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SETTING NEW STANDARDS IN CUSTOMER EXPERIENCE•
INSTANTLY CONNECT WITH YOUR CUSTOMERS AND OUTPERFORM THEIR GROWING EXPECTATIONS
WITH OUR CONVERSATIONAL SOFTWARE.
Discover our products
TRUSTED BY COMPANIES WORLDWIDE
CM.COM CELEBRATES LAUNCH OF GENERATIVE AI ENGINE
REVOLUTIONIZING CUSTOMER ENGAGEMENT
We are pleased to announce the successful launch of our innovative Generative
AI capabilities. This release represents the latest advancement in our ongoing
AI investment efforts. Read all about our new integrated Generative AI features.
Read the press release
OPTIMIZE THE ENTIRE MOBILE CUSTOMER JOURNEY
Research shows that 86% of customers are willing to pay more for a great
experience. Our software enables you to perfect your customers' experience on
their favorite channels. From the first message to the latest conversion, we've
got you covered, regardless of your industry.
Show Industry Solutions
CREATE PERSONAL EXPERIENCES THAT LAST
1. ENGAGE WITH CUSTOMERS
2. REACH YOUR AUDIENCE
3. AUTOMATE CUSTOMER CONTACT
4. PERSONALIZE YOUR MESSAGE
5. MONETIZE CONVERSATIONS
ENGAGE WITH CUSTOMERS
Make it easy for your customers to get the best service across channels.
Dive In
REACH YOUR AUDIENCE
Connect with customers on any communication channel and expand your reach.
Dive In
AUTOMATE CUSTOMER CONTACT
Empower your customers to get personalized service experiences whenever they
want.
Dive In
PERSONALIZE YOUR MESSAGE
Unlock your customer data and automate your mobile marketing.
Dive In
MONETIZE CONVERSATIONS
Create commercial opportunities at every conversational touchpoint.
#1 SOFTWARE SUITE FOR CONVERSATIONAL COMMERCE
Founded in 1999
More than 20 years of experience
Global Focus
Local presence in 19 countries
Licensed PSP
Licensed Payment Service Provider
24/7 Support
Global monitoring & support
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Listed at Euronext Amsterdam
RECOGNIZED AND ACCREDITED BY
LET’S MAKE YOUR CUSTOMERS HAPPY
Raise your customer experience to an industry-defining mobile standard using our
software. Get started today and turn those happy returning customers into brand
ambassadors.
Discover our ProductsTalk to Sales
GET INSPIRED
1. Sep 22, 2023 • Chatbots
CHATBOTS IN ACTION: FACEBOOK CHATBOTS
In the real world, people use different environments to achieve different
goals. They’ll go to brick-and-mortar shops to compare prices and
competitors. Visit a showroom to experience products up close. Or schedule a
meeting to see a live demo. But is that how it works in the digital world?
Yes, it is. The digital world has various environments, too, from websites
to messaging channels, social platforms and more.
2. Sep 21, 2023 • Ticketing
6 METHODS TO ENCOURAGE YOUR MUSEUM OR PARK VