help.trainingpeaks.com Open in urlscan Pro
104.16.51.111  Public Scan

Form analysis
2 forms found in the DOM

GET /hc/en-us/search

<form role="search" class="search" data-search="" action="/hc/en-us/search" accept-charset="UTF-8" method="get"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="search" name="query" id="query"
    placeholder="What are you looking for?" aria-label="Search">
  <input type="submit" name="commit" value="Search">
</form>

POST /hc/en-us/requests

<form id="new_request" class="request-form" data-form="" data-form-type="request" action="/hc/en-us/requests" accept-charset="UTF-8" method="post"><input name="utf8" type="hidden" value="✓" autocomplete="off"><input type="hidden"
    name="authenticity_token" value="hc:requests:client:eZrRN65IPKGo9r135NbegqSP0EciwWgBPuoNMzT-9yRyAm7wkoT3sf41vfhGbOeFd2uyajU3LvZiTj8ZMYftYQ" data-hc-status="ready">
  <input type="hidden" name="request[ticket_form_id]" id="request_ticket_form_id" value="2830" autocomplete="off">
  <div class="form-field string required request_anonymous_requester_email">
    <div class="form-field string  required  request_custom_fields_21136120">
      <label id="request_custom_fields_21136120_label" for="request_custom_fields_21136120">Your Name</label>
      <input type="text" name="request[custom_fields][21136120]" id="request_custom_fields_21136120" aria-required="true" aria-labelledby="request_custom_fields_21136120_label">
    </div><label for="request_anonymous_requester_email">Your email address</label>
    <input type="text" name="request[anonymous_requester_email]" id="request_anonymous_requester_email" aria-required="true">
  </div>
  <div class="form-field string  optional  request_subject">
    <div class="form-field string  optional  request_custom_fields_21016663">
      <label id="request_custom_fields_21016663_label" for="request_custom_fields_21016663">Your TrainingPeaks.com username, if you know it. </label>
      <input type="text" name="request[custom_fields][21016663]" id="request_custom_fields_21016663" aria-required="false" aria-labelledby="request_custom_fields_21016663_label">
    </div>
    <div class="form-field string  required  request_custom_fields_21394486">
      <label id="request_custom_fields_21394486_label" for="request_custom_fields_21394486">Tell us about yourself, so we can better help you.</label>
      <input type="hidden" name="request[custom_fields][21394486]" id="request_custom_fields_21394486" autocomplete="off"
        data-tagger="[{&quot;label&quot;:&quot;-&quot;,&quot;value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;I am an Athlete&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;do not have an account&quot;,&quot;value&quot;:&quot;no_account&quot;},{&quot;label&quot;:&quot;using TrainingPeaks Free without a coach&quot;,&quot;value&quot;:&quot;basic_log_only&quot;},{&quot;label&quot;:&quot;using TrainingPeaks Free with a coach&quot;,&quot;value&quot;:&quot;basic_coached&quot;},{&quot;label&quot;:&quot;using TrainingPeaks Premium without a coach&quot;,&quot;value&quot;:&quot;self_paid_premium&quot;},{&quot;label&quot;:&quot;using TrainingPeaks Premium with a coach&quot;,&quot;value&quot;:&quot;premium_coached&quot;}]},{&quot;label&quot;:&quot;I am a Coach&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Using TrainingPeaks Coach 0 months to 6 months&quot;,&quot;value&quot;:&quot;i_am_a_coach__using_trainingpeaks_coach__6_months_or_less&quot;},{&quot;label&quot;:&quot;Using TrainingPeaks Coach 7 months to 12 months&quot;,&quot;value&quot;:&quot;i_am_a_coach__using_trainingpeaks_coach__6_months_to_12_months&quot;},{&quot;label&quot;:&quot;Using TrainingPeaks Coach 1 to 2 years&quot;,&quot;value&quot;:&quot;i_am_a_coach__using_trainingpeaks_coach__1_to_2_years&quot;},{&quot;label&quot;:&quot;Using TrainingPeaks Coach 2 or more years&quot;,&quot;value&quot;:&quot;i_am_a_coach__using_trainingpeaks_coach__2_or_more_years&quot;}]}]"
        aria-required="true" aria-labelledby="request_custom_fields_21394486_label"
        value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_53tj7ev26" aria-required="true" aria-labelledby="request_custom_fields_21394486_label" style="max-width: 100%;">-</a>
    </div>
    <div class="form-field string  required  request_custom_fields_21025705">
      <label id="request_custom_fields_21025705_label" for="request_custom_fields_21025705">What is your question about?</label>
      <input type="hidden" name="request[custom_fields][21025705]" id="request_custom_fields_21025705" autocomplete="off"
