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Home / Intelligence / New Technology Empowers Insurance Adjusters and Reduces
Costs



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INSURANCE TEAM


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 * August 17, 2021
 * Category: Insurance, Intelligence, Protect Stories
 * Tags: Claims Adjusting, Innovation, Insurance


NEW TECHNOLOGY EMPOWERS INSURANCE ADJUSTERS AND REDUCES COSTS

When it comes to property insurance, total losses are not the daily norm for
most property field inspectors. Most property insurance claims are small loss
claims. Insurers assign most of these small claims to novice adjusters or
third-party field inspectors. Sometimes, this can result in errors, including
missing information needed for accurate estimating and adjusting of the claim.

Insurance companies have varied adjusting guidelines, and depending on the loss
type and circumstances, the inspection process can be complex. These adjusters
or third-party field inspectors often need to refer to the company’s
requirements which can be tedious. This manual process can result in
inconsistencies in claim file documentation based on adjuster inspection styles
and experience, leading to multiple formats of claim loss details.

Carriers are challenged with inconsistent file documentation, giving them an
incomplete picture — and potentially an inaccurate claim settlement. Newer
adjusters require training, which is typically done by more seasoned
professionals, keeping these veterans from handling a greater amount of large
loss claims. In an industry with razor-thin margins, with increasing severity
and frequency of natural hazards, getting a clear and consistent picture of
claims across a portfolio is ever-more important.

Insurers are increasingly turning to InsurTech solutions to keep costs low and
increase standardization. Property inspection software and claims automation
solutions can provide assistance in streamlining these manual processes. This
kind of software can provide easy-to-follow instructions on how and what to
scope via a tool every adjuster is already familiar with — their mobile phone
and tablet. This allows an adjuster to follow intuitive questions that guide
them through appropriate photo-taking and scoping of the damage, ensuring no
critical claim documentation is forgotten.

With these kinds of mobile applications, even new adjusters can document claim
loss details efficiently and in a well-organized, uniform manner, reducing the
amount of cross-training and onboarding time. Without time-consuming
cross-training, this can also empower them to get out into the field faster.

Carriers benefit by reducing the need for additional quality assurance or
multiple site visits. All in all, this lowers the chance for inaccurate
estimation, and settling claims faster means greater customer satisfaction.

As the insurance industry continues to digitize and embrace tech-forward
solutions, claims automation solutions take center stage, enabling newer
adjusters to have the tools they need for success from day one and for insurance
companies to create a reliable and standard process.

©2021 CoreLogic, Inc., All rights reserved.

 * Claims Adjusting, Innovation, Insurance

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ABOUT THE AUTHOR



INSURANCE TEAM


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