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Life Style Sports
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CONTACT US

--------------------------------------------------------------------------------

EMAIL:

help@lifestylesports.com


PHONE: 01 582 3527

Mon-Fri 9:00-17:30

 


RETURNS

--------------------------------------------------------------------------------

If it doesn't fit or you've changed your mind, no problem.

We've taken the hassle out of returns and put together our top FAQs to answer
any queries you may have about your Returns Process. Don't see the answer you're
looking for? Mail us at  help@lifestylesports.com

 



FREE RETURNS TO ANY LIFE STYLE SPORTS STORE


Full-Price Items — You can return your order to any Life Style Sports store for
a refund within 14 days of receipt or exchange it within 28 days of receipt.
You'll need a copy of your email confirmation. We'll accept the email on your
phone, so no need to print anything. We do not offer cash refunds for sale
items. You can exchange for another product of the same value or be refunded
onto a gift card. 

Sale Items — You can return your order to our stores for an exchange or gift
card to the value up to 28 days from receipt. You need to return your order via
post to our warehouse within 14 days of receipt for a refund on sale items. We
do not offer cash refunds for sale items in-store. 

Warehouse Clearance Items — No refund or exchange is available on warehouse
clearance items. The 14 days cooling-off period still applies as per your
statutory rights. 

To find your nearest store and opening hours click here for our Store Locator
 


FREE COLLECTION OR DROP OFF
You can either schedule a free collection or drop your item off at your local
post office, parcel locker or Post Point location. (You will need a printer to
print off a label for FREE DROP-OFF)
FREE DROP-OFF: Download and print your Free Return Label and find your local
Drop-Off location here at Post-Parcels/Click-and-Post/Returns
FREE COLLECTION:To arrange a free delivery, just fill out your returns details
here at  Post-Parcels/Click-and-Post/Returns

0:00













FREE DROP OFF
You can drop your item off at your local Parcel Connect location for free.
To arrange free return and print your Returns Label, go to
 parcelconnect.ie/return/


POSTAGE REFUND
If you paid for your order using PayPal, you can claim a refund for return
postage charges.
To arrange a refund visit paypal.com/ie/webapps/mpp/refunded-returns/




FREE DROP OFF
For free, labeless returns simply drop your parcel off at your local convenience
store. Go to coll8.drop2shop.ie/Select-Retailer/



0:00














 

HOW DO I POST MY ORDER?

Pack your item carefully, preferably in the original packaging - it's reusable.
Your dispatch label already has a return address on it.
Footwear must be in the box, and clothing with labels attached. Swimwear and
Underwear must have the Hygiene Seal intact and in place.


NEED MORE HELP?

--------------------------------------------------------------------------------

Here's our more commonly asked FAQs to help guide you through the Returns
Process. We think we have it covered, but if you still have questions that need
answering, get in touch with the team help@lifestylesports.com

WHAT DO I DO IF I LOST MY RETURN FORM?

We are all human and as such, have the ability to lose things from time to time.
If you do not have your return form, check your Shipping Packet or your email
for your Order Number. Write down your Order Number and full name clearly on
some paper and include this in your return. If you would like some more help on
this, mail us  help@lifestylesports.com

WHO PAYS FOR THE RETURN?

If you are based in Ireland or Northern Ireland, both collection and drop-off
returns are FREE.
International Customers will need to pay return postage, unless the item they
received was incorrect and/or faulty. We always recommend using a trusted postal
service that can provide a proof of postage. If the item you received was
wrong/faulty- read on.

WHAT HAPPENS IF I RECEIVED THE WRONG ITEMS IN MY ORDER?

We aim to get you exactly what you ordered to you. In the unlikely event the
item you received is incorrect for any reason- please get in touch via email
with our Help Team at  help@lifestylesports.com immediately. Email is monitored
9:00-17.30 (GMT) Monday to Friday and is the quickest way to get a response.
Alternatively, you can call our Customer Care team on the below number;

Republic of Ireland: 01 582 3527

We will always reimburse you for any postage paid to get an incorrect item
returned to us. Please use a trusted carrier and keep a proof of postage. Email
or call if this happens to you.

(Check our returns options at the top of the page to see if your return can be
returned for FREE.)

WHAT HAPPENS IF THE ITEM IS FAULTY?

Nobody is perfect- and in rare instances, this can stretch to our products. If
you think the item you received is faulty or otherwise not up to scratch- get in
touch at  help@lifestylesports.com immediately. Alternatively, you can call our
Customer Care team on the below number;

Republic of Ireland: 01 582 3527

We will always reimburse you for any postage paid to get a faulty item returned
to us. Please use a trusted carrier and keep a proof of postage. Email or call
if this happens to you.

(Check our returns options at the top of the page to see if your return can be
returned for FREE.)

HOW LONG DOES IT TAKE TO PROCESS A REFUND?

Refunds are usually processed on the day they are received back, but it can take
up to 7 working days for refunds to show up on your account. Local orders
normally take between 3-5 working days, but it depends entirely on how long your
bank or card issuer takes to process the refund on their side.

We will refund you by the same method of payment you used when you originally
placed your order. For customers using credit or debit cards, this will be
refunded back onto the same card.

CAN I GET AN EXCHANGE?

You can exchange an online order in our Life Style Sports stores up to 28 days
from receipt - stock dependent. We do not offer exchanges on Warehouse Clearance
items. Check where your local store is here at  lifestylesports.com/ie/stores

We cannot offer exchanges on online orders through our warehouse. We can refund
your entire order with-in 14 days of receipt as per our policy, and you can
place an alternative order for your preferred colour/size.

THE NITTY GRITTY

Here are some of the minor details of our Returns Policy worth knowing.

 * Goods returned must be in a re-saleable condition. This means that any
   labels, tags and/or covering, such as a shoe box must be intact and included
   with the return. Swimwear, body suits and underwear must be returned with the
   Hygiene Seal intact. If this is removed, we are unable to refund you for this
   item.

 * Personalised Items are exempt from our Returns Policy. Please double-check
   your spelling on these items! We cannot issue a refund if you made a mistake
   or if a player changes their allocated number after your purchase, as this is
   outside of our control.

 * Gift Vouchers are treated as cash and are exempt from our Returns Policy.
   Gift Vouchers are treated like cash and are therefore exempt from the returns
   policy. If you pay for an item using a gift card, your refund will be placed
   back onto a Gift Card.

 * The Life Style Sports Standard Returns Policy doesn't affect your statutory
   right to cancel your contract with us.

 * Your statutory rights to cancellation are detailed in our Terms & Conditions.


CONTACT INFO

--------------------------------------------------------------------------------

IRELAND RETURNS DEPOT
Life Style Sports Web Returns
Life Style Sports FC
Block G
Aerodrome Business Park
Rathcoole
County Dublin
D24 R2HE

UK & NORTHERN IRELAND RETURNS DEPOT
Life Style Sports Web Returns
Victoria Square Shopping Centre
Belfast
Co Antrim
Northern Ireland
BT14QG

CONTACT PHONE NUMBERS

International Landline:  (+353) 1582 3527

Republic of Ireland: 01 582 3527

United Kingdom:  0115 824 5889

CUSTOMER CARE Email help@lifestylesports.com


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