www.dbs.com.sg
Open in
urlscan Pro
172.64.148.189
Public Scan
URL:
https://www.dbs.com.sg/personal/deposits/bank-with-ease/protecting-yourself-online
Submission: On June 20 via api from SG — Scanned from DE
Submission: On June 20 via api from SG — Scanned from DE
Form analysis 2 forms found in the DOM
POST
<form role="form" class="form-horizontal" method="post">
<div class="search-menu">
<div class="search-menu-content">
<div class="row">
<div class="search-box open col-md-12 col-sm-12 ">
<input autocomplete="off" class="m-searchbox" name="search" placeholder="Enter a keyword / topic" type="text">
<div id="search_suggest_m_m0" class="ss-gac-mm">
<div data-max="5" class="search-section"></div>
<div>
<button data-url="/i-bank/searchresults.page" data-target="_blank" class="btn-view-all-results form-control text-center">View all results</button>
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<table id="search_suggest_recent" class="ss-gac-recent hide"></table>
<button class="btn-search" data-url="/i-bank/searchresults.page" data-target="_blank" id="btnMainSearch" type="button"><span
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class="pop-search-label">Popular searches</label>
<ol class="pop-search-list">
<li>
<a target="_blank" href="/i-bank/searchresults.page?q=Digital Token">Digital Token</a>
</li>
<li>
<a target="_blank" href="/i-bank/searchresults.page?q=digibank">digibank</a>
</li>
<li>
<a target="_blank" href="/i-bank/searchresults.page?q=GIRO">GIRO</a>
</li>
<li>
<a target="_blank" href="/i-bank/searchresults.page?q=Travel Insurance">Travel Insurance</a>
</li>
<li>
<a target="_blank" href="/i-bank/searchresults.page?q=Loan">Loan</a>
</li>
<li>
<a target="_blank" href="/i-bank/searchresults.page?q=Swift Code">Swift Code</a>
</li>
</ol>
</div>
</div>
</div>
</div>
</form><form class="br-comment-box hide" data-testid="binary-rating-form">
<div class="hide" id="br-message-yes" data-testid="binary-rating-form-yes-header">
<h5 class="br-heading-4" data-testid="binary-rating-form-yes-heading"></h5><small class="br-small-4"></small>
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<div class="action-group" data-testid="binary-rating-form-footer"><button id="br-submit-button" class="btn btn-primary small" data-testid="binary-rating-submit-button" disabled="" style="cursor: not-allowed; opacity: 0.65;"></button></div>
</form>Text Content
*
* Bank
* Cards
* Insure
* Borrow
* Invest
* Learn
* Marketplace
*
* ATM & Branch
* You are in Personal Banking
* Personal Banking
* DBS
* POSB
*
* Wealth Management
* DBS Treasures
* DBS Treasures Private Client
* DBS Private Bank
*
* DBS Vickers Securities
* DBS Vickers Online
*
* Institutional Banking
* SME Banking
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*
* DBS Group
* About DBS
* Portraits of Purpose
* You are in Personal Banking Personal Banking DBS POSB Wealth Management DBS
Treasures DBS Treasures Private Client DBS Private Bank DBS Vickers
Securities DBS Vickers Online Institutional Banking SME Banking Corporate
Banking DBS Group About DBS Portraits of Purpose
* ATM & Branch
* Help & Support
Login
* Bank
* Cards
* Insure
* Borrow
* Invest
*
* Learn
* Marketplace
* View all results
Popular searches
1. Digital Token
2. digibank
3. GIRO
4. Travel Insurance
5. Loan
6. Swift Code
* Login
* Bank
* Digital Services
* Banking at your convenience
#BSHARP PROTECT YOURSELF ONLINE
You play an important role in securing your banking transactions.
* Bank
* Digital Services
* Banking at your convenience
#BSHARP PROTECT YOURSELF ONLINE
* Learn about #BSHARP
* Latest Campaigns
* Recent Scams & Frauds
* Scams & Frauds Alert Archives
* SafeGuard Your E-Payments
* ScamAlert by NCPC
* Cybersecurity Awareness by CSA
* Need Help?
Learn about #BSHARP
* Learn about #BSHARP
* Latest Campaigns
* Recent Scams & Frauds
* Scams & Frauds Alert Archives
* SafeGuard Your E-Payments
* ScamAlert by NCPC
* Cybersecurity Awareness by CSA
* Need Help?
* Bank
* Digital Services
* Banking at your convenience
#BSHARP PROTECT YOURSELF ONLINE
(03 June 2022) - Scammers are sending SMSes impersonating DBS Bank. Be careful
of such SMSes. Learn More
LEARN ABOUT #BSHARP
Stay protected with #BSHARP’s 6 guides, Banking online can be safe as long as
you stay vigilant and proactively safeguard your information.
1.
2.
3.
4.
5.
6.
BE WEB WISE
THINK BEFORE YOU ACT
Be careful of links and attachments sent through emails or SMS or posted online
on social media sites. Such links and attachments may lead to phishing pages or
install malware onto your device without your permission.
STAY ALERT
BE INFORMED
As part of the E-Payment User Protection Guidelines, ensure your Transaction
Alerts are enabled so that you can be informed instantly of transactions on your
account via SMS or email.
HEALTHY DEVICE
KEEP IT UPDATED & PROTECTED
Avoid jailbreaking or rooting your devices. Doing so makes your device more
prone to security vulnerabilities like viruses and malicious software.
AWARE
BE MINDFUL OF WHAT YOU SHARE
Be aware of what information you share and how it can be used by a receiving
party. Avoid sharing personal information unnecessarily.
RESPONSIBLE
BE A GOOD CITIZEN
Review your privacy settings and practice good social media etiquette. Enable
security settings such as 2FA whenever possible as an additional layer of
security
PROTECT
YOUR INFORMATION
Never disclose your digibank User ID, PIN & One-Time Password (OTP) to anyone.
Use a different PIN or password for web-based services such as email, online
shopping or subscription services.
BE WEB WISE - THINK BEFORE YOU ACT
* Be careful of links and attachments sent through emails or SMS or posted
online on social media sites. Such links and attachments may lead to phishing
pages or install malware onto your device without your permission.
* Always go to our website by typing https://www.dbs.com.sg to ensure you’re
reaching DBS's website.
TIP: If you wish to visit a webpage, it is safer to type the URL on the
address bar of your browser than to click on it from an email or another
site.
* Stay current with latest news, check our Security Alerts & News frequently to
be in the know of the latest threats and scams targeting DBS and POSB
customers.
* Avoid performing online transactions on public or shared devices or devices
that you suspect are compromised.
* Never reply to unsolicited emails or SMSes. Responses to such emails or SMSes
could be used by fraudsters to socially engineer information or trick users
into performing unwanted actions.
* Verify any odd or suspicious requests through official contact numbers or
channels. Ensure that you're communicating directly with official DBS
accounts on social media, especially when asking for assistance.
--------------------------------------------------------------------------------
STAY ALERT – BE INFORMED
* As part of the E-Payment User Protection Guidelines, ensure your Transaction
Alerts are enabled so that you can be informed instantly of transactions on
your account via SMS or email.
* Read the transaction details in the SMS or email alerts carefully. Validate
that the messages, for example, check that the account number is correct, or
the transaction reflects your request. Do not provide a One-Time Password
(OTP) or DBS digital token authorization if the details in the SMS or email
alerts do not match the transaction you initiated. Inform the bank
immediately if in doubt.
* Check your transaction history regularly for any abnormal transaction and
notify us immediately, if you notice unknown transactions appearing on your
account.
Personal Banking: 1800 339 6963 or +65 6339 6963 (Overseas)
Business Banking: 1800 222 2200
* Keep your contact details updated with the Bank. Learn more.
* When accessing digibank, never leave your session unattended and log out
after use.
--------------------------------------------------------------------------------
HEALTHY DEVICE – KEEP IT UPDATED & PROTECTED
* Avoid jailbreaking or rooting your devices. Doing so makes your device more
prone to security vulnerabilities like viruses and malicious software.
* Protect your device, web browser and Operating System (OS) with the latest
anti-virus software
* For optimal app stability and security, ensure that you update your device’s
operating system (OS) to the latest version.
* Be mindful of the applications you install on your devices. Install apps from
official app stores such as Apple App Store or Google Play Store. Unofficial
app stores may modify and inset malware into legitimate, non-malicious apps.
* When installing applications, verify that the permissions granted to the
application are necessary and avoid downloading unnecessary applications as
these applications may contain malicious code or social engineering scams.
* Regularly backup critical data.
Download the ScamShield App (For Singaporean customers only)
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council, and more information can be found at
https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
AWARE - BE MINDFUL OF WHAT YOU SHARE
* Be aware of what information you share and how it can be used by a receiving
party.
* Avoid sharing personal details such as your identity card information,
address, phone number, DBS account details, or other personal information
unnecessarily.
* Consider setting your social network profile to private or use custom
audience settings. This way, only people you invite can see what you post.
* Consider using a nickname instead of your real name. This can help reduce the
chances of you being harassed online.
* When using public Wi-Fi, avoid accessing websites that require you to login.
Consider limiting your activities to only non-sensitive ones. Enable security
settings such as 2FA whenever possible adds an additional layer of security.
* Stop and consider before sharing any posts as information posted may cause
harm to yourself or people around you.
--------------------------------------------------------------------------------
RESPONSIBLE - BE A GOOD CITIZEN
* Review your privacy settings and practice good social media etiquette. Enable
security settings such as 2FA whenever possible as an additional layer of
security
* Think before sharing and post online, what you share online can be re-shared
and made public by others. You cannot take it back or delete it later.
* Treat others the way you would like to be treated. Practise kindness in both
the physical and digital world.
* Be cautious when you come across promotional offers that sound too good to be
true.
* Apply a healthy dose of scepticism if you read any news articles that are
sensational and discern if the articles come from a credible source.
--------------------------------------------------------------------------------
PROTECT YOUR INFORMATION
* Secure your device with a strong password, PIN or a relevant mechanism to
prevent unauthorised use.
TIP: A strong password is one that is difficult to guess and contains a mix
of letters, numbers or symbols. You can use this on top of your device’s
biometric security feature (if available).
* Never disclose your digibank User ID, PIN & One-Time Password (OTP) to
anyone. DBS will never request for your PIN, password or OTP.
