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Submitted URL: https://loyalty.qantas.com/re?l=D0I1dmtkpuIdvkg9uzI12ITl5k5idv6&s=AHPJEFOOLBIBHGND
Effective URL: https://www.qantas.com/de/en/support/terms-of-use.html?ADSRMode=EnglishOnly
Submission: On July 27 via api from NZ — Scanned from DE
Effective URL: https://www.qantas.com/de/en/support/terms-of-use.html?ADSRMode=EnglishOnly
Submission: On July 27 via api from NZ — Scanned from DE
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Text Content
Cookie Notice By selecting "Accept Cookies" or continuing to use our website, you consent to our use of cookies to provide you with a more relevant online experience. You can change your cookie settings at any time.Cookies Policy Close ACCEPT COOKIES Cookie Settings * Your Privacy * Strictly Necessary Cookies * Performance Cookies * Functional Cookies * Targeting Cookies * Cookies Policy Cookie Preference Centre Active Always Active SAVE SETTINGS ALLOW ALL error icon ! Upgrade your web browser for an enhanced experience. Upgrade my browser. Skip to content 1. Argentina (English) 2. Argentina (español) 3. Australia (English) 4. Austria (English) 5. Belgium (English) 6. Brazil (English) 7. Canada (English) 8. Chile (English) 9. Chile (español) 10. China (English) 11. 中国 (中文) 12. Fiji (English) 13. Finland (English) 14. France (English) 15. France (français) 16. French Polynesia (English) 17. Germany (English) 18. Deutschland (Deutsch) 19. 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Vietnam (English) Oneworld Log in * Menu * * Home * Destinations * Destinations * Destinations * Australia * Australia * Australia * Australian Capital Territory * Canberra * New South Wales * Sydney * Northern Territory * Darwin * Alice Springs and Red Centre * Uluṟu-Kata Tjuṯa National Park * Queensland * Brisbane * Cairns and Port Douglas * Gold Coast * Hamilton and Hayman Island * Rockhampton and Great Keppel Island * Sunshine Coast * Victoria * Melbourne * Western Australia * Perth * Broome * Exmouth and Ningaloo Reef * South Australia * Adelaide * Kangaroo Island * Tasmania * Hobart * Launceston * Devonport * New Zealand * New Zealand * New Zealand * North Island * Auckland * Wellington * South Island * Christchurch * Queenstown * South Pacific * South Pacific * South Pacific * New Caledonia * Noumea * Fiji * Fiji * Nadi * French Polynesia * Tahiti * Vanuatu * Solomon Islands * Middle East * Middle East * Middle East * United Arab Emirates * Dubai * Travel Insider Restaurant and hotel reviews, photo galleries and travel articles. * Travel Insider * Travel Insider * Travel bucket list Explore the best holiday destinations to visit in 2019. * Travel bucket list * Travel bucket list * Where can I go? With our interactive map it's easy to plan your next trip using money or Qantas Points. * Where can I go? * Where can I go? * Flight deals * Flight deals * Flight deals * All flight deals Deals on Qantas flights across a range of international destinations, including flights to Australia and flights to New Zealand. * All flight deals * All flight deals * International * International * International * Flights to Sydney * Flights to Melbourne * Flights to Perth * Flights to Australia * Flights to Christchurch * Flights to New Zealand * Flights to Auckland * Plan * Plan * Plan * Travel classes Find out more about our award-winning First and International Business cabins and more classes of travel on Qantas. * Travel classes * Travel classes * First * First Spa * Business * Qantas Curates * Business amenity kits * Premium Economy * Economy * Onboard Find out more about inflight dining, entertainment, seat maps and more. * Onboard * Onboard * Inflight entertainment * What's on * Qantas Entertainment App * Qantas magazineOpens external site * Qantas Dining * Domestic and Regional dining * Trans-Tasman dining * International dining * Dietary required meals * Seat maps * Boeing 787-9 * Airbus 380 * Airbus 330-300 * Airbus 330-200 * Boeing 737-800 * Boeing 717-200 * Airbus 320-200 * Dash 8 * Fokker 100 * Embraer E190-100 * Inflight communication * Why fly Qantas We believe the journey should be as exciting as the destination. The familiar smiles are waiting to welcome you onboard. Fly with us and rediscover the Qantas difference. * Why fly Qantas * Why fly Qantas * Why book on qantas.com * Our network and partner airlines Discover Australia and the world with Qantas, our airline partners and oneworld. * Our network and partner airlines * Our network and partner airlines * Air France * Air New Zealand * Air Tahiti Nui * Air Vanuatu * Aircalin * Airnorth * Alaska * American Airlines * Asiana Airlines * Bangkok Airways * British Airways * Cathay Pacific * China Airlines * China Eastern * China Southern * EL AL Israel * Emirates * Fiji Airways * Finnair * Japan Airlines * Jetstar Asia * KLM * LATAM * QantasLink * Solomon Airlines * SriLankan Airlines * WestJet * Timetables Search Qantas timetables for Qantas, QantasLink and Jetstar flights. * Timetables * Timetables * Email subscription Get the latest flight sales and travel reviews straight to your inbox. * Email subscription * Email subscription * Qantas app Use the Qantas App to book and manage your trip with features such as check-in, seat selection, boarding pass access, My QFF and more. * Qantas app * Qantas app * Book * Book * Book * Flights Book flights, multi-city or round-the-world travel, or search using our interactive map. * Flights * Flights * Round the world * Payment options * Cards * Qantas Points * Conditions of Carriage * Fare types * Fare Guide Information * Fare Deals Guide Information * Fare Guide Information Economy Classic Rewards * Fare Guide Information Premium Economy Classic Rewards * Fare Guide Information Business Classic Rewards * Fare Guide Information First Classic Rewards * Schedule of fees * Rail & Fly * Conferences * Application Form * Group travel * Application form * Your rights under the Australian Consumer Law * Compensation and Refunds Policy * Passenger Rights Information China * Group Travel Book 10 or more passengers travelling to the same destination. * Group Travel * Group Travel * European Union Passenger Rights information Information on your rights as a passenger travelling from the European Union. * European Union Passenger Rights information * European Union Passenger Rights information * Fly * Fly * Fly * COVID-19 information Find information on travel requirements and more. * COVID-19 information * COVID-19 information * Travel Updates Track updates on extreme weather or other major issues that may impact your flight. * Travel Updates * Travel Updates * Flight status Find departure and arrival information and view our on time performance. * Flight status * Flight status * On-time performance * Check-in Ways to check-in for your flight including online and on your mobile. * Check-in * Check-in * Airport check-in * Manage booking Change or cancel flights, redeem a Flight Credit, request an upgrade, check-in and more. * Manage booking * Manage booking * Seat Selection Purchase an Extra Legroom seat, choose a seat for your flight and view Exit Row seating requirements. * Seat Selection * Seat Selection * At the Airport Browse our airport guides and lounge network information. * At the Airport * At the Airport * Baggage View baggage allowances, purchase additional baggage, learn about dangerous goods or track lost baggage. * Baggage * Baggage * Checked baggage * Carry-on baggage * Additional baggage * Dangerous goods * Ammunition and firearms * Battery powered devices and equipment * Medical equipment and specimans * Mobility Aids * Personal items, toiletries and medicinal items * Recreational and sporting petrol powered equipment * Smartbags * Spare batteries and Powerbanks * Other dangerous goods items * Dangerous goods approval form * Sporting equipment * Musical equipment * Travelling with pets * Baggage services * Create manage delayed baggage report * Permanent bag tags * Airport lounges Start your trip in the exclusive surrounds of one of our world class airport lounges. * Airport lounges * Airport lounges * Travel advice Information about visas, health and more. * Travel advice * Travel advice * Travel documents * Visa and health * USA visa requirements * Customs and quarantine * First time flyers * Travel checklist * Travel security * Your health inflight * Facial recognition * Qantas top travel tips * Specific Needs Options for mobility and medical assistance and first-time flyers. Request wheelchair assistance. * Specific Needs * Specific Needs * Travelling with specific needs * Assistance during your journey * Travelling with a carer * Taking medical equipment and medications onboard * Service dogs * Travelling with oxygen * Toilets onboard * Safety restrictions * Booking assistance * Deaf or hearing impaired passengers * Blind or vision impaired passengers * Fitness to fly * Mobility assistance * Mobility assistance request form * Contact us about specific needs * Requirements Canadian Accessible Transportation * Travelling with children Get ready for your big adventure with our dedicated family section * Travelling with children * Travelling with children * Unaccompanied minors * Information for parents * Child car seat and restraint systems * Child car seat and restraint systems * Joey Club * Kids entertainment * Frequent Flyer * Frequent Flyer * Frequent Flyer * Earn Qantas Points Earning points couldn’t be easier. Whether you’re