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CERTAIN HP PRINT PRODUCTS, DIGITAL SENDING PRODUCTS - POTENTIAL REMOTE CODE
EXECUTION AND BUFFER OVERFLOW

Certain HP Print products and Digital Sending products may be vulnerable to
potential remote code execution and buffer overflow with use of Link-Local
Multicast Name Resolution or LLMNR.

Severity

High

HP Reference

HPSBPI03780 rev. 9

Release date

March 21, 2022

Last updated

November 22, 2022

Category

Print

Potential Security Impact

Remote code execution, Buffer overflow

Scroll to Resolution

Receive updates on this bulletin


RELEVANT COMMON VULNERABILITIES AND EXPOSURES (CVE) LIST

Reported by: Angelboy (@scwuaptx) from DEVCORE Research Team working with Trend
Micro Zero Day Initiative

List of CVE IDs

CVE ID

CVSS

Severity

Vector

CVE-2021-3942

8.4

High

CVSS:3.0/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:L

Learn more about CVSS 3.0 base metrics, which range from 0 to 10.

PSR-2021-0178


RESOLUTION

Update your printer firmware.

HP has provided firmware updates for potentially affected products listed in the
table below. To obtain the updated firmware listed below, go to the HP Software
and Driver Downloads, and then search for your printer model.

Note:

Some FutureSmart printers may have multiple available firmware platforms -
FutureSmart 3 (FS3), FutureSmart 4 (FS4), or FutureSmart 5 (FS5). Select the
appropriate firmware version for the applicable FutureSmart platform. For
products marked with an asterisk (*), Contact HP Customer Support to obtain this
version of firmware.

In certain HP Enterprise and HP LaserJet Pro printers, the issue may also be
mitigated by disabling LLMNR in network settings. Refer to the following links,
and for more information, refer to the product user guide for full instructions.

HP LaserJet Enterprise, HP PageWide Enterprise - Disable unused network
protocols and features (EWS)

HP LaserJet Pro – Disable unused network protocols and features (EWS)


AFFECTED PRODUCTS

Find the products affected and the firmware version that resolves the
vulnerabilities.


HP ENTERPRISE PRINTERS

Review the table for affected HP Enterprise printers and the updated firmware
version.

Affected HP Enterprise printers

Product Name

Product Number

Updated Firmware Version

HP Color LaserJet Enterprise CM4540 MFP

CC419A, CC420A, CC421A

FS3: 3.9.9 (2309059_000621) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise CP5525

CE707A, CE708A, CE709A

FS3: 3.9.9 (2309059_000618) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise Flow MFP M578

HP Color LaserJet Enterprise MFP M578

7ZU85A, 7ZU86A, 7ZU87A, 7ZU88A

FS4: 4.11.2.3 (2411192_064712) or higher

FS5: 5.4 (2504171_023872) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise Flow MFP M880z

HP Color LaserJet Managed Flow MFP M880zm

D7P70A, A2W75A, A2W76A, D7P70A, D7P71A, L3U51A, L3U52A

FS3: 3.9.9 (2309059_000589) or higher

FS4: 4.11.2.3 (2411192_064701) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M455

3PZ95A

FS5: 5.4 (2504171_023889) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M552

B5L23A

FS3: 3.9.9 (2309059_000614) or higher

FS4: 4.11.2.3 (2411192_064715) or higher *

FS5: 5.4 (2504171_023885) or higher *

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M553

HP Color LaserJet Managed M553

B5L24A, B5L25A, B5L26A, BL27A, B5L38A, B5L39A

FS3: 3.9.9 (2309059_000614) or higher

FS4: 4.11.2.3 (2411192_064715) or higher *

FS5: 5.4 (2504171_023885) or higher *

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M554, M555

7ZU78A, 7ZU79A, 7ZU81A

FS4: 4.11.2.3 (2411192_064709) or higher

FS5: 5.4 (2504171_023885) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M651

HP Color LaserJet Managed M651

CZ255A, CZ256A, CZ257A, H0DC9A, L8Z07A

FS3: 3.9.9 (2309059_000597) or higher

FS4: 4.11.2.3 (2411192_064706) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M652

J7Z98A, J7Z99A

FS4: 4.11.2.3 (2411192_064707) or higher

FS5: 5.4 (2504171_023884) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M653

J8A04A, J8A05A, J8A06A

FS4: 4.11.2.3 (2411192_064707) or higher

FS5: 5.4 (2504171_023884) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M750

D3L08A, D3L09A, D3L10A

FS3: 3.9.9 (2309059_000608) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M751

HP Color LaserJet Managed E75245

T3U43A, T3U44A, T3U64A

FS4: 4.11.2.3 (2411192_064687) or higher

FS5: 5.4 (2504171_023897) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M855

A2W77A, A2W78A, A2W79A, D7P72A, D7P73A

FS3: 3.9.9 (2309059_000596) or higher

FS4: 4.11.2.3 (2411192_064685) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise M856

T3U51A, T3U52A

FS4: 4.11.2.3 (2411192_064693) or higher

FS5: 5.4 (2504171_023901) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise MFP M480

3QA55A

FS5: 5.4 (2504171_023869) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise MFP M577

HP Color LaserJet Enterprise Flow MFP M577

B5L46A, B5L47A, B5L48A, B5L54A

FS3: 3.9.9 (2309059_000586) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023872) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise MFP M680

HP Color LaserJet Enterprise Flow MFP M680

CZ248A, CZ249A, CZ250A, CA251A

FS3: 3.9.9 (2309059_000602) or higher

FS4: 4.11.2.3 (2411192_064689) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise MFP M681

HP Color LaserJet Enterprise Flow MFP M681

J8A10A, J8A11A, J8A12A, J8A13A

FS4: 4.11.2.3 (2411192_064686) or higher

FS5: 5.4 (2504171_023881) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise MFP M682

HP Color LaserJet Enterprise Flow MFP M682

J8A16A, J8A17A

FS4: 4.11.2.3 (2411192_064686) or higher

FS5: 5.4 (2504171_023881) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Enterprise MFP M776

HP Color LaserJet Enterprise Flow MFP M776

T3U55A, T3U56A

FS4: 4.11.2.3 (2411192_064695) or higher

FS5: 5.4 (2504171_023880) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed E45028

3QA35A

FS5: 5.4 (2504171_023889) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed E55040dw