* Avoid providing your account details (such as passwords and PIN) to
third-party financial aggregator applications as these applications may not
be secure.
* Avoid registering other people’s biometrics such as facial or fingerprint
registration on your devices if you use biometrics to access DBS
applications.
* Use a different PIN or password for web-based services such as email, online
shopping or subscription services.
LATEST CAMPAIGNS
Stay updated on the latest security news that might affect the way you bank
online.
PAST VIDEOS
#BSHARP – PROTECT YOUR INFORMATION
#BSHARP – BE WEB WISE
#BSHARP – STAY ALERT
--------------------------------------------------------------------------------
ELECTRONIC DIRECT MAILS
3 Most Common Types of Scam in Singapore
Impersonation scams attack! What should you do?
RECENT SCAMS & FRAUDS
Stay updated on the latest security news that might affect the way you bank
online.
ONLINE MARKETPLACE PHISHING ALERT
Date: 14 June 2022
Description: Scammers are actively targeting DBS customers through Carousell, an
online marketplace. If these scammers target you, they pretend to be interested
in your items and claim to pay using PayNow. These scammers will send
screenshots claiming they've paid for your items and ask for your email address.
If you provide your email address to the scammer, you'll receive an email with a
QR code which claims to lead to DBS' website.
The scammer will tell you to scan the QR code and log in to confirm their
payment. This QR code leads to a phishing website which asks for sensitive
information such as your DBS login details and one-time passwords.
Providing sensitive information such as username-PIN combinations, one-time
passwords or PINS to these scammers may result in unauthorised fund transfers by
scammers from your bank account. If you have provided your credit card
information and CVV, scammers may conduct unauthorised card transactions.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
SMS PHISHING ALERT
Date: 13 June 2022
Description: Scammers are actively targeting POSB customers through phishing SMS
claiming to advertise POSB Fixed Deposits. These phishing SMS may come in using
spoofed shortcodes such as POSB-Bank or other generic shortcodes. These phishing
SMS advertise POSB Fixed Deposits promotions with a high interest rates and ask
you to contact a mobile number for more details.
Providing sensitive information such as username-PIN combinations, one-time
passwords or PINS to these scammers may result in unauthorised fund transfers by
scammers from your bank account. If you have provided your credit card
information and CVV, scammers may conduct unauthorised card transactions.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS's official website or use DBS's
official mobile applications to conduct any DBS bank-related requests or call
our official hotline. Go directly to https://www.dbs.com to ensure that you are
on our website or use the hotline numbers listed below.
* DBS will never ask you for your credit card details, CVV, SMS or email OTPs,
or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
--------------------------------------------------------------------------------
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield's in-app reporting function.
--------------------------------------------------------------------------------
PHISHING ALERT
Date: 11 June 2022
Description: Scammers are actively targeting members of the public through
phishing emails. These phishing emails claim DBS has new Privacy and Policy
updates and that your credit card has been locked for security reasons. Links in
these email lead to fake DBS websites which ask for sensitive information.
Providing sensitive information such as username-PIN combinations, one-time
passwords or PINS to these websites may result in unauthorised fund transfers by
scammers from your bank account. If you have provided your credit card
information and CVV, scammers may conduct unauthorised card transactions.
Sample of a phishing email sent by scammers on 11 June 2022
If you click on the link in the email, you will be sent to a phishing website
mimicking DBS' official website. This phishing website instructs you to log in
and verify your identity to unlock your card.
A page mimicking DBS' Internet Banking website will be displayed if you proceed
further. This page asks for a DBS username, PIN, and other one-time passwords or
approvals
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately. You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
PHISHING ALERT
Date: 02 June 2022 (Updated 06 June 2022)
Description: Scammers are actively targeting members of the public through
phishing SMSes. These phishing SMSes may claim that your credit card is locked
or that DBS is suspending your banking services. These SMSes lead to fake DBS
websites which ask for sensitive information.
Providing sensitive information such as username-PIN combinations, one-time
passwords or PINS to these websites may result in unauthorised fund transfers by
scammers from your bank account. If you have provided your credit card
information and CVV, scammers may conduct unauthorised card transactions.
Sample of a phishing SMS sent by scammers on 05 June 2022
Sample of phishing SMS sent by scammers on 06 June 2022
When customers click on the link in the SMS, they are sent to a website with a
different URL from the SMS. This website instructs customers to log in and
verify their identity to prevent their banking services from being suspended.
A page mimicking DBS' Internet Banking website will be displayed if the
customers proceed further.This page asks for a DBS username, PIN, and other
one-time passwords or approvals.
Sample of phishing website on 06 June 2022
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately. You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
PHISHING ALERT
ONLINE MARKETPLACE PHISHING ALERT
Date: 30 May 2022
Description: Scammers are actively targeting DBS customers through Carousell, an
online marketplace. Targeted customers will be contacted by scammers pretending
to be interested in the customer's items. The scammer will request payment to be
performed through CarouPay to the customer's PayNow account.
If a customer agrees, the customer will receive a phishing email that purports
to be from Carousell and requires the customer to log into a bank website.
When a customer clicks on the link, they will be redirected to a phishing site
to enter their online banking credentials, such as User ID, Password, before
requesting the customer's One Time Pin or Digital Token approval.
Should a customer provide the information above, the phishing site displays a
page stating that the customer has been successfully verified and redirects to
the DBS Internet Banking page.
The scammer will exploit the stolen information to make unauthorised fund
transfers from the customer's bank account. If a customer has provided their
credit card information and CVV, the scammers may conduct unauthorised card
transactions.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
VOICE PHISHING ALERT
Date: 25 March 2022
Description: Scammers are actively targeting DBS customers and members of the
public by masquerading as DBS staff, executives or DBS' contact centres. The
scammers spoofed the caller ID of DBS staffs' contact numbers or official
hotline and introduced themselves as the Bank's representatives.
Some targeted DBS customers or public members were offered attractive investment
products and promotions and asked to transfer money to specific Bank accounts.
Others were warned of suspicious transactions or account activities and asked to
provide personal information, card details, banking credentials, Digital Token
or One-Time PIN approvals.
Customers and members of the public are advised to take the following
precautions to protect themselves against such scams:
* Be aware of such scam calls. Report such calls immediately through SPF's
online crime submission portal. If you use an iOS device such as an iPhone,
install ScamShield.
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council.
* Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
* Filter scam SMSes – When you receive an SMS from an unknown contact,
ScamShield will determine if the SMS is a scam using an on-device algorithm
and filter the messages to a junk SMS folder. Scam SMSes will be sent to NCPC
and SPF for collation to keep the app updated and help protect others from
such scam calls and messages.
* Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield's in-app reporting function.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS's official website or use DBS's
official mobile applications to conduct any DBS bank-related requests or call
our official hotline. Go directly to https://www.dbs.com to ensure that you are
on our website or use the hotline numbers listed below.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites or callers.
* DBS will never ask you for your credit card details, CVV, SMS or email OTPs,
or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
--------------------------------------------------------------------------------
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SMS PHISHING ALERT
Date: 23 March 2022
Description: Scammers are actively targeting POSB customers through fraudulent
SMS claiming to advertise POSB Fixed Deposits.
Targeted customers will receive an SMS from a generic account. These SMS claim
to be advertising a POSB Fixed Deposits promotion with a high interest rate and
ask the customer to contact a mobile number for more details.
Should a customer contact this number, the scammer may attempt to trick the
customer into providing their sensitive information, banking details, credit
card information and CVV, or conduct unwanted fund transfers.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS's official website or use DBS's
official mobile applications to conduct any DBS bank-related requests or call
our official hotline. Go directly to https://www.dbs.com to ensure that you are
on our website or use the hotline numbers listed below.
* DBS will never ask you for your credit card details, CVV, SMS or email OTPs,
or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
--------------------------------------------------------------------------------
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield's in-app reporting function.
--------------------------------------------------------------------------------
SMS PHISHING ALERT
Date: 11 March 2022
Description: Scammers are targeting DBS customers through fraudulent SMS banking
alerts. Targeted members of the public will receive SMSes stating that their
banking account is frozen and to log into a website to verify their details.
If users click on the link, the phishing page requests their username, password
and one-time pin. Should the user complete this request, the page redirects them
to DBS' Internet Banking page or Wikipedia's DBS article.
The scammer will exploit the stolen information to make unauthorised fund
transfers from the customer's bank account. If a customer has provided their
credit card information and CVV, the scammers may conduct unauthorised card
transactions.
If you have provided your Username-PIN Code combination to such sites, we
strongly recommend changing your PIN Code immediately. You may do so by
following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
EMAIL PHISHING ALERT
Date: 08 March 2022
Description: Scammers are actively targeting DBS customers through phishing
emails. Targeted customers will receive emails from non-DBS email accounts.
These emails claim to be a DBS Rewards customer survey and that 500 customers
who fill out the survey will receive a cash reward or air miles.
If a customer clicks on the link, the customer will be redirected to a phishing
site and asked to fill out a survey before providing their personal information
and credit or debit card details, such as date of birth, mobile number, card
number, expiration date, and CVV. Should a customer provide this information,
the phishing site displays a page requesting the customer's SMS OTP.
The scammer will exploit the stolen information to conduct unauthorised card
transactions.
If you have provided your credit or debit card details and CVV combination to
this phishing website, we strongly recommend contacting us immediately using our
official hotline numbers.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
ONLINE MARKETPLACE PHISHING ALERT
Date: 08 March 2022
Description: Scammers are actively targeting DBS customers through Carousell, an
online marketplace. Targeted customers will be contacted by scammers pretending
to be interested in the customer's items. The scammer will then ask to send
payment through CarouPay to the customer's PayNow account.
If a customer agrees, the customer receives a phishing email that purports to be
from Carousell and require the customer to log into a bank website.
If a customer clicks on the link, they will be redirected to a phishing site to
enter their online banking credentials, i.e. User ID, Password, before
requesting the customer's One Time Pin or Digital Token approval.
Should a customer provide the information above, the phishing site displays a
page stating that the customer has been successfully verified and redirects to
the DBS Internet Banking page.
The scammer will exploit the stolen information to make unauthorised fund
transfers from the customer's bank account. If a customer has provided their
credit card information and CVV, the scammers may conduct unauthorised card
transactions.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
EMAIL PHISHING ALERT
Date: 25 February 2022
Description: Scammers are actively targeting POSB customers through phishing
emails. Targeted customers will receive emails from non-POSB email accounts.
