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 * Choosing Workplace
 * Solutions
 * Security
 * Customer Stories
 * Workplace for Good
 * Getting Started

CHOOSE WORKPLACE
Learn why Workplace is right for you.

 * Why Workplace
 * Diversity & Inclusion
 * Future of Work

 * How can Workplace help you?
 * Business Communication
 * Employee Engagement
 * Strengthen Culture
 * Getting Connected
 * Frontline Workers
 * Remote and Hybrid Working


 * Browse All
 * Podcasts



Security

Security is at the heart of everything we do, with world-class infrastructure
and features to keep your company safe.
Workplace for Good

We're proud to offer Workplace Core for free to eligible non-profit charitable
organizations. See if you qualify.
Getting Started

Read to launch Workplace? Discover how to get your whole company connected in as
little as 5 weeks.
GETTING STARTED
Get your whole company connected in as little as 5 weeks.

Choosing Workplace

Let's get into all the reasons that Workplace is the right choice for your
business.
Solutions

From leveling-up company communication to building a better culture, we’re here
to solve your toughest challenges.
Customer Stories

Find out how organizations like yours are using Workplace to solve their most
important business challenges.
Why Workplace

Why Workplace? Because it's familiar, mobile, secure, integrated and connects
everyone. Why else?
Diversity & Inclusion

We’re doing our bit for a better world by making sure every employee feels seen,
heard and valued.
Future of Work

Learn how to take your first step into the metaverse with Meta's hardware and
software solutions.
How can Workplace help you?

From leveling-up company communication to building a better culture, we’re here
to solve your toughest challenges.
Business Communication

Our easy-to-use tools will make your most important messages unmissable, and
your intranet inspirational.
Employee Engagement

Ditch the email for more engaging company-wide conversations that give every
employee a voice.
Strengthen Culture

Show people you’re committed to culture by empowering everybody to be the best
version of themselves.
Getting Connected

Bring your entire organization together on Workplace, even if they don't have an
email address.
Frontline Workers

61% of frontline managers say there’s a disconnect in communication with head
office. We help close the gap.
Remote and Hybrid Working

Whether they’re working from home or the office, Workplace keeps your employees
connected to your company’s culture.
Browse All

Organizations of all shapes and sizes are gaining a competitive edge with
Workplace. Find your favorite story.
Podcasts

Listen to our Pioneer Podcasts to hear some of our favorite success stories from
our biggest champions.
 * Features
 * Integrations
 * Interactive Demo

FEATURES AT A GLANCE
Discover a simpler way to stay connected with familiar features you'll love to
use.

 * Features at a Glance
 * Business Communication
 * Employee Engagement
 * Strengthen Culture
 * Getting Connected

 * Connect to all your tools
 * Workplace & Microsoft
 * Integrations directory


Interactive Demo

Take the tour to see how all our features and technology come together to turn
your company into a community.
INTERACTIVE DEMO
Take the guided tour to see all our features in action.

Features

Discover familiar features to share information, engage employees, build culture
and connect people everywhere.
Integrations

Workplace brings your favorite tools together. So whatever you need, our
integrations have got you covered.
Features at a Glance

Discover familiar features to share information, engage employees, build culture
and connect people everywhere.
 * Knowledge Library
 * Groups
 * News Feed
 * Key Updates

 * Live Video
 * Events
 * Comments
 * Video Chat
 * Auto-Translate

 * Groups
 * Polls
 * Profiles
 * Surveys
 * Safety Center

 * Integrations
 * Access Codes
 * Bots
 * Insights
 * Mobile

Connect to all your tools

See how Workplace easily integrates with all your favorite business tools.
Workplace & Microsoft

From Teams, to Office 365 to Azure AD, Workplace and Microsoft are better
together.
Integrations directory

Check out the full list of our integrations and learn how to customize your
Workplace.
 * Pricing Plans
 * Forrester ROI Study

CHOOSE THE RIGHT PLAN
Choose the Workplace payment option that works best for you and your business.



Pricing Plans

Our flexible pricing plans offer unbeatable value, great customization options
and advanced security as standard.
Forrester ROI Study

Download the Forrester Total Economic Impact Report to discover the value
Workplace can bring to your organization.
Forrester ROI Study
Discover the business value of Workplace in the latest Forrester Total Economic
Impact Study.

 * Hot Topics
 * Blog
 * Events & Webinars
 * Ebooks & Guides
 * Newsroom

NEWS
McDonald’s uses Workplace to enhance its restaurant employee experience.

