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VODAFONE BUSINESS & RINGCENTRAL UNIFIED COMMUNICATIONS

Strengthen your business with a market-leading platform[1] for calling
incorporated into your day-to-day apps to facilitate meetings, file sharing,
messages, customer contact and much more.



 * Business home
 * Unified Communications
 * Vodafone & RingCentral

Unified Communications


QUICKLINKS

Key benefits Case studies Resources & FAQs Get in touch


FLEX YOUR EVER-CHANGING WORKPLACE NEEDS

Become more efficient with a unified business communications platform for every
type of worker, where everyone works as one – from whichever device or app you
choose and however you like to communicate.


VODAFONE BUSINESS UC WITH RINGCENTRAL



Integrating hundreds of business applications[2], the service can be used
anywhere with internet connection. Enjoy more choice and simplicity than ever
before in how you work, serve customers, manage digital transformation and
become truly omnichannel.


THE WORKING WORLD IS CHANGING

of workers prefer flexible or remote working[3]. An efficient cloud strategy is
critical.

apps are used on average by an employee in a large business[4]. Integrated
solutions are a core need.

of new unified communications licenses purchased by organisations are cloud
based[5].


KEY BENEFITS OF A UNIFIED COMMUNICATIONS PLATFORM


COMMUNICATE IN EVERY WAY YOU REQUIRE

 * Bring together voice, video, messaging, email, chat and file sharing services
 * Experience a modern business-class phone system in the cloud, with more
   choice in how and where people work, allowing you to supercharge
   productivity, enhance collaboration and enrich customer experience
 * A complete meeting and conferencing solution with smart AI features for
   one-to-ones and groups
 * Host easy-to-join and flexible HD video meetings and audio conferences using
   any device, anywhere with an internet connection
 * Simple desktop and application sharing to maximise meeting productivity
 * Join a meeting from a smartphone or laptop without downloading an app


EXPERIENCE EVERYTHING IN SYNC

 * Easily integrate hundreds of apps and services, including Microsoft 365 and
   Google Workspace
 * Let people communicate within the applications they favour – so they’ve
   always got the right tools and data to hand
 * Business phone numbers that work on any device mean you never miss a call,
   with advanced features such as call recording, overflow call queues and call
   whispering
 * Reliable, secure audio with a 99.99% service uptime[6] guarantee
 * Inclusive UK mobile and landline minutes


STEP THINGS UP A GEAR

 * Select from a wide range of features to enhance your communications
   experience, turning on new features and capabilities as and when it suits
   your business
 * A modular approach lets you choose the mix of services your business needs
 * Use a single sign-on to make life easier and more secure for your users
 * Make your mobiles behave like they’re part of your phone system
 * Scales up to 10k users, with flexibility to change as your business evolves


ENJOY COMPLETE PEACE OF MIND

 * Comprehensive low-risk deployment model that includes a dedicated project
   manager, a Network Readiness Assessment, and an ability to drive adoption
   prior to number porting
 * Powerful encryption to safeguard your data and communications
 * Predictable per seat pricing, with inclusive bundle of geographic and mobile
   calls from your office phones
 * Service quality and usage analytics keep you in the know

Get in touch


CASE STUDIES

Professional Services Travel Non-Profit Retail High Tech Public Sector


PROFESSIONAL SERVICES

Mid-size business
(100-499 users)

THE BUSINESS

A leading UK professional services business, who made a forward-thinking switch
to cloud communications to gain an edge over its competitors.

THE CHALLENGE

 * Existing telecom infrastructure was unable to keep up with the rate at which
   they were growing
 * Existing system did not enable them to let their employees work remotely
 * Old system had no auditing feature to track who made what changes to the
   system, nor did it have any real call-recording capability
 * The phone system offered no mobile capability, requiring all employees to be
   in the office, using a physical hard-line phone

THE SOLUTION AND BENEFITS

 * By using the video solution, they have noticed a 30% increase in productivity
   improvements
 * The system consolidated many of the functions they needed into a single
   solution (mobile apps, analytics, video conferencing, security auditing, and
   call recording)
 * The system was extremely easy to use and did not require much user-training
 * Use of the video capability to carry out remote consultations and inspections
   of client facilities

Source


TRAVEL

Mid-size business
(100-499 users)

THE BUSINESS

A leading UK hospitality agency used the solution to scale its growing business
while continuing to deliver outstanding customer service.

THE CHALLENGE

 * With its old telephony system, the organisation was finding it difficult to
   efficiently direct the increasing number of daily phone calls – from
   prospective holiday makers, current customers, property owners, etc. – to the
   appropriate teams and locations
 * The old system didn’t allow them to easily balance call traffic according to
   each team’s capacity
 * There was an inconsistent experience across all locations and offices
 * Another problem was the system’s increasing vulnerability to outages
 * The legacy phone system impeded their ability to provide outstanding customer
   service due to its limited phone features

THE SOLUTION AND BENEFITS

 * The solution, and its extensive call management capabilities, made it
   considerably easier to manage call flows and route calls to the right people.
   The agency can now set up call-queue groups in minutes
 * The company now also has access to real-time data and analytics to monitor
   agent performance and make informed decisions about call management
 * No longer susceptible to outages
 * Enabled them to provide their staff with the tools required to work remotely
   – an ambition the agency had in mind even before lockdown

Source


ARTS AND NON-PROFIT

Mid-size business
(100-499 users)

THE BUSINESS

A top UK theatre turned to the cloud-based service when its legacy phone system
became outdated.

THE CHALLENGE

 * The legacy phone system lacked the functionality they needed and required too
   much onsite infrastructure
 * Given how it was not integrated with the other technologies or systems used,
   this led to a disjointed communication flow that meant that if someone called
   into one part of the business and needed transferring, the experience would
   not be ideal
 * Email and telephony were separate. Agents responding to emails had to type
   them out in their email program which took time and led to an inconsistent
   voice and even inaccurate answers

THE SOLUTION AND BENEFITS

 * The solution was selected over other vendors due to its ease of use,
   flexibility, and cost
 * It offered a truly integrated phone system which meant that the whole
   business could use the same phone system and benefit from the same user
   experience
 * The system could integrate with all their existing tools such as email, chat,
   and CRM to provide them with a single unified view of the customer
 * The system let them integrate email into the agents’ workflows and preload
   answers to common questions
 * Better staff flexibility and mobility

Source


RETAIL

Enterprise
(500+ users)

THE BUSINESS

The solution is enabling one of the UK’s top supermarket chains to make its
customer service even better than it already is.

THE CHALLENGE

 * Staff had traditionally needed multiple different electronic devices to carry
   out various tasks on the shop floor – scanning barcodes, taking inventory,
   etc. However, they consolidated all the services into a single
   multifunctional handheld device – which was lacking telephony
 * Staff had to carry around a separate phone to make calls. If they did not
   have a phone, or if they needed to take a call, they had to find the nearest
   landline phone in the shop
 * Needed to manage out-dated, on-site hardware

THE SOLUTION AND BENEFITS

 * Being cloud based meant that they did not have to own or maintain phone
   hardware assets anymore
 * Better and more streamlined internal communication with built-in company
   directory, advanced call forwarding, and other capabilities
 * Better customer service as staff have the tools to address customer questions
   quicker

Source


HIGH TECH

Enterprise
(500+ users)

THE BUSINESS

How the solution helps a global tech company slash its costs, improve customer
service, and connect its worldwide staff more seamlessly than ever.

THE CHALLENGE

 * The existing technology communications stack could not keep up with rapid
   global expansion. It was ineffective and costly, built on a legacy phone
   technology with disparate communications tools
 * The existing communications infrastructure was localised, rather than
   centralised, meaning that they had different communications hardware at each
   of their locations
 * Lacked integration across various solutions

THE SOLUTION AND BENEFITS

 * The solution was cloud-based and centrally managed
 * Offered one platform for entire communication stack – message, video, and
   phone
 * Helped them save money by reducing their ISDN lines and PSTN numbers
 * Empowered their staff to communicate and be reachable from anywhere

Source


PUBLIC SECTOR

Enterprise (500+ users)

THE BUSINESS

The solution enables one of England’s largest housing associations to better
serve customers during and after lockdown.

THE CHALLENGE

 * Existing telephony infrastructure consisted of on-premises phone systems,
   with physical phones on every desk. This was not conducive to the remote
   working requirements mandated by the UK government during lockdown
 * Existing provider’s mobile option fell short of the organisation’s needs in
   several ways – from quality and service, to the fact that it didn’t integrate
   well with other communication solutions

THE SOLUTION AND BENEFITS

 * Quick and seamless deployment and implementation process – from calling the
   company to company-wide rollout took a couple of days
 * Noticed a downward trend in their telecom capital costs. With the solution,
   staff are using laptops and mobiles, so there is less hardware to worry about
   buying and repairing
 * By enhancing their communications stack, this has enabled them to better
   serve their customers – especially when they needed it most

Source

PROFESSIONAL SERVICES


PROFESSIONAL SERVICES

Mid-size business
(100-499 users)

THE BUSINESS

A leading UK professional services business, who made a forward-thinking switch
to cloud communications to gain an edge over its competitors.

THE CHALLENGE

 * Existing telecom infrastructure was unable to keep up with the rate at which
   they were growing
 * Existing system did not enable them to let their employees work remotely
 * Old system had no auditing feature to track who made what changes to the
   system, nor did it have any real call-recording capability
 * The phone system offered no mobile capability, requiring all employees to be
   in the office, using a physical hard-line phone

THE SOLUTION AND BENEFITS

 * By using the video solution, they have noticed a 30% increase in productivity
   improvements
 * The system consolidated many of the functions they needed into a single
   solution (mobile apps, analytics, video conferencing, security auditing, and
   call recording)
 * The system was extremely easy to use and did not require much user-training
 * Use of the video capability to carry out remote consultations and inspections
   of client facilities

Source

TRAVEL


TRAVEL

Mid-size business
(100-499 users)

THE BUSINESS

A leading UK hospitality agency used the solution to scale its growing business
while continuing to deliver outstanding customer service.

THE CHALLENGE

 * With its old telephony system, the organisation was finding it difficult to
   efficiently direct the increasing number of daily phone calls – from
   prospective holiday makers, current customers, property owners, etc. – to the
   appropriate teams and locations
 * The old system didn’t allow them to easily balance call traffic according to
   each team’s capacity
 * There was an inconsistent experience across all locations and offices
 * Another problem was the system’s increasing vulnerability to outages
 * The legacy phone system impeded their ability to provide outstanding customer
   service due to its limited phone features

THE SOLUTION AND BENEFITS

 * The solution, and its extensive call management capabilities, made it
   considerably easier to manage call flows and route calls to the right people.
   The agency can now set up call-queue groups in minutes
 * The company now also has access to real-time data and analytics to monitor
   agent performance and make informed decisions about call management
 * No longer susceptible to outages
 * Enabled them to provide their staff with the tools required to work remotely
   – an ambition the agency had in mind even before lockdown

Source

NON-PROFIT


ARTS AND NON-PROFIT

Mid-size business
(100-499 users)

THE BUSINESS

A top UK theatre turned to the cloud-based service when its legacy phone system
became outdated.

THE CHALLENGE

 * The legacy phone system lacked the functionality they needed and required too
   much onsite infrastructure
 * Given how it was not integrated with the other technologies or systems used,
   this led to a disjointed communication flow that meant that if someone called
   into one part of the business and needed transferring, the experience would
   not be ideal
 * Email and telephony were separate. Agents responding to emails had to type
   them out in their email program which took time and led to an inconsistent
   voice and even inaccurate answers

THE SOLUTION AND BENEFITS

 * The solution was selected over other vendors due to its ease of use,
   flexibility, and cost
 * It offered a truly integrated phone system which meant that the whole
   business could use the same phone system and benefit from the same user
   experience
 * The system could integrate with all their existing tools such as email, chat,
   and CRM to provide them with a single unified view of the customer
 * The system let them integrate email into the agents’ workflows and preload
   answers to common questions
 * Better staff flexibility and mobility

Source

RETAIL


RETAIL

Enterprise
(500+ users)

THE BUSINESS

The solution is enabling one of the UK’s top supermarket chains to make its
customer service even better than it already is.

THE CHALLENGE

 * Staff had traditionally needed multiple different electronic devices to carry
   out various tasks on the shop floor – scanning barcodes, taking inventory,
   etc. However, they consolidated all the services into a single
   multifunctional handheld device – which was lacking telephony
 * Staff had to carry around a separate phone to make calls. If they did not
   have a phone, or if they needed to take a call, they had to find the nearest
   landline phone in the shop
 * Needed to manage out-dated, on-site hardware

THE SOLUTION AND BENEFITS

 * Being cloud based meant that they did not have to own or maintain phone
   hardware assets anymore
 * Better and more streamlined internal communication with built-in company
   directory, advanced call forwarding, and other capabilities
 * Better customer service as staff have the tools to address customer questions
   quicker

Source

HIGH TECH


HIGH TECH

Enterprise
(500+ users)

THE BUSINESS

How the solution helps a global tech company slash its costs, improve customer
service, and connect its worldwide staff more seamlessly than ever.

THE CHALLENGE

 * The existing technology communications stack could not keep up with rapid
   global expansion. It was ineffective and costly, built on a legacy phone
   technology with disparate communications tools
 * The existing communications infrastructure was localised, rather than
   centralised, meaning that they had different communications hardware at each
   of their locations
 * Lacked integration across various solutions

THE SOLUTION AND BENEFITS

 * The solution was cloud-based and centrally managed
 * Offered one platform for entire communication stack – message, video, and
   phone
 * Helped them save money by reducing their ISDN lines and PSTN numbers
 * Empowered their staff to communicate and be reachable from anywhere

Source

PUBLIC SECTOR


PUBLIC SECTOR

Enterprise (500+ users)

THE BUSINESS

The solution enables one of England’s largest housing associations to better
serve customers during and after lockdown.

THE CHALLENGE

 * Existing telephony infrastructure consisted of on-premises phone systems,
   with physical phones on every desk. This was not conducive to the remote
   working requirements mandated by the UK government during lockdown
 * Existing provider’s mobile option fell short of the organisation’s needs in
   several ways – from quality and service, to the fact that it didn’t integrate
   well with other communication solutions

THE SOLUTION AND BENEFITS

 * Quick and seamless deployment and implementation process – from calling the
   company to company-wide rollout took a couple of days
 * Noticed a downward trend in their telecom capital costs. With the solution,
   staff are using laptops and mobiles, so there is less hardware to worry about
   buying and repairing
 * By enhancing their communications stack, this has enabled them to better
   serve their customers – especially when they needed it most

Source


WHY VODAFONE FOR YOUR UNIFIED COMMUNICATIONS

Built to accommodate many different workstyles and user needs all on a common
platform.

Flexibility to select the capabilities you need now, and readily add new
services and users over time.

Make use of legacy investments and see out existing contracts while realising
incremental benefits.


RESOURCES AND FAQS

Useful documents FAQs

GO FURTHER

Learn more about Vodafone Business & RingCentral Unified Communications.

Download PDF [7.4 MB]


FAQS

WHAT IS VODAFONE BUSINESS UNIFIED COMMUNICATIONS?

Vodafone Business Unified Communications with RingCentral (or Unified
Communications) is a flexible communication and collaboration solution that
helps businesses take control and become more efficient by providing:

 * Enterprise-grade calling capabilities
 * High-definition video and audio conferencing
 * Real-time messaging and file sharing
 * Comprehensive user and platform analytics

Flexible on features, pricing and licences, it can be used either as a
self-contained phone messaging and meetings service for a joined up experience;
or as a voice-only service that can be integrated into your CRM or preferred
collaboration app (e.g. Salesforce or Microsoft Teams) allowing you to use the
applications that you've already invested in.

WHAT DOES UNIFIED COMMUNICATIONS INCLUDE?

Your subscription will include:

A modern business-class phone system
A business phone number that works on any device, inclusive or unlimited UK
minutes, comprehensive call management capabilities, and reliable and secure
audio with a 99.99% service uptime guarantee.

