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Submitted URL: http://links.s.zavvi.com/ls/click?upn=pA-2BsqQN5Egirg-2F-2BbnH0ha1HkUqBMc4o61N9vRnRgIETmnbFDzNIlavKjfTkwar3XbTN5ZoARhraV9...
Effective URL: https://www.zavvi.com/articles/privacy-policy.list
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Effective URL: https://www.zavvi.com/articles/privacy-policy.list
Submission: On March 09 via manual from IN — Scanned from GB
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ZAVVI PRIVACY POLICY
Zavvi is committed to protecting our customer's privacy. Please take the time to
review this notice which explains what information we collect about you, how we
use it, and your rights. THG OnDemand Limited (“Zavvi”, “we” or “us”) is the
data controller of the personal data collected via or in connection with Zavvi
and any associated App (the “Site”).
What personal data do we collect about you?
We collect personal data from you when you provide it to us directly and through
your use of the Site. This information may include:
• Information you provide to us when you use our Site (e.g. your name, contact
details, gender, product reviews, and any information which you add to your
account profile);
• Transaction and billing information, if you make any purchases from us or
using our Site (e.g. credit/debit card details and delivery information);
• Records of your interactions with us (e.g. if you contact our customer service
team, interact with us on social media);
• Information you provide us when you enter a competition or participate in a
survey;
• Information collected automatically, using cookies and other tracking
technologies (e.g. which pages you viewed and whether you clicked on a link in
one of our email updates). We may also collect information about the device you
use to access our Site; and
• Other information necessary to provide the Site, for example we may access
your location if you give us your consent.
If you also shop in one of our stores, we may combine information you give us
in-store (e.g. if you make a purchase or join our mailing list in-store) with
the information above.
What do we use this personal data for?
Depending on how you use our Site, your interactions with us, and the
permissions you give us, the purposes for which we use your personal data
include:
• To fulfil your order and maintain your online account.
• To manage and respond to any queries or complaints to our customer service
team.
• To personalise the Site to you and show you content we think you will be most
interested in, based on your account information, your purchase history and your
browsing activity.
• To improve and maintain the Site, and monitor its usage.
• For market research, e.g. we may contact you for feedback about our products.
• To send you marketing messages and show you targeted advertising, where we
have your consent or are otherwise permitted to do so.
• For security purposes, to investigate fraud and where necessary to protect
ourselves and third parties.
• To comply with our legal and regulatory obligations.
We rely on the following legal basis, under data protection law, to process your
personal data:
• Because the processing is necessary to perform a contract with you, or take
steps prior to entering into a contract with you (e.g. where you have made a
purchase with us, we use your personal data to process the payment and fulfil
your order).
• Because we have obtained your consent (e.g. where you contact us with a query,
where you add optional information to your account profile, or if you consent to
receive marketing from us).
• Because it is in our legitimate interests as an e-commerce provider to
maintain and promote our services. We are always seeking to understand more
about our customers in order to offer the best products and customer experience.
We use information about you to tailor your view of the Site, to make it more
interesting and relevant in respect of the products and offers on view.
Our Site may allow you the option of adding additional information to your
account profile, such as information about your body type, skin type, hair type,
hair condition, training regime, performance goals, height and weight. We treat
this information with particular sensitivity, as we understand it can reveal
information about your health or ethnicity, for example. You do not have to
provide this information to us, and can delete it or update it at any time.
Marketing
We love to communicate with our customers and so, depending on your marketing
preferences, we may use your personal data to send you marketing messages by
email, phone or post. Some of these messages may be tailored to you, based on
your previous browsing or purchase activity, and other information we hold about
you.
If you no longer want to receive marketing communications from us (or would like
to opt back in!), you can change your preferences at any time by contacting us
(details below), clicking on the ‘unsubscribe’ link in any email, or updating
your settings in your account. If you unsubscribe from marketing, please note we
may still contact you with service messages from time to time (e.g. order and
delivery confirmations, and information about your legal rights).