 * Future of Work
 * Employee Experience

 * Future of Work
 * Business Communication
 * Employee Engagement
 * Leadership
 * Culture
 * Remote Working
 * Team Collaboration
 * Productivity




Events & Webinars

Explore upcoming Workplace events and webinars, and register for any that sound
exciting (so that's all of them).
Ebooks & Guides

We love sharing what we've learned about the future of work, so download a guide
or infographic on us.
Newsroom

Find the latest news about Workplace, our partners and customers, or check out
the Media Gallery for useful brand stuff.
NEWS
Workplace and Vodafone renew partnership to build bridges in a hybrid world

Hot Topics

Our latest insights on new ways of working.
Blog

Prepare for the future of work with our collection of articles, insights and
interviews on key business topics.
Future of Work

How will the metaverse change how we work?
Employee Experience

Deliver your employee experience strategy with Workplace
Future of Work

How will we work in the metaverse? What does the infinite office look like? Step
inside and start exploring.
Business Communication

Discover how to talk and listen to everyone in your organization (and why you
need to).
Employee Engagement

Looking to connect more deeply with employees? Learn how to give work more
meaning and people a purpose.
Leadership

How will leaders navigate the changing technology landscape? And how do you
become a better one? Take a look.
Culture

What is culture? How do you build authentic values? And why does it matter so
much? Find out right here.
Remote Working

Remote working is big. Hybrid will be bigger. So how do organizations stay
connected in a new world of work?
Team Collaboration

This is where we find out what's really involved in building high-performing
teams and a culture of collaboration.
Productivity

What is productivity, how do you measure it and what effect does it have on a
business? Let's explore.
 * Become A Partner
 * Service & Reseller Partners
 * Integrations Partners

WORKPLACE ONE PARTNER PROGRAM
Want to become a Workplace partner? Discover the benefits and apply today.




Become A Partner

Interested in becoming a Workplace partner? Learn more about the benefits and
apply today.
Service & Reseller Partners

Looking to launch Workplace? Get practical support, technical smarts and
hands-on guidance from our partner community.
Integrations Partners

Check out the full list of our integrations and learn how to customize your
Workplace.
ALREADY A PARTNER?
Already a Workplace Partner? Sign in to the Partner Portal now.

 * Start Using Workplace
 * Mastering Workplace Features
 * Workplace Use Cases
 * Technical Resources
 * Workplace Academy
 * Help Center
 * Support
 * Customer Communities

RESOURCES
Everything you need to transform the way you work with Workplace.


 * What's New in Workplace


 * Set up Guides
 * Domain Management
 * Workplace Integrations
 * Account Management
 * Authentication
 * IT Configuration
 * Account Lifecycle
 * Security and Governance
 * Workplace API


 * Getting started
 * Using Workplace
 * Managing Workplace
 * IT and Developer Support

 * Support
 * Get in touch


Start Using Workplace

From helpful tutorials to in-depth launch guides and toolkits, get all the
resources you need for a quick and easy launch.
Workplace Use Cases

Check out these tips, best practices and inspirational use cases to build a
truly connected business on Workplace.
Workplace Academy

Discover new ways to use Workplace and best practices to help you work smarter.
Customer Communities

Get access to an online community of Workplace customers and learn directly from
your peers.
TECHNICAL RESOURCES CENTER
Get help with setting up Workplace, managing domains and other technical issues.

Mastering Workplace Features

Ready to become a Workplace pro? Learn all the ins-and-outs of our key features
with in-depth guides, step-by-step user instructions and resource hubs.
Technical Resources

You don't have to be an IT genius to launch Workplace, but if you are then these
technical resources are for you.
Help Center

Find step-by-step instructions and answers to frequently asked questions.
Support

Still can't find what you're looking for? Get in touch with a team of experts
for more hands-on support.
What's New in Workplace

Stay up to speed with all the latest Workplace innovations, feature
announcements and product updates.
Set up Guides

From adding a domain to inviting users, follow this step-by-step guide to set up
your Workplace.
Domain Management

Find out why domain management matters - and how to do it properly.
Workplace Integrations

Discover how to bring all your tools together. Something missing? Learn how to
build your own integrations.
Account Management

Keep your Workplace up to date by creating, maintaining or deactivating user
accounts.
Authentication

Make sure you only give access to the right people by integrating with your
current identity solutions.
IT Configuration

Learn how to keep Workplace running smoothly with info on networks, email
whitelisting and domains.
Account Lifecycle

Understand the process of inviting members of your organization to claim their
accounts.
Security and Governance

Get the lowdown on how we keep your people and information safe on Workplace
with added technical terminology.
Workplace API

Learn how you can automate and integrate your custom solutions with Workplace
using our API.
Getting started

From launching Workplace to paying for it, learn more about those crucial first
steps.
Using Workplace

This is where we reveal the hidden depths Workplace has to offer with tips and
info on key features.
Managing Workplace

Got a specific question about managing content, data or employees? This is the
place to ask it.
IT and Developer Support

Looking for answers to more technical questions about security, integration and
the like? Start here.
Support

