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Text Content

   
 * 
   
 * Request a Demo
 * Contact Us
   
 * 
   US 1-800-986-6810
   GB +44-(0)345-241-2339
   DE +49-681-379-850
   CH +41-41-790-91-92
   AU +61-2-8000-4020
   
 * ENDE
   
   
   
   
   

 * Platform
   
   THE CONVERSATION CLOUDTM
   
   The Smart Communications Conversation Cloud is the only cloud platform
   delivering personalized, omnichannel conversations across the entire customer
   experience.
   
   Explore the Platform
   Key Capabilities
   Collect, Communicate, Collaborate and Coordinate — are bolstered by our
   strength in Integrations and Intelligence — enabling enterprises to engage in
   SMARTER customer conversations built for today and tomorrow.
    * Collect
    * Communicate
    * Collaborate
    * Coordinate
    * Integration
    * Intelligence
   
   DELIVER SMARTER CONVERSATIONS IN THE CLOUD
   
   Explore how enterprises can leverage a cloud-based, CCM platform to optimize
   the end-to-end customer experience.
   
   Learn More
 * Products
   Products
   Learn more about our core products
    * SmartCOMM delivers personalized, interactive communications via every
      channel and at tremendous scale.
      SmartCOMM
      Confront communications obstacles with pure-SaaS CCM Software
       * Communications Compliance
         Uphold regulatory standards in communications across brands,
         jurisdictions, and languages
       * Consolidate CCM Systems
         Increase efficiency and decrease technical debt
       * Go Paperless
         Achieve sustainable and compliant digital adoption
       * Migrate CCM Systems
         Quick and pain-free CCM system migration
       * The Ultimate Guide to Customer Communications
         Explore CCM software, its capabilities, and more
       * Why SmartCOMM
         The most mature SaaS CCM solution globally
   
    * SmartIQ transforms traditional forms-based processes into intelligent,
      conversational user experiences.
      SmartIQ
      Designed to tackle your most pressing forms-related issues
       * Centralize Forms Management
         Centralized technology for de-centralized use
       * Reduce Forms Abandonment
         Improve completion rates of critical forms processes
       * The Ultimate Guide to Digital Forms
         A comprehensive guide to enterprise, digital forms software
       * SmartIQ Demo Zone
         Explore this library of real-world scenarios to see the capabilities of
         SmartIQ
       * Why SmartIQ
         The leader in digital interactions and forms automation
   
    * SmartDX simplifies trade and relationship documentation for all market
      participants, across all asset classes and product types.

 * Industries
   Industries
   Making customer conversations SMARTER when it matters most
    * Financial Services
      Engage in faster, frictionless financial Interactions.
      Financial Services
      Engage in faster, frictionless financial Interactions.
       * Digital Lending
         Digital lending and credit services solutions
       * Digital Wealth Management
         Wealth and financial asset management solutions
       * Investment Banking & Capital Markets
         Accelerate capital markets document workflow
   
    * Insurance
      Enable secure, scalable, business-driven policyholder engagement.
      Insurance
      Enable secure, scalable, business-driven policyholder engagement.
       * Digital P&C Claims
         P&C insurance claims solutions
       * Life & Annuity
         Life insurance software powered by the cloud
       * P&C Policy Administration
         Policy administration customer communications
   
    * Healthcare Payer
      Transform the healthcare experience with digital and interactive
      conversations.
      Healthcare Payer
      Transform the healthcare experience with digital and interactive
      conversations.
       * Healthcare Claims Management
         Streamline filing, adjudicating, and communicating about claims
       * Healthcare Payer Enrollment Solutions
         A pure cloud solution for healthcare enrollment
       * Medicare Star Ratings
         Member-focused solutions to boost Star Ratings
   
    * Healthcare Provider
      Accelerate omnichannel patient engagement with guided digital journeys.
    * Government
      Transform citizen experience with digital transformation.
    * Utility
      Redefine customer experience for energy and utilities customers.

 * Partners
 * Resources
   Resources
   Expert advice and tips to make your conversations SMARTER
    * Resource Center
    * Blog
    * Marketplace
    * Case Studies
    * News
    * Events
    * Ultimate Guide to CCM
    * Customer Resources
    * Ultimate Guide to Forms
    * Professional Services
    * Building a Business Case for CCM
    * 2024 Benchmark Report
   
   5 TRENDS SHAPING CUSTOMER CONVERSATIONS IN 2024
   
   Download the report for insights on navigating the changing landscape of
   technology, behaviors, and expectations.
   