A complete, next generation video and audio-conferencing solution
Ideal for one-to-one and one-to-many conversations, you’ll be able to host HD
video meetings with any web-enabled device, leverage smart AI features to
maximise participant engagement, and hold audio conferences with globally
available local dial-ins.

A real-time collaboration platform
Streamline the way your business communicates through instant messaging, file
sharing, and the ability to assign and manage tasks to groups or individuals
directly from within your Unified Communications platform.

An ecosystem of out-of-the-box integrations
Safeguard your existing investments and enhance the tools your people already
use with our readily-available integrations to popular business and CRM
applications like Microsoft Teams, Outlook 365, Salesforce and Google Workspace.

WHAT ARE THE BENEFITS OF UNIFIED COMMUNICATIONS?

Unified Communications consolidates your communication needs into a single,
cloud-based solution including video, phone, messaging, and analytics. Our
intuitive design makes it easy for your people to remain productive while
working anywhere, any time, and on any internet-enabled device.

Extensive user, device, and platform analytics, plus greater administrator
control, permit you to boost efficiency and spend more time on your priorities.
You can also continue using the business applications you already have by
integrating our solution with your current infrastructure.

CAN UNIFIED COMMUNICATIONS BE INTEGRATED WITH MICROSOFT TEAMS?

Yes - your people will be able to continue using the platform they’re used to,
but will benefit from greater reliability, more extensive calling capabilities,
and powerful features such as enterprise Call Recording. Our Vodafone Voice Only
licence (Vodafone Business UC Cloud PBX for Teams) gives you the best of both
worlds, combining the native look and feel of Teams with the reliability and
feature-rich calling capability of Vodafone Business UC.

WHO IS UNIFIED COMMUNICATIONS FOR?

Available to both new and existing Vodafone Business customers, Unified
Communications is designed to meet the needs of any type of organisation with
100+ employees, in any industry.

WHAT TECHNOLOGY DOES MY COMPANY NEED TO USE UNIFIED COMMUNICATIONS?

To benefit from Unified Communications, all you really need is an
internet-enabled device so that you can connect to our cloud-based platform.

If you are seeking to deploy our solution on office desktops, we will work with
you to carry out a Network Readiness Assessment and ensure that your network
meets the necessary requirements for a great experience.

We will also assign you a dedicated project manager and carry out a
comprehensive site analysis to better understand your business requirements and
ensure your launch goes smoothly.

HOW SECURE IS UNIFIED COMMUNICATIONS?

Unified Communications uses RingCentral’s core Message Video Phone™ technology,
which is trusted by thousands of businesses users across the globe. With
multiple layers of built-in enterprise-grade security – compliance with local
and international data security and data processing regulations, European data
centres and 99.99% service uptime guaranteed – our solution provides one of the
most advanced, secure and intuitive unified communications solutions on the
market.

WHAT VOICE AND VIDEO QUALITY CAN I EXPECT?

By utilising the well-regarded OPUS Interactive codec for audio and video, as
well as the G.722 codec for audio, we ensure that your audio and video calls
will be in high definition (HD), meaning that you’ll be able to see and hear
every important detail, even in limited network bandwidth environments.


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Next
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 1. [1] https://www.mckinsey.com/featured-insights/future-of-work

 2. [2] https://www.okta.com/uk/businesses-at-work/2021

 3. [3]
    https://www.mckinsey.com/business-functions/operations/our-insights/the-imperatives-for-automation-success

 4. [4] Stay connected with 99.99% uptime - RingCentral Global UCaaS Core
    Platform Availability across RingCentral’s entire global customer base
    99.99% in a Monthly Measurement Period.
    
    Percentage Calculation = [1 – (x * y) / (z *(a-b)) * 100]
    
    KEY:
    
    * x = number of Accounts impacted
    * Y = number of minutes impacted
    * z = total number of Accounts provisioned
    * a = number of minutes in a month
    * b= number of minutes schedule downtime


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Vodafone Limited is authorised and regulated by the Financial Conduct Authority
for consumer credit lending and insurance distribution activity. Financial
Services Register No. 712210. Registered in England and Wales. Company No.
01471587. Registered office: Vodafone House, The Connection, Newbury, Berkshire,
RG14 2FN.


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