booking your next holiday or flying for business or pleasure, you could be earning points on all sorts of things with our partners. * Earn Qantas Points * Earn Qantas Points * Claim missing points * Airline Earning Tables * Qantas Frequent Flyer Earn Category tables * Qantas and Jetstar earning tables * Route definitions * Classic Flight Reward tables * Partner airline earning tables * Use Qantas Points With lots of ways to use your points, you’ll be sure to find something you like. Use your points for flights, upgrades, hotels, or car hire. * Use Qantas Points * Use Qantas Points * Classic Flight Rewards * Classic Flight Reward tables * Classic Upgrade Rewards * Classic Upgrade Reward tables * Family transfers * Points Plus Pay - Flights * Top-up points * Where could I go * Status and Clubs The more you fly, the faster you'll enjoy benefits like priority boarding; or earn points to unlock Points Club, where you'll enjoy benefits like lounge access, or The Qantas Club to start your journey off right. * Status and Clubs * Status and Clubs * Status * Status Hold * Bronze * Silver * Gold * Platinum * Platinum Bonus Reward * Platinum One * Compare tier benefits * Lifetime status * Membership tier journey * Status Bonus * Status Hold terms * Temporary pause on physical Qantas Frequent Flyer card and kit distribution * Points Club * Points Club benefits * Points Club Plus benefits * The Qantas Club * My account Check your points balance, transfer points, update your details, claim missing points, top-up points, manage bookings and more. * My account * My account * Points activity * Claim missing points - flights * Claim missing points - other partners * Track flight claims * Family transfers * Top-up points * Status activity * Status Hold * Complimentary Platinum nomination * Bookings * Earning status * Qantas Status Fast Track | Expression of Interest * Points Club * Points expiry * Profile * Upgrade * Upgrade a family member * Use my points * News All the latest from the Qantas Frequent Flyer program including new partners, new rewards and more. * News * News * Member specials Access travel and partner special offers available exclusively for our members. * Member specials * Member specials * Double Status Credits on eligible flights worldwide * Double Qantas Points * Double Status Credits on eligible flights worldwide * Safe senders * Safe senders * Safe senders * Help Opens external site * Opens external siteHelp * HelpOpens external site * eSSENTIAL Accessibility Download our free online tools for individuals with dexterity limitation. * eSSENTIAL Accessibility * eSSENTIAL Accessibility * Help and SupportOpens external site Find out how to change your booking, contact your local Qantas Office and get answers to other questions. * Opens external siteHelp and Support * Help and SupportOpens external site * Social media How to connect with us through Social media platforms. * Social media * Social media * 'How to' video guides View our 'how to' videos for step-by-step instructions on topics like redeeming a Flight Credit and how to use your Qantas Pass. * 'How to' video guides * 'How to' video guides * Language - Region Argentina (English) Argentina (español) Australia (English) Austria (English) Belgium (English) Brazil (English) Canada (English) Chile (English) Chile (español) China (English) 中国 (中文) Fiji (English) Finland (English) France (English) France (français) French Polynesia (English) Germany (English) Deutschland (Deutsch) Hong Kong SAR, China (English) 中國香港特別行政區 (中文) India (English) Indonesia (English) Indonesia (Bahasa Indonesia) Ireland (English) Italy (English) Japan (English) 日本 (日本語) Mexico (English) México (español) Netherlands (English) New Caledonia (English) New Zealand (English) Papua New Guinea (English) Philippines (English) Singapore (English) South Africa (English) South Korea (English) Spain (English) Switzerland (English) Taiwan, China (English) 中國台灣 (中文) Thailand (English) United Kingdom (English) United States (English) Vanuatu (English) Vietnam (English) * Home * Help * Terms of use FREQUENT FLYER LOGIN Membership numberForgot number? Last name PINForgot PIN? Checkbox Remember details LOG IN Not a member? You can join here. TERMS OF USE These terms of use ('Terms') govern your use of the Qantas Airways Limited and its related bodies corporate (Qantas) websites and qantas.com ('website'). Your use of this website will mean you accept these Terms. * Intellectual Property Rights * External Sites * Security * How Qantas uses Cookies * Disclaimers and Limitation of Liability * Linking to qantas.com * Conditions of Carriage INTELLECTUAL PROPERTY RIGHTS The material contained on these websites is protected by copyright. You may use these websites