        data-tagger="[{&quot;label&quot;:&quot;-&quot;,&quot;value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;General functionality or terminology&quot;,&quot;value&quot;:&quot;account_functionality_question&quot;},{&quot;label&quot;:&quot;TrainingPeaks Mobile app&quot;,&quot;value&quot;:&quot;mobile_app_or_gps_app_question&quot;},{&quot;label&quot;:&quot;Compatible Devices and Mobile Apps&quot;,&quot;value&quot;:&quot;device_question__other&quot;},{&quot;label&quot;:&quot;Missing Discount&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Premium Athlete Edition&quot;,&quot;value&quot;:&quot;missing_discount__premium_athlete_edition&quot;},{&quot;label&quot;:&quot;Coach Edition&quot;,&quot;value&quot;:&quot;missing_discount__coach_edition&quot;}]},{&quot;label&quot;:&quot;Refund my purchase&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;Premium Athlete Edition&quot;,&quot;value&quot;:&quot;refund_my_purchase&quot;},{&quot;label&quot;:&quot;Training Plan&quot;,&quot;value&quot;:&quot;refund_my_purchase__training_plan&quot;},{&quot;label&quot;:&quot;Coach Edition&quot;,&quot;value&quot;:&quot;refund_my_purchase/missing_discount__coach_edition&quot;}]},{&quot;label&quot;:&quot;My account (billing, payment, assistant coaches)&quot;,&quot;value&quot;:&quot;billing_question&quot;},{&quot;label&quot;:&quot;Log in, username/password&quot;,&quot;value&quot;:&quot;log_in__username_password_question&quot;},{&quot;label&quot;:&quot;WKO5&quot;,&quot;value&quot;:&quot;wko5&quot;},{&quot;label&quot;:&quot;Training plan (using or creating)&quot;,&quot;value&quot;:&quot;training_plan_or_meal_plan_question&quot;},{&quot;label&quot;:&quot;WKO 3.0, Device Agent, Desktop Companion, or ERG/CRS/R3d&quot;,&quot;value&quot;:&quot;wko_question&quot;},{&quot;label&quot;:&quot;WKO4&quot;,&quot;options&quot;:[{&quot;label&quot;:&quot;WKO4 for Mac&quot;,&quot;value&quot;:&quot;wko4_for_mac&quot;},{&quot;label&quot;:&quot;WKO4 for PC&quot;,&quot;value&quot;:&quot;wko4_for_pc&quot;}]},{&quot;label&quot;:&quot;Delete my account&quot;,&quot;value&quot;:&quot;delete_my_account&quot;},{&quot;label&quot;:&quot;GDPR&quot;,&quot;value&quot;:&quot;gdpr&quot;},{&quot;label&quot;:&quot;TrainingPeaks University and online courses&quot;,&quot;value&quot;:&quot;trainingpeaks_university_and_online_courses&quot;}]"
        aria-required="true" aria-labelledby="request_custom_fields_21025705_label"
        value=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_9fo9mp3go" aria-required="true" aria-labelledby="request_custom_fields_21025705_label" style="max-width: 100%;">-</a>
    </div><label id="request_subject_label" for="request_subject">Subject</label>
    <input type="text" name="request[subject]" id="request_subject" maxlength="150" size="150" aria-required="false" aria-labelledby="request_subject_label">
  </div>
  <div class="suggestion-list" data-hc-class="searchbox" data-hc-suggestion-list="true"></div>
  <div class="form-field string request_custom_fields_360038665112 optional" hidden="">
    <label id="request_custom_fields_360038665112_label" for="request_custom_fields_360038665112">Reason for Requesting Refund</label>
    <input type="hidden" name="request[custom_fields][360038665112]" id="request_custom_fields_360038665112" autocomplete="off"
      data-tagger="[{&quot;label&quot;:&quot;-&quot;,&quot;value&quot;:&quot;&quot;},{&quot;label&quot;:&quot;My account auto-renewed when I didn’t want it to&quot;,&quot;value&quot;:&quot;auto_renew_refund&quot;},{&quot;label&quot;:&quot;I didn’t have my discount applied&quot;,&quot;value&quot;:&quot;discount_not_applied_refund&quot;},{&quot;label&quot;:&quot;I purchased on accident&quot;,&quot;value&quot;:&quot;accidental_purchase_refund&quot;},{&quot;label&quot;:&quot;My coach would like to provide Premium for me&quot;,&quot;value&quot;:&quot;coach_paid_premium_refund&quot;},{&quot;label&quot;:&quot;Premium does not suit my needs&quot;,&quot;value&quot;:&quot;premium_does_not_suit_my_needs&quot;},{&quot;label&quot;:&quot;I don't have any upcoming races&quot;,&quot;value&quot;:&quot;i_don_t_have_any_upcoming_races_refund&quot;},{&quot;label&quot;:&quot;I purchased on the wrong account&quot;,&quot;value&quot;:&quot;i_purchased_on_the_wrong_account_refund&quot;},{&quot;label&quot;:&quot;Other&quot;,&quot;value&quot;:&quot;other_refund&quot;}]"
      aria-required="true" aria-describedby="request_custom_fields_360038665112_hint" aria-labelledby="request_custom_fields_360038665112_label" value=""
      disabled=""><a class="nesty-input" tabindex="0" aria-haspopup="true" aria-expanded="false" aria-controls="_8429e29b7" aria-required="true" aria-labelledby="request_custom_fields_360038665112_label" aria-describedby="request_custom_fields_360038665112_hint" style="max-width: 100%;">-</a>
    <p id="request_custom_fields_360038665112_hint">Please select a reason that most closely fits why you would like a refund, along with an explanation in the description below. Please note: refund requests must be made within 7 days of purchase for