3GX98A

FS4: 4.11.2.3 (2411192_064709) or higher

FS5: 5.4 (2504171_023885) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed E65050/60

L3U55A, L3U56A, L3U57A

FS4: 4.11.2.3 (2411192_064707) or higher

FS5: 5.4 (2504171_023884) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed E65150/60

3GY03A, 3GY04A

FS4: 4.11.2.3 (2411192_064707) or higher

FS5: 5.4 (2504171_023884) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed E85055

T3U66A

FS4: 4.11.2.3 (2411192_064693) or higher

FS5: 5.4 (2504171_023901) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E47528

3QA75A

FS5: 5.4 (2504171_023869) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E57540

HP Color LaserJet Managed Flow MFP E57540

3GY25A, 3GY26A

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023872) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E67550/60

HP Color LaserJet Managed Flow MFP E67550/60

L3U66A, L3U67A, L3U69A, L3U70A,

FS4: 4.11.2.3 (2411192_064686) or higher

FS5: 5.4 (2504171_023881) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E67650/60

3GY31A, 3GY32A

FS4: 4.11.2.3 (2411192_064686) or higher

FS5: 5.4 (2504171_023881) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E77422-E77428

5CM75A, 5CM76A, 5CM77A, 5CM78A, 5CM79A, 5RC91A, 5RC92A

FS4: 4.11.2.3 (2411192_064678) or higher

FS5: 5.4 (2504171_023873) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E77822/25/30

HP Color LaserJet Managed Flow MFP E77822/25/30

X3A77A, X3A80A, X3A83A, Z8Z01A, Z8Z0A, Z8Z05A, X3A78A, X3A81A, X3A84A, Z8Z00A,
Z8Z02A, Z8Z04A

FS4: 4.11.2.3 (2411192_064697) or higher

FS5: 5.4 (2504171_023888) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E78223-E78228

8GS12A, 8GS13A, 8GS14A, 8GS15A, 8GS36A, 8GS37A, 8GS43A, 8GS44A, 8GS50A, 17F27AW,
19GSAW,

FS4: 4.11.2.3 (2411192_064678) or higher

FS5: 5.4 (2504171_023873) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E78323/30

8GS00A, 8GS01A, 8GS25A, 8GS26A, 8GS27A, 8GS28A, 8GS29A, 8GS30A, 8GR94A, 8GR95A,
8GR96A, 8GR97A, 8GR98A, 8GR99A, 8PE94A, 8PE95A, 8PE96A, 8PE97A, 8PE98A, 9RT91A,
9RT92A

FS4: 4.11.2.3 (2411192_064697) or higher

FS5: 5.4 (2504171_023888) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E87640/50/60

HP Color LaserJet Managed Flow MFP E87640/50/60

X3A86A, X3A87A, X3A89A, X3A90A, X3A92A, X3A93A, Z8Z12A, Z8Z13A, Z8Z14A, Z8Z15A,
Z8Z16A, Z8Z17A

FS4: 4.11.2.3 (2411192_064679) or higher

FS5: 5.4 (2504171_023878) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP E87640du-E87660du

5CM63A, 5CM64A, 5CM65A, 5CM66A, 5FM80A, 5FM81A, 5FM82A, 5RC86A, 5RC87A, 5RC88A

FS4: 4.11.2.3 (2411192_064679) or higher

FS5: 5.4 (2504171_023878) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP M577

HP Color LaserJet Managed Flow MFP M577

B5L49A, B5L50A

FS3: 3.9.9 (2309059_000586) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023872) or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Managed MFP M680

HP Color LaserJet Managed Flow MFP M680

L3U47A, L3U48A

FS3: 3.9.9 (2309059_000602) or higher

FS4: 4.11.2.3 (2411192_064689) or higher

or

Follow mitigation to disable LLMNR

HP Digital Sender Flow 8500 fn2 Document Capture Workstation

L2762A

FS4: 4.11.2.3 (2411192_064680) or higher

FS5: 5.4 (2504171_023867) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 500 Color MFP M575

HP LaserJet Enterprise Color Flow MFP M575

CD644A, CD645A, CD646A

FS3: 3.9.9 (2309059_000598) or higher

FS4: 4.11.2.3 (2411192_064696) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 500 Color Printer M551

CF081A, CF082A, CF083A

FS3: 3.9.9 (2309059_000590) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 500 MFP M525f

HP LaserJet Enterprise Flow MFP M525

CF116A, CF117A, CF118A

FS3: 3.9.9 (2309059_000592) or higher

FS4: 4.11.2.3 (2411192_064710) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 600 Printer M601

CE989A, CE990A

FS3: 3.9.9 (2309059_000599) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 600 Printer M602

CE991A, CE992A, CE993A

FS3: 3.9.9 (2309059_000599) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 600 Printer M603

CE994A, CE995A, CE996A

FS3: 3.9.9 (2309059_000599) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 700 color MFP M775

HP Color LaserJet Managed MFP M775

CF304A, CC522A, CC523A, CC524A, L3U49A, L3U50A

FS3: 3.9.9 (2309059_000607) or higher

FS4: 4.11.2.3 (2411192_064719) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise 700 Printer M712

CF235A, CF236A, CF238A

FS3: 3.9.9 (2309059_000605) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise Flow MFP M830

HP LaserJet Managed Flow MFP M830

CF367A, L3U65A

FS3: 3.9.9 (2309059_000617) or higher

FS4: 4.11.2.3 (2411192_064718) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M406

3PZ15A

FS5: 5.4 (2504171_023891) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M407

3PZ16A

FS5: 5.4 (2504171_023891) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M4555 MFP

CE502A, CE503A, CE504A, CE738A

FS3: 3.9.9 (2309059_000619) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M506

HP LaserJet Managed M506

F2A68A, F2A69A, F2A70A, F2A71A, F2A66A, F2A67A

FS3: 3.9.9 (2309059_000588) or higher

FS4: 4.11.2.3 (2411192_064715) or higher *

FS5: 5.4 (2504171_023895) or higher *

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M507

1PV86A, 1PV87A, 1PV88A, 1PV89A

FS4: 4.11.2.3 (2411192_064677) or higher

FS5: 5.4 (2504171_023900) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M604

E6B67A, E6B68A

FS3: 3.9.9 (2309059_000616) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M605