These emails claim to be a POSB Passion Rewards survey and that 500 customers
who fill out the survey will receive a cash reward or air miles.
If a customer clicks on the link, the customer will be redirected to a phishing
site and asked to fill out a survey before providing their personal information
and credit or debit card details, such as date of birth, mobile number, card
number, expiration date, and CVV. Should a customer provide this information,
the phishing site displays a page requesting the customer's SMS OTP.
The scammer will exploit the stolen information to conduct unauthorised card
transactions.
If you have provided your credit or debit card details and CVV combination to
this phishing website, we strongly recommend contacting us immediately using our
official hotline numbers.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
FAKE DBS REWARDS WEBSITE ALERT
Date: 18 February 2022
Description: Scammers are actively targeting DBS customers using fake bank
rewards websites to steal customers' DBS credentials, personal information and
credit card details. These phishing sites use various web addresses such
as [word].ursreward.com.
If a customer accesses these websites, the scammer will attempt to take control
of the customer's DBS Internet Banking and mobile Digibank accounts to conduct
unauthorized transactions on the customer's credit or debit card.
DBS reminds customers not to provide their Username-PIN Code combinations to
this site. Doing so may allow an attacker to gain access to your Digibank
account or conduct future phishing attempts against you.
If you have provided your Username-PIN Code combination to this site, we
strongly recommend changing your PIN Code immediately. You may do so by
following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
EMAIL PHISHING ALERT
Date: 18 February 2022
Description: Scammers are actively targeting DBS customers through phishing
emails. Targeted customers will receive emails from non-DBS email accounts.
These emails may claim there are fraudulent transaction alerts on a customer's
banking accounts before directing the customer to log in to a phishing website
to verify their information.
If a customer clicks on the link, they will be redirected to a phishing site to
enter their online banking credentials, i.e. User ID, Password, before
requesting their email One Time Pin and phone OTP. These phishing sites make use
of various web addresses such as [words].top/[letter].php.
Should a customer provide the information above, the phishing site displays a
page requesting the customer's email address and email password.
The scammer will exploit the stolen information to take over the customer's
PayLah!, DBS Digibank Token, or Internet Banking account and make unauthorised
fund transfers from the customer's bank account.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV, SMS or email OTPs,
or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
FAKE BANK WEBSITE ALERT
Date: 13 February 2022
Description: Scammers are actively targeting DBS customers using fake bank
websites to steal customers’ DBS credentials, personal information and credit
card details. If a customer falls victim to this scam, the scammer will attempt
to take over their internet and mobile banking accounts and conduct unauthorized
transactions on their credit card.
DBS reminds customers not to provide their Username-PIN Code combinations to
this site. Doing so may allow an attacker to gain access to your Digibank
account or conduct future phishing attempts against you.
If you have provided your Username-PIN Code combination to this website or any
other non-DBS websites or mobile applications, we strongly recommend changing
your PIN Code immediately. You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV, SMS or email OTPs,
or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SOCIAL MEDIA ADVERTISEMENT ALERT
Date: 6 February 2022
Description: Scammers are actively targeting DBS customers using an iPhone 13
Pro Max scam. Members of the public are invited to sign up for mobile plans and
purchase Apple device at promotional rates.
Fraudulent promotion is posted using a spoofed POSB account, P O S B, with
spaces between the letters to confuse members of the public. These scammers may
also make use of other variants of DBS or POSB accounts.
Users who click on the advertisement are redirected to phishing sites that ask
for the victim’s username, password, one-time pin, email address and email
password. These phishing sites make use of various web addresses such as
posb.xxxxxxx.com. The scammer will exploit the stolen banking credentials to
take over the victim’s Internet Banking account and conduct fraudulent
transactions.
Customers are advised to be mindful of such scams
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
1. Do not click on any URL links or call numbers provided in unsolicited email,
SMS, social media request.
2. Never disclose your card numbers, OTPs or passwords to unverified sources.
Bank staff and government officials will never request your card details,
OTPs or passwords through SMS, voice calls, or unofficial websites.
3. DBS will never ask you for your credit card details, CVV or SMS OTP to
verify or unlock your account.
4. Do not click on any URL links or call numbers provided in unsolicited email
messages.
5. Always verify the authenticity of the message with the official websites or
sources.
6. Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs
through SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
UNAUTHORIZED TRANSACTION SCAM – UPDATE
Date: 1 Feburary 2022
Description: Scammers are actively targeting DBS customers using account
suspension alert scams. Targeted members of the public are warned of an
unauthorized login attempt to the account and are asked to log into a phishing
website to verify their details.
The SMS is sent from fake DBS accounts such as DBS or generic account with
SenderIDs such as INFO, INFOSMS, Notice, etc. Users who click on the link are
redirected to phishing sites that ask for the victim’s username, password and
one-time pin.
The scammer may use other phishing sites with web addresses such as
dbs-xxxxxxxxxxxxxxxxx.com etc. The scammer will exploit the stolen banking
credentials to take over the victim’s Internet Banking account.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SMS PHISHING ALERT
Date: 31 January 2022
Description: Scammers are actively targeting bank customers via credit card
suspension scams. Targeted members of the public are warned that their credit
card has been blocked and are asked to call the scammers through a non-DBS
number in the SMS e.g. 3135 1669.
The SMS is sent from a generic account with SenderIDs such as “smsalert”.
Customers who click on the number in the SMS will call the scammer and will be
asked for your NRIC and credit card.
The scammer may also send such SMS from other SenderIDs or use different
numbers. Should a customer provide this information, the scammers may conduct
unauthorized on the credit card or even account takeover.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
1. DBS will never ask you for your credit card details, CVV or SMS OTP to
verify or unlock your account.
2. Do not click on any URL links or call numbers provided in unsolicited email
messages.
3. Always verify the authenticity of the message with the official websites or
sources.
4. Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs
through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
FAKE BANK WEBSITE ALERT
Date: 15 January 2022
Description: We have detected a website mimicking DBS’ Internet Banking page and
tricking users into providing their Username and PIN code.
If a customer falls victim and provides this information, a pop-up indicating
that this is a fraudulent phishing page will be displayed. This is not a
DBS-owned page.
DBS reminds customers not to provide their Username-PIN Code combinations to
this site. Doing so may allow an attacker to gain access to your Digibank
account or conduct future phishing against you.
If you have provided your Username-PIN Code combination to this site, we
strongly recommend changing your PIN Code immediately. You may do so by
following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
1. DBS will never ask you for your credit card details, CVV or SMS OTP to
verify or unlock your account.
2. Do not click on any URL links or call numbers provided in unsolicited email
messages.
3. Always verify the authenticity of the message with the official websites or
sources.
4. Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs
through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
IMPERSONATION SCAMS
IMPERSONATION ALERT
Date: 20 May 2022
Description: Scammers are impersonating DBS bank on messaging applications.
These scammers may claim to be DBS Hong Kong staff offering financial services
such as retirement-focused investments or opening offshore bank accounts.
Users who contact these scam accounts are asked to provide sensitive personal
details and may be told to transfer money to the scammer's bank accounts.
Members of the public are advised to be mindful of such scams.
Customers and members of the public are reminded to ensure they are on DBS’s
official website or use DBS’s official mobile applications to conduct any DBS
bank-related requests. Go directly to https://www.dbs.com to ensure that you are
on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
EGIRO TOP-UP SCAM ALERT
Date: 04 May 2022
Description: Scammers are targeting members of the public by impersonating
government and police officials. Such scams are conducted through voice calls to
deceive our customers into linking their bank accounts to a scammer-controlled
eWallet.
These scammers randomly contact members of the public and request their banking
credentials, such as Username-Pin combinations and authorization from the
victims' digital token. If the scammer obtains these credentials, the scammer
will link the victim's bank account to the scammer's eWallet. This allows the
scammer to make unauthorized fund transfers from the victims' bank account to
top up the scammer's eWallet.
Call us immediately at our official hotlines if you suspect you've fallen victim
to a scam. If you've given your Username-PIN Code combination, OTPs, or Digital
Token approval to any unknown parties, change your PIN Code immediately.
You may change your PIN code by following the instructions here.
Members of the public are advised to be mindful of such scams.
Customers and members of the public are reminded to ensure they are on DBS’s
official website or use DBS’s official mobile applications to conduct any DBS
bank-related requests. Go directly to https://www.dbs.com to ensure that you are
on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites or individuals.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
aunsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
FAKE WEBSITE ALERT
Date: 03 May 2022
Description: Scammers are targeting members of the public via a phishing website
masquerading as a DBS Bitcoin Exchange. The website uses "DBS Max" branding and
the website “xbrbpe.xyz” to mislead customers.
Such websites may redirect customers to a secondary website via a QR code or
link to download and install a mobile app.
Customers with Apple iPhones or iOS devices are asked to install a configuration
profile, while Customers with Android devices are asked to download and install
an APK file to their device.
These configuration profiles and apps are not DBS settings or apps. Downloading
them will put your device at risk and allow scammers to steal sensitive
information, conduct financial transactions, or send messages and calls without
your consent.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Members of the public are advised to be mindful of such scams.
Customers and members of the public are reminded to ensure they are on DBS’s
official website or use DBS’s official mobile applications to conduct any DBS
bank-related requests. Go directly to https://www.dbs.com to ensure that you are
on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
IMPERSONATION ALERT
Date: 14 April 2022
Description: Scammers are actively targeting Korean members of the public
through a fake POSB banking website and KakaoTalk profile.
This fake bank website and KakaoTalk account claim to offer Metaverse and NFT
coins and attractive promotions such as crediting a new user's bank account with
extra money and bank fee exemptions for students and civil servants.
If an individual accesses this site, it requests personal information such as
bank branch, bank account number, and Citizen's Registration Number. The scammer
will then ask for a wire transfer to the scammer's bank account.
Victims of this site may receive falsified documentation of their supposed
earnings before the scammer takes the victim's money and stops responding.
Members of the public are advised to be mindful of such scams.
Customers and members of the public are reminded to ensure they are on DBS’s
official website or use DBS’s official mobile applications to conduct any DBS
bank-related requests. Go directly to https://www.dbs.com to ensure that you are
on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
JOB SCAM ALERT
Date: 16 March 2022
Description: Scammers are targeting DBS customers through fake job applications.
