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TRAVEL UPDATES




CORONAVIRUS UPDATE CENTER



Since our founding in 1934, Groome Transportation has not wavered from its
commitment to passenger and employee safety. Now, more than ever, we are devoted
to ensuring the best and safest possible service experience for our customers.
In response to the 2019 Novel Coronavirus, or COVID-19, here’s how we’re working
to keep you safe when you travel with Groome.


INDUSTRY-LEADING
CLEANLINESS


RIDING IN OUR
VEHICLES


TEAM MEMBER
TRAINING


GET
ANSWERS


INDUSTRY-LEADING CLEANLINESS



As part of our enhanced cleaning procedures, Groome will be using a disinfection
fogging procedure applied by a leading-edge electrostatic sprayer that blankets
the interior surfaces of each vehicle with a high-grade EPA-registered
disinfectant, which is both highly effective against a wide variety of bacteria
and viruses, including coronaviruses, and safe for passengers. This is the same
technology used by leading airlines and hospitals across the country to reduce
the spread of COVID-19.

Our cleaning checklist puts an extra focus on commonly touched surfaces in our
vehicles, offices and waiting areas, and uses the same hospital-grade
disinfectant as our sprayers.

Groome employees are trained and equipped to maintain a clean environment
through frequent hand washing and the use of hand sanitizer.


RIDING IN OUR VEHICLES



Similar to new policies implemented by airlines, and along with TSA guidance, we
have implemented the following additional changes:

 * Face coverings / masks are no longer be required for passengers or employees
   while traveling with Groome Transportation.
 * We will continue to facilitate a regular supply of fresh, filtered air into
   the vehicle.


TEAM MEMBER TRAINING



Groome employees have been trained on measures to prevent the spread of
COVID-19, including the following:

 * Proper cleaning and sanitation techniques, including the use of electrostatic
   disinfectant sprayers.
 * Frequent hand washing for at least 20 seconds or using an alcohol-based hand
   sanitizer with at least 60% alcohol.
 * Avoiding touching their eyes, nose and mouth.
 * Proper use of cloth face coverings.
 * Staying home if not feeling well.


FAQS

FREQUENTLY ASKED QUESTIONS



FACE COVERINGS  >
SCREENING PROTOCOLS  >
CLEANING AND DISINFECTING VEHICLES  >
DRIVER TIPS  >
PASSENGER NOTIFICATION  >


FACE COVERINGS FOR DRIVERS AND PASSENGERS



Will passengers be required to wear face coverings / face masks?

 * In response to the recent court ruling, along with the TSA and many major
   airlines, face coverings / masks will no longer be required for passengers
   while traveling with Groome Transportation.

Will drivers be required to wear face coverings / face masks?

 * In response to the recent court ruling,along with the TSA and many major
   airlines, face coverings / masks will no longer be required for employees
   while working and driving for Groome Transportation.


SCREENING PROTOCOLS



PASSENGER SCREENING PROTOCOL
Does Groome screen its passengers for COVID-19 symptoms?

 * Groome does not screen its passengers for COVID-19 symptoms as: i) passengers
   must self-screen and be fever-free and lack other COVID-19 symptoms prior to
   travel, as described below, and ii) Groome is not in a position to make a
   determination of any risk of COVID-19 infection, which is a matter that
   should be left to health care professionals.
 * Groome recommends that passengers do not travel while ill and/or if they
   demonstrate any other symptoms of COVID-19; in either case passengers should
   seek prompt medical attention.
 * Any person awaiting a COVID-19 test result should not ride in a Groome
   vehicle.
 * All persons of "high risk" should consider not riding the shuttle unless
   necessary.


DRIVER AND EMPLOYEE SCREENING PROTOCOL
How are Groome employees screened for COVID-19 symptoms?

 * Prior to each shift, employees are required to screen themselves for COVID-19
   symptoms, which includes self-taking of temperature to check for fever by
   asking themselves the following upon clocking into work:
   * Since my last day of work, have I had a fever of 100.4°F or higher?
   * Do I have any or a combination of the following symptoms?
   * Cough
   * Shortness of breath or difficulty breathing
   * Fever (CDC considers a person to have a fever when he or she has a measured
     temperature of 100.4oF or greater, feels warm to the touch, or gives a
     history of feeling feverish)
   * Chills
   * Muscle pain
   * Sore throat
   * New loss of taste or smell
 * Any employee who is not feeling well or who has symptoms of any illness is
   required to promptly notify his/her supervisor and stay at home.


CLEANING & DISINFECTING VEHICLES



How frequently are Groome vehicles cleaned and disinfected?

 * Vehicles are cleaned after each service shift (passengers cannot be aboard
   the vehicle during cleaning).

How are Groome vehicles cleaned and disinfected?

 * Groome uses a disinfection fogging procedure that blankets the interior
   surfaces of each vehicle with a safe, high-grade EPA-registered disinfectant,
   which is 99.999% effective against a wide variety of bacteria and viruses,
   including coronaviruses, and is applied with a leading-edge electrostatic
   sprayer. This is similar to what is used by hospitals and airlines.


DRIVER TIPS



How should passengers tip drivers?

 * We recommend that tips for driver be added to the passenger’s credit card
   charge at the time of reservation.
 * Giving cash directly to the driver is also an option.


PASSENGER NOTIFICATION OF COVID-19 POSITIVE CASE



Will passengers be notified should their driver or another passenger in the
vehicle test positive for COVID-19?

 * Groome will work closely with and take guidance from the appropriate public
   health agencies/personnel to identify and/or contact any passengers who may
   have been exposed to a COVID-19-positive driver or passenger. In doing so,
   Groome maintains privacy of any driver or passenger diagnosed or presumed to
   have COVID-19.

For further guidance we recommend travelers reference the CDC website.

Make a Reservation



ABQ

 * Santa Fe


ATL

 * Athens
 * Auburn
 * Augusta
 * Birmingham
 * Chattanooga
 * Columbus
 * Fort Benning
 * Macon
 * Tuscaloosa
 * Warner Robins


BHM

 * Tuscaloosa


BNA

 * Chattanooga


DIA

 * Colorado Springs
 * Fort Collins
 * Loveland
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MCO

 * Daytona
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MSP

 * Alexandria
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 * La Crosse
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OAK

 * Oakland
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 * Sonoma County


PDX

 * Albany
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 * Eugene
 * Salem
 * Woodburn


PHX

 * Flagstaff
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 * Prescott
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SFB

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SFO

 * Monterey
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SJC

 * Marina
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 * Prunedale


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Groome Transportation has 1,000+ daily trips to/ from Hartsfield-Jackson Atlanta
International Airport (ATL), Albuquerque International Sunport (ABQ),
Birmingham-Shuttlesworth International Airport (BHM), Nashville Airport (BNA),
Denver International Airport (DIA), Minneapolis-St. Paul Airport (MSP), Orlando
International Airport (MCO), Oakland International Airport (OAK), Portland
International Airport (PDX), Phoenix Sky Harbor Airport (PHX), Orlando Sanford
International Airport (SFB), San Francisco International Airport (SFO) and San
Jose International Airport (SJC). With over 85 years of experience, customer
satisfaction is our top priority.

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