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* * Personal * Business * Public Sector * Network Status CheckerNetwork Status CheckerFind a storeFind a store * * Shopmenu * menu item SIM Only & Plans * SIM only for phones * Data only SIM * Unlimited plans * Business mobile plans * Add-ons for your plan * menu item Mobile Phones * Pay monthly phones * iPhone * Samsung phones * 5G phones * Business Mobile Phones * menu item Business Broadband * Superfast Broadband * Complete Connectivity * Full Fibre Broadband * Gigacube 5G router * Mobile Broadband * menu item Connected Devices * Laptops * Apple Watch * Samsung Watch * 5G Tablets * Smart Watches * menu item Business Deals * Deals for existing customers * Explore business deals * Exclusive Samsung bundles * Business solutionsmenu * menu item 5G for business * 5G News & insights * UK Innovation Hubs * 5G Resources & FAQs * 5G Phones & devices * Explore 5G customer stories * menu item Communication Tools * Mobile solutions * eSIM * Mobile device financing * One Net Anywhere * One Net Business * Video Conference solutions * Contact Centre solutions * Unified communications * menu item Business Connectivity * Vodafone Pulse Connect * Voice connectivity systems * Data connectivity solutions * Business Network with SDN * Dedicated Internet Access * menu item Internet of Things (IoT) * What is IoT? * Bespoke IoT solutions * Smart Connectivity * Smart Vision surveillance * Fleet Analytics and Management * Heat Detection Camera * menu item Cloud & Security * Explore Cloud * Cloud Services * Cloud Infrastructure * Cloud-based Applications * Cyber Security solutions * Vodafone Business Security Enhanced * Managed Security Services * Distributed Edge Computing * Why work with Vodafonemenu * menu item Vodafone Business Advice * Latest tech from Innovation Hubs * V-Hub small business advice & insights * Advice for large businesses * Vodafone Global Enterprise * In-life dedicated support * Business Partner offers * menu item Our Work & Expertise * Why Vodafone * Our work near you * Our industry expertise * Public Sector * Business insights * Our awards * menu item Business Case Studies * Case studies for small businesses * Case studies for large businesses * Case studies for Public Sector organisations * menu item Indirect Partnerships * Becoming a Partner * Buying from an Indirect Partner * Business Partners Portfolio * Connectivity Solutions * Find your nearest Partner * Helpmenu * menu item Business Support * In store business adviser * Find a store * Vodafone Community * Check our network status * Coronavirus help and support * V-Hub Small Business Support * menu item Device Help * Spend Manager * Business Roaming * Lost or stolen device * Vodafone Rapid * Annual Price Changes * Change content restrictions * menu item Getting Started * Activate your SIM * Broadband set up * Manage your business applications * Install visual voicemail * menu item Contact us * Navigate to chat * Search SEARCH SEARCH VODAFONE FOR BUSINESS Search Search query Clear search query Search button Close dialog VODAFONE BUSINESS & RINGCENTRAL UNIFIED COMMUNICATIONS Strengthen your business with a market-leading platform[1] for calling incorporated into your day-to-day apps to facilitate meetings, file sharing, messages, customer contact and much more. * Business home * Unified Communications * Vodafone & RingCentral Unified Communications QUICKLINKS Key benefits Case studies Resources & FAQs Get in touch FLEX YOUR EVER-CHANGING WORKPLACE NEEDS Become more efficient with a unified business communications platform for every type of worker, where everyone works as one – from whichever device or app you choose and however you like to communicate. VODAFONE BUSINESS UC WITH RINGCENTRAL Integrating hundreds of business applications[2], the service can be used anywhere with internet connection. Enjoy more choice and simplicity than ever before in how you work, serve customers, manage digital transformation and become truly omnichannel. THE WORKING WORLD IS CHANGING of workers prefer flexible or remote working[3]. An efficient cloud strategy is critical. apps are used on average by an employee in a large business[4]. Integrated solutions are a core need. of new unified communications licenses purchased by organisations are cloud based[5]. KEY BENEFITS OF A UNIFIED COMMUNICATIONS PLATFORM COMMUNICATE IN EVERY WAY YOU REQUIRE * Bring together voice, video, messaging, email, chat and file sharing services * Experience a modern business-class phone system in the cloud, with more choice in how and where people work, allowing you to supercharge productivity, enhance collaboration and enrich customer experience * A complete meeting and conferencing solution with smart AI features for one-to-ones and groups * Host easy-to-join and flexible HD video meetings and audio conferences using any device, anywhere with an internet connection * Simple desktop and application sharing to maximise meeting productivity * Join a meeting from a smartphone or laptop without downloading an app EXPERIENCE EVERYTHING IN SYNC * Easily integrate hundreds of apps and services, including Microsoft 365 and Google Workspace * Let people communicate within the applications they favour – so they’ve always got the right tools and data to hand * Business phone numbers that work on any device mean you never miss a call, with advanced features such as call recording, overflow call queues and call whispering * Reliable, secure audio with a 99.99% service uptime[6] guarantee * Inclusive