help.staples.ca Open in urlscan Pro
104.16.53.111  Public Scan

Form analysis
1 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="nav-search w-90" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query" placeholder="Search"
    aria-label="Search"></form>

Text Content

HELP CENTRE

 * Contact Us

 1. Help Centre
 2. Return & Refund
 3. Return & Refund




    TABLE OF CONTENTS

 1. Return Policy
 2. Technology Items (Computers and Electronics)
 3. Wireless Devices
 4. iPhone/iPad/iPod 
 5. Software, Movies and Music 
 6. Headphones, Earphones and Earbuds
 7. Preferred Business Members & Teacher's Program Members
 8. Refund Policy
 9. Extended Holiday Return Policy


ARTICLES IN THIS SECTION

 * Price match information and policies
 * Return & Refund Policy
 * Self Serve Returns
 * Return an item or order


RETURN & REFUND POLICY

Updated: 1 month ago


RETURN POLICY

If you're not entirely satisfied with your purchase, you have 30 days from the
date you have the item in hand to initiate a return—14 days for tech items. To
qualify for a full refund or replacement, ensure the item is in saleable
condition, in its original packaging (with UPC code, manual, parts), and include
your store receipt or staples.ca invoice.

 * Purchased in store - must be returned to the store with its receipt and your
   credit card. 
 * Online order - Self-Serve returns can be initiated by clicking HERE. A
   scheduled date will be provided and the order will be picked up at your
   address between 7am-8pm. Please note your staples.ca order can also be
   brought to any Staples store for a full refund.


TECHNOLOGY ITEMS (COMPUTERS AND ELECTRONICS)

 * The following items are considered tech items: Computers, laptops, tablets,
   eReaders, smart/cell phones, unopened drones, unopened gimbals, and unopened
   action cameras.
 * Tech items have a 14 day return policy from the date they have been delivered
   or bought in store.
 * Staples ensures that any data on tech items is erased upon return, but we
   still recommend you remove any personal information you can find on it before
   returning it.
 * Store management may require a 24-hour inspection period prior to processing
   the refund. They will also assess if the product can be fixed in the event
   that you still want it. If this is not possible, they will simply refund the
   item.
 * If you are returning an iPhone/iPad/iPod purchased after September 20th, 2013
   or that has had the software updated after September 18th, 2013, you must
   turn off the “activation lock” feature before returning the device.
 * If the article you have is defective after 30 days of the purchase, please
   contact the manufacturer of the product.
 * We will ensure you are refunded for any portion of an extended warranty which
   is eligible for refund.
   * AppleCare purchase on Apple Flexplan cannot be cancelled and/or refunded
     beyond 30 days of original purchase date.


WIRELESS DEVICES

 * All Wireless Devices and Wireless Carrier Plans must be returned using the
   original method of payment as shown on the original sales receipt within
   fifteen (15)* days of activation in like new condition with original
   packaging and accessories. Customer wishing to return a Wireless Product must
   provide at least one (1) valid government issued photo ID. Customer
   initiating a return must be listed as a Primary Account Holder or an
   Authorized User (for hardware upgrade only) with the Wireless Carrier.
 * Wireless Plan and Wireless Carrier Device returns and cancellation are
   subject to the terms and conditions of the carrier contract and the specific
   return policy of each Wireless Carrier.  Wireless Carrier Devices subsidized
   or financed through the Wireless Carrier OR paid for in full, with or without
   a wireless plan activation or renewal, are subject to the Carriers return
   policy.  Returns of wireless plan and wireless device deposits or down
   payments are subject to the terms and conditions of the Wireless Carrier.  
   Staples will only accept returns for items and amounts approved by the
   Wireless Carrier.  If you received a free gift with your wireless activation
   or device (such as a gift card) you will be required to return the free gift
   or make payment for the free gift, prior to the Wireless Plan or Device
   return / cancellation. Customer may be required to cover any outstanding
   service charges to the Wireless Carrier for the current cycle billing
   including any overage fees.
 * Wireless Plan or Carrier Device returns can only be returned at the original
   retail store purchase location during the Wireless Kiosk hours of operations.
 * The sales of all SIM cards are final. SIM cards are not eligible for returns,
   refunds, or exchanges.

* No exceptions or extensions, including those who are part of our Preferred
program and/or our Teacher Membership initiative


IPHONE/IPAD/IPOD 

 * For iPhone/iPad/iPod, you must turn off the “activation lock” feature before
   returning the device.  


SOFTWARE, MOVIES AND MUSIC 

 * Unopened boxed software, movies and music (in saleable condition) that we
   sell at time of return, may be returned for a full refund within 30 days or
   purchase. 
 * Open boxes or Electronic downloadable software, movies and music are not
   returnable or refundable. 


HEADPHONES, EARPHONES AND EARBUDS

 * Open Headphones, earphones, and earbuds are not returnable.  


PREFERRED BUSINESS MEMBERS & TEACHER'S PROGRAM MEMBERS

 * Preferred Business Members and Teacher's Program Members return policies is
   60 days instead of 30 days (28 days instead of 14 days for tech products.) 


REFUND POLICY

 * Once an item is returned to store or has arrived at the warehouse, it can
   take up to 5 business days to see the refund on your credit card (for Paypal
   see HERE). 
 * Store purchases: If you don’t have a receipt, an exchange or a store
   credit will be offered provided a proof of the purchase can be verified, at
   Staples’ discretion. Please contact the store for more details. In the
   absence of proof of purchase, identification may be required. 
 * The tender will be made to the same tender as the purchase.  
   * For store returns: If a credit card or debit was originally used, please
     bring it with you in store.
 * Eco-Fees will be also refunded automatically when you return an item. 

 * When you place an order on our site, there is a preauthorization charge done
   on your credit card. These funds are a reserve your credit card puts aside
   and is only received by us once you have the item in hand. If the order was
   cancelled before it was shipped out, please allow up to 10 business days for
   your credit card company to transfer the funds back into your account.

 * If a wrong item was received, it can take up to 3 business days to resolve.
   For more information click HERE.
 * Furnitures that were assembled upon reception must be disassembled before
   being returned.

 


EXTENDED HOLIDAY RETURN POLICY

For items purchased between November 1st and December 24th, 2023, we’ll gladly
provide you a refund or exchange on your purchase until January 14th, 2024, or
14 to 30 days** from purchase date, whichever is longer.

 

Related Article:
Return an item or order


▲

WAS THIS ARTICLE HELPFUL?

Yes No
Contact Us
 * Policies and Legal
 * Privacy Policy
 * English
   Français (Canada)

© 2021. Staples Canada ULC, All Rights Reserved. This Website is intended only
for use by Canadian residents. See our Delivery Policy for full details.
 * 
 * 
 * 
 *