Still can't find what you're looking for? Get in touch with a team of experts
for more hands-on support.
Get in touch

Need help with your Workplace account? Fill out this form to get all the answers
you need from our customer support.
 * About
 * Features
 * Pricing
 * Insights
 * Partners
 * Resources

About
 * Choosing Workplace
 * Solutions
 * Security
 * Customer Stories
 * Workplace for Good
 * Getting Started

Features
 * Features
 * Integrations
 * Interactive Demo

Pricing
 * Pricing Plans
 * Forrester ROI Study

Insights
 * Hot Topics
 * Blog
 * Events & Webinars
 * Ebooks & Guides
 * Newsroom

Partners
 * Become A Partner
 * Service & Reseller Partners
 * Integrations Partners

Resources
 * Start Using Workplace
 * Mastering Workplace Features
 * Workplace Use Cases
 * Technical Resources
 * Workplace Academy
 * Help Center
 * Support
 * Customer Communities

Choosing Workplace
 * Why Workplace
 * Diversity & Inclusion
 * Future of Work

Solutions
 * How can Workplace help you?
 * Business Communication
 * Employee Engagement
 * Strengthen Culture
 * Getting Connected
 * Frontline Workers
 * Remote and Hybrid Working

Security
Customer Stories
 * Browse All
 * Podcasts

Workplace for Good
Getting Started
Features
 * Features at a Glance
 * Business Communication
   
   * Knowledge Library
   * Groups
   * News Feed
   * Key Updates
 * Employee Engagement
   
   * Live Video
   * Events
   * Comments
   * Video Chat
   * Auto-Translate
 * Strengthen Culture
   
   * Groups
   * Polls
   * Profiles
   * Surveys
   * Safety Center
 * Getting Connected
   
   * Integrations
   * Access Codes
   * Bots
   * Insights
   * Mobile

Integrations
 * Connect to all your tools
 * Workplace & Microsoft
 * Integrations directory

Interactive Demo
Pricing Plans
Forrester ROI Study
Hot Topics
 * Future of Work
 * Employee Experience

Blog
 * Future of Work
 * Business Communication
 * Employee Engagement
 * Leadership
 * Culture
 * Remote Working
 * Team Collaboration
 * Productivity

Events & Webinars
Ebooks & Guides
Newsroom
Become A Partner
Service & Reseller Partners
Integrations Partners
Start Using Workplace
Mastering Workplace Features
 * What's New in Workplace

Workplace Use Cases
Technical Resources
 * Set up Guides
 * Domain Management
 * Workplace Integrations
 * Account Management
 * Authentication
 * IT Configuration
 * Account Lifecycle
 * Security and Governance
 * Workplace API

Workplace Academy
Help Center
 * Getting started
 * Using Workplace
 * Managing Workplace
 * IT and Developer Support

Support
 * Support
 * Get in touch

Customer Communities
English (US)English (UK)日本語EspañolFrançais (France)ItalianoPortuguês
(Brasil)ภาษาไทยTiếng Việt
English (US)
Log in
Try Workplace
Contact Sales



Durchstöbere Themen auf dieser Seite





OverviewEmail domainsEmail serversVerify email origin and DKIMCheck email client
spam filtersConfigure Microsoft OutlookConfigure Microsoft Exchange


IT CONFIGURATION > EMAIL DELIVERABILITY

Be sure everything around IT works smoothly for Workplace.



CONTENTS

ACCOUNT MANAGEMENT


 * Manual
 * Bulk (with spreadsheet)
 * Automatic
 * Email-less accounts

 * Manual
 * Bulk (with spreadsheet)
 * Automatic
 * Email-less accounts

AUTHENTICATION


 * Username and Password
 * Single sign-on (SSO)
 * ADFS Setup

 * Username and Password
 * Single sign-on (SSO)
 * ADFS Setup

IT CONFIGURATION


 * Domain Verification
 * Email Deliverability
   * Overview
   * Email domains
   * Email servers
   * Verify Email Origin and DKIM
   * Check email client spam filters
   * Configure Microsoft Outlook
   * Configure Microsoft Exchange
 * Networking
 * Live Video
 * Workplace Chat MSI

 * Domain Verification
 * Email Deliverability
   * Overview
   * Email domains
   * Email servers
   * Verify Email Origin and DKIM
   * Check email client spam filters
   * Configure Microsoft Outlook
   * Configure Microsoft Exchange
 * Networking
 * Live Video
 * Workplace Chat MSI

ACCOUNT LIFECYCLE


 * About the invite process
 * About the claim process

 * About the invite process
 * About the claim process

WORKPLACE BLUEPRINTS


 * Complex Organizations
 * Workplace Configuration Builder
 * Identity Change Management

 * Complex Organizations
 * Workplace Configuration Builder
 * Identity Change Management