UK mobile and landline minutes STEP THINGS UP A GEAR * Select from a wide range of features to enhance your communications experience, turning on new features and capabilities as and when it suits your business * A modular approach lets you choose the mix of services your business needs * Use a single sign-on to make life easier and more secure for your users * Make your mobiles behave like they’re part of your phone system * Scales up to 10k users, with flexibility to change as your business evolves ENJOY COMPLETE PEACE OF MIND * Comprehensive low-risk deployment model that includes a dedicated project manager, a Network Readiness Assessment, and an ability to drive adoption prior to number porting * Powerful encryption to safeguard your data and communications * Predictable per seat pricing, with inclusive bundle of geographic and mobile calls from your office phones * Service quality and usage analytics keep you in the know Get in touch CASE STUDIES Professional Services Travel Non-Profit Retail High Tech Public Sector PROFESSIONAL SERVICES Mid-size business (100-499 users) THE BUSINESS A leading UK professional services business, who made a forward-thinking switch to cloud communications to gain an edge over its competitors. THE CHALLENGE * Existing telecom infrastructure was unable to keep up with the rate at which they were growing * Existing system did not enable them to let their employees work remotely * Old system had no auditing feature to track who made what changes to the system, nor did it have any real call-recording capability * The phone system offered no mobile capability, requiring all employees to be in the office, using a physical hard-line phone THE SOLUTION AND BENEFITS * By using the video solution, they have noticed a 30% increase in productivity improvements * The system consolidated many of the functions they needed into a single solution (mobile apps, analytics, video conferencing, security auditing, and call recording) * The system was extremely easy to use and did not require much user-training * Use of the video capability to carry out remote consultations and inspections of client facilities Source TRAVEL Mid-size business (100-499 users) THE BUSINESS A leading UK hospitality agency used the solution to scale its growing business while continuing to deliver outstanding customer service. THE CHALLENGE * With its old telephony system, the organisation was finding it difficult to efficiently direct the increasing number of daily phone calls – from prospective holiday makers, current customers, property owners, etc. – to the appropriate teams and locations * The old system didn’t allow them to easily balance call traffic according to each team’s capacity * There was an inconsistent experience across all locations and offices * Another problem was the system’s increasing vulnerability to outages * The legacy phone system impeded their ability to provide outstanding customer service due to its limited phone features THE SOLUTION AND BENEFITS * The solution, and its extensive call management capabilities, made it considerably easier to manage call flows and route calls to the right people. The agency can now set up call-queue groups in minutes * The company now also has access to real-time data and analytics to monitor agent performance and make informed decisions about call management * No longer susceptible to outages * Enabled them to provide their staff with the tools required to work remotely – an ambition the agency had in mind even before lockdown Source ARTS AND NON-PROFIT Mid-size business (100-499 users) THE BUSINESS A top UK theatre turned to the cloud-based service when its legacy phone system became outdated. THE CHALLENGE * The legacy phone system lacked the functionality they needed and required too much onsite infrastructure * Given how it was not integrated with the other technologies or systems used, this led to a disjointed communication flow that meant that if someone called into one part of the business and needed transferring, the experience would not be ideal * Email and telephony were separate. Agents responding to emails had to type them out in their email program which took time and led to an inconsistent voice and even inaccurate answers THE SOLUTION AND BENEFITS * The solution was selected over other vendors due to its ease of use, flexibility, and cost * It offered a truly integrated phone system which meant that the whole business could use the same phone system and benefit from the same user experience * The system could integrate with all their existing tools such as email, chat, and CRM to provide them with a single unified view of the customer * The system let them integrate email into the agents’ workflows and preload answers to common questions * Better staff flexibility and mobility Source RETAIL Enterprise (500+ users) THE BUSINESS The solution is enabling one of the UK’s top supermarket chains to make its customer service even better than it already is. THE CHALLENGE * Staff had traditionally needed multiple different electronic devices to carry out various tasks on the shop floor – scanning barcodes, taking inventory, etc. However, they consolidated all the services into a single multifunctional handheld device – which was lacking telephony * Staff had to carry around a separate phone to make calls. If they did not have a phone, or if they needed to take a call, they had to find the nearest landline phone in the shop * Needed to manage out-dated, on-site hardware THE SOLUTION