FOR PUBLICATION THROUGH OUR
WEBSITE OR SERVICES MAY BE AVAILABLE, VIA THE INTERNET, AROUND THE WORLD. WE
CANNOT PREVENT THE USE (OR MISUSE) OF SUCH PERSONAL DATA BY OTHERS.


HOW LONG WILL WE PROCESS AND RETAIN YOUR PERSONAL DATA?

WE WILL ONLY RETAIN YOUR PERSONAL DATA FOR AS LONG AS NECESSARY TO FULFIL THE
PURPOSES FOR WHICH IT WAS COLLECTED AND PROCESSED, INCLUDING FOR THE PURPOSES OF
SATISFYING CONTRACTUAL OBLIGATIONS AND LEGAL, REGULATORY, ACCOUNTING, TAX OR
OTHER REPORTING REQUIREMENTS. WHERE WE KEEP YOUR PERSONAL DATA FOR COMPLIANCE
WITH LEGAL AND REGULATORY OBLIGATIONS AS PER APPLICABLE LAWS AND REGULATIONS,
SUCH AS FOR AML/ KYC, WE KEEP YOUR PERSONAL DATA ONLY IF NECESSARY AND FOR THE
DURATION REQUIRED UNDER APPLICABLE LAWS AND REGULATIONS. PLEASE NOTE THAT DATA
RETENTION OBLIGATIONS MIGHT DIFFER WITHIN CG AS THEY ARE SUBJECT TO APPLICABLE
LOCAL LAWS AND REGULATIONS.


YOUR RIGHTS RELATING TO YOUR PERSONAL DATA?

AS AN INDIVIDUAL YOU HAVE THE FOLLOWING RIGHTS, WHICH YOU CAN EXERCISE UNDER
CERTAIN CIRCUMSTANCES IN RELATION TO YOUR PERSONAL DATA WHICH WE HOLD:

 * You have the right to access your Personal Data which we are keeping about
   you. Your right to access may, however, be restricted by applicable laws and
   regulations, the protection of other individual’s privacy and considerations
   for our business concept and practices.
 * You have the right to request a copy of your Personal Data and request
   certain information relating to its processing.
 * You have the right to ask us to rectify, amend, delete or have us completely
   remove your Personal Data from our data base.
 * You have the right to object and/or request a restriction of processing of
   your Personal Data.
 * You also have the right to make a complaint to the competent supervisory
   authority for data protection issues.
 * In case you have provided consent to the collection, processing and/or
   transfer of your Personal Data, you have the right to fully or partly
   withdraw your consent.

WE MAY ASK YOU FOR ADDITIONAL INFORMATION TO CONFIRM YOUR IDENTITY AND FOR
SECURITY PURPOSES BEFORE DISCLOSING THE PERSONAL DATA REQUESTED BY YOU. WE WILL
NOT CHARGE ANY ADMINISTRATION FEE FOR SUCH A REQUEST UNLESS THE REQUEST IS
DEEMED UNNECESSARY OR EXCESSIVE IN NATURE.


HOW CAN YOU CONTACT US?

SHOULD YOU HAVE ANY QUESTION ABOUT THIS POLICY OR WISH TO EXERCISE YOUR ABOVE
LISTED RIGHTS, YOU CAN CONTACT US UNDER
(DATAPROTECTIONOFFICER_EUROPE@CAPGROUP.COM) FOR EUROPE, OR
(DATAPROTECTIONOFFICER_ASIA@CAPGROUP.COM) FOR ASIA EX-JAPAN AND AUSTRALIA.

 

THIS POLICY IS DATED 11TH APRIL 2019 AND WAS UPDATED IN JULY 2022 TO INCORPORATE
THE LAUNCH OF THE NEW UK BASED FUND MANAGEMENT COMPANY CGUKMC.

ANY FUNDAMENTAL CHANGES WE MAKE TO OUR PRIVACY POLICY IN THE FUTURE WILL BE
POSTED ON THIS PAGE, AND WHERE APPROPRIATE, NOTIFIED TO YOU BY E-MAIL.

 

SWITZERLAND ONLY

CAPITAL INTERNATIONAL SÀRL IS RESPONSIBLE FOR THE CONTENT OF OUR WEBSITE IN
SWITZERLAND. THE FUNDS LISTED ON THIS WEBSITE ARE AUTHORIZED BY THE SWISS
FINANCIAL MARKET AUTHORITY (FINMA) FOR DISTRIBUTION IN OR FROM SWITZERLAND.
CAPITAL INTERNATIONAL SÀRL, 3 PLACE DES BERGUES, 1201 GENEVA, IS THE FUNDS’
REPRESENTATIVE IN SWITZERLAND AND JPMORGAN (SUISSE) SA, 8 RUE DE LA
CONFÉDÉRATION, 1204 GENEVA, ACTS AS THEIR SWISS PAYING AGENT. THE PROSPECTUS,
THE KEY INVESTOR INFORMATION DOCUMENTS, THE ARTICLES OF INCORPORATION, THE
LATEST ANNUAL AND SEMI-ANNUAL REPORTS OF THE FUND CAN BE OBTAINED THROUGH THIS
WEBSITE AND UPON REQUEST FREE OF CHARGE FROM THE SWISS REPRESENTATIVE.

 

AUSTRALIA ONLY

IF YOU WISH TO CONTACT US FOR ANY PURPOSE REGARDING THIS POLICY INCLUDING MAKING
COMPLAINT ABOUT THE WAY WE HAVE HANDLED YOUR PERSONAL INFORMATION (INCLUDING IF
YOU THINK WE HAVE BREACHED THE PRIVACY ACT) YOU MAY DO SO TO OUR DATA PROTECTION
OFFICER IN WRITING, BY MAIL TO DATA PROTECTION OFFICER, CAPITAL GROUP, LEVEL 18,
56 PITT STREET, SYDNEY NSW 2000 OR BY EMAIL TO
DATAPROTECTIONOFFICER_ASIA@CAPGROUP.COM.  WHEN YOU CONTACT US, PLEASE INCLUDE
YOUR EMAIL ADDRESS, NAME, ADDRESS AND TELEPHONE NUMBER AND CLEARLY DESCRIBE YOUR
COMPLAINT. OUR DATA PROTECTION OFFICER WILL INVESTIGATE THE COMPLAINT AND
RESPOND TO YOU PROMPTLY. IF YOU CONSIDER THAT WE HAVE FAILED TO RESOLVE THE
COMPLAINT SATISFACTORILY, AND YOU ARE AN INDIVIDUAL LOCATED IN AUSTRALIA, YOU
CAN COMPLAIN TO THE OFFICE OF THE AUSTRALIAN INFORMATION COMMISSIONER.




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