HP LaserJet Managed M605

E6B69A, E6B70A. E6B71A

FS3: 3.9.9 (2309059_000616) or higher

FS4: 4.11.2.3 (2411192_064715) or higher *

FS5: 5.4 (2504171_023908) or higher *

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M606

E6B72A, E6B73A

FS3: 3.9.9 (2309059_000616) or higher

FS4: 4.11.2.3 (2411192_064715) or higher *

FS5: 5.4 (2504171_023908) or higher *

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M607

K0Q14A, K0Q15A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M608

K0Q17A, K0Q18A, K0Q19A, M0P32A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M609

K0Q20A, K0Q21A, K0Q22A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M610

7PS81A, 7PS82A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M611

7PS83A, 7PS84A, 7PS85A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M612

7PS86A, 7PS87A, 7PS88A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise M806

CZ244A, CZ245A

FS3: 3.9.9 (2309059_000606) or higher

FS4: 4.11.2.3 (2411192_064698) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M430

3PZ55A

FS5: 5.4 (2504171_023906) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M431

3PZ56A

FS5: 5.4 (2504171_023906) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M527

HP LaserJet Enterprise Flow MFP M527z

F2A76A, F2A77A, F2A78A, F2A81A

FS3: 3.9.9 (2309059_000587) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023870) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M528

1PV49A, 1PV64A, 1PV65A, 1PV66A, 1PV67A

FS4: 4.11.2.3 (2411192_064691) or higher

FS5: 5.4 (2504171_023887) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M630

HP LaserJet Enterprise Flow MFP M630

B3G84A, B3G85A, J7X28A, B3G86A, P7Z47A

FS3: 3.9.9 (2309059_000593) or higher

FS4: 4.11.2.3 (2411192_064692) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M631

HP LaserJet Enterprise Flow MFP M631

J8J63A, J8J64A, J8J65A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M632

HP LaserJet Enterprise Flow MFP M632

J8J70A, J8J71A, J8J72A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M633

HP LaserJet Enterprise Flow MFP M633

J8J76A, J8J78A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M634

HP LaserJet Enterprise Flow MFP M634

7PS94A, 7PS95A, 7PS96A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M635

HP LaserJet Enterprise Flow MFP M635

7PS97A, 7PS98A, 7PS99A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M636

HP LaserJet Enterprise Flow MFP M636

7PT00A, 7PT01A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Enterprise MFP M725

HP LaserJet Managed MFP M725

CF066A, CF067A, CF068A, CF069A, L3U63A, L3U64A

FS3: 3.9.9 (2309059_000609) or higher

FS4: 4.11.2.3 (2411192_064688) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed 500 color MFP M575

HP LaserJet Managed color Flow MFP M575

L3U45A, L3U46A

FS3: 3.9.9 (2309059_000598) or higher

FS4: 4.11.2.3 (2411192_064696) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed 500 MFP M525

HP LaserJet Managed Flow MFP M525

L3U59A, L3U60A

FS3: 3.9.9 (2309059_000592) or higher

FS4: 4.11.2.3 (2411192_064710) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed E40040

3PZ35A

FS5: 5.4 (2504171_023891) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed E50045

3GN19A

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023895) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed E50145

1PU51A, 1PU52A

FS4: 4.11.2.3 (2411192_064677) or higher

FS5: 5.4 (2504171_023900) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed E60055/65/75

M0P33A, M0P35A, M0P36A, M0P39A, M0P40A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed E60155/65/75

3GY09A, 3GY10A, 3GY12A

FS4: 4.11.2.3 (2411192_064682) or higher

FS5: 5.4 (2504171_023871) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E42540

3PZ75A

FS5: 5.4 (2504171_023906) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E52545

HP LaserJet Managed Flow MFP E52545c

3GY19A, 3GY20A

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023870) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E52645

1PS54A, 1PS55A

FS4: 4.11.2.3 (2411192_064691) or higher

FS5: 5.4 (2504171_023887) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E62555/65

HP LaserJet Managed Flow MFP E62555/65/75

J8J66A, J8J67A, J8J73A, J8J74A, J8J79A, J8J80A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E62655/65

HP LaserJet Managed Flow MFP E62675

3GY14A, 3GY15A, 3GY16A, 3GY17A, 3GY18A

FS4: 4.11.2.3 (2411192_064704) or higher

FS5: 5.4 (2504171_023882) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E72425/30

5CM68A, 5CM69A, 5CM70A, 5CM71A, 5CM72A, 5RC89A, 5RC90A

FS4: 4.11.2.3 (2411192_064699) or higher

FS5: 5.4 (2504171_023883) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E72525/30/35

HP LaserJet Managed Flow MFP E72525/30/35

X3A59A, X3A60A, X3A62A, X3A63A, X3A65A, X3A66A, Z8Z06A, Z8Z07A, Z8Z08A, Z8Z09A,
Z8Z010A, Z8Z011A

FS4: 4.11.2.3 (2411192_064694) or higher

FS5: 5.4 (2504171_023894) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E82540/50/60

HP LaserJet Managed Flow MFP E82540/50/60

X3A68A, X3A69A, X3A71A, X3A72A, X3A74A, X3A75A, X3A79A, X3A82A, Z8Z18A, Z8Z19,
AZ8Z20A, Z8Z22A, Z8Z23A

FS4: 4.11.2.3 (2411192_064681) or higher

FS5: 5.4 (2504171_023876) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP E82540/50/60du

5CM59A, 5RC83A, 5FM76A, 5CM58A, 5RC84A, 5FM77A, 5CM61A, 5RC85A, 5FM78A

FS4: 4.11.2.3 (2411192_064681) or higher

FS5: 5.4 (2504171_023876) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP M527

HP LaserJet Managed Flow MFP M527z

F2A79A, F2A80A

FS3: 3.9.9 (2309059_000587) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023870) or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Managed MFP M630

HP LaserJet Managed Flow MFP M630

L3U61A, L3U62A, P7Z48A

FS3: 3.9.9 (2309059_000593) or higher

FS4: 4.11.2.3 (2411192_064692) or higher

or

Follow mitigation to disable LLMNR

HP OfficeJet Enterprise Color MFP X585

HP OfficeJet Managed Color MFP X585

B5L04A, B5L05A, L3U40A

FS3: 3.9.9 (2309059_000591) or higher

FS4: 4.11.2.3 (2411192_064705) or higher

or

Follow mitigation to disable LLMNR

HP OfficeJet Enterprise Color X555

C2S11A, C2S12A, L1H45A

FS3: 3.9.9 (2309059_000585) or higher

FS4: 4.11.2.3 (2411192_064716) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Color 755