These fictitious job applications spread through WhatsApp, Telegram, SMS, or
word of mouth. These fake job applications claim to be an affiliate of a
well-recognized brand such as Amazon and ask recipients to message a Telegram or
WhatsApp account.
The scammer will prompt customers to download a mobile app called "EAB" and told
that they could earn a commission or cashback by buying items or joining EAB's
membership program by conducting fund transfers to scammers.
Customers with Apple iPhones or iOS devices will install a configuration
profile, while customers with Android devices will download and install an APK
file.
Downloading them will put your device at risk and allow scammers to steal
sensitive information, conduct financial transactions, or send messages and
calls without your consent.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS's official website or use DBS's
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield's in-app reporting function.
--------------------------------------------------------------------------------
SEARCH ENGINE ADVERTISEMENT PHISHING ALERT
Date: 18 February 2022
Description: Scammers are posting fraudulent advertisements on various internet
search engines, which appear as the first few search results when users search
for DBS' contact numbers or investment opportunities. These fraudulent
advertisements provide a fake contact number for users to contact or redirect
you to fraudulent DBS websites or applications.
A screenshot of an advertisement posted by scammers on Google Search. (Image:
Singapore Police Force)
If a member of the public falls for the scam and calls the number shown in the
fraudulent advertisements, a scammer impersonating a DBS staff will pick up the
call. These scammers may offer attractive investment opportunities or other
products and services.
The scammer will ask for sensitive information before instructing the individual
to transfer funds to the scammer's bank accounts under the pretext of resolving
a bank account or credit/debit card issue or making a payment for an outstanding
loan or investment product.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
OTHER SCAMS
FAKE JOB SCAM ALERT
Date: 22 April 2022
Description:Scammers are targeting DBS customers through fake
part-time/full-time job applications. These fictitious job applications spread
through Telegram chats and claim to affiliate with well-recognized brands such
as local media companies, social media platforms or high street brands for
marketing or data entry to boost traffic or sales.
The scammer will prompt customers to register themselves on a website to
complete tasks which will provide cashback commissions.
The requested purchase often starts with a small amount, such as $100 for a
completed task with a $110 payback, which the scammer may claim is a 10% in
"commissions" or "cash back". Subsequent transfers increase in amounts required
for purchase and may go up to $10,000-$30,000 - at this time, the scammer will
stop paying the customer back and continue stringing the customer along. The
scammers may claim that their bank is delaying the payout or that there was an
error.
Members of the public are advised to be mindful of such scams.
Customers and members of the public are reminded to ensure they are on DBS’s
official website or use DBS’s official mobile applications to conduct any DBS
bank-related requests. Go directly to https://www.dbs.com to ensure that you are
on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
--------------------------------------------------------------------------------
FAKE WEBSITE ALERT
Date: 15 March 2022
Description: Scammers are targeting DBS customers via a phishing website
masquerading as a DBS-owned Bitcoin Exchange. The website uses “DBS Max”
branding and the “dbstrade.org” web address to mislead customers.
Customers who click on the link are directed to a webpage with a QR code to
download and install a mobile app. This QR code leads to a second website to
download this application.
Customers with Apple iPhones or iOS devices will install a configuration
profile, while Customers with Android devices will download and install an APK
file.
These configuration profiles and apps are not DBS settings or apps. Downloading
them will put your device at risk and allow scammers to steal sensitive
information, conduct financial transactions, or send messages and calls without
your consent.
If customers provide information to the login page, scammers may use it to make
future phishing attempts more realistic.
If you have provided your Username-PIN Code combination to any non-DBS websites
or mobile applications, we strongly recommend changing your PIN Code
immediately.
You may do so by following the instructions here.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS's official website or use DBS's
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit or debit card
details out to unknown websites.
* Emails and SMSes from DBS will not include clickable links. Always go
directly to our website to verify the authenticity of any banking-related
requests or offers.
* DBS will never ask you for your credit or debit card details, CVV, SMS or
email OTPs, or Digital Token approvals to verify or unlock your account.
* Do not call phone numbers, click on URL links, or scan QR codes in
unsolicited emails, SMS, or other Messaging Application messages.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details, OTPs, or
Digital Token Approvals through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below, message our chatbot, or visit our
Quick Links for Self-Service page (if available in your country) if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
Singapore Quick Links for Self-Service:
https://www.dbs.com.sg/personal/bank-with-ease/contact-us
China: 400-820-8988
Hong Kong: 2290 8888
Hong Kong Quick Links for Self-Service:
https://www.dbs.com.hk/personal/contact-us.page
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield's in-app reporting function.
--------------------------------------------------------------------------------
FAKE BANK WEBSITE ALERT
Date: 29 January 2022
Description: Scammers are actively targeting DBS customers using fake bank
websites to steal customers’ DBS credentials and OTPs. If a customer falls
victim to this scam, the scammer will gain access to their DBS internet banking
accounts to conduct unauthorized funds transfers and gain full control of the
account.
Customers are reminded not to accept any unauthorized requests or provide OTP or
Digital Token approvals unless they initiate the request themselves. If you have
provided your Username-PIN Code combination to this site, we strongly recommend
changing your PIN Code immediately. You may do so by following the instructions
here.
Customers are reminded to ensure they are on DBS’ official web pages or use DBS’
official mobile applications to conduct any DBS Internet Banking or Mobile
Banking requests. Go directly to https://www.dbs.com or www.dbs.id to ensure
that you are on our website and do not conduct any DBS-related logins on other
websites.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
1. DBS will never ask you for your credit card details, CVV or SMS OTP to
verify or unlock your account.
2. Do not click on any URL links or call numbers provided in unsolicited email
messages.
3. Always verify the authenticity of the message with the official websites or
sources.
4. Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs
through SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
CUSTOMER ADVISORY
Date: 26 January 2022
Description:
During the festive seasons, there may be an increase in QR-enabled e-gifts. DBS
would like to advise customers that scammers may utilize QR codes to phish users
and redirect them to phishing sites or redirect payments from their legitimate
recipient.
Be cautious when scanning QR codes.
* Stop and think before you scan a QR code. Only use official DBS QR Gift cards
issued at our DBS or POSB branches, POSB Pop-up ATMs and Sheng Siong outlets.
* Always use our official DBS PayLah! App to redeem or load money into our DBS
QR Gift Cards.
* Use a QR scanner that shows the URL first instead of directly going to the
landing page upon scanning. Look out for this link when scanning DBS QR Gift
Cards: https://www.dbs.com.sg/personal/mobile/paylink/qrgift/index.html
* Find alternate means of payment if you can't confirm that the QR code is
legitimate.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links, scan QR codes or call numbers provided in
unsolicited email messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
ACCOUNT SUSPENSION SCAM
Date: 19 January 2022
Description: Scammers are actively targeting DBS customers using suspicious
login alert scams. Targeted members of the public will receive a fraudulent SMS
claiming their account has been suspended and to verify their details by logging
into a phishing website.
The SMS is sent from a generic account with SenderIDs such as INFO, INFOSMS,
Notice, etc. Users who click on the link are redirected to phishing sites that
ask for the victim’s username, password and one-time pin.
These phishing sites make use of various web addresses such as dbs-login6.com,
online.webdbslistonline.com, etc. The scammer will exploit the stolen banking
credentials to take over the victim’s Internet Banking account.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’ official website or use DBS’
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council. Singaporean customers may find more information on
ScamShield at https://www.scamshield.org.sg/
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm, and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation to keep app updated and help protect others from such scam calls and
messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SCAMS & FRAUDS ALERT ARCHIVES
2021
SUSPICIOUS MOBILE BANKING ALERT SCAM
Date: 19 November 2021
Description: Scammers are actively targeting DBS customers using the suspicious
mobile banking alert scams. Targeted members of public are warned of
unauthorized registration of the mobile banking application on a new mobile
device and are asked to login to a phishing website to verify their details.
Users attempting to login to the fraudulent phishing site will be led through
the following sequence of events:
1. Victim will be directed to a phishing site to enter their online banking
credentials i.e., User ID, Password and authorise access using the One Time
Pin.
2. Victim will be redirected to a page to provide their email address and
password.
3. Victim who provided the information will be informed that they have been
successfully verified before being redirected to DBS Internet Banking page.
The scammer will exploit the stolen information to take over the victim’s
Internet Banking account or make unauthorized fund transfer from the victim’s
bank account.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Scamshield Feature - For Singaporean customers
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council, and more information can be found at
https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation. This keeps the app updated and will help protect others from such
scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SUSPICIOUS LOGIN ALERT SCAM
Date: 16 November 2021
Description: Scammers are actively targeting DBS customers using suspicious
login alert scams. Targeted members of the public are warned of an unauthorized
login attempt to the account and are asked to login to a phishing website to
verify their details.
Users attempting to login to the fraudulent phishing site will be led through
the following sequence of events:
1. Victim will be directed to a customer support live chat page, which requires
the victim to provide information such as Bank account ID, name, mobile
number and bank branch information.
2. Victim will be redirected to a page and required to provide their credit
card details.
3. Victim who provided the information will be informed that they have been
successfully verified before being redirected to the DBS Internet Banking
page.
The scammer will exploit the stolen information and credit card details to take
over the victim’s Internet Banking account or charge fraudulent card
transactions to the customers’ credit and debit card or take over their Internet
Banking account.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SUSPICIOUS LOGIN ALERT SCAM
Date: 05 November 2021
Description: Scammers are actively targeting DBS customers with the Bicentennial
Commemorative Note scam. Targeted members of the public will receive an SMS from
a sender “Notice” to inform them that they are to receive a Bicentennial
Commemorative Note worth $20 for free. These individuals will be directed to
click on the phishing URL, which uses a variant of www[.]dbs-xxx.com, and
requested to login to their DBS Internet Banking accounts.
Once logged into the fraudulent phishing site, the scammer will access the
victims’ internet banking account and conduct unauthorized transactions from the
victims’ accounts.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SUSPICIOUS LOGIN ALERT SCAM
Date: 23 October 2021
Description: Scammers are actively targeting DBS customers using suspicious
login alert scams. Targeted members of the public are warned of an unauthorized
login attempt to the account and are asked to login to a phishing website to
verify their details. Once logged into the fraudulent phishing site, the victims
will be led through the following sequence of events:
1. Victim will be directed to a page that requires the victim to provide
personal information such as name, date of birth, phone number, email
address, home address, mother’s maiden name, etc.
2. Victim will be redirected to a page and required to provide their credit
card details.
3. Victim who provided the information will be informed that they have been
successfully verified before being redirected to the DBS Internet Banking
page.
The scammer will exploit the stolen Internet Banking credentials, personal
information and credit card details to take over the victim’s Internet Banking
account or charge fraudulent card transactions to the customers’ credit and
debit card.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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DBS PROMOTION SCAM AND PHISHING ALERT
Date: 24 September 2021
Description: Scammers are actively targeting the public with fictitious DBS 50th
Anniversary Giveaway promotions. Participants are enticed to share the scams
with their contacts via WhatsApp to claim the prize money of SG$4000 or the
equivalent in local currency. Victims who attempted to claim the prize money
after sharing the scam with their contacts are redirected to another fraudulent
site and will be led through the following sequence of events:
1. The page will request the user to fill in sensitive information such as
their home address and credit card details.
2. A prompt for the user to forward the link through a messaging application
such as WhatsApp.
3. A secondary scam prize opportunity asking for your credit card information
or offering items at prices well below market rate.
Victims of this scam may receive fraudulent charges on their cards and put
themselves and their contacts at risk of being targeted by future scams.
Customers are advised to be mindful of such scams..
Always ensure you are on DBS’s official website or use DBS’s official mobile
applications. Go directly to https://www.dbs.com to ensure that you are on our
website to verify if there are any official giveaways or promotions.
Remember: Do not give your credit card details out to unknown websites.
* Do not click on any URL links in unsolicited email messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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GOVERNMENT OFFICIAL IMPERSONATION
Date: 16 September 2021
Who might be at risk?
DBS and POSB customers
Description: Scammers are actively impersonating government officials such as
the Ministry of Health, Chinese authorities, or other government officials to
defraud our customers. They may use baits such as:
* Contact Tracing,
* Covid-19 Test Updates,
* Money laundering and tax evasion offences,
* An individual’s phone number being used to spread falsehoods or scams
relating to Covid-19 in China.
These scammers may contact individuals through messaging programs such as
WhatsApp or voice calls.
If an individual falls victim to these claims, the scammer may ask for the
following information or request the victim conduct the following actions:
* Internet Banking credentials,
* OTP or Digital Token approval,
* Performing fund transfer(s) to another account.
Similar scams in the past have impersonated the Singaporean Ministry of Health,
Singapore Police Force, or DBS Staff.
Customers are advised to be mindful of such calls.
1. Government officials will never ask for your financial details or fund
transfers over the calls. Always check for the authorities' contact
information on the official websites and verify the calls via the government
agency’s hotline if you receive such calls. Do not proceed further if the
caller asks for your information, banking credentials, or conducts
suspicious or unfamiliar actions or transactions.
2. Remember: Do not give out your Internet Banking credentials, OTP, Digital
Token, or any DBS-related email or SMS verification approvals to other
individuals, non-DBS websites or mobile applications. Do not give your
credit card details out to unknown websites.
Call us immediately at the hotlines below if you receive or suspect you’re a
victim of fraud.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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FAKE BANK WEBSITE ALERT
Date: 15 September 2021
Description: Scammers have created fake DBS IDEAL web pages to trick users into
providing their contact details to non-DBS parties. This website asks a user to
provide a name, email, and company address.
If an individual provides this information, they may be subject to an
impersonation scam by fraudsters purporting to be DBS staff through email,
voice, or messaging applications.
Customers are advised to be mindful of such calls.
Do not give out your IDEAL or DBS-related logins, OTPs, or Digital Token
Approvals, to other individuals, non-DBS websites, or mobile applications.
Neither DBS Staff nor government officials will ask for your logins or OTPs
through calls, SMS, emails, or unofficial websites.
Customers are reminded to ensure they are on DBS’s official web pages or use
DBS’s official mobile applications to conduct any DBS Bank or IDEAL requests. Go
directly to https://www.dbs.com to ensure that you are on our website and do not
conduct any DBS-related logins on other websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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PHISHING ALERT
Date: 06 August 2021
Description: Scammers are making use of fake DBS transaction alerts via phishing
emails and phishing sites to steal DBS card details and charge fraudulent
transactions on the victims’ credit and debit cards.
If a customer falls victim to this scam, the scammer will exploit the stolen
card information and charge fraudulent card-not-present transactions to the
customer’s credit, debit, or ATM card. Customers who respond to the scam will be
directed to the following sequence of events:
1. An email claiming the customer’s credit card is on hold and needs to be
unlocked through a non-DBS website.
2. A website asking for the user to provide their credit card information, PIN,
and CVV.
3. A secondary screen asking for the customer’s SMS OTP.
4. Should a customer complete these requests, they will be redirected to DBS’s
legitimate main page.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official website or use DBS’s
official mobile applications to conduct any DBS bank-related requests. Go
directly to https://www.dbs.com to ensure that you are on our website.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals,
non-DBS websites, or mobile applications. Do not give your credit card details
out to unknown websites.
* DBS will never ask you for your credit card details, CVV or SMS OTP to verify
or unlock your account.
* Do not click on any URL links or call numbers provided in unsolicited email
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your card numbers or OTPs to unverified sources. Bank staff
and government officials will never request your card details or OTPs through
SMS, voice calls, or unofficial websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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PHISHING ALERT
Date: 14 July 2021
Description: Scammers are using fake DBS Internet Banking phishing sites to
steal customers’ DBS credentials and OTPs in order to gain access to their
PayLah! accounts.
If a customer falls victim to this scam, the scammer will gain full control of
the customer’s DBS PayLah! account to conduct unwanted funds transfers or lock
the customer out of their account by setting the scammer’s phone as the approved
device.
Customers are reminded not to accept any unauthorized requests or provide OTP or
Digital Token approvals unless they initiate the request themselves.
Should a customer fall victim to this scam, they will see the following sequence
of events:
1. The fraudulent website will display a prompt stating “Please note that your
holding funds will be credited into the account you are about to sign in.
Click okay to continue.”,
2. The customer will be redirected to a page requesting for the customer’s
mobile number followed by asking for the customer to login to their DBS
account,
3. The customer will receive an OTP at their registered email address and will
be asked to input this OTP to the fraudulent site,
4. If a customer completes this step, the fraudulent website will ask for the
OTP sent to the customer’s mobile phone and the customer’s PayLah! password.
5. A final prompt will be seen stating “A problem persist, please try login in
again.”
Once this sequence is completed, the scammer will have the necessary information
to set their device as the approved PayLah! device, giving them full access to
the customer’s PayLah! funds and preventing the customer from accessing their
PayLah! account.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official web pages or use
DBS’s official mobile applications to conduct any DBS Bank or PayLah! requests.
Go directly to https://www.dbs.com to ensure that you are on our website and do
not conduct any DBS-related logins on other websites.
Remember: Do not give out your Internet Banking or PayLah! credentials, OTP,
Digital Token, or any DBS-related email or SMS verification approvals to other
individuals, non-DBS websites, or mobile applications.
* DBS will never ask you for your PayLah! password or OTP outside of your
PayLah! app. Avoid inputting your passwords or OTPs in non-DBS URLs or
applications.
* Do not click on any URL links or call numbers provided in unsolicited text
messages.
* Always verify the authenticity of the message with the official websites or
sources.
* Never disclose your Internet Banking or other sensitive details or OTPs to
unverified sources. Bank staff and government officials will never request
for your login details or OTPs through SMS, voice calls, or unofficial
websites.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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PHISHING ALERT
Date: 05 July 2021
Description: Scammers are setting up DBS Internet Banking phishing sites to
steal usernames, passwords and one-time pins from our customers. If customers
fall victim and log into the phishing sites, the scammer will gain access to
their DBS Internet Banking account, conduct unwanted funds transfers, or lock
the customer out of their account by provisioning the customer’s DBS or PayLah!
account on the scammer’s phone.
Customers are also advised not to accept any unauthorised requests or provide
OTP approvals coming to their PayLah! or Internet banking unless they initiated
the request themselves.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official web pages or use
DBS’s official mobile applications to conduct any DBS Bank or PayLah! requests.
Go directly to https://www.dbs.com to ensure that you are on our website and do
not conduct any DBS-related logins on other websites.
DBS will never ask you for your PayLah! password or OTP outside of your PayLah!
app. Avoid inputting your passwords or OTPs to non-DBS URLs or applications.
Remember: Do not give out your Internet Banking or PayLah! credentials, OTP,
Digital Token, or any DBS-related email or SMS verification approvals to other
individuals, non-DBS websites or mobile applications.
Avoid clicking on any URLs in unsolicited emails or smses, and always check with
the source to ensure the message is legitimate.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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SCAM ALERT
Date: 10 June 2021
Description: Scammers are using fake job applications to trick customers into
making fund transfers. These fictitious job applications may be posted on
various social media and job websites or disseminated through messaging
platforms, SMS, or email.
These messages often promise high daily salaries, easy working conditions, or
high commission rates to entice individuals into contacting the scammer. Such
SMS messages may spoof a company's SMS shortcode (display name) and may be
included in existing SMS threads with legitimate notifications.
If a customer responds to the scam, they may experience the following sequence
of events:
1. The customer will be directed to a fake shopping platform to buy an item by
transferring payment to the scammer’s bank account.
2. To build trust, the scammer will immediately make payments for the items in
full with a 10% commission to the victim for the first few transactions.
3. After the initial transactions, the victim will be asked to purchase and
transfer payments for more items; however, no additional payment or
commission will be made to the victim.
Customers are advised to be mindful of such scams.
Be cautious of and avoid job offers that promise a high return for minimal
effort or ask for payment before you start work.
Remember: Do not give out your Internet Banking or PayLah! credentials, OTP,
Digital Token, or any DBS-related email or SMS verification approvals to other
individuals, non-DBS websites, or mobile applications.
Visit ScamAlert.sg for more information on Job
Scams: https://www.scamalert.sg/scam-details/job-scam
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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PHISHING ALERT
Date: 31 May 2021
Description: Scammers are impersonating DBS Bank to conduct DBS Paylah!-focused
phishing. This scheme attempts to steal DBS credentials and trick customers into
sending funds or giving access to their PayLah! accounts.
