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Submitted URL: http://cmtelecom.com/
Effective URL: https://www.cm.com/
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Submission: On June 04 via api from DE — Scanned from DE
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<form class="s-cookie-popup__buttons-wrapper grid grid-cols-2">
<a href="https://www.cm.com/about-cm/cookie-policy/" class="s-button s-button--tertiary s-cookie-popup__button s-cookie-popup__button--edit after:hidden text-sm leading-10 p-0 !me-4">Edit</a><button type="submit"
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DEEPEN RELATIONSHIPS WITH EVERY INTERACTION
MAXIMIZE PERFORMANCE AND EXCEED STANDARDS THROUGH AI-DRIVEN CONVERSATIONAL
SOFTWARE, CRAFTING HYPER-PERSONALIZED EXPERIENCES.
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TRUSTED BY BUSINESSES WORLDWIDE
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LOW CODE NO CODE DEPLOYMENT
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Build customer connections on their preferred communication channels via one
platform.
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platform.
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TAILORED TO INDUSTRY
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RECOGNIZED AND ACCREDITED BY
LEADING THE WAY IN AI-DRIVEN CONVERSATIONAL COMMERCE
Founded in 1999
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Local presence in 18 countries
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HERE'S WHAT OUR CUSTOMERS HAVE TO SAY
1. Gifty, our chatbot, captures and helps manage 60% of frequently asked
questions, allowing live agents to focus on personalised advice. This way,
we can swiftly address any inquiry, even during December, our busiest
month.
Anne-Louise de Muijnck, Junior Conversation Designer
2. We have been working together with CM.com for years now and we have never
had any issues with regards to SMS or Voice. When did I ever have to call
you to say something is wrong? Never! CM.com simply offers the best quality
we can find and being the best quality platform is very important for us.
Sander Kole, Director IT
3. We choose to recruit new Domino’s employees via WhatsApp, because it is the
most popular channel for our target group. The integrated chatbot gives a
personal feeling and connection to our brand. By a small sample, we learned
that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
4. The process with CM.com went very smoothly . Fast switch. Easy contact. It
does what it's supposed to do! That's why I'm so happy with our
cooperation. We actually have as little contact as possible, which means
it's going well.
Rob de Bruijn, E-commerce Manager
5. With CM.com, marketing, communication, branding, pre-sale and regular sales
are completely connected. In the past, we worked with exports and imports,
but now I no longer have to worry about the risks of using different
systems.
Jordy den Haan, Manager
6. Gifty, our chatbot, captures and helps manage 60% of frequently asked
questions, allowing live agents to focus on personalised advice. This way,
we can swiftly address any inquiry, even during December, our busiest
month.
Anne-Louise de Muijnck, Junior Conversation Designer
7. We have been working together with CM.com for years now and we have never
had any issues with regards to SMS or Voice. When did I ever have to call
you to say something is wrong? Never! CM.com simply offers the best quality
we can find and being the best quality platform is very important for us.
Sander Kole, Director IT
8. We choose to recruit new Domino’s employees via WhatsApp, because it is the
most popular channel for our target group. The integrated chatbot gives a
personal feeling and connection to our brand. By a small sample, we learned
that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
9. The process with CM.com went very smoothly . Fast switch. Easy contact. It
does what it's supposed to do! That's why I'm so happy with our
cooperation. We actually have as little contact as possible, which means
it's going well.
Rob de Bruijn, E-commerce Manager
10. With CM.com, marketing, communication, branding, pre-sale and regular sales
are completely connected. In the past, we worked with exports and imports,
but now I no longer have to worry about the risks of using different
systems.
Jordy den Haan, Manager
11. Gifty, our chatbot, captures and helps manage 60% of frequently asked
questions, allowing live agents to focus on personalised advice. This way,
we can swiftly address any inquiry, even during December, our busiest
month.
Anne-Louise de Muijnck, Junior Conversation Designer
12. We have been working together with CM.com for years now and we have never
had any issues with regards to SMS or Voice. When did I ever have to call
you to say something is wrong? Never! CM.com simply offers the best quality
we can find and being the best quality platform is very important for us.
Sander Kole, Director IT
13. We choose to recruit new Domino’s employees via WhatsApp, because it is the
most popular channel for our target group. The integrated chatbot gives a
personal feeling and connection to our brand. By a small sample, we learned
that applying via WhatsApp is easier and quicker than traditional methods.