SECURITY AND GOVERNANCE


 * Workplace Trust Manifesto
 * Account security and MFA
 * Security Logs and Health Score
 * Malicious Content Detection
 * Safety Check
 * Admin Roles
 * Corporate Devices

 * Workplace Trust Manifesto
 * Account security and MFA
 * Security Logs and Health Score
 * Malicious Content Detection
 * Safety Check
 * Admin Roles
 * Corporate Devices

INTEGRATIONS


 * Introduction
 * Third Party Integrations
 * Microsoft Integrations
 * Custom Integrations

 * Introduction
 * Third Party Integrations
 * Microsoft Integrations
 * Custom Integrations



Overview

OVERVIEW

Workplace will send emails to users of your instance, such as:

 * Invitations for members of your organization to claim their accounts.
 * Notifications when an organization member is mentioned in a post or comment.

Email notifications are a driver for Workplace engagement. It is essential that
emails sent by Workplace are not blocked by your organization's email
infrastructure.

?
If you're not receiving emails from Workplace, check that you haven't changed
your email notifications settings. If the issue persists, you should contact
your IT department. They will likely be able to perform a check of the controls
described in this guide.

This guide provides information on the mail servers used to send emails so that
you can ensure these emails are deliverable.

ENSURING EMAIL DELIVERY

Email domains

EMAIL DOMAINS

Every single email that is sent by Workplace will originate from the domain
fbworkmail.com.

Your email administrator must add fbworkmail.com as a safe sender to your email
host, otherwise people in your organization will not be able to receive claim
account emails and will not be able to join your Workplace instance.

Email servers

EMAIL SERVERS

Your email administrator must whitelist these email origin servers' IP addresses
to ensure that your organization does not reject Workplace emails.

66.220.144.128/25 (66.220.144.128 -66.220.144.254 )
66.220.155.128 /25 (66.220.155.128 -66.220.155.254 )
69.171.232.128 /25 (69.171.232.128 -69.171.232.254 )
69.63.178.128 /25 (69.63.178.128 -69.63.178.254 )
69.63.184.0 /25 (69.63.184.0 -69.63.184.126 )
Verify email origin and DKIM

VERIFY EMAIL ORIGIN AND DKIM

To prove that emails coming from fbworkmail.com actually originate from
Facebook, Workplace uses the industry standard technology DomainKeys Identified
Mail (DKIM).

Your email administrator should configure your mail host to verify the DKIM
record of all Workplace emails to ensure that you do not accept spoofed emails.

Check email client spam filters

CHECK EMAIL CLIENT SPAM FILTERS

Even if your mail host accepts emails from Workplace, it is still possible that
email clients like Microsoft Outlook will mark an email as Spam or Junk. In this
case, a person would have to check their Spam or Junk folder to find the email.
If possible, your email administrator should centrally push a rule to all email
clients adding fbworkmail.com as a safe sender.

Work with your email administrator to add the fbworkmail.com domain to the Safe
Senders list in your organization's email client for all of your people.

Configure Microsoft Outlook

CONFIGURING MICROSOFT OUTLOOK CLUTTER AND FOCUSED INBOX

To keep Workplace emails from being lost in Microsoft Outlook Clutter, use the
PowerShell Exchange Online Commandlet to create two transport rules:

> New-TransportRule -Name "Workplace Emails Bypass Focused Inbox"
-SenderDomainIs "fbworkmail.com" -SetHeaderName
"X-MS-Exchange-Organization-BypassFocusedInbox" -SetHeaderValue "true" -Comments
"Workplace email will go into the Inbox or Focused Inbox and not the Clutter or
Other folder in Exchange Online"

> New-TransportRule -Name "Workplace Emails Bypass Clutter" -SenderDomainIs
"fbworkmail.com" -SetHeaderName "X-MS-Exchange-Organization-BypassClutter"
-SetHeaderValue "true" -Comments "Workplace mail will go into the Inbox or
Focused Inbox and not the Other view in Exchange Online"
Configure Microsoft Exchange

CONFIGURING MICROSOFT EXCHANGE

With Microsoft Exchange, you can whitelist the Workplace email domain using the
Set-MailboxJunkEmailConfiguration cmdlet.

--------------------------------------------------------------------------------

Company
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Company

 * Choosing Workplace
 * Security
 * News & Media
 * Brand Guidelines
 * Careers
 * FAQs
 * Meta for Work

Help & Resources

 * Help Center
 * Customer Resources
 * Workplace Academy
 * Contact Support
 * Workplace Status
 * Developer

Legal Information

 * Privacy Policy
 * Acceptable Use Policy
 * Terms of Service
 * Data Processing Addendum
 * Cookies Policy
 * Privacy Shield

--------------------------------------------------------------------------------

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