If a customer falls victim to this scam, the scammer may gain access to their
DBS Bank and PayLah! accounts, conduct unwanted funds transfers, and lock the
customer out of their account by provisioning the customer’s DBS or PayLah!
account on the scammer’s phone.
Customers are also advised not to accept any unauthorised requests or provide
OTP approvals coming to their PayLah! or Internet banking unless they initiated
the request themselves.
Should a customer fall victim to this scam, they will see the below sequence of
events.
1. A screen asking for the customer’s mobile number authentication will pop up
2. A prompt stating “Please note that you holding funds will be credited into
the account you are about to sign in. Click okay to continue.”,
3. The customer will be asked to log into their DBS account,
4. They will be asked to provide their SMS OTP or DigiToken approval,
5. The customer will finally be asked for their PayLah! password.
Customers are advised to be mindful of such scams.
Customers are reminded to ensure they are on DBS’s official web pages or use
DBS’s official mobile applications to conduct any DBS Bank or PayLah! requests.
Go directly to https://www.dbs.com to ensure that you are on our website and do
not conduct any DBS-related logins on other websites.
DBS will never ask you for your PayLah! password or OTP outside of your PayLah!
app. Avoid inputting your passwords or OTPs to non-DBS URLs or applications.
Remember: Do not give out your Internet Banking or PayLah! credentials, OTP,
Digital Token, or any DBS-related email or SMS verification approvals to other
individuals, non-DBS websites, or mobile applications.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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PHISHING MALWARE ALERT
Date: 20 May 2021
Description: Scammers are impersonating DBS Bank in order to phish unsuspecting
users into both opening a malicious file and provide sensitive information, and
may result in financial loss, their devices being infected, and even theft of
their sensitive information. Emails sent by the scammer may masquerade as a
PayLah! Alert or an invoice payment from DBS Bank and may contain a malicious
attachment or link to a malicious file.
If you open the malicious file or click on the links, it may trigger a malware
infection of your computer or mobile phone. The malware may steal your passwords
and personal information or encrypt your files for a ransom (i.e. ransomware).
Alternatively, the malware may also ask you to log in or provide other
confidential information under the guise of opening the file.
DBS will never send webpage files (.html) or executable files (.exe) to you.
Never click on any unsolicited links or attachments.
Customers are advised to be mindful of such scams.
If you receive a similar message or are contacted through social media by
individuals claiming to be associated with DBS, stop, check, and exercise
caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
Always ensure that you are on DBS’s official web pages by typing DBS’s website
directly into the address bar on the browser or use our official mobile
applications.
If available, use an antivirus to keep your devices secure. Learn more about
keeping yourself secure by clicking on the Security Tips link on the right.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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ADVANCE FEE FRAUD ALERT
Date: 27 April 2021
Description: Scammers are impersonating DBS Bank in order to conduct advance fee
fraud scams. An advance fee fraud scam uses an attractive reward as bait and
requires an individual to pay a fee upfront in order to obtain the item.
Commonly used rewards are services, stocks, contracts, or large amounts of
money.
If a user accesses this fake website, they may be asked to log in, provide other
sensitive information under the guise of opening a DBS account, or to provide
payment to the scammer. Users who fall victim to this scam may be subject to
identity theft, future phishing attempts, and monetary loss.
Customers are advised to be mindful of such scams.
Remember:Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
Always ensure that you are on DBS’s official web pages by typing DBS’s website
directly into the address bar on the browser or use our official mobile
applications.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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SOCIAL MEDIA PHISHING ALERT
Date: 14 April 2021
Description: Scammers are actively conducting social engineering scams in
Singapore to gain access to customers’s bank accounts and conduct fraudulent
bank transfers.
Customers are advised not to accept any unauthorised requests or provide OTP
approvals coming to their PayLah! or Internet banking unless they initiated the
request themselves. Customers are reminded to always read the message explaining
what the OTP is for before taking action or approving it.
These scams are conducted through the official delivery applications as well as
through online sellers.
The scammer requests for the customer’s mobile number under the guise of
initiating a PayLah! transfer.
Once the victim has provided their mobile number, they will receive another SMS
from the scammer requesting for them to log into their PayLah! account and enter
a One Time Password (OTP) to link their PayLah! account with the scammer’s
Google Pay account.
After completing the steps instructed by the scammers, PayLah! account will be
compromised and allow the scammer to make multiple unauthorized transactions.
Customers are advised to be mindful of such scams.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
DBS PayLah! users do not need to link their DBS PayLah! account to their Google
Pay account to receive money. You will need to link accounts only when sending
money from Google Pay.
Monitor services connected to PayLah! By going to “Manage Link Service” and
disable any services you no longer use with PayLah!
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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SOCIAL MEDIA PHISHING ALERT
Date: 01 February 2021
Description: Scammers are actively targeting DBS customers by sending fraudulent
messages from compromised WhatsApp or other messaging applications accounts.
These scammers exploited the compromised accounts to target the hacked user’s
contacts and exploit the trust between the victims.
These messages may purport to be a part of an online shopping campaign such as
Qoo10 and prompt the user to click on a link to a fake DBS login portal. Should
a customer fall victim and click on the link, the phishing site will ask for the
victim’s Internet Banking credentials, OTP or Digital Token approval to perform
unauthorized fund transfers to another account.
A sample of the message is below:
“Qoo10 has a special campaign for the 10th year anniversary. I need only 5
votes. I will send you a message and you will receive a code via texst message
can you send me that code?
Link: <Fake DBS website>.”
Customers are advised to be mindful of such requests on social media and go
directly to our website or DBS-owned social media pages.
If you receive a similar message or are contacted through social media by
individuals claiming to be associated with DBS, stop, check, and exercise
caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
Always go directly to our website to log into your iBanking account.
Singapore-based DBS and POSB customers using iPhone can also install and set up
ScamShield® to block scam calls, filter scam SMSes, or report scam messages.
Scamshield Feature
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council, and more information can be found at
https://www.scamshield.org.sg/.
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation. This keeps the app updated and will help protect others from such
scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
Call us immediately at the hotlines below or message our chatbot if you suspect
you’re a victim of fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
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PHISHING EMAIL ALERT
Date: 25 January 2021
Description: Scammers are exploiting DBS announcement of the replacement of the
physical token with the digital internet/ mobile banking token in an attempt to
defraud our customers.
The scammers are targeting DBS and POSB customers with phishing emails and calls
on the pretext of assisting our customers to set up their digital token to
prevent their accounts from being blocked.
Unsuspecting customers who fall victim to the scam are requested for sensitive
information such as Digital Token approval or verification codes sent to the
customer’s email or phone number. This information is used by the scammers to
set up and link a digital token to the customers’ account to conduct
unauthorized fund transfers and modifications while preventing the customer from
accessing our internet and mobile banking services.
Customers are advised to be mindful of such emails and calls and to go directly
to our website instead of clicking on links in such SMS.
If you receive a similar email or have been contacted by individuals claiming to
be DBS staff, stop, check and exercise caution before you act. Singaporean
customers are advised to pay attention to the ‘+’ on any calls they receive as
they may not be a spoofed number.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals. DBS
will never use voice or instant messaging apps like Whatsapp or Viber to contact
you.
DBS and POSB customers using iPhone can also install and setup ScamShield® to
block scam calls, filter scam SMSes or report scam messages.
FEATURE
Block scam calls – ScamShield compares an incoming call against a list
maintained by the Singapore Police Force to determine if the number has been
used for illegal purposes and blocks it.
Filter scam SMSes – When you receive an SMS from an unknown contact, ScamShield
will determine if the SMS is a scam using an on-device algorithm and filter the
messages to a junk SMS folder. Scam SMSes will be sent to NCPC and SPF for
collation. This keeps the app updated and will help protect others from such
scam calls and messages.
Report scam messages – You can also report scam messages from other chat apps
such as WhatsApp, Wechat, IMO, Viber, etc. You can forward the messages via
ScamShield’s in-app reporting function.
ScamShield is an initiative by the Singapore Police Force and the National Crime
Prevention Council, and more information can be found at
https://www.scamshield.org.sg/.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals. DBS
will never use voice or instant messaging apps like Whatsapp or Viber to contact
you.
Contact us through our chatbot or call us immediately at the hotlines below if
you suspect you’re a victim of fraud or notice any unexpected banking or card
transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
--------------------------------------------------------------------------------
2020
FRAUDULENT MOBILE APPLICATION ALERT
Date: 24 December 2020
Description: Scammers are hosting fraudulent mobile applications on non-DBS
websites, or approved application stores to defraud and scam our customers. The
websites and mobile applications are masquerading as the DBS Digital Exchange to
target existing and potential DBS and POSB customers. Customers who click on the
link will be asked to install a fraudulent DBS mobile application that claims to
allow for digital currency transactions.
Should customers fall victim and install the malicious applications, they may be
asked to transfer funds to the fraudulent applications to purchase
cryptocurrency. If provided, the scammers would siphon off the transferred funds
without delivery of the purchased cryptocurrency.
Who might be at risk?
DBS and POSB iBanking customers
How can you protect yourself from this?
1. Be alert and always verify the details in messages from DBS and POSB. Always
check that the message reflects your intended actions and do not proceed or
authorize suspicious transactions.
2. Always type in the URL of DBS website directly into the address bar of your
browser. If you are on mobile, consider using our official DBS or POSB
Digibank applications.
3. Only download and install mobile applications from legitimate sources.
Always download and install mobile apps from authoritative sources such as
Google Play Store or Apple App Store to ensure that the application is
legitimate.
4. Never reply to unsolicited SMSs or emails. Responses to such SMSs or emails
could be used by fraudsters to socially engineer information or trick users
into performing unwanted actions. Be cautious of “unsubscribe” links as
these may also be used to socially engineer information as well.
5. DBS will never request for your PIN, password or OTP through phone call,
email or SMS. Call us immediately at 1800 111 1111 (Personal Banking) or
1800 222 2200 (Business Banking), if you notice unknown transactions
appearing on your account. Customers are also encouraged to use the latest
versions of internet browsers available, which may provide advanced security
features such as anti-phishing and forged website identification. If such
features are available, customers are advised to turn them on.
--------------------------------------------------------------------------------
CUSTOMER ADVISORY VOICE PHISHING
Date: 10 December 2020
Who might be at risk?
DBS and POSB customers
Description: Scammers are hosting fraudulent applications on Apple Test Flight
program to defraud and scam our customers.