Casper Mooyman, Head of Marketing NL
14. The process with CM.com went very smoothly . Fast switch. Easy contact. It
does what it's supposed to do! That's why I'm so happy with our
cooperation. We actually have as little contact as possible, which means
it's going well.
Rob de Bruijn, E-commerce Manager
15. With CM.com, marketing, communication, branding, pre-sale and regular sales
are completely connected. In the past, we worked with exports and imports,
but now I no longer have to worry about the risks of using different
systems.
Jordy den Haan, Manager
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Item 1 of 5
ELEVATE YOUR CUSTOMER EXPERIENCE WITH AI
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platforms. Transform your customer journeys into seamless, memorable connections
across all channels.
Request more informationDiscover all products
LATEST ARTICLES
1. May 15, 2024 • Instant Messaging
UNIFIED MESSAGING WITH RCS ON IOS
RCS is a rising star among the messaging channels. It combines the
reliability of the SMS network with the added benefits of rich media and
other modern messaging features. Its only hiccup was reach - iOS didn't
support RCS. Until now.
2. Apr 29, 2024 • SMS
17 SMS CUSTOMER SERVICE TEMPLATES TO USE TODAY
Using SMS customer service templates not only saves time but lets your
support team create personalized, on-brand communications with just a few
clicks. Today we’ll share business text message templates you can use to
give your customers the information they need — fast.
3. Apr 22, 2024 • CM.com
HAPPY CLIENTS, HAPPY AGENTS: THE PLATFORM EFFECT IN CUSTOMER SERVICE
As a member of the customer service team, you stand on the front lines of
customer interaction every day. In a world where customers demand quick and
personalized service, long wait times, impersonal responses, or worse,
incorrect answers, can quickly drive a customer away. Your goal, however, is
to connect customers with your organization and deliver the best answers and
service possible. It’s incredibly satisfying to see a customer leave a
conversation happier and eager to purchase your product. Your efforts can
significantly enhance the customer experience, but you need the right tools
to truly excel. Integrating these tools into a platform amplifies your
capabilities and lets you experience the power of the platform effect.
4. Apr 18, 2024 • Security
SECURE YOUR BUSINESS WITH SMS OTPS AND ALERTS
In the current digital era, technological and online advances are rapidly
growing, creating new ways for businesses to engage their customers.
Unfortunately, where there is growth, there will be criminals trying to
steal some of the profits. Protecting business data, customer information,
and online accounts is a priority for every modern business. SMS security
can help protect your business and your customers from online fraud and
cyber crime.
5. Apr 15, 2024 • WhatsApp
QUALITY CUSTOMER ENGAGEMENT WITH WHATSAPP BUSINESS PLATFORM
We all want to get our brand messages out there. We want to engage with our
customers, raise brand awareness, and connect with our target audience.
WhatsApp Business Platform helps you safeguard the way you communicate with
(potential) customers, making sure that you provide them with a meaningful
and relevant customer experience to help grow your business.
6. Apr 08, 2024 • SMS
HOW TO EFFECTIVELY USE SMS FOR LATE PAYMENTS
Organizations face a significant challenge in effectively managing overdue
payments and cash flow in a positive light with customers. To collect
payments while keeping relationships intact and increasing engagement, SMS
has emerged as a powerful, efficient and convenient tool for both businesses
and customers. In this blog, we’ll explore how to effectively use SMS for
late payments, highlighting its benefits and best practices.
7. Apr 04, 2024 • WhatsApp
10 WAYS TO OPTIMIZE THE CUSTOMER EXPERIENCE WITH WHATSAPP BUSINESS
WhatsApp is one of the dominating apps in the messaging landscape, securing
its position as the top messaging channel. According to Statista, WhatsApp
stood out as the messaging app with the most active monthly users in 2022.
8. Mar 11, 2024 • SMS
OPTIMIZE THE CUSTOMER EXPERIENCE WITH VALUABLE INSIGHTS AND DIRECT LIVE
SUPPORT VIA SMS
Add SMS to your contact center and help your agents to connect with your
customers on the most reliable channel. Tackle more conversations at a time
without losing that important personal touch, and gain valuable insights
with streamlined SMS feedback surveys to enhance customer satisfaction
rates.
9. Mar 05, 2024 • SMS
STREAMLINE YOUR BUSINESS TO SUCCESS WITH SMS NOTIFICATIONS
Appointment no-shows, delivery delays, abandoned online shopping carts, late
payments - all of the above can be quite the headache for many businesses.
SMS notifications offer a solution.
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