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https://beta.emiratesislamic.ae/en/personal-banking/ways-to-bank/whatsapp-banking
Submission: On October 22 via api from AE — Scanned from DE
Submission: On October 22 via api from AE — Scanned from DE
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Skip to main contentEnable accessibility for visually impairedOpen the accessibility menu Locate Contact عربی LOG IN Online Banking Business Online Have you tried our Mobile Banking App? Menu × Personal Accounts Current Accounts Savings Accounts Deposits Accounts Cards Credit Cards Debit Cards Prepaid Cards Corporate Credit Card Card Offers Credit Card Benefits - Quick Guide Finance Personal Finance Auto Finance Home Finance Bina Home Finance Manzili Commercial Property Finance Ways to Bank EI 2.0 Online Banking Mobile Banking Whatsapp Banking Interactive Teller Machines Phone Banking SMS Banking Safe Deposit Lockers Useful Videos Security Tips Advantage Banking Wealth Solutions Takaful Foreign Currency Money Exchange QuickRemit to India QuickRemit to Pakistan Special Packages Salary Transfer Packages Students Bundle Packages Job Starter Packages Emarati Package Personal Priority Business Corporate Securities Locate Contact عربی Locate Contact × MOST FREQUENT SEARCHES Update my Emirates ID Emirates Islamic SWIFT Code Update my KYC, FATCA, and CRS Smart Pass WHATSAPP BANKING Banking at your fingertips, so much easier with WhatsApp Easy Subscription Scan this code to start or send “Subscribe” on WhatsApp to +971 600 599995 Subscribe to Emirates Islamic’s WhatsApp Banking now with new features & services available 24/7. Get your banking done on the go in a secure and simple way! KEY BENEFITS EASY SUBSCRIPTION Simply send “Subscribe” on WhatsApp to +971 600 599995. CONVENIENT AND SECURE Encrypted messaging and safe dialogue, whenever, wherever. CHAT WITH AN AGENT Instantly resolve issues or learn about our products and services. BRANCH OR ATMS Share your location on WhatsApp to find the nearest EI Branch or ATMs. Note: Please disable the disappearing message feature in your WhatsApp settings as Emirates Islamic WhatsApp Banking does not support this functionality. Go to * What’s New * Security Tips * FAQs * × WHAT’S NEW Banking via WhatsApp just got better! We've introduced new features that will make your banking experience more convenient than ever. * Quick emergency services such as card blocking and replacement * Account related services such as balances, transactions, account summary like IBAN and Swift Number * Card balances and rewards, transaction lists shared as pdfs, temporary block and unblock, get cash on call and increase your card limit * Find the nearest branches and ATMs by dropping your location pin * Chat with an agent for any enquiries or to learn more about our products and services * Find the status of your requests or complaints * Get the latest Forex rates SECURITY TIPS Security Tips for Subscribers * To ensure that you are communicating directly with Emirates Islamic on WhatsApp, please save "+971 600 599995" as a contact and only interact with this number for banking services via WhatsApp. You can also look for the green badge next to the contact name “Emirates Islamic”, which confirms that this is a verified business account. * Data transfer happens via a secure channel between your device, WhatsApp and Emirates Islamic. The information is encrypted and cannot be seen by anyone. * Emirates Islamic will never ask you to share your personal information or account/ card numbers via WhatsApp. Depending on your enquiry, you will be asked to input only the last 4 digits of your card or account number. If someone does ask you for it, they do not represent the Bank and you should not under any circumstance provide this information. * Do not reply to WhatsApp messages that request your personal information. They may appear to come from a trusted friend or business, but they are designed to trick you into disclosing sensitive personal information. * You can only subscribe to Emirates Islamic Chat Banking via your registered mobile number with the bank. The same number must be used in WhatsApp. * Lock your mobile device when not in use to prevent unauthorized access to your information. * Never share your device. * Activate your SIM card with a PIN. * Enable WhatsApp Two-Step Verification under Settings/ Account/ Two-Step Verification: with any attempt to verify your mobile number on WhatsApp must be accompanied by a 6-digit PIN you create. FREQUENTLY ASKED QUESTIONS I AM NOT ABLE TO REGISTER FOR WHATSAPP BANKING. WHAT SHOULD I DO? Please ensure to use the same mobile number registered with us. If you've changed the mobile number recently, please update it via Mobile Banking App and then register for WhatsApp Banking. If you are still not able to subscribe, please contact our Call Center at 600599995 to request support. CAN I SHARE PERSONAL INFORMATION ON AN EMIRATES ISLAMIC CHAT VIA WHATSAPP? Emirates Islamic will never ask you to share your personal information via WhatsApp. This includes your full card or account number, CVV, credit card expiry date, PIN, OTP, Mobile Banking or Online Banking ID, password, and so on. I HAVE DELETED MY EMIRATES ISLAMIC CONVERSATION ON WHATSAPP, HOW CAN I START IT AGAIN? You can just start a new conversation again. To do this, you need to have Emirates Islamic’s number 600599995 in your contact list. IS WHATSAPP BANKING AVAILABLE IN ARABIC? Yes, WhatsApp Banking is available in English and Arabic. You can change the preferred language from “Profile Settings” menu. IF MY WHATSAPP CHAT IS TRANSFERRED TO THE AGENT, CAN I CONTINUE USING OTHER WHATSAPP BANKING SERVICES AT THE SAME TIME? No, we request you to be patient with us and wait till the WhatsApp Banking chat agent closes the conversation with you before initiating new services. CAN I SWITCH ON DISAPPEARING MESSAGES ON WHATSAPP BANKING? No, please do not turn on the disappearing message feature as WhatsApp does not support automated business interaction while this feature is on. So, please make sure that you have switched off this feature. WHAT IF I LOST MY MOBILE, WILL MY WHATSAPP BANKING BE COMPROMISED? If you lose your phone or if it falls into the wrong hands, please call 600599995 and report it to us immediately. Always lock your mobile device when not in use and activate your SIM card with a PIN in addition to enabling WhatsApp's 2-step verification. WhatsApp 2-step verification adds additional security to your account with a 6-digit PIN you create. Once this is enabled, any attempt to verify your phone number on WhatsApp, when changing phones or swapping SIM cards, for example, can't be completed without the PIN. HOW DO I UNSUBSCRIBE FROM WHATSAPP BANKING? You can unsubscribe through “Explore Services” menu and “Profile Settings”. CAN I APPLY FOR WHATSAPP BANKING IF I AM BELOW 18 YEARS OLD? WhatsApp Banking services are not offered to minor account holders. TERMS AND CONDITIONS Click here to view the Terms and Conditions. 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