www.cybercoders.com Open in urlscan Pro
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Submitted URL: http://www.cybercoders.com/qc.aspx?posId=JH9-1716566&ad=recEmail
Effective URL: https://www.cybercoders.com/it-specialist-ii-tier1-2-helpdesk-job-672871
Submission: On December 02 via manual from AE — Scanned from DE

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IT SPECIALIST II - TIER1/2 HELPDESK

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Herndon, VA • Washington, DC
Full-time $55k - $65k
Posted 12/01/2022
Apply


If you are a IT Specialist with Tier1/2 Helpdesk experience that wants to work
in the data and analytics world, please read on!

TOP REASONS TO WORK WITH US

We provide government agencies, commercial enterprises, and network operators
with the data, services, and technology that helps them protect the information
that surrounds us all and extract real value from it. We combine decades of
intelligence and telecommunications expertise with innovative collection and
analysis tools to deliver timely, actionable insight that our customers use to
make fast, informed decisions.

We seek a qualified IT Specialist II. You've worked as an IT Professional for
3-5 years in a small or mid-size company (Less than 1,000 employees) on a small
or mid-sized team (10 or less individuals). You understand the changing
requirements of growing businesses and know that priorities can quickly shift.
You have experienced solving challenges with limited resources (time, money, and
people) and thrive in that environment.

You've worked in a professional environment for 3-5 years and understand general
requirements, sensitivities, and expectations of that environment. Youve worked
with those at your level and those above you including demanding executive teams
requiring exacting support. Your interpersonal skills are strong and you're able
to function in most occupational settings and on customer sites. You know how to
interact with others effectively within and outside of your team. You understand
the value of your time and can intelligently, effectively, and dynamically
consider the expectations of those above and beside you with your entire task
list. Managing several tasks at once is a simple function of work and not an
overwhelming challenge for you.

WHAT YOU WILL BE DOING

- Supporting employees solving IT issues stretching across all facets of a
corporate IT environment.
- Resolved hundreds of complex and simple tickets requiring remote and desk-side
support.
- Administer office 365 and understand how to create, edit, and remove users,
control permissions and licensing, and troubleshoot issues.
- Worked with Exchange Online, SharePoint Online, and other cloud applications
and can easily operate within the tenant in support of the business.
- Deploy three or more networks, you understand the OSI model and various
network topology types and understand their capabilities and limitations.
- Use requirements provided by non- IT personnel to procure and deploy network
hardware in the past and are comfortable researching new technologies,
practices, while maintaining existing infrastructure.
- Triage potential malware incident from SIEM system.
- Update the project team on the work done on server application updates and
security configuration reviews

WHAT YOU NEED FOR THIS POSITION

- Four-year degree from accredited university within the IT field or equivalent
experience
- 2-5 years in a small or mid-size company (Less than 1,000 employees) on a
small or mid-sized team (10 or less individuals) and understand general
requirements, sensitivities, and expectations of that environment.
- Able to lift and move IT equipment with reasonable accommodation up to 50lbs.
- Comfortable with the support process and can easily integrate your experience
in a new organization.
- Highly skilled with all traditional desktop and web versions of Microsoft
Office applications (Outlook, Work, PowerPoint, and Excel) along with the
ability to train others on them.
- Highly skilled with various Microsoft OS versions but specifically Windows 10
- IaaS/PaaS: Ability to understand, create, change, and manage services and
hosts within the platform, clear understanding of security and operational
configuration ability and requirements. (Azure Preferred)
- ITSM: Proficiency with IT Service Management platforms including deployment,
maintenance, monitoring, and execution of tasking resulting from alerts or
incidents within the system. (Manage Engine Preferred)

Preferred Qualifications:

MCSA/E: Any cloud platform or application group
CompTIA Security+, A+, Network+, or CySA+
Other comparable certifications

WHAT'S IN IT FOR YOU

Base Salary $55,000-$65,000 with tremendous room for growth
Outstanding benefits
So, if you are a IT Specialist looking to grow your career please apply today!



Applicants must be authorized to work in the U.S.

Additional ways to apply



PREFERRED SKILLS

 * System Administration
 * Helpdesk
 * Office 365
 * Troubleshoot/maintain
 * Tier 1
 * support
 * ITSM
 * iaas
 * PaaS
 * Networks

Jackson Hufferd is recruiting for this position and the positions below.
Email me to apply for this position

Senior Test Engineer
Bohemia, NY   Full-time $100k - $160k
Senior Test Engineer
Bohemia, NY   Full-time $100k - $160k

Job ID: JH9-1716566

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