how.parcellab.works Open in urlscan Pro
2606:4700:4400::ac40:93d1  Public Scan

Form analysis
0 forms found in the DOM

Text Content

how parcelLab works

Ask or search…
⌃K


👋
Welcome to how parcelLab works

Using the Documentation

🌟
What's New?

🚀
Onboarding

Connect
🔗
Connect
Data Integration
🚛
Carrier Integrations

Event Bus Integration
Shopify

Using Connect
Creating a New Tracking

Creating a New Order

Send Order/Warehouse Events
Getting Status Updates

Chatbots 🤖

App Integrations 📱
Trigger Messages
Insights
📊
Insights
Analytics
Logistics Analysis
Data Exports
Security
🔐
Security
Single Sign-On (SSO)
Data Retention Policy
Data Protection APIs
Transport Security Layer 1.0 and 1.1 Deprecation
Promise
📆
Promise
Promise API
Track & Communicate
💬
Track & Communicate
📦
Order Status Page

📧
Communications Configuration

Standard Email Communication
Pre-Dispatch
Click and Collect
Product List
parcelLab NPS
parcelLab SMS
Using Track & Communicate
Proactive Communications

Embedded Content

Feedback and Trust Platforms

Communication Channels

Campaign Manager
📣
Campaign Manager
Campaign Banners
Campaign Analytics
Service
🛎
Service
For Customer Service
Watchlist and Alerting
User Management
Portal API Usage
parcelLab Zendesk App
Returns Portal
🔄
Returns Portal

Add to Website
Connect Order Data
Receive Data
Returns Analytics
Returns Track & Communicate
💬
Returns Track & Communicate
Returns Communication
Returns Service
🛎
Returns Service
Customer Service for Returns
Integrations
🛒
E-commerce Platform Integrations
Magento 2
Shopware
Powered By GitBook
👋


WELCOME TO HOW PARCELLAB WORKS


Use the parcelLab documentation to learn about the key features in the parcelLab
platform and how to integrate with us.
GETTING STARTED

Select from the following to help you get started with the parcelLab platform.
ONBOARDING

Find out how to get up and running with parcelLab for an end-to-end
post-purchase experience.
Onboarding
Send us your tracking data and simply integrate with parcelLab so you can start
providing your customers with first-class communications.
What's New?
Keep up to date with the latest product news and enhancements.
PARCELLAB PLATFORM

The parcelLab Platform is a set of infrastructure that is available in all
products.
Connect
Connect your post-purchase with your wider-systems landscape to ensure a
seamless movement of data between highly connected solutions.
Insights
Gain valuable insights into all your key data, including carriers, customer
engagement, live monitoring, and returns.
Security
Protect your customers' data, manage business risk, and ensure scalable access
to parcelLab products by implementing Single Sign-On (SSO).
PARCELLAB CONVERT

With parcelLab Convert, you can provide an estimated delivery date during
conversion and checkout to reduce uncertainty that leads to cart abandonment and
improve customer delivery satisfaction.
Promise
Provide a pre-checkout delivery date to drive conversion rates and reduce
customer service calls through clear delivery expectations.
PARCELLAB ENGAGE

Use the products and features in parcelLab Engage to provide the most powerful
and personalized solution for your post-purchase experience.
Track & Communicate
Guide your customers along each stage of the delivery journey with proactive
communications and a branded Order Status page.
Campaign Manager
Use our dedicated UI to set up, run, and measure the impact of post-purchase
marketing campaigns.
Service
Find all order and delivery information in the parcelLab system to deal with
customer inquiries.
PARCELLAB RETAIN

For your returns offering, parcelLab Retain allows you to provide digital
returns and warranty flows optimized for revenue recovery and customer loyalty.
Returns Portal
Provide a streamlined returns process for your customers that encourages brand
loyalty and increases the chance of repurchase in the future.
Returns Track & Communicate
Keep customers updated with proactive messages about the status of their return
from the moment of return registration til refund notification.
Returns Service
Access all returns trackings and communications in the parcelLab system to deal
with customer inquiries.
CONTACT US

For any questions relating to the platform, please fill in our contact form and
we'll get back to you.
If you have any feedback or queries regarding the documentation, please contact
documentation@parcellab.com.
For further information on navigating around the website, see our quick guide on
using the how parcelLab works website.
Last modified 27d ago
Was this page helpful?

On this page
Getting Started
Onboarding
parcelLab Platform
parcelLab Convert
parcelLab Engage
parcelLab Retain
Contact Us
Legal Notice
Privacy Policy
Legal Notice
Privacy Policy
To pick up a draggable item, press the space bar. While dragging, use the arrow
keys to move the item. Press space again to drop the item in its new position,
or press escape to cancel.

👋
Welcome to how parcelLab works

Using the Documentation

🌟
What's New?

🚀
Onboarding

Connect
🔗
Connect
Data Integration
🚛
Carrier Integrations

Event Bus Integration
Shopify

Using Connect
Creating a New Tracking

Creating a New Order

Send Order/Warehouse Events
Getting Status Updates

Chatbots 🤖

App Integrations 📱
Trigger Messages
Insights
📊
Insights
Analytics
Logistics Analysis
Data Exports
Security
🔐
Security
Single Sign-On (SSO)
Data Retention Policy
Data Protection APIs
Transport Security Layer 1.0 and 1.1 Deprecation
Promise
📆
Promise
Promise API
Track & Communicate
💬
Track & Communicate
📦
Order Status Page

📧
Communications Configuration

Standard Email Communication
Pre-Dispatch
Click and Collect
Product List
parcelLab NPS
parcelLab SMS
Using Track & Communicate
Proactive Communications

Embedded Content

Feedback and Trust Platforms

Communication Channels

Campaign Manager
📣
Campaign Manager
Campaign Banners
Campaign Analytics
Service
🛎
Service
For Customer Service
Watchlist and Alerting
User Management
Portal API Usage
parcelLab Zendesk App
Returns Portal
🔄
Returns Portal

Add to Website
Connect Order Data
Receive Data
Returns Analytics
Returns Track & Communicate
💬
Returns Track & Communicate
Returns Communication
Returns Service
🛎
Returns Service
Customer Service for Returns
Integrations
🛒
E-commerce Platform Integrations
Magento 2
Shopware
Powered By GitBook