AND BENEFITS * Being cloud based meant that they did not have to own or maintain phone hardware assets anymore * Better and more streamlined internal communication with built-in company directory, advanced call forwarding, and other capabilities * Better customer service as staff have the tools to address customer questions quicker Source HIGH TECH Enterprise (500+ users) THE BUSINESS How the solution helps a global tech company slash its costs, improve customer service, and connect its worldwide staff more seamlessly than ever. THE CHALLENGE * The existing technology communications stack could not keep up with rapid global expansion. It was ineffective and costly, built on a legacy phone technology with disparate communications tools * The existing communications infrastructure was localised, rather than centralised, meaning that they had different communications hardware at each of their locations * Lacked integration across various solutions THE SOLUTION AND BENEFITS * The solution was cloud-based and centrally managed * Offered one platform for entire communication stack – message, video, and phone * Helped them save money by reducing their ISDN lines and PSTN numbers * Empowered their staff to communicate and be reachable from anywhere Source PUBLIC SECTOR Enterprise (500+ users) THE BUSINESS The solution enables one of England’s largest housing associations to better serve customers during and after lockdown. THE CHALLENGE * Existing telephony infrastructure consisted of on-premises phone systems, with physical phones on every desk. This was not conducive to the remote working requirements mandated by the UK government during lockdown * Existing provider’s mobile option fell short of the organisation’s needs in several ways – from quality and service, to the fact that it didn’t integrate well with other communication solutions THE SOLUTION AND BENEFITS * Quick and seamless deployment and implementation process – from calling the company to company-wide rollout took a couple of days * Noticed a downward trend in their telecom capital costs. With the solution, staff are using laptops and mobiles, so there is less hardware to worry about buying and repairing * By enhancing their communications stack, this has enabled them to better serve their customers – especially when they needed it most Source PROFESSIONAL SERVICES PROFESSIONAL SERVICES Mid-size business (100-499 users) THE BUSINESS A leading UK professional services business, who made a forward-thinking switch to cloud communications to gain an edge over its competitors. THE CHALLENGE * Existing telecom infrastructure was unable to keep up with the rate at which they were growing * Existing system did not enable them to let their employees work remotely * Old system had no auditing feature to track who made what changes to the system, nor did it have any real call-recording capability * The phone system offered no mobile capability, requiring all employees to be in the office, using a physical hard-line phone THE SOLUTION AND BENEFITS * By using the video solution, they have noticed a 30% increase in productivity improvements * The system consolidated many of the functions they needed into a single solution (mobile apps, analytics, video conferencing, security auditing, and call recording) * The system was extremely easy to use and did not require much user-training * Use of the video capability to carry out remote consultations and inspections of client facilities Source TRAVEL TRAVEL Mid-size business (100-499 users) THE BUSINESS A leading UK hospitality agency used the solution to scale its growing business while continuing to deliver outstanding customer service. THE CHALLENGE * With its old telephony system, the organisation was finding it difficult to efficiently direct the increasing number of daily phone calls – from prospective holiday makers, current customers, property owners, etc. – to the appropriate teams and locations * The old system didn’t allow them to easily balance call traffic according to each team’s capacity * There was an inconsistent experience across all locations and offices * Another problem was the system’s increasing vulnerability to outages * The legacy phone system impeded their ability to provide outstanding customer service due to its limited phone features THE SOLUTION AND BENEFITS * The solution, and its extensive call management capabilities, made it considerably easier to manage call flows and route calls to the right people. The agency can now set up call-queue groups in minutes * The company now also has access to real-time data and analytics to monitor agent performance and make informed decisions about call management * No longer susceptible to outages * Enabled them to provide their staff with the tools required to work remotely – an ambition the agency had in mind even before lockdown Source NON-PROFIT ARTS AND NON-PROFIT Mid-size business (100-499 users) THE BUSINESS A top UK theatre turned to the cloud-based service when its legacy phone system became outdated. THE CHALLENGE * The legacy phone system lacked the functionality they needed and required too much onsite infrastructure * Given how it was not integrated with the other technologies or systems used, this led to a disjointed communication flow that meant that if someone called into one part of the business and needed transferring, the experience would not be ideal * Email and telephony were separate. Agents responding to emails had to type them out in their email program which took time and