   Download Now
 * About Us
   About Us
   Learn more about our company, our leadership and how were growing the team!
    * Our Story
    * Leadership Team
    * Careers
    * Security & Trust
    * ESG Commitment

 * Request a Demo


Home

Platform

 * Conversation Cloud
 * Collect
 * Communicate
 * Collaborate
 * Coordinate
 * Integration
 * Intelligence


Products

 * SmartCOMM
   * Communications Compliance
   * Consolidate CCM Systems
   * Go Paperless
   * Migrate CCM Systems
   * The Ultimate Guide to Customer Communications
   * Why SmartCOMM
 * SmartIQ
   * Centralize Forms Management
   * Reduce Forms Abandonment
   * The Ultimate Guide to Digital Forms
   * SmartIQ Demo Zone
   * Why SmartIQ
 * SmartDX


Industries

 * Financial Services
   * Digital Lending
   * Digital Wealth Management
   * Investment Banking & Capital Markets
 * Insurance
   * Digital P&C Claims
   * Life & Annuity
   * P&C Policy Administration
 * Healthcare Payer
   * Healthcare Claims Management
   * Healthcare Payer Enrollment Solutions
   * Medicare Star Ratings
 * Healthcare Provider
 * Government
 * Utility


Partners

Resources

 * Resource Center
 * Blog
 * Marketplace
 * Case Studies
 * News
 * Events
 * Ultimate Guide to CCM
 * Customer Resources
 * Ultimate Guide to Forms
 * Professional Services
 * Building a Business Case for CCM
 * 2024 Benchmark Report


About Us

 * Our Story
 * Leadership Team
 * Careers
 * Security & Trust
 * ESG Commitment


Request a Demo

Contact Us
 * Deutsch


1-800-986-6810
+44-(0)345-241-2339
+49-681-379-850
+41-41-790-91-92
+61-2-8000-4020



ENGAGE IN SMARTER CUSTOMER CONVERSATIONS

HELPING ENTERPRISES DELIVER AN EXCEPTIONAL CUSTOMER EXPERIENCE ACROSS ANY
CHANNEL, AT ANY TIME

Watch VideoRequest a Demo


EVOLVE ONE-WAY, STATIC COMMUNICATIONS INTO MEANINGFUL TWO-WAY INTERACTIONS

SEAMLESSLY COLLECT CUSTOMER INFORMATION AND STREAMLINE PROCESSES

PUT COMMUNICATIONS AT THE CENTER OF YOUR CX ECOSYSTEM FOR A MORE COMPLETE VIEW
OF YOUR CUSTOMERS


EXPERIENCE THE CONVERSATION CLOUD™

The only platform that delivers personalized, omnichannel conversations across
the entire customer experience

See Platform




EXPLORE THE PRODUCTS THAT MAKE UP THE CONVERSATION CLOUD

SmartCOMM delivers personalized, interactive communications via every channel
and at tremendous scale.

Learn More

SmartIQ transforms traditional forms-based processes into intelligent,
conversational user experiences.

Learn More

SmartDX simplifies trade and relationship documentation for all market
participants across all asset classes and product types.

Learn More


UNIQUELY EMPOWERING YOU TO SCALE THE CONVERSATION

A pioneer in pure cloud

A platform purposely built with cloud deployment top of mind—allowing for
increases in speed, agility, and efficiency as well as the increased ROI
achieved by switching from legacy, on-premise, or managed solutions.

Conversations at the center of the customer experience

Transforms traditional processes into intelligent, digital-first experiences and
one-way, static communications into two-way, interactive conversations. This
results in consistent and customer-driven experiences throughout the entire
lifecycle.

Fewer silos, more complete customer views

Unique Conversation Cloud™ framework offers easy integrations to other
market-leading CX technologies. This empowers enterprises to operate more
efficiently at scale and obtain a complete view of each customer.




SOLUTION


A MATURE AND SCALABLE ENTERPRISE CLOUD PLATFORM TO PREPARE YOU FOR THE FUTURE

Execute business-critical agreements using experience-driven workflows

Leverage analytics and derived insights to communicate more effectively

Meet demand with low code process automation

Reduce reliance on IT and put more control in the hands of business users

Adopt a pure cloud deployment model with data locations around the globe

Simplify the migration process from legacy environments


LATEST NEWS



ANNOUNCEMENT
Smart Communications Named a Leader in 2024 SPARK Matrix for Customer
Communication Management
Read More
ANNOUNCEMENT
Smart Communications Demonstrates the Power of Community at Guidewire
Connections 2023
Read More
ANNOUNCEMENT
Smart Communications Celebrates Pivotal Milestone with Guidewire
Read More
ANNOUNCEMENT
Smart Communications Appoints New CEO and Executive Chairman
Read More
ANNOUNCEMENT
Mountain West Opens New Doors with Smart Communications
Read More
ANNOUNCEMENT
Smart Communications Named in Document Strategy Hot CX List for 7th Year
Read More
PRESS RELEASE
Smart Communications is a Leader in the Aragon Research Globe for Workflow and
Content Automation for 4th Year in a Row!
Read More
PRESS RELEASE
Smart Communications Makes Big Announcement at PegaWorld iNspire 2023
Read More

CUSTOMER SPOTLIGHT:

LOAN SERVICING COMPANY POWERS DIGITAL FIRST APPROACH

“THE SMART COMMUNICATIONS CLOUD-BASED SOLUTION HAS ALLOWED US TO SCALE OUR
BUSINESS AT THE LEVEL AND AGILITY WE NEED WHILE LOWERING OUR TOTAL COST OF
OWNERSHIP."