The Apple Test Flight program is a program offered by Apple for developers to
host their applications under development for user testing. We have found
scammers abusing this legitimate program by hosting fraudulent DBS applications
on the platform to steal customers’ confidential information such as username,
password and one-time pin.
These applications utilize our logo and branding to add a veneer of legitimacy
to convince unsuspecting victims to install the fraudulent applications.
Should an individual fall victim and install such applications, these
applications may attempt to siphon sensitive customer data, conduct fraudulent
funds transfers, or request the victim conduct the following actions:
* Provide Internet Banking credentials including SMS and email one-time pin,
* Add payee or transfer fund to another account,
* Approve the provision of DBS’ Digital Token on a device not owned by the
victim.
Customers are advised to be mindful of any applications they install.
1. DBS will not request for users to be a part of an Apple Test Flight program.
Only use our official applications that may be downloaded via Apple Store,
Google Play Store, or other DBS-official applications.
2. Remember: Do not give out your Internet Banking credentials, OTP, or Digital
Token approval to unknown individuals, applications, or websites.
3. Call us immediately at the hotlines below if you receive such a call or
suspect you’re a victim of fraud. If available, you may choose to use our
chatbot to report this fraud as well.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SOCIAL MEDIA PHISHING ALERT
Date: 20 October 2020 (first posted on 12 October 2020)
Who might be at risk?
DBS and POSB customers
Description: Scammers are actively targeting DBS customers through
advertisements on social media platforms. These advertisements masquerade as a
DBS giveaway to entice unsuspecting customers to click on the malicious links to
phishing sites.
Should a customer fall victim and click on the link, the page may ask for the
customer to provide their:
* Internet Banking credentials,
* OTP or Digital Token approval,
* Performing fund transfer(s) to another account.
Customers are advised to be mindful of such advertisements on social media and
go directly to our website or DBS-owned social media pages.
If you notice a similar advertisement or are contacted through social media by
individuals claiming to be associated with DBS, stop, check, and exercise
caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
Stay updated on the latest security news that might affect the way you bank
online.
PHISHING ALERT
Date: 04 November 2020
Who might be at risk?
DBS and POSB customers
Description: Scammers are actively targeting DBS customers through phishing SMS
and websites. These SMSes masquerade as an ATM Card alert and provide a link.
Customers visiting these sites are directed to a login page mimicking DBS’s
Internet Banking website. These websites ask for their Internet Banking
username-password combination as well as a customer’s phone number.
If a customer falls victim to this scam, the scammer will call the customer and
may ask for sensitive information such as Digital Token approval or verification
codes sent to the customer’s email or phone number. The provided information may
be used to conduct unwanted fund transfers or install the customer’s Digital
Token on the scammer's phone.
The affected customer’s Digital Token will be disabled on their phone, allowing
for the scammer to conduct unwanted fund transfers and modifications while
preventing the customer from accessing banking features.
Customers are advised to be mindful of such SMS and to go directly to our
website instead of clicking links in such SMS.
If you receive a similar email or have been contacted by individuals claiming to
be DBS staff, stop, check and exercise caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals. DBS
will never use voice or instant messaging apps like Whatsapp or Viber to contact
you.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SOCIAL MEDIA PHISHING ALERT
Date: 20 October 2020 (first posted on 12 October 2020)
Who might be at risk?
DBS and POSB customers
Description: Scammers are actively targeting DBS customers through
advertisements on social media platforms. These advertisements masquerade as a
DBS giveaway to entice unsuspecting customers to click on the malicious links to
phishing sites.
Should a customer fall victim and click on the link, the page may ask for the
customer to provide their:
* Internet Banking credentials,
* OTP or Digital Token approval,
* Performing fund transfer(s) to another account.
Customers are advised to be mindful of such advertisements on social media and
go directly to our website or dbs-owned social media pages.
If you notice a similar advertisement or are contacted through social media by
individuals claiming to be associated with DBS, stop, check, and exercise
caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
PHISHING ALERT
Date: 24 September 2020
Who might be at risk?
DBS and POSB customers
Description: We have detected phishing websites attempting to take control of
DBS and POSB customers’ DBS Digital Token and allowing a scammer to install the
Digital Token on their phone in order to conduct fraudulent transactions.
Customers visiting these sites are directed to a login page mimicking DBS’s
Internet Banking website. These websites ask for their Internet Banking
username-password combination as well as verification codes sent to their email
and mobile phone via SMS.
If a customer falls victim to this scam, their DBS Digital Token will be
installed on the scammer's phone, giving the scammer full access to the
customer’s bank account in order to conduct unwanted transactions. The affected
customer’s Digital Token will be disabled on their phone, preventing the
customer from conducting fund transfers or modifications to their account.
If you receive a similar email or have been contacted by individuals claiming to
be DBS staff, stop, check and exercise caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, Digital Token,
or any DBS-related email or SMS verification approvals to other individuals.
If you are having issues using your DBS Digital Token or suspect you have
provided your DBS credentials, OTPs, Digital Token approvals, or any DBS-related
email or SMS verification codes to unauthorized parties, call our official
hotline numbers immediately for assistance.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
EMAIL AND VOICE PHISHING ADVISORY
Date: 21 September 2020
Who might be at risk?
DBS and POSB customers
Description: Scammers are targeting customers through fraudulent account
advisory emails asking customers to call a non-DBS number.
If a customer calls this number, the scammer impersonates a DBS staff and may
ask for any of the following:
• Internet Banking credentials,
• OTP or Digital Token approval,
• Performing fund transfer(s) to another account.
Should a customer provide this information, the scammers may conduct
unauthorized card or account transactions.
Customers are advised to be mindful of such emails and go directly to our
website to access our official hotline numbers.
If you receive a similar email or have been contacted by individuals claiming to
be DBS staff, stop, check and exercise caution before you act.
Remember: Do not give out your Internet Banking credentials, OTP, or Digital
Token approval to other individuals. If you suspect you have provided your DBS
credentials, OTPs, or Digital Token approval to unauthorized parties, call the
official hotlines immediately in order to verify if these calls are legitimate.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
PHISHING ALERT
Date: 10 August 2020
Who might be at risk?
DBS and POSB customers
Description: We have detected phishing emails and web pages targeting DBS and
POSB customers. These phishing emails are sent from a non-DBS email, with an
attachment masquerading as a creditor remittance advice from DBS. If a customer
falls victim and clicks on the attachment, they will be redirected to a website
to download and install a malicious software or malware. Once installed, the
malware would allow the scammers to access the customers’ computers and steal
sensitive information such as login credentials to the DBS Internet Banking
website.
Customers are advised to be mindful of such emails.
* If you receive a similar email, stop, check and exercise caution before you
act.
* Never reply to unsolicited SMSs or emails. Responses to such SMSs or emails
could be used by fraudsters to socially engineer information or trick users
into performing unwanted actions. Be cautious of “unsubscribe” links, as
these may also be used to socially engineer information as well.
* Be alert and always verify the details in messages from DBS and POSB. Always
check that the message reflects your intended actions and do not proceed or
authorize suspicious transactions.
* Always type in the URL of DBS website directly into the address bar of your
browser. If you are on mobile, consider using our official DBS or POSB
Digibank applications.
* Customers are also encouraged to use the latest versions of internet browsers
available, which may provide advanced security features such as anti-phishing
and forged website identification. If such features are available, customers
are advised to turn them on.
* DBS will never request for customers to install software to access our
banking websites, or ask for your PIN, password or OTP through phone call,
email or SMS.Do not give out your Internet Banking credentials, OTP, or
Digital Token approval to other individuals.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
VOICE PHISHING ADVISORY
Date: 11 June 2020
Who might be at risk?
DBS and POSB customers
Description: Scammers are targeting customers through voice calls and claiming
there are issues with their DBS account. If a customer picks up a call, an
automated voice message plays and claims there are issues with a customer’s
account and requests for the customer to press a number to reach a live caller.
If a customer proceeds further, the scammer impersonates a DBS staff and may ask
for any of the following:
• Internet Banking credentials,
• OTP or Digital Token approval,
• Performing fund transfer(s) to another account.
Should a customer provide this information, the scammers may conduct
unauthorized card transactions.
Customers are advised to be mindful of such calls.
* Customers in Singapore are advised that all international calls have a ‘+’
prefix. DBS will never call you from a number with a ‘+’ prefix when you are
in Singapore.
* If you receive a similar call or have been contacted by individuals claiming
to be DBS staff, stop, check and exercise caution before you act.
* Remember: Do not give out your Internet Banking credentials, OTP, or Digital
Token approval to other individuals. If you suspect you have provided your
DBS credentials, OTPs, or Digital Token approval to unauthorized parties,
call the official hotlines immediately in order to verify if these calls are
legitimate.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
PHISHING ALERT
Date: 02 March 2020
Who might be at risk?
DBS and POSB customers
Description: We have detected a number of phishing emails claiming to be DBS or
POSB credit or debit card activation emails. These emails request for the
recipient to click on a link to a malicious website and are directed to provide
their card details, personal information, and a secondary OTP.
Should a customer provide this information, the scammers may conduct
unauthorized card transactions.
Customers are advised to be mindful of such calls.
* DBS will not request for customers to activate their credit or debit cards
through a non-DBS website. For more information on card activation, please
visit https://www.dbs.com.sg/personal/support/card-activate-new-card.html
* Verify the details in messages from DBS and POSB. Always check that the
message comes from DBS and reflects your intended actions. Do not proceed
further or authorize suspicious transactions. Go directly to DBS or POSB’s
website or use our mobile applications in order to access our services.
* Remember: Do not give out your credit or debit card details, OTP, or Digital
Token approval to unverified individuals. If you suspect you have provided
your DBS credit or debit card details, OTPs, or Digital Token approval to
unauthorized parties, call us immediately in order to verify if these calls
are legitimate.
Call us immediately at the hotlines below if you suspect you’re a victim of
fraud or notice any unexpected banking or card transactions.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
CUSTOMER ADVISORY VOICE PHISHING
Date: 25 February 2020
Who might be at risk?
DBS and POSB customers
Description: Scammers are targeting customers through voice calls and claiming
to assist with enrolment in DBS’s Complimentary COVID-19 Hospital Cash
Insurance. If an individual falls victim to these claims, the scammer may ask
for the following information or request the victim conduct the following
actions:
* Internet Banking credentials,
* OTP or Digital Token approval,
* Performing fund transfer(s) to another account,
* Enable DBS’s Digital Token approval on a device not owned by the victim.