4PZ47A

FS4: 4.11.2.3 (2411192_064713) or higher

FS5: 5.4 (2504171_023890) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Color MFP 774

4PZ43A, 4PA44A

FS4: 4.11.2.3 (2411192_064700) or higher

FS5: 5.4 (2504171_023886) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Color MFP 779

4PZ45A, 4PZ46A

FS4: 4.11.2.3 (2411192_064700) or higher

FS5: 5.4 (2504171_023886) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Enterprise Color 556

G1W46A, G1W46V, G1W47A, G1W47V

FS3: 3.9.9 (2309059_000603) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023892) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Enterprise Color 765

J7Z04A

FS4: 4.11.2.3 (2411192_064713) or higher

FS5: 5.4 (2504171_023890) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Enterprise Color Flow MFP 785

J7Z11A, J7Z12A

FS4: 4.11.2.3 (2411192_064708) or higher

FS5: 5.4 (2504171_023879) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Enterprise Color MFP 586

HP PageWide Enterprise Color Flow MFP 586z

G1W39A, G1W40A, G1W41A

FS3: 3.9.9 (2309059_000595) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023874) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Enterprise Color MFP 780

HP PageWide Enterprise Color Flow MFP 780f

J7Z09A, J7Z10A

FS4: 4.11.2.3 (2411192_064708) or higher

FS5: 5.4 (2504171_023879) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color E55650

L3U44A

FS3: 3.9.9 (2309059_000603) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023892) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color E75160

J7Z06A

FS4: 4.11.2.3 (2411192_064713) or higher

FS5: 5.4 (2504171_023890) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color MFP E58650dn

HP PageWide Managed Color Flow MFP E58650z

L3U42A, L3U43A

FS3: 3.9.9 (2309059_000595) or higher

FS4: 4.11.2.3 (2411192_064715) or higher

FS5: 5.4 (2504171_023874) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color MFP E77650

HP PageWide Managed Color Flow MFP E77660z

HP PageWide Managed Color Flow MFP E77650/60z

J7Z13A, Z5G79A, J7Z08A, J7Z14A, J7Z05A, Z5G77A, J7Z03A, J7Z07A

FS4: 4.11.2.3 (2411192_064708) or higher

FS5: 5.4 (2504171_023879) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color MFP P77440

Y3Z60A

FS4: 4.11.2.3 (2411192_064700) or higher

FS5: 5.4 (2504171_023886) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color MFP P77940/50/60

Y3Z61A, Y3Z62A, Y3Z63A, Y3Z64A, Y3Z65A, Y3Z66A, Y3Z68A, 2GP22A, 2GP23A, 2GP25A,
2GP26A, 5ZN98A, 5ZN99A, 5ZP00A, 5ZP01A

FS4: 4.11.2.3 (2411192_064700) or higher

FS5: 5.4 (2504171_023886) or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed Color P75250

Y3Z49A

FS4: 4.11.2.3 (2411192_064713) or higher

FS5: 5.4 (2504171_023890) or higher

or

Follow mitigation to disable LLMNR

HP ScanJet Enterprise 8500 FN1 Document Capture Workstation

L2717A, L2719A

FS3: 3.9.9 (2309059_000620) or higher

or

Follow mitigation to disable LLMNR

HP ScanJet Enterprise Flow N9120 fn2 Document Scanner

L2763A

FS4: 4.11.2.3 (2411192_064683) or higher

FS5: 5.4 (2504171_023895) or higher

or

Follow mitigation to disable LLMNR


HP LASERJET, LASERJET PRO PRINTERS

Review the table for affected HP LaserJet and LaserJet Pro printers, and the
updated firmware version.

Affected HP LaserJet and LaserJet Pro printers

Product Name

Product Number

Updated Firmware Version

HP Color LaserJet Pro M153-M154 Printer series

T6B46A, T6B47A, T6B50A, T6B49A, T6B48A, T6B51A, T6B54A, T6B55A, T6B53A, T6B52A

20220316 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro M155-M156 Printer series

7KW48A, 7KW49A, 7KW50A, 7KW51A

20220411 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro M252

B4A22A, B4A21A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro M253-M254 series

T6B56A, T6B58A, T6B57A, T6B62A, T6B63A, T6B61A, T6B65A, T6B60A, T6B64A, T6B59A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro M255-M256 Printer series

7KW65A, 7KW64A, 7KW63A, 7KW68A, 7KW67A, 7KW66A

20220411 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro M452

CF389A, CF389V, CF394A, CF394V, CF388A, CF388V

20220414 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro M453-M454 series

W1Y40A, W1Y41A, W1Y46A, W1Y47A, W1Y44A, W1Y45A, W1Y43A

002_2208A or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M180-M181 series

T6B73A, T6B70A, T6B74A, T6B75A, T6B72A, T6B71A

20220316 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M182-M185 series

7KW54A, 7KW55A, 7KW56A, 7KW57A, 7KW59A, 7KW58A

20220411 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M277, M274 series

M6D61A, B3Q17A, B3Q11A, B3Q10A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M280-M281 Printer series

T6B85A, T6B84A, T6B80A, T6B83A, T6B86A, T6B81A, T6B82A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M282-M285 series

7KW72A, 7KW73A, 7KW74A, 7KW75A, 7KW76A, 7KW77A, 7KW78A, 7KW79A

20220411 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M377, M477 series

M5H23A, CF378A, CF379A, CF377A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP Color LaserJet Pro MFP M478-M479 series

W1A75A, W1A76A, W1A77A, W1A81A, W1A82A, W1A79A, W1A80A, W1A78A

002_2208A or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M101-M106 Printer series

G3Q34A, G3Q35A, G3Q36A, G3Q37A, G3Q39A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M109 - M112 Printer series

2U582A, 2U584A, 7MD66A, 7MD68A, 2U587A

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M109a - M112a Printer series

2U581A, 7MD65A, 7MD67A, 2U586A

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M109e - M112e Printer series

2U582E, 2U584E, 7MD66E, 7MD68E, 2U587E

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M118-M119 Printer series

4PA39A

20211215 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M203-M206 Printer series

G3Q50A, G3Q46A, G3Q47A, G3Q48A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M207 - M212 Printer series

9YF84A, 9YF85A, 6GW63A, 6GW61A, 6GW62A, 9YF80A, 9YF82A, 9YF83A

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet M207e - M212e Printer series