Kate Pocalyko
Communications Platform Product Owner at PHEAA

Read PHEAA's Story

Play Video


BRANDS THAT SCALE

More than 650 global brands—including those in the most highly regulated
industries and all the G15 investment banks, rely on the Smart Communications
platform to deliver meaningful customer omnichannel communications across the
entire lifecycle—empowering them to succeed in today’s digital-focused,
customer-driven world while also simplifying processes and operating more
efficiently. This is what it means to scale the conversation.



RESOURCES


READY TO TAKE YOUR OMNICHANNEL COMMUNICATION AND DIGITAL PROCESSES TO THE NEXT
LEVEL?

We have expert advice and key insights designed to make your enterprise SMARTER

THOUGHT LEADERSHIP

5 TRENDS SHAPING CUSTOMER CONVERSATIONS IN 2024

Dive into this white paper and explore insights on navigating the changing
landscape of technology, behaviors, and expectations.

Download Now
BLOG

HOW CCM SOFTWARE CAN BRIDGE THE GENERATIONAL CX DIVIDE: THE LATEST RESEARCH AND
DATA

Discover how using cloud CCM software can help your company meet demographic-led
customer experience expectations.

Read Now >
ANALYST

ARAGON RESEARCH GLOBE FOR WORKFLOW AND CONTENT AUTOMATION, 2023

Download the report to read why Smart Communications was named a leader for the
4th consecutive year.

View Infographic
INFOGRAPHIC

HOW CAN BANKS AND LENDERS THRIVE IN THE ERA OF UNCERTAINTY?

How banks and lenders can thrive in an era of workforce disruption, inflation,
and rising interest rates.

View Infographic
GUIDE

BUILDING A BUSINESS CASE FOR CHANGE

How to secure stakeholder buy-in when purchasing enterprise customer
communications management software.

Read the Guide
INFOGRAPHIC

THE FUTURE OF CUSTOMER EXPERIENCE IN EMBEDDED LENDING

Delivering growth by reimagining frictionless customer journeys.

View Infographic
ULTIMATE GUIDE

2022 ULTIMATE GUIDE TO CCM SOFTWARE

This interactive guide provides a high-level overview of CCM software and its
capabilities, poses questions to ask when selecting a vendor and more.

Go to Guide
CX QUIZ

HOW SOPHISTICATED IS YOUR CUSTOMER EXPERIENCE STRATEGY?

Take this quiz to see how your enterprise stacks up and download the
complimentary eBook

Take Quiz
BLOG

OMNICHANNEL VS. MULTICHANNEL EXPERIENCES: WHO IS AT THE CENTER OF YOUR UNIVERSE?

Learn why one strategy over the other delivers more engaging and personalized
customer interactions

Read More
EBOOK

A CCM MIGRATION ROADMAP

Efficiently migrate your legacy CCM to a cloud-based CCM solution

Download eBook
EBOOK

THE OMNICHANNEL ADVANTAGE

Explore how enterprises can orchestrate consistent, customer-driven experience
across channels

Download eBook
TIP SHEET

5 BENEFITS OF OPTIMIZING THE END-TO-END CUSTOMER JOURNEY

Learn why connecting your CCM software with modern forms technologies is a
powerful combination

Download Tip Sheet



View More

FINANCIAL SERVICES INFOGRAPHIC:



THE FUTURE OF CUSTOMER EXPERIENCE IN EMBEDDED LENDING

Delivering growth by reimagining frictionless customer journeys

View Infographic




PARTNERING WITH THE BEST TO ACHIEVE UNMATCHED RESULTS

Our robust partner network puts best-in-class services providers and CX-focused
technology seamless integrations right at our customers’ fingertips—empowering
them to achieve impressive ROI quickly and efficiently.

See Partner Directory


ENTERPRISE COMMUNICATIONS WITHOUT COMPLEXITY.

Are you ready to scale the conversation with your customers?


Talk to UsSee Platform
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© 2024 Smart Communications. All rights reserved.


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2024 TRENDS SHAPING CUSTOMER CONVERSATIONS

Explore changing tech, behaviors, expectations and more.

Download Now


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