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15 years of helping Indian businesses
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15 years of helping Indian businesses
choose better software

 1. Home
 2. Reputation Management Software
 3. Experience.com


EXPERIENCE.COM

4.7 (19) Write a Review!


WHAT IS EXPERIENCE.COM?

Experience.com is a leader in Experience Management, offering a cutting-edge
Experience Management Platform (XMP) that powers businesses through Customer
Experience (CX), Employee Experience (EX), and Reputation Management.

Our AI-driven XMP is meticulously crafted for businesses of all sizes,
empowering individuals, locations, regions, and brands within a flexible
hierarchy. We excel in three key areas:

Customer Experience: Experience.com specializes in collecting, analyzing, and
leveragage.

Read more Read less


WHO USES EXPERIENCE.COM?

We offer a unified platform, AI-driven XMP, and data-driven insights to elevate
CX, EX, and Reputation, ensuring guaranteed growth.

1 - 12



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NOT SURE ABOUT EXPERIENCE.COM? COMPARE WITH A POPULAR ALTERNATIVE


EXPERIENCE.COM

4.7 (19)
No pricing found
Free version
Free trial
30
13
4.7 (19)

4.7 (19)

4.8 (19)

VS.
Starting Price
Pricing Options

Features
Integrations
Ease of Use
Value for Money
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Highly reviewed


CUSTOMER FRONTLINES

4.6 (248)
View Profile
$1,500.00
year
Free version
Free trial
144
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4.4 (248)
4.5 (248)
4.7 (248)
Green rating bars show the winning product based on the average rating and
number of reviews.


OTHER GREAT ALTERNATIVES TO EXPERIENCE.COM


CUSTOMER FRONTLINES

4.6 (248)
Top rated features
Negative Feedback Management
Reporting/Analytics
Surveys & Feedback
View Profile



OVATION

5.0 (17)
Top rated features
Reporting/Analytics
Rewards Management
Survey/Poll Management
View Profile



BIRDEYE

4.7 (645)
Top rated features
Review Generation
Review Monitoring
Review Request
View Profile



REVIEWTRACKERS

4.7 (171)
Top rated features
Negative Feedback Management
Response Management
Review Monitoring
View Profile



EMOJOT

4.8 (13)
Top rated features
Data Visualization Software
Reporting/Analytics
Workflow Configuration
View Profile



SURVEYMONKEY

4.6 (9,989)
Top rated features
Reporting/Analytics
Survey Builder
Survey/Poll Management
View Profile



LOCOBUZZ

4.3 (44)
Top rated features
Negative Feedback Management
Reporting/Analytics
Review Monitoring
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INPUTKIT

4.9 (31)
Top rated features
Customer Experience Management
Customizable Forms
Reporting/Analytics
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REVIEWINC

4.8 (26)
Top rated features
Customer Experience Management
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1 - 3


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EXPERIENCE.COM REVIEWS FOR INDIAN USERS


AVERAGE SCORE

Overall
4.7
Ease of Use
4.7
Customer Service Software
4.8
Features
4.8
Value for Money
4.7



REVIEWS BY COMPANY SIZE (EMPLOYEES)

 * <50
 * 51-200
 * 201-1,000
 * >1,001




FIND REVIEWS BY SCORE

5

89%
4

5%
1

5%
Write a Review! Read all 19 reviews
Michael
President in US
Verified LinkedIn User
Insurance Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source


SOCIAL SURVEY HAS ELEVATED MY BUSINESS!

5.0 5 years ago

Comments: Social Survey is an excellent company and a phenomenal product. In
just a few months, their software has allowed me to collect nearly 60 customer
surveys on many of my staff members. Highly recommended!

Pros:

Social Survey makes the process of securing customer surveys quick and seamless.
Their API allowed me to connect the platform to my CRM. Social Survey has an
incredible and supportive team of people always willing to help.

Cons:

There aren't any cons that come to mind. I do believe they can improve their
dashboard.

Chris
Senior Mortgage Advisor in US
Financial Services Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source


HELPING UNLOCK PERSONAL BRAND POTENTIAL AND SUPERCHARGING MY PRODUCTION

5.0 7 months ago

Comments: Experience increases our SEO efforts for us by ensuring we get more
help in the markets we serve by increasing our brand recognition.