      a full refund to be given. Between 7-45 days a prorated refund can be given. After 45 days from the initial purchase, the purchase will not qualify for a refund.</p>
  </div>
  <div class="form-field string request_custom_fields_360038682912 optional" hidden="">
    <label id="request_custom_fields_360038682912_label" for="request_custom_fields_360038682912">Please Provide Discount Code</label>
    <input type="text" name="request[custom_fields][360038682912]" id="request_custom_fields_360038682912" aria-required="true" aria-describedby="request_custom_fields_360038682912_hint" aria-labelledby="request_custom_fields_360038682912_label"
      disabled="">
    <p id="request_custom_fields_360038682912_hint">Please provide your discount code that should have been applied to your recent purchase</p>
  </div>
  <div class="form-field text  required  request_description">
    <label id="request_description_label" for="request_description">Describe what you need help with:</label>
    <textarea name="request[description]" id="request_description" aria-required="true" aria-describedby="request_description_hint" aria-labelledby="request_description_label"></textarea><input type="hidden" name="request[description_mimetype]"
      id="request_description_mimetype" value="text/plain" style="display: none;" autocomplete="off">
    <p id="request_description_hint">Please enter the details (the more the better!) of your request and any account information you think will be beneficial to better help you.</p>
  </div>
  <script
    data-conditional-fields="[{&quot;parent_field_id&quot;:&quot;request_custom_fields_21025705&quot;,&quot;value&quot;:&quot;refund_my_purchase&quot;,&quot;child_fields&quot;:[{&quot;id&quot;:&quot;request_custom_fields_360038665112&quot;,&quot;is_required&quot;:true}]},{&quot;parent_field_id&quot;:&quot;request_custom_fields_21025705&quot;,&quot;value&quot;:&quot;missing_discount__premium_athlete_edition&quot;,&quot;child_fields&quot;:[{&quot;id&quot;:&quot;request_custom_fields_360038682912&quot;,&quot;is_required&quot;:true}]},{&quot;parent_field_id&quot;:&quot;request_custom_fields_360038665112&quot;,&quot;value&quot;:&quot;discount_not_applied_refund&quot;,&quot;child_fields&quot;:[{&quot;id&quot;:&quot;request_custom_fields_360038682912&quot;,&quot;is_required&quot;:true}]}]">
  </script>
  <div class="form-field">
    <label for="request-attachments"> Attachments </label>
    <div id="upload-dropzone" class="upload-dropzone">
      <input type="file" multiple="true" id="request-attachments" data-fileupload="true" data-dropzone="upload-dropzone" data-error="upload-error" data-create-url="/hc/en-us/request_uploads" data-name="request[attachments][]"
        data-pool="request-attachments-pool" data-delete-confirm-msg="" aria-describedby="upload-error">
      <span>
        <a>Add file</a> or drop files here </span>
    </div>
    <div id="upload-error" class="notification notification-error notification-inline" style="display: none;">
      <span data-upload-error-message=""></span>
    </div>
    <ul id="request-attachments-pool" class="upload-pool" data-template="upload-template"></ul>
    <script type="text/html" id="upload-template">
      <li class="upload-item" data-upload-item>
        <a class="upload-link" target="_blank" data-upload-link></a>
        <p class="upload-path" data-upload-path></p>
        <p class="upload-path" data-upload-size></p>
        <p data-upload-issue class="notification notification-alert notification-inline" aria-hidden="true"></p>
        <span class="upload-remove" data-upload-remove></span>
        <div class="upload-progress" data-upload-progress></div>
        <input type="hidden">
      </li>
    </script>
  </div>
  <footer><input type="submit" name="commit" value="Submit"></footer>
</form>

Text Content

Sign in Submit a Ticket My Tickets


TRAININGPEAKS HELP CENTER

 1. TrainingPeaks Help Center
 2. Submit a Ticket




SUBMIT A TICKET

Your Name
Your email address
Your TrainingPeaks.com username, if you know it.
Tell us about yourself, so we can better help you. -
What is your question about? -
Subject

Reason for Requesting Refund -

Please select a reason that most closely fits why you would like a refund, along
with an explanation in the description below. Please note: refund requests must
be made within 7 days of purchase for a full refund to be given. Between 7-45
days a prorated refund can be given. After 45 days from the initial purchase,
the purchase will not qualify for a refund.

Please Provide Discount Code

Please provide your discount code that should have been applied to your recent
purchase

Describe what you need help with:

Please enter the details (the more the better!) of your request and any account
information you think will be beneficial to better help you.

Attachments
Add file or drop files here




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