6GW62E, 6GW62ER

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet MFP M129-M134 series

G3Q57A, G3Q59A, G3Q60A, G3Q58A, G3Q61A, G3Q63A, G3Q64A, G3Q65A, G3Q62A, G3Q68A,
G3Q66A, G3Q67A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet MFP M139 - M142 Printer series

7MD69A, 7MD70A, 7MD70F, 2A129A, 7MD71A, 2A130A, 2U589A, 2U589F, 7MD72A, 7MD73A,
7MD74A, 7MD75A, 1Y7D4A, 7MD76A

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet MFP M139e - M142e Printer series

7MD70E, 2A130E, 2U589E, 7MD72E, 7MD74E, 7MD76E

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet MFP M227-M230 series

G3Q78A, G3Q79A, Q3Q75A, G3Q74A, G3Q77A, G3Q76A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet MFP M232e-M237e Printer series

6GW99E, 9YF91E, 6GX00E, 6GX02E, 9YG02E, 6GX01A, 6GX05E, 9YG05E, 6GX09A, 6GX09E

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet MFP M232-M237 Printer series

9YF96A, 9YF97A, 9YF98A, 9YG10A, 9YG11A, 6GX03A, 6GX04A, 6GX05A, 6GX06A, 6GW71A,
9YF90A, 6GW99A, 9YF88A, 9YF91A, 6GX00A, 9YF89A, 9YG02A, 9YF92A, 9YG05A, 9YF94A,
9YF95A, 9YG08A, 9YG09A

20220428 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro 200 Color MFP M276

CF144A, CF145A

Follow mitigation to disable LLMNR

HP LaserJet Pro 200 M251

CF146A, CF147A

Follow mitigation to disable LLMNR

HP LaserJet Pro M14-M17 Printer series

W2G50A, W2G51A, W2G52A, W2G53A, Y5S43A, Y5S47A

Follow mitigation to disable LLMNR

HP LaserJet Pro M201 series

CF466A, CF456A, CF455A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M202 series

CF467A, C6N21A, C6N20A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M225, M226

CF484A, CF485A, CF486A, CF497A, C6N22A, C6N23A

20220520 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M304-M305 Printer series

W1A66A, W1A46A, W1A47A, W1A48A

002_2208A or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M402-M403 series

C5F94A, G3V21A, C5J91A, C5F96A, C5F93A, F6J43A, F6J41A, C5F92A, C5F95A, F6J42A,
F6J44A, G3V21A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M404-M405 Printer series

W1A51A, W1A53A, W1A56A, W1A63A, W1A52A, 93M22A, W1A58A, W1A59A, W1A60A, W1A57A

002_2208A or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M435

A3E42A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M501

J8H61A, J8H60A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M521

A8P79A, A8P80A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro M701, M706 series

B6S00A, B6S01A, B6S02A, K9G90A, K9G91A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro MFP M148-M149 Printer series

4PA41A, 4PA42A, 4PA43A, 4PA44A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro MFP M28-M31 Printer series

W2G54A, W2G55A, W2G56A, W2G57A, Y5S53A, Y5S50A, Y5S54A, Y5S55A

Follow mitigation to disable LLMNR

HP LaserJet Pro MFP M426-M427 f series

F6W14A, F6W17A, F6W15A, F6W18A, C5F98A, C5F99A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro MFP M426-M427 series

F6W13A, F6W16A, 1GP80A, F6W19A, C5F97A

20220414 or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro MFP M428-M429 f series

W1A29A, W1A32A, W1A30A, W1A38A, W1A34A, W1A35A

002_2208A or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Pro MFP M428-M429 series

W1A28A, W1A31A, W1A33A

002_2208A or higher

or

Follow mitigation to disable LLMNR

HP LaserJet Tank 1020 Printer Series

381V5A, 381V6A

20220622 or higher

HP LaserJet Tank 1502-1504 Printer Series

2R3E1A, 2R3E2A, 2R7F3A

20220622 or higher

HP LaserJet Tank 2502-2506 Printer Series

2R3E3A, 2R7F4A, 381V4A

20220622 or higher

HP LaserJet Tank MFP 1005 Printer Series

381U3A, 381U4A

20220622 or higher

HP LaserJet Tank MFP 1602-1604 Printer Series

2R3E7A, 2R3E8A, 381L0A

20220622 or higher

HP LaserJet Tank MFP 2602-2606 Printer Series

2R3F0A, 2R7F5A, 381U7A, 381U8A, 381V0A, 381V1A, 381U9A, 381U6A, 381U0A, 381U5A,
381U1A, 381U2A

20220622 or higher


HP PAGEWIDE PRO PRINTERS

Review the table for affected HP PageWide Pro printers and the updated firmware
version.

Affected HP PageWide Pro printers

Product Name

Product Number

Updated Firmware Version

HP PageWide 352dw Printer

J6U57A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide 377dw Multifunction Printer

J9V80A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P55250dw Printer series

J6U55A, J6U51B, J6U55B

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P57750dw Multifunction Printer

J9V82A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P75050dn/dw

W1B28A, Y3Z45A, W1B29A, Y3Z47A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P77740dn Multifunction Printer

Y3Z57A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P77740dw Multifunction Printer

W1B33A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P77740z Multifunction Printer

W1B39A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P77750z Multifunction Printer

W1B37A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Managed P77760z Multifunction Printer

W1B38A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 452dn Printer series

D3Q15A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 452dw Printer series

D3Q16A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 477dn Multifunction Printer series

D3Q19A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 477dw Multifunction Printer series

D3Q20A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 552dw Printer series

D3Q17A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 577dw Multifunction Printer series

D3Q21A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 577z Multifunction Printer series

K9Z76A

2208A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 750dn Printer

Y3Z44A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 750dw Printer

A7W93A, Y3Z46A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 772dn Multifunction Printer

Y3Z54A

006.2225A or higher

or

Follow mitigation to disable LLMNR

HP PageWide Pro 772dw Multifunction Printer

W1B31A

006.2225A or higher

or

Follow mitigation to disable LLMNR


HP DESKJET, ENVY, OFFICEJET, SMART TANK PRINTERS

Review the table for affected HP DeskJet, ENVY, OfficeJet, and Smart Tank
printers, and the updated firmware version.