Pros:

Being able to automatically share reviews to other platforms when they are
completed, mainly social media, allows us to increase our brand recognition
instantly. I also love being able to reply to reviews all in one location rather
than having to sign-in to multiple platforms to answer the same review.

Cons:

I wish it would push reviews to platforms such as Google and Yelp without having
to have partners and clients leave multiple reviews for us in different places.

EXPERIENCE.COM RESPONSE

7 months ago

Hey Chris Thank you for your review of Experience.com! We're thrilled to hear
that our platform has helped unlock your personal brand potential and boost your
production. The automatic sharing of reviews to social media for instant brand
recognition and the convenience of managing review replies in one place are
features you appreciate. We value your feedback about simplifying the process of
pushing reviews to platforms like Google and Yelp. Your input guides our ongoing
improvements. Experience.com is here to support your brand recognition and SEO
efforts, and we're committed to helping you succeed in your markets. If you have
more suggestions or feedback, please don't hesitate to share. Your insights are
invaluable to us. Thank you for choosing Experience.com!

Mitchel
Sr. Loan Officer in US
Financial Services Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source


CRUCIAL FOR BUSINESS

5.0 2 weeks ago New

Comments: My company set this up, and I'm glad they did. We need online
presence, and this is a great way to at least get visibility

Pros:

It's great to have your reviews posted in a professional way on social media

Cons:

lot of parts to it, could be streamlined a bit

Lauri
Marketing Director in US
Financial Services Software, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice


PRAY YOU DON'T RUN INTO TECH ISSUES, THEIR SUPPORT TEAM DOES NOT RESPOND

1.0 3 years ago

Comments: I wish I could give 0 stars. The worst customer service I have EVER
experienced on a technology platform. As an enterprise customer, our company has
been reassigned Account reps 3x in the last year as we migrated from Social
Survey to Experience. Their new platform is loaded with development bugs that
have impacted our business and reputation but no one is responsive to answer
questions or fix these issues. I've been waiting on help from billing issues for
the last 6 months but due to all the customer service changes, nothing has been
done - just passing me along and giving me the runaround with nothing
accomplished.
Recently, my account rep left the organization and I was not notified of her
departure nor assigned a new rep. After searching for her supervisor on Linkedin
to ask who my new rep would be, I was told they were restructuring and their
customer success team responsibilities were now being routed to the "concierge"
support team. I was told to contact the same support team that hasn't responded
to ANY of my emails, calls or voicemails in the last month.
I find it ironic that their mantra is "Create Wow" for their customers and they
can't even respond to the people who are paying for their services. Wow is
certainly the reaction I've had with Experience lately...but not in the good
way. Wow of disbelief that they could care SO little for their customers.

Pros:

We have a gateway survey to help us gauge our customers' experiences before we
ask for their recommendations on other platforms.

Cons:

Development, customer service, support are all non existent.

Kathryn
Mortgage Banker in US
Financial Services Software, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source


EXPERIENCE.COM IS A GAME CHANGER FOR

5.0 3 months ago

Comments: Overall very happy with my experience.com reviews and will keep
utilizing this service.

Pros:

Experience.com allows my clients to see what others have experienced with us and
feel comfortable with such a large transaction (a home purchase)

Cons:

The google analytics make it hard for someone to google my name and come up with
their page

EXPERIENCE.COM RESPONSE

3 months ago

Thank you for your feedback! We're glad to hear that Experience.com has helped
your clients feel more comfortable with significant transactions like home
purchases by providing insight into others' experiences. Regarding your comment
on Google Analytics, we appreciate your input. Ensuring seamless visibility when
clients search for your name is important to us, and we're actively working to
improve this aspect of our platform. We're delighted that you're overall very
happy with Experience.com reviews and plan to continue using our service. Your
satisfaction is our priority, and we're committed to providing a seamless
experience for you and your clients. Thank you for choosing Experience.com, and
we're here to support you in any way we can. If you have further feedback or
suggestions, please don't hesitate to reach out.

Read all 19 reviews


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