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https://www.complaintsboard.com/synchrony-bank-customer-service-rep-hung-up-on-me-c1739072
Submission: On June 30 via manual from IN — Scanned from DE
Submission: On June 30 via manual from IN — Scanned from DE
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Menu Search Search Close Login Search Categories About us Consumer FAQ Business FAQ FAQ Consumer FAQ Business FAQ Sign in Register File a complaint CB Banks Synchrony Bank Customer service rep hung up on me Synchrony Bank SYNCHRONY BANK REVIEW: CUSTOMER SERVICE REP HUNG UP ON ME E Author of the review EAF1234 of US Jun 29, 2023 7:17 pm EDT Verified customer This complaint was posted by a verified customer. Learn more Featured review This review was chosen algorithmically as the most valued customer feedback. So much for customer is always right or we will fix the situation. Alfredo was the Reps name. I was very upset and frustrated with the computer and particularly with the Synchrony Bank website. I used some colorful language at the computer and website (NOT at the Rep - which I would never do). I was also annoyed with Alfredo because he was being condescending and talking down to me. He asked me to stop and said he would hang up if I did not. I was very surprised because some people us colorful language at a situation to de-stress; however, I complied. We continued working on the problem and while waiting for the Synchrony Bank website, instead of waiting in silence I decided to talk to him (in normal language) to explain why in certain situations I use colorful language at the situation. He proceed to say I am hanging up and hung up. Again I stopped using colorful language and he hung up on me. I called back to speak with a manager (did not catch her name) and she was worthless. I complied with the Rep and he still hung up and the manager did nothing. I would have understood if it was at the Rep, but it was not, it was at the situation. My opinion, Alfredo needs more training in customer relations. his EQ is very, very low. People get upset and angry at technology, hanging up on them is not a solution. If you think it is a solution, then Senior Management should close Synchrony Bank or find different jobs. More Send message Copy link Report Helpful? 0 0 Share Reply MORE SYNCHRONY BANK REVIEWS & COMPLAINTS Synchrony Bank - Closing accounts with 100% good standing - had for years 143 Synchrony Bank - billing and customer service 12 Synchrony Bank - Closing of all accounts 66 Synchrony Bank - Unethical Behavior 1 Synchrony Bank - they closed my account without my agreement Synchrony Bank - Access to billing Synchrony Bank - Refund payment for 178.00 immediately 2 Synchrony Bank - Login Synchrony Bank - Loan Synchrony Bank - Value city furniture View all Synchrony Bank reviews & complaints Previous review 0 comments Add a comment Comment Guidelines Close Write a comment Close Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other people’s personal information, if you don’t want it to be visible to the public. Info Add photos You can add up to 5MB in total Allowed file formats: jpeg, png, gif Attach a file (if any) Add photos By clicking Submit you are agreeing to the ComplaintsBoard’s Terms and Conditions Submit WE HAVE RECEIVED YOUR COMMENT. THANK YOU! SYNCHRONY BANK Learn how the rating is calculated 404 complaints File a complaint to Synchrony Bank SYNCHRONY BANK CONTACTS Phone number +1 866 419 4096 Website www.synchrony.com Category Banks View all Synchrony Bank contacts Trending companies EastWest Bank (Philippines) 37 reviews Truist Bank (formerly BB&T Bank) 917 reviews First Abu Dhabi Bank [FAB] 269 reviews Dunia Finance 103 reviews Direct Express 367 reviews MOST DISCUSSED COMPLAINTS Closing accounts with 100% good standing - had for years 47 (opinions to this review) Closing of all accounts 28 (opinions to this review) Fraudulent account/credit charges 20 (opinions to this review) Sam's club credit 2 (opinions to this review) Closed multiple longstanding credit accounts 2 (opinions to this review) SYNCHRONY BANK ALTERNATIVES Truist Bank (formerly BB&T Bank) Bank of America Alliance Bank Malaysia First National Bank [FNB] South Africa Woodforest National Bank Add a comment Comment Guidelines Close Write a comment Close Share your photos and videos with others to prove the truth of your words. This will surely increase the credibility of your complaint. Please DO NOT add attachments that contain your or other people’s personal information, if you don’t want it to be visible to the public. Info Add photos You can add up to 5MB in total Allowed file formats: jpeg, png, gif Attach a file (if any) Delete item Add photos By clicking Submit you are agreeing to the ComplaintsBoard’s Terms and Conditions Submit WE HAVE RECEIVED YOUR COMMENT. THANK YOU! Trending companies Light In The Box Hebeos StyleWe NoraCora DealDash Azzlee CurveDream Light In The Box IDGod Locanto About Complaints Board ComplaintsBoard.com is a leading complaint resolution website on the Internet. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Read more... 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