Affected printers

Product Name

Product Number

Updated Firmware Version

HP DeskJet 2600 All-in-One Printer series

Y5H80A, Y5H68A, V1N07A, Y5H67A, Y5H69A, V1N08A, Y5H60A, Y5H61A, Y5H62A, Y5H63A,
Y5H64A, Y5H65A, V1N05A, V1N01A, V1N03A, V1N04A, 5SF02A, 5SF03A, 5SF04A, Y5H58A,
Y5H66A, 4UJ28A, 6JY94A, Y5H59A

001.2237A or higher

HP DeskJet 2700 All-in-One Printer series

3XV19A, 7FR52A, 7FR57A, 7FR53A, 7FR58A, 7FR61A, 5AR83A, 5AR84A, 5AR85A, 8RK11A,
3XV17A

2208H/2208I/2208J or higher

HP DeskJet 2700e All-in-One series

26K72B, 26K67B, 297W8A, 26K68B, 297X0A, 26K70B, 297X1A, 2A9Q5A, 26K72A, 26K69A,
26K70A, 26K71A, 26K68A, 26K67A

2208H/2208I/2208J or higher

HP DeskJet 3630 All-in-One Printer series

F5S43A, F5S57A, K4T94A, F5S47A, F5S48A, K4T95A, K4T93A, K4T96A, V3F21A, V3F22A,
K4T97A, K4T98A

001.2223A or higher

HP DeskJet 3700 All-in-One Printer series

J9V86A, T8W54A, T8W92A, T8W56A, T8W57A, T8W58A, T8W59A, T8W93A, T8W94A, T8W51A,
T8W52A, T8W83A, T8W95A, T8W96A, J9V90A, J9V91A, J9V92A, 2FY93A, 1LU12A, T8W88A

001.2218A or higher

HP DeskJet 3755 All-in-One Printer

J9V90A, J9V91A, J9V92A, 1LU12A

001.2218A or higher

HP DeskJet 4100e All-in-One series

26Q91B, 26Q90B, 26Q94A, 26Q95A, 26Q92B, 26Q96A, 26Q97A, 26Q93B, 2A9T7A, 26Q91A,
26Q90A, 26Q93A

2208H/2208I/2208J or higher

HP DeskJet Ink Advantage 2600 All-in-One Printer series

V1N02A, Y5Z00A

001.2237A or higher

HP DeskJet Ink Advantage 2700 All-in-One series

4WS04A, 7FR21A, 7FR20A

2208H/2208I/2208J or higher

HP DeskJet Ink Advantage 3630 All-in-One Printer series

F5S44A, K4U06A, K4U07A, K4U08A, F5S45A, K4T99A, K4U00A, K4U01A, K4U02A

001.2223A or higher

HP DeskJet Ink Advantage 3700 All-in-One Printer series

J9V87A, J9V88A, 3YZ74A, 4SC29A, T8W37A, 3YZ75A, 4SC30A, T8W38A, 1DT61A, 1DT62A,
T8W35A, T8W36A

001.2218A or higher

HP DeskJet Ink Advantage 3830 All-in-One Printer series

F5R96A, F5R97A

001.2223A or higher

HP Deskjet Ink Advantage Ultra 4800 Series

25R63A, 25R64A, 25R69A, 25R66A, 25R76A, 25R67A, 25R65A

2208H/2208I/2208J or higher

HP DeskJet Ink Advantage Ultra 5730 All-in-One Printer series

F5S61A, F5S60A

001.2221A or higher

HP DeskJet Plus 4100 series

7FS81B, 3XV14B, 3XV15A, 3XV15D, 7FS74D, 7FS75D, 7FS88A, 7MR23A , 7FS83D, 7FS86A,
7FS87A, 7FS87D, 7FS88D, 7MR24A, 7FS79B, 7FS77B, 7FS79A, 3XV14C, 8QB70A, 7FS74A,
3XV13A, 7FS76A

2208H/2208I/2208J or higher

HP DeskJet Plus Ink Advantage 4100 All-in-One series

4WS36C, 4WS36B, 4WS37B, 7FS94B, 7HZ75B, 7FS95B, 7FS96B, 7FS97B, 7HZ76B, 7FS98B,
7FS99B, 7FT01B, 7FT02B, 7FT03B

2208H/2208I/2208J or higher

HP DeskJet Plus Ink Advantage 6000 All-in-One Printer series

5SE522A

001.2214A or higher

HP DeskJet Plus Ink Advantage 6400 All-in-One Printer series

5SD78A, 5SD79A

001.2214A or higher

HP ENVY 6000 All-in-One Printer series

5SE17A, 6WD35A, 7CZ37A, 5SE18A, 5SE16A, 5SE19A, 5SE20A, 8QQ97A, 8QQ98A, 8QQ99A

001.2214B or higher

HP ENVY 6000e All-In-One Printer series

223N6A, 2K4V8A, 2K4W1A, 2K4W2A, 223N2A, 223N1A, 223N5A, 223N9A

001.2211D or higher

HP ENVY 6400e All-In-One Printer series

223R6A, 2K5L5A, 223R2A, 223R1A, 223R3A, 223R9A

001.2211D or higher

HP ENVY Inspire 7200e Series

349U9D, 349U8D

002.2223B or higher

HP ENVY Inspire 7900e Series

242P6B, 242P7D, 242P8D, 242P9D, 31K21D, 31K29D, 2H2N1B, 2H2N7D, 2H2P0D, 31K15D,
31K22D, 31K30D, 349V2B, 2Z1C2A, 327A9A, 1W2Y9A, 2H2M8A, 349U4A

002.2223B or higher

HP OfficeJet 200 Mobile Printer series

CZ993A, L9B95A

001.2218A or higher

HP OfficeJet 202 Mobile Printer

N4K99C, N4L14C

001.2218A or higher

HP OfficeJet 250 Mobile All-in-One Printer series

CZ992A, L9D57A, N4L17A

001.2218A or higher

HP OfficeJet 252 Mobile All-in-One Printer

N4L16C, N4L18C

001.2218A or higher

HP Officejet 3830 All-in-One Printer series

F5R95A, K7V40A, K7V36A, F5R99A, K7V37A, K7V38A

001.2223A or higher

HP OfficeJet 6950 All-in-One Printer series

P4C78A, P4C85A, T3P03A, P4C86A, P4C81A, P4C82A, P4C84A,

001.2218A or higher

HP OfficeJet 6960 All-in-One Printer series

T0G25A, T0G26A

001.2218A or higher

HP OfficeJet 7110 Wide Format ePrinter - H812a

CR768A

2222A_2222G_2238A or higher

HP OfficeJet 8010 All-in-One Printer series

1KR69A, 1KR58A

001.2213A or higher

HP OfficeJet 8010e All-in-One Printer series

228F5A

004.2213A or higher

HP OfficeJet 8022 All-in-One Printer

3UC65A

001.2213A or higher

HP OfficeJet 8022e All-in-One Printer

1K7K6A

001.2213A or higher

HP OfficeJet Pro 6230 ePrinter

E3E03A

001.2239B_A or higher

HP OfficeJet Pro 6960 All-in-One Printer series

J7K33A, T0F30A, T0F32A, T0F38A, T0F31A, J7K37A, J7K38A, J7K35A, J7K39A, T0F28A,
T0F36A

001.2218A or higher

HP OfficeJet Pro 6970 All-in-One Printer series

J7K34A, T0F33A, T0F39A, T0F34A, T0F35A, J7K40A, J7K36A, J7K42A, J7K41A, T0F29A,
T0F37A, T0F40A

001.2218A or higher

HP OfficeJet Pro 8020 All-in-One Printer series

1KR62A, 5LJ17A, 5LJ18A, 5LJ19A, 1KR57A, 1KR61A

001.2213A or higher

HP OfficeJet Pro 8020e All-in-One Printer series

1K7K7A

004.2213A or higher

HP OfficeJet Pro 8030 All-in-One Printer series

1KR62A, 5LJ17A, 5LJ18A, 5LJ19A, 1KR57A, 1KR61A, 3UC64A

001.2213A or higher

HP OfficeJet Pro 8030e All-in-One Printer series

5LJ14A, 5LJ15A, 5LJ16A, 3UC66A, 4KJ65A, 5LJ23A

004.2213A or higher

HP OfficeJet Pro 8035e All-in-One Printer

1L0H6A, 1L0H7A, 1L0H8A

004.2213A or higher

HP OfficeJet Pro 8210 Printer series

D9L63A, D9L64A, J3P65A, J3P66A, J3P67A, J3P68A

001.2210C or higher

HP OfficeJet Pro 8216 Printer series

T0G70A

001.2210C or higher

HP OfficeJet Pro 8710 All-in-One Printer series

D9L18A, M9L66A, M9L67A, T0G46A, J6X76A, J6X78A, J6X80A, K7S37A, M9L70A, J6X77A,
J6X81A, J6X79A, K7S38A, T0G47A, T0G48A, T0G49A, M9L65A

001.2218A or higher

HP OfficeJet Pro 8730 All-in-One Printer

D9L20A, K7S32A

001.2207B or higher

HP OfficeJet Pro 8740 All-in-One Printer series

D9L21A, K7S42A, T0G65A, K7S39A, J6X83A, K7S43A, K7S40A, K7S41A

001.2207B or higher

HP OfficeJet Pro 9010 All-in-One Printer series

1KR46A, 3UK83A, 1KR49A, 1KR42A, 1KR45A, 3UK84A, 1KR48A, 1KR54A, 1KR55A

002.2211C or higher

HP OfficeJet Pro 9010e All-in-One Printer series

257G3A

005.2213A or higher

HP OfficeJet Pro 9020 All-in-One Printer series

1MR78A, 1MR66A, 1MR67A, 1MR69A, 1MR70A, 1MR71A, 1MR72A, 1MR73A, 1MR74A, 1MR75A,
1MR76A, 1MR77A, 1MR68A, 1MR79A

002.2211C or higher

HP OfficeJet Pro 9020e All-in-One Printer series

226Y9A, 1G5M0A

005.2213A or higher

HP Smart Tank 510 Wireless All-in-One series / HP Smart Tank Plus 550 Wireless
All-in-One series

4SB23A, 3YW71A, 3YW74A, 1TJ09A, 3YW70A, 1TJ10A, 1TJ11A, 3YW73A, 6HF11A, 1TJ12A,
3YW72A, 3YW75A

001.2210A or higher

HP Smart Tank 610 Wireless All-in-One series / HP Smart Tank Plus 650 Wireless
All-in-One series

Y0F71A, Y0F72A, Y0F73A, 7XV38A, Y0F74A, 3YW48A, 3YW51A

001.2210A or higher

HP Smart Tank 670 series / HP Smart Tank 6000 series

28C15A, 28C12A, 30S82A, 2H3N3A, 6UU48A, 2H1W1A, 2H1W2A, 28C13A, 2H5S3A, 2H0B9A

001.2244A or higher

HP Smart Tank 720 series / HP Smart Tank 750 series / HP Smart Tank 7000 series

28B50A, 28B49A, 28B51A, 28Y90A, 2H1T6A, 28B55A, 28B54A, 6UU46A, 28B52A, 2G9Q2A,
28B72A, 28B79A, 2H0A6A

001.2244A or higher

HP Smart Tank 750 series / HP Smart Tank 7300 series

28B71A, 28B70A, 6UU47A, 28B76A, 28B75A,

001.2244A or higher

HP Smart Tank 790 series / HP Smart Tank 7600 series

28B96A, 28B99A, 4WF66A, 28C02A, 28C03A, 28B97A, 28B98A, 2G9Q9A

002.2243A or higher


HP LARGE FORMAT PRINTERS

Review the table for affected HP large format printers and the updated firmware
version.

Affected HP large format printers

Product Name

Product Number

Updated Firmware Version

HP DesignJet Z6+ Pro

2QU25A, 2QU25F

Follow mitigation to disable LLMNR

HP DesignJet Z9+ Pro

2RM82A, 2RM82F, 2RM82G

Follow mitigation to disable LLMNR

HP DesignJet T1700

W6B55A, W6B55B, W6B55C, W6B55D, W6B55E, W6B55F, W6B55G, W6B55H, W6B56A, W6B56B,
W6B56C, W6B56D, W6B56E, W6B56F, W6B56G, W6B56H, 1VD88A, 1VD88B, 1VD88F, 1VD87A,
1VD87F