led to an inconsistent voice and even inaccurate answers THE SOLUTION AND BENEFITS * The solution was selected over other vendors due to its ease of use, flexibility, and cost * It offered a truly integrated phone system which meant that the whole business could use the same phone system and benefit from the same user experience * The system could integrate with all their existing tools such as email, chat, and CRM to provide them with a single unified view of the customer * The system let them integrate email into the agents’ workflows and preload answers to common questions * Better staff flexibility and mobility Source RETAIL RETAIL Enterprise (500+ users) THE BUSINESS The solution is enabling one of the UK’s top supermarket chains to make its customer service even better than it already is. THE CHALLENGE * Staff had traditionally needed multiple different electronic devices to carry out various tasks on the shop floor – scanning barcodes, taking inventory, etc. However, they consolidated all the services into a single multifunctional handheld device – which was lacking telephony * Staff had to carry around a separate phone to make calls. If they did not have a phone, or if they needed to take a call, they had to find the nearest landline phone in the shop * Needed to manage out-dated, on-site hardware THE SOLUTION AND BENEFITS * Being cloud based meant that they did not have to own or maintain phone hardware assets anymore * Better and more streamlined internal communication with built-in company directory, advanced call forwarding, and other capabilities * Better customer service as staff have the tools to address customer questions quicker Source HIGH TECH HIGH TECH Enterprise (500+ users) THE BUSINESS How the solution helps a global tech company slash its costs, improve customer service, and connect its worldwide staff more seamlessly than ever. THE CHALLENGE * The existing technology communications stack could not keep up with rapid global expansion. It was ineffective and costly, built on a legacy phone technology with disparate communications tools * The existing communications infrastructure was localised, rather than centralised, meaning that they had different communications hardware at each of their locations * Lacked integration across various solutions THE SOLUTION AND BENEFITS * The solution was cloud-based and centrally managed * Offered one platform for entire communication stack – message, video, and phone * Helped them save money by reducing their ISDN lines and PSTN numbers * Empowered their staff to communicate and be reachable from anywhere Source PUBLIC SECTOR PUBLIC SECTOR Enterprise (500+ users) THE BUSINESS The solution enables one of England’s largest housing associations to better serve customers during and after lockdown. THE CHALLENGE * Existing telephony infrastructure consisted of on-premises phone systems, with physical phones on every desk. This was not conducive to the remote working requirements mandated by the UK government during lockdown * Existing provider’s mobile option fell short of the organisation’s needs in several ways – from quality and service, to the fact that it didn’t integrate well with other communication solutions THE SOLUTION AND BENEFITS * Quick and seamless deployment and implementation process – from calling the company to company-wide rollout took a couple of days * Noticed a downward trend in their telecom capital costs. With the solution, staff are using laptops and mobiles, so there is less hardware to worry about buying and repairing * By enhancing their communications stack, this has enabled them to better serve their customers – especially when they needed it most Source WHY VODAFONE FOR YOUR UNIFIED COMMUNICATIONS Built to accommodate many different workstyles and user needs all on a common platform. Flexibility to select the capabilities you need now, and readily add new services and users over time. Make use of legacy investments and see out existing contracts while realising incremental benefits. RESOURCES AND FAQS Useful documents FAQs GO FURTHER Learn more about Vodafone Business & RingCentral Unified Communications. Download PDF [7.4 MB] FAQS WHAT IS VODAFONE BUSINESS UNIFIED COMMUNICATIONS? Vodafone Business Unified Communications with RingCentral (or Unified Communications) is a flexible communication and collaboration solution that helps businesses take control and become more efficient by providing: * Enterprise-grade calling capabilities * High-definition video and audio conferencing * Real-time messaging and file sharing * Comprehensive user and platform analytics Flexible on features, pricing and licences, it can be used either as a self-contained phone messaging and meetings service for a joined up experience; or as a voice-only service that can be integrated into your CRM or preferred collaboration app (e.g. Salesforce or Microsoft Teams) allowing you to use the applications that you've already invested in. WHAT DOES UNIFIED COMMUNICATIONS INCLUDE? Your subscription will include: A modern business-class phone system A business phone number that works on any device, inclusive or unlimited UK minutes, comprehensive call management capabilities, and reliable and secure audio with a 99.99% service uptime guarantee. A complete, next generation video and audio-conferencing solution Ideal for one-to-one and one-to-many conversations, you’ll be able to host HD video meetings with any web-enabled device, leverage smart AI features to maximise participant engagement, and