You may also see ads for our Site on third party websites, including on social
media. These ads may be tailored to you using cookies (which track your web
activity, so enable us to serve ads to customers who have visited our Site).
Where you see an ad on social media, this may because we have engaged the social
network to show ads to our customers, or users who match the demographic profile
of our customers. In some cases, this may involve sharing your email address
with the social network. If you no longer want to see tailored ads you can
change your cookie and privacy settings on your browser and these third party
websites.
Who do we share this personal data with?
We share customers’ personal data with third parties in the following
circumstances:
• With other companies in our group of companies, as necessary to operate the
Site.
• With our suppliers and service providers working for us, e.g. payment
processors and delivery companies.
• With our professional and legal advisors.
• With third parties engaged in fraud prevention and detection.
• With law enforcement or other governmental authorities, e.g. to report a fraud
or in response to a lawful request.
• In the event that we sell any business assets, the personal data of our
customers may be disclosed to a potential buyer. In this event, we will make
reasonable attempts to ensure the buyer will be bound by the terms of this
Privacy Policy.
• Otherwise where we have your consent or are otherwise legally permitted to do
so.
Storage and Retention
We use service providers based around the world. Consequently, your personal
data may be processed in countries outside of Europe, including in countries
where you may have fewer legal rights in respect of your data than you do under
local law. If we transfer personal data outside the European Economic Area we
will, as required by applicable law, ensure that your privacy rights are
adequately protected by appropriate safeguards, in particular the EU’s standard
contractual clauses. Please contact us if you would like more information about
these safeguards.
We will keep your personal data for as long as we need it for the purposes set
out above, and so this period will vary depending on your interactions with us.
For example, where you have made a purchase with us, we will keep a record of
your purchase for the period necessary for invoicing, tax and warranty purposes.
We may also keep a record of correspondence with you (for example if you have
made a complaint about a product) for as long as is necessary to protect us from
a legal claim. Where we no longer have a need to keep your information, we will
delete it. Please note that where you unsubscribe from our marketing
communications, we will keep a record of your email address to ensure we do not
send you marketing emails in future.
Security
This Site ensures that data is encrypted when leaving the Site. This process
involves the converting of information or data into a code to prevent
unauthorised access. This Site follows this process and employs secure methods
to ensure the protection of all credit and debit card transactions. Encryption
methods such as SSL are utilised to protect customer data when in transit to and
from this Site over a secure communications channel.
Whilst we do everything within our power to ensure that personal data is
protected at all times from our Site, we cannot guarantee the security and
integrity of the information that has been transmitted to our Site.
Children
Our Site is not intended for, and should not be used by, children under the age
of 18. We do not knowingly collect personal data from children under 18.
Cookies
Our Sites uses cookies and similar technologies to provide certain functionality
to the Site, to understand and measure its performance, and to deliver targeted
advertising. Please see our Cookie Policy here for further information about the
cookies we use and how to amend your cookie settings.
Your rights
You have certain rights in respect of your personal data, including the right to
access and correct your personal data, and, in specific circumstances, to
transfer your personal data to another entity in a commonly-used format.
You have the right to object to your personal data being used for certain
purposes, including to send you marketing. See ‘Marketing’ above, for more
details of how to opt-out of marketing.
You also have the right to request erasure of your personal data, for example;
where our purposes for processing your personal data have come to an end; where
you object to our processing of your personal data based on legitimate interests
and we have no overriding legitimate grounds to continue to process your
personal data; and where our processing was based on your consent which you have
withdrawn.
We will comply with any requests to exercise your rights in accordance with
applicable law. Please be aware, however, that there are a number of limitations
to these rights, and there may be circumstances where we are not able to comply
with your request. To make any requests regarding your personal data, or if you
have any questions or concerns regarding your personal data, you should contact
us using the details below. You are also entitled to contact your local
supervisory authority for data protection.
Contact Us
If you have any queries on any aspect of our Privacy Policy, please contact us
on the details below:
Email: customer.experience@thehutgroup.com
Address: Customer Services, Meridian House, Gadbrook Park, Cheshire, CW9 7RA
Last updated - 28/02/2022
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