08_22_07.1 or higher

or

Follow mitigation to disable LLMNR

HP DesignJet T1708

1VD83A, 1VD84A, 1VD85A, 1VD86A

Follow mitigation to disable LLMNR

HP DesignJet XL 3600 MFP

2YB64A, 2YB64B, 2YB64C, 2YB64F, 2YB64H, 2YB64I, 6DH33A, 6DH33B, 6DH33C, 6DH33F,
6DH33H, 6DH33I, 6KD23A, 6KD23F, 6KD23G, 6KD23H, 6KD23L, 6KD23M, 6KD23N, 6KD24A,
6KD24F, 6KD24G, 6KD24H, 6KD24L, 6KD24M, 6KD24N, 6KD25A, 6KD25F, 6KD25G, 6KD25H,
6KD25L, 6KD25M, 6KD25N, 6KD26A, 6KD26F, 6KD26G, 6KD26H, 6KD26L, 6KD26M, 6KD26N

08_22_11.1 or higher

or

Follow mitigation to disable LLMNR

HP DesignJet Z6

T8W15A, T8W15B, T8W15C, T8W15D, T8W15E, T8W15F, T8W15G, T8W15H, T8W16A, T8W16B,
T8W16C, T8W16D, T8W16E, T8W16F, T8W16G, T8W16H, T8W18A, T8W18B, T8W18C, T8W18D,
T8W18E, T8W18F, T8W18G, T8W18H

08_22_07.1 or higher

or

Follow mitigation to disable LLMNR

HP DesignJet Z9

W3Z71A, W3Z71B, W3Z71C, W3Z71D, W3Z71E, W3Z71F, W3Z71G, W3Z71H, W3Z72A, W3Z72B,
W3Z72C, W3Z72D, W3Z72E, W3Z72F, W3Z72G, W3Z72H, X9D24A, X9D24B, X9D24C, X9D24D,
X9D24E, X9D24F, X9D24G, X9D24H, W3Z71A, W3Z71B, W3Z71C, W3Z71D, W3Z71E, W3Z71F,
W3Z71G, W3Z71H, W3Z72A, W3Z72B, W3Z72C, W3Z72D, W3Z72E, W3Z72F, W3Z72G, W3Z72H,
X9D24A, X9D24B, X9D24C, X9D24D, X9D24E, X9D24F, X9D24G, X9D24H

08_22_07.1 or higher

or

Follow mitigation to disable LLMNR

HP PageWide XL 3920

4VW11A

Follow mitigation to disable LLMNR

HP PageWide XL 4200

4VW13A, 4VW13F, 4VW13H, 4VW12A

Follow mitigation to disable LLMNR

HP PageWide XL 4700

4VW14A, 4VW14G 4VW14H, 4VW15A, 4VW15F¸ 4VW15G, 4VW15H

Follow mitigation to disable LLMNR

HP PageWide XL 5200

4VW16A, 4VW17A, 4VW17F, 4VW19A, 4VW19F, 4VW19H, 4VW20A, 4VW20F, 4VW20H, 4VW21A,
4VW21H

Follow mitigation to disable LLMNR

HP PageWide XL 8200

4VW18A, 4VW18FB, 4VW18F

Follow mitigation to disable LLMNR

HP DesignJet T1600 36"

3EK08A, 3EK10A, 3EK11A, 3EK11F, 3EK12A, 3EK13A, 3EK13B, 3EK13F

08_22_11.1 or higher

or

Follow mitigation to disable LLMNR

HP DesignJet T2600 36" MFP

3EK15A, 3EK15B, 3EK15F, 3XB77A, 3XB78A, 3XB78F, Y3T75A

08_22_11.1 or higher

or

Follow mitigation to disable LLMNR


REVISION HISTORY

This document has been revised according to the information below.

List of versions

Version

Description

Date

9

Corrected CVE ID

November 22, 2022

8

Updated product tables

November 10, 2022

7

Updated product tables

September 13, 2022

6

Updated product tables

September 6, 2022

5

Updated product tables

June 9, 2022

4

Updated Enterprise, Pro, and Large Format product tables

April 19, 2022

3

Update Acknowledgment (Reported By) section

March 25, 2022

2

Updated Enterprise product table

March 22, 2022

1

Initial Release

March 21, 2022


ADDITIONAL INFORMATION

Follow these links for additional information.

Third-party security patches

Third party security patches that are to be installed on systems running HP
software products should be applied in accordance with the customer's patch
management policy.

Support

For issues about implementing the recommendations of this Security Bulletin,
visit http://www.hp.com/go/contacthp to learn about your HP support options.

Report

To report a potential security vulnerability with any HP supported product, send
email to: hp-security-alert@hp.com.

Subscribe

To initiate a subscription to receive future HP Security Bulletin alerts via
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https://h41369.www4.hp.com/alerts-signup.php?lang=en&cc=US&jumpid=hpsc_profile.

Security bulletin archive

To view released Security Bulletins, visit
https://support.hp.com/security-bulletins.

It is strongly recommended that security related information being communicated
to HP be encrypted using PGP, especially exploit information.

Download HP’s security-alert PGP key


LEGAL INFORMATION

System management and security procedures must be reviewed frequently to
maintain system integrity. HP is continually reviewing and enhancing the
security features of software products to provide customers with current secure
solutions.

HP is broadly distributing this Security Bulletin in order to bring to the
attention of users of the affected HP products the important security
information contained in this Security Bulletin. HP recommends that all users
determine the applicability of this information to their individual situations
and take appropriate action. HP does not warrant that this information is
necessarily accurate or complete for all user situations and, consequently, HP
will not be responsible for any damages resulting from user's use or disregard
of the information provided in this Security Bulletin. To the extent permitted
by law, HP disclaims all warranties, either express or implied, including the
warranties of merchantability and fitness for a particular purpose, title and
non-infringement.

© Copyright 2022 HP Development Company, L.P.

HP Inc. (HP) shall not be liable for technical or editorial errors or omissions
contained herein. The information provided is provided "as is" without warranty
of any kind. To the extent permitted by law, neither HP nor its affiliates,
subcontractors or suppliers will be liable for incidental, special or
consequential damages including downtime cost; lost profits; damages relating to
the procurement of substitute products or services; or damages for loss of data,
or software restoration. The information in this document is subject to change
without notice. "HP Inc.," "HP" and the names of HP products referenced herein
are trademarks of HP Inc. or its affiliates in the United States and other
countries. Other product and company names mentioned herein may be trademarks of
their respective owners.

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HP-DETECT-LOAD-MY-DEVICE-PORTLET

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Examples: "LaserJet Pro P1102 paper jam", "EliteBook 840 G3 bios update"


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 * Ensure correct spelling and spacing - Examples: "paper jam"
 * Use product model name: - Examples: laserjet pro p1102, DeskJet 2130
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 * For Samsung Print products, enter the M/C or Model Code found on the product
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