hold audio conferences with globally available local dial-ins. A real-time collaboration platform Streamline the way your business communicates through instant messaging, file sharing, and the ability to assign and manage tasks to groups or individuals directly from within your Unified Communications platform. An ecosystem of out-of-the-box integrations Safeguard your existing investments and enhance the tools your people already use with our readily-available integrations to popular business and CRM applications like Microsoft Teams, Outlook 365, Salesforce and Google Workspace. WHAT ARE THE BENEFITS OF UNIFIED COMMUNICATIONS? Unified Communications consolidates your communication needs into a single, cloud-based solution including video, phone, messaging, and analytics. Our intuitive design makes it easy for your people to remain productive while working anywhere, any time, and on any internet-enabled device. Extensive user, device, and platform analytics, plus greater administrator control, permit you to boost efficiency and spend more time on your priorities. You can also continue using the business applications you already have by integrating our solution with your current infrastructure. CAN UNIFIED COMMUNICATIONS BE INTEGRATED WITH MICROSOFT TEAMS? Yes - your people will be able to continue using the platform they’re used to, but will benefit from greater reliability, more extensive calling capabilities, and powerful features such as enterprise Call Recording. Our Vodafone Voice Only licence (Vodafone Business UC Cloud PBX for Teams) gives you the best of both worlds, combining the native look and feel of Teams with the reliability and feature-rich calling capability of Vodafone Business UC. WHO IS UNIFIED COMMUNICATIONS FOR? Available to both new and existing Vodafone Business customers, Unified Communications is designed to meet the needs of any type of organisation with 100+ employees, in any industry. WHAT TECHNOLOGY DOES MY COMPANY NEED TO USE UNIFIED COMMUNICATIONS? To benefit from Unified Communications, all you really need is an internet-enabled device so that you can connect to our cloud-based platform. If you are seeking to deploy our solution on office desktops, we will work with you to carry out a Network Readiness Assessment and ensure that your network meets the necessary requirements for a great experience. We will also assign you a dedicated project manager and carry out a comprehensive site analysis to better understand your business requirements and ensure your launch goes smoothly. HOW SECURE IS UNIFIED COMMUNICATIONS? Unified Communications uses RingCentral’s core Message Video Phone™ technology, which is trusted by thousands of businesses users across the globe. With multiple layers of built-in enterprise-grade security – compliance with local and international data security and data processing regulations, European data centres and 99.99% service uptime guaranteed – our solution provides one of the most advanced, secure and intuitive unified communications solutions on the market. WHAT VOICE AND VIDEO QUALITY CAN I EXPECT? By utilising the well-regarded OPUS Interactive codec for audio and video, as well as the G.722 codec for audio, we ensure that your audio and video calls will be in high definition (HD), meaning that you’ll be able to see and hear every important detail, even in limited network bandwidth environments. RELATED ARTICLES Prev VODAFONE BUSINESS UC: IT HAS A RING TO IT Vodafone Business and RingCentral have joined forces to help businesses adapt to the new way of working after the world’s fastest work transformation in history. HOW TO PREPARE YOUR BUSINESS FOR THE BT SWITCH-OFF Cloud technology and digital transformation are now a necessity and any businesses relying on ISDN/PSTN lines should review their communications infrastructure. TOP TIPS TO THRIVE IN A MODERN WORKPLACE Many UK workers experienced loneliness during the mandated periods of home working. This shows the need of finding the right balance of flexibility. HOW TO CREATE A NEW ‘OFFICE’ CULTURE IN A REMOTE WORKFORCE Business leaders planning on going fully remote or hybrid should consider how to maintain a healthy workplace culture without a tangible place. HOW TO MANAGE A HYBRID TEAM’S LEARNING AND DEVELOPMENT As we transition towards a seemingly permanent state of remote or hybrid working, will where we work affect our long-term career opportunities? TECH EXPLAINED: UNIFIED COMMUNICATIONS Discover what Unified Communications (UC) can do for you. Find out what it is, why it’s essential to your digital transformation strategy and how it could open up new and exciting opportunities for your business. SIX WAYS TO IMMEDIATELY MAKE YOUR BUSINESS MORE AGILE Agility in the workplace is extremely important to modern business. Read this guide to find 6 easy ways to make your own business more Agile. Next * go to item 1 * go to item 2 * go to item 3 GET IN TOUCH We'll help you get up to speed. Book a meeting with our experts. NEW CUSTOMERS 0808 252 5355 EXISTING CUSTOMERS Request callback 1. [1] https://www.mckinsey.com/featured-insights/future-of-work 2. [2] https://www.okta.com/uk/businesses-at-work/2021 3. [3] https://www.mckinsey.com/business-functions/operations/our-insights/the-imperatives-for-automation-success 4. [4] Stay connected with 99.99% uptime - RingCentral Global UCaaS Core Platform Availability across RingCentral’s entire global customer base 99.99% in a Monthly Measurement Period. 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