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OMNI INTERACTIONS ANNOUNCES 2022 BUSINESS RESULTS, 3,100% 3-YEAR REVENUE GROWTH



With a Network of Over 75,000 Remote Brand Ambassadors, Omni Interactions
Continues to Deliver Exceptional Customer Experience

Denver, CO – Jan. 24, 2023 – Omni Interactions (“Omni”), the fastest-growing
Business Process Outsourcer (BPO) in the United States, announced its business
results for 2022. The company ended the year with 3,100% three-year revenue
growth, signing new enterprise clients in verticals including healthcare,
retail, and financial services. In addition to its growth in clients, Omni was
ranked #341 on the Inc 5000  list of fastest-growing private companies,
receiving this distinction for the second consecutive year.


OMNI INTERACTIONS 2022 MILESTONES:

 * Ranked #341 on Inc 5000 Fastest-Growing Private Companies
 * Increased its network to 75,000 active Gig Workers
 * Achieving the highest Net Promotor Score (NPS) of all BPOs for an enterprise
   financial services client
 * Grew existing enterprise clients including one of the largest healthcare,
   fintech, and pharmacy companies
 * Expanded internationally offering clients cost-effective customer support
   solutions with remote brand ambassadors located offshore in Guatemala
 * Assisting 65 million customers over phone, chat, video, email, and social
   media

“The remote nature of the Omni business model ensures that we are not limited by
geography and can hire the most skilled agents to support our clients’ needs,”
said Christopher M. Carrington, Chief Executive Officer of Omni Interactions.
“By sourcing talent from across the entire country and now in Guatemala, we have
grown our network of fully-vetted remote brand ambassadors to more than 75,000.
This scale ensures that we can scale up and down in days or weeks to perfectly
match our clients’ staffing needs no matter how challenging. For one client last
year, we ramped nearly 2,000 remote brand ambassadors up and down in a matter of
16 weeks.”

Omni Interactions’ financial success will allow the company to continue
investing in innovative technologies that help provide a more effortless and
seamless customer experience while reducing costs to its clients.

“Omni’s unique business model which leverages our Empowered and Connected
organization structure enables us to deliver extreme flexibility and scalability
to customers,” said Rob Duncan, Founder and Managing Partner of Omni
Interactions. “Our delivery capabilities were a necessity to companies
outsourcing their customer care during the pandemic and continue to be in demand
as companies look to provide a better customer experience at a lower cost than
other BPOs.”


ABOUT OMNI INTERACTIONS

Founded in 2016, Omni Interactions is the fastest-growing managed services
provider of outsourced customer experience solutions. With over 128 years of
combined C-suite experience providing work-from-home customer service solutions,
Omni Interactions has developed a unique business model built around the gig
economy and innovative cloud-based technology that empowers remote brand
ambassadors to provide on-demand, scalable, omnichannel customer experience at a
lower cost.

 * Recent Posts


OMNI INTERACTIONS WINS 2023 EXCELLENCE IN CUSTOMER SERVICE AWARD FOR OUTSOURCE
PROVIDER OF THE YEAR


OMNI INTERACTIONS CEO CHRISTOPHER CARRINGTON TO JOIN CX AUTHOR AND ENTREPRENEUR
IAN BARKIN ON MAIN STAGE AT FROST & SULLIVAN’S CUSTOMER CONTACT EAST MINDXCHANGE


OMNI INTERACTIONS APPOINTS DANIEL AKRE AS VICE PRESIDENT OF REVENUE GROWTH


IF YOU’RE READY TO REDUCE YOUR COSTS, BUILD CAPACITY, AND DELIGHT YOUR
CUSTOMERS, GET IN TOUCH TODAY.

Contact Us

Call: 833-648-3261 | 833-OITEAM1
Email: sales@oiteam.com

All Gig Work Questions:
talent@oiteam.com

Address:
820 South Monaco Parkway #164
Denver, CO 80224

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