Customers are advised to be mindful of such calls.
* DBS will not call customers to enrol in the COVID-19 Hospital Cash Insurance
program. Sign-ups are only available at our branches or through DBS’s
website. Do not proceed further if you suspect a caller is asking you to
reveal sensitive personal information (such as account information or
credentials) or conduct suspicious or unfamiliar actions or transactions. For
more information on the insurance program, please visit
https://www.dbs.com.sg/personal/insurance/protection/protection-plans/covid-19-hospital-cash
* Remember: Do not give out your Internet Banking credentials, OTP, or Digital
Token approval to other individuals. If you suspect you have provided your
DBS credentials, OTPs, or Digital Token approval to unauthorized parties,
call the official hotlines immediately in order to verify if these calls are
legitimate.
* Learn more about Impersonation Scams at
https://scamalert.sg/scam-details/impersonation-scam
Call us immediately at the hotlines below if you receive such a call or suspect
you’re a victim of fraud.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
CUSTOMER ADVISORY VOICE PHISHING
Date: 11 February 2020
Who might be at risk?
DBS and POSB customers
Description: The Singapore Police Force (SPF) has alerted the public regarding
scams using the Novel Coronavirus (2019-nCoV) outbreak as bait. These scammers
purport to be from the Singaporean Ministry of Health (MOH) and claim to conduct
contract tracing to detect potentially infected individuals. If an individual
falls victim to these claims, the scammer may ask for the following information
or request the victim conduct the following actions:
* Internet Banking credentials,
* OTP or Digital Token approval,
* Performing fund transfer(s) to another account.
Similar scams in the past have impersonated SPF, Singtel, or DBS Staff.
Customers are advised to be mindful of such calls.
* MOH will never ask for your financial details during contact tracing calls.
Verify these calls with the MOH hotline (6325-9220) if you receive such
calls. Do not proceed further if you suspect a caller is asking you to
conduct suspicious or unfamiliar actions or transactions.
* Remember: Do not give out your Internet Banking credentials, OTP, or Digital
Token approval to other individuals. If you suspect you have provided your
DBS credentials, OTPs, or Digital Token approval to unauthorized parties,
call the official hotlines in order to verify if these calls are legitimate.
References:
The Straits Times, last retrieved on 11 Feb 2020, 1430hrs GMT+8
Call us immediately at the hotlines below if you receive or suspect you’re a
victim of fraud.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
CUSTOMER ADVISORY VOICE PHISHING
Date: 06 February 2020
Who might be at risk?
DBS and POSB customers
Description: Scammers are actively targeting DBS customers through voice calls
across various messaging platforms. A recent wave of such calls utilize Viber’s
messaging platform and purports to be an official DBS hotline number in order to
steal sensitive or financial information. The scammer impersonates DBS staff and
claims a customer’s account is experiencing issues or being hacked and may
attempt to trick the customer into performing the following actions:
* Provide internet banking credentials and/or OTP or Digital Token approval
* Provide credit card numbers and CVV
* Perform fund transfer(s) to another account.
Customers are advised to be mindful of such calls.
* From 15 April 2020, all international calls will have “+” prefix. DBS will
never call you from a number with a ‘+’ prefix when you are in Singapore.
* DBS will never call via Viber or any other voice or instant messaging
application.
* Remember: DBS will never ask for you to provide your Internet Banking
credentials, OTP, or Digital Token approval.
* If you receive a similar call, message, or have been contacted by individuals
claiming to be DBS staff using any of the above methods, stop, check and
exercise caution before you answer a call.
Call us immediately at the hotlines below if you receive or suspect you’re a
victim of fraud.
Singapore: 1800-339-6963 or 6339-6963
China: 400-820-8988
Hong Kong: 2290 8888
India: 1-860-210-3456
Indonesia: 0804 1500 327
Taiwan: (02) 6612 9889 / 0800 808 889
--------------------------------------------------------------------------------
SAFEGUARD YOUR E-PAYMENTS
HOW DO THE GUIDELINES PROTECT ME?
We will provide you with transaction notifications and a reporting channel so
that you may be alerted of unauthorised transactions and report them when they
happen.
We will investigate claims of unauthorised transactions with the aim of
achieving a fair and reasonable resolution. The Guidelines do not apply to
transactions which you initiated because of a scam or fraud. Such transactions
will be investigated by the police.
--------------------------------------------------------------------------------
HOW CAN I REPORT AN UNAUTHORIZED TRANSACTION?
Please call our 24-hour DBS Customer Service Hotline at 1800 339 6963 or +65
6339 6963 (Overseas) immediately for assistance. Our customer service officer
will ask you to provide more details about yourself, your protected account and
the transaction in order for us to commence investigations and update you.
--------------------------------------------------------------------------------
HOW CAN I REPORT AN ERRONEOUS TRANSACTION?
Please call our 24-hour DBS Customer Service Hotline at 1800 111 1111 or +65
6327 2265 (Overseas) immediately for assistance. Our customer service officer
will ask you to provide more details about yourself, your protected account and
the transaction in order for us to commence investigations and update you.
--------------------------------------------------------------------------------
WHAT HAPPENS AFTER I REPORT AN UNAUTHORISED TRANSACTION?
After receiving the information required to facilitate the investigation, we
will complete an investigation of any relevant claim within 21 business days for
straightforward cases or 45 business days for complex cases.
Complex cases may include cases where any party to the unauthorised transaction
is residing overseas or where the Bank has insufficient information from you to
complete the investigation. We will update you of the outcome of our
investigation. If it has been assessed that you are not liable for any loss from
the unauthorised transaction, we will credit your account as soon as our
assessment is complete.
For erroneous or unauthorised transactions on credit cards, charge cards or
debit cards, the dispute resolution process established under the respective
card scheme will apply.
--------------------------------------------------------------------------------
WHAT HAPPENS AFTER I REPORT AN ERRONEOUS TRANSACTION?
We will endeavour to assist to recall the funds from the recipient and update
you of the outcome. Longer time may be taken for more complex cases.
--------------------------------------------------------------------------------
WHAT ARE MY LIABILITIES FOR LOSSES ARISING FROM UNAUTHORISED TRANSACTIONS?
You will not be liable for any loss that arises from any action or omission by
us, if you have complied with your duties as an account holder. For losses due
to any other independent third party other than you and us, subject to the
below, you will also not be liable if the outgoing transaction value is within
S$1,000.
You will, however, be liable if it is ascertained that the primary cause was
recklessness on your part, such as failing to protect your access code, login
credentials or access to your protected account. Your liability will be capped
at the transaction limit or daily payment limit, where applicable.
In all cases, we will conduct an assessment to determine the appropriate
liabilities and work towards a fair and reasonable resolution.
For transactions on credit cards, charge cards and debit cards issued in
Singapore, the apportioning of liabilities is governed by the ABS Code of
Consumer Banking Practice.
--------------------------------------------------------------------------------
WHAT IS A PROTECTED ACCOUNT?
Protected accounts are those that:
a. Are held by either individuals or sole proprietors, including those held
jointly by multiple account holders; and
b. Can hold a balance of more than S$500 (or equivalent amount in another
currency) at any one time, or is a credit facility, which can be used for
electronic payment transactions.
--------------------------------------------------------------------------------
WHAT TYPE OF TRANSACTIONS ARE COVERED BY THE GUIDELINES?
The Guidelines cover all payments from protected accounts initiated through
electronic means, and where funds are received through electronic means.
The Guidelines do not apply to transactions which you initiated because of a
scam or fraud.
--------------------------------------------------------------------------------
WHAT ARE MY DUTIES AS AN ACCOUNT HOLDER OR ACCOUNT USER?
The Guidelines set out your duties as an e-payment user to adopt good security
practices. These include:
a. Keeping your contact details such as Singapore mobile number and email
address with us up to date so that we can send you transaction alerts by SMS
or email;
b. Opting to receive transaction notifications for all outgoing transactions of
any amount.
c. Enabling alerts on any device used to receive such alerts;
d. Monitoring your transaction alerts and account statements for any
unauthorised or erroneous transactions;
e. Practicing good digital security habits by protecting your access codes and
not sharing with it anyone. If you need to record your access codes, keep it
securely and make sure that it is only known to you and unlikely to be found
by a third party;
f. Protecting access to your protected account. Find out more about digital
security tips on #BSHARP;
g. Report to us immediately if you notice any unauthorised or erroneous
transactions;
Make a police report and furnish a copy of the report together with
information about the unauthorised transaction us so that we can begin the
investigation process;
--------------------------------------------------------------------------------
WHAT ARE TRANSACTION NOTIFICATIONS FOR?
They safeguard you against unauthorised and erroneous transactions. They are to
alert you of such transactions so that you may report them to us for quicker
resolution.
--------------------------------------------------------------------------------
WHAT ARE THE TYPES OF TRANSACTION NOTIFICATIONS OFFERED BY DBS AND HOW CAN I
ENROL FOR THESE NOTIFICATIONS?
Please refer to our Transaction Alerts page.
The Monetary Authority of Singapore has issued the E-Payments User Protection
Guidelines (“Guidelines”) to protect users of electronic payments and encourage
wider adoption of e-payments in Singapore. The Guidelines establishes a common
baseline protection that financial institutions will provide to individuals or
sole proprietors from losses arising from isolated unauthorised or erroneous
epayment transactions from their protected accounts. Here are some common
questions about the Guidelines.
For more information on MAS’ Guidelines, you may refer to the FAQ on E-Payments
User Protection Guidelines by ABS.
SCAMALERT BY NCPC
Visit scamalert.sg, an initiative by the National Crime Prevention Council and
learn how to protect yourself from different types of scams.
CYBERSECURITY AWARENESS BY CSA
Visit go.gov.sg/bettercybersafe, an initiative by the Cyber Security Agency of
Singapore and learn about their cybersecurity awareness campaign.
NEED HELP?
* Guide to Online Security
* Guide to Card Security
* Report a Security Issue
Call us immediately at our 24-hour DBS Fraud Hotline at 1800 339 6963 or +65
6339 6963 (Overseas) to report fraudulent transactions, unauthorised access to
your banking account and loss of credit/debit cards.
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