only for your personal and non-commercial purposes. Except to the extent permitted by relevant copyright legislation, you must not use, copy, modify, transmit, store, publish or distribute the material on these websites, or create any other material using material on these websites, without obtaining the prior written consent of Qantas. Trade marks (whether registered or unregistered) and logos must not be used or modified in any way without obtaining the prior written consent of Qantas Airways Limited. The website, products, technology and processes contained in this website may be the subject of other intellectual property rights owned by Qantas or by third parties. No licence is granted in respect of those intellectual property rights other than as set out in these Terms. Your use of this website must not in any way infringe the intellectual property rights of any person. Back to top EXTERNAL SITES This website may contain links to, or frame, websites of third parties ("external sites"). Qantas is not required to maintain or update the links. Links to, or framing of, external sites should not be construed as any endorsement, approval, recommendation or preference by Qantas of the owners or operators of the external sites, or for any information, products or services referred to on the external sites unless expressly indicated on this website. Qantas makes no warranties and accepts no liability in relation to material contained on external sites. Back to top SECURITY When you book flights or access your Frequent Flyer membership information, a secure server is used. Secure Sockets Layer (SSL) encrypts the information you send through this website. Qantas does not control SSL and cannot guarantee the strength or effectiveness of that encryption. Back to top HOW QANTAS USES COOKIES Cookies are small pieces of data stored on the web browser on your computer. This website and associated websites (including those you reach by clicking on advertising) may store cookies on your web browser. You can visit our viewing tips page to see if you have cookies enabled in your browser. See how we use cookies and to enable or disable cookies in your browser. Back to top DISCLAIMERS AND LIMITATION OF LIABILITY Certain statutory warranties under consumer protection laws will be implied for the benefit of consumers. Nothing in these Terms is intended to exclude or restrict the application of such laws but Qantas does not give any guarantee or warranties or make any representation of any kind, express or implied, with respect to use of this website outside these laws. Subject to claims available under consumer protection laws: Qantas is not liable to you or anyone else (including for negligence, breach of contract or tort) for any loss or damage (including specific, indirect, consequential or economic loss) however caused and which is suffered directly or indirectly in connection with the use of this website. Qantas is not liable for disruptions to this website. Qantas is not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with use of this website or an external site. You must take your own precautions to ensure that whatever you select for use from this website is free of viruses or anything else that may interfere with or damage the operation of your computer systems. Back to top LINKING TO QANTAS.COM In order to link to qantas.com you will need to agree to the linking conditions and obtain written approval from Qantas Digital Customer Experience. To obtain a copy of the agreement, send a request through our Customer Care form. Select the 'Feedback' category, then 'Query' and provide the following information for consideration: * company name * contact name * e-mail address * URL of internet site that will link to qantas.com * nature of your company's website. Back to top CONDITIONS OF CARRIAGE The carriage of passengers, baggage and cargo by air is subject to the Conditions of Carriage and Regulations of the relevant carrier. Back to top Go to top ABOUT QANTAS * Qantas Group * News Room * Careers * oneworld * More about Qantas * Qantas Centenary * Modern Slavery Act Statement ACCESS TO GREAT DEALS Join Qantas Frequent Flyer or subscribe to Red Email today. Subscribe FOLLOW US * 1.4m+ likesOpens external site in a new window * 483k+ followersOpens external site in a new window * 287k+ followersOpens external site in a new window * 93k+ subscribersOpens external site in a new window * 933k+ followersOpens external site in a new window Oneworld JetstarOpens external site in a new window eSSENTIAL AccessibilityTM * Help and SupportOpens external site * Privacy & Security * Terms of Use * Conditions of Carriage * Fare types * About us © Qantas Airways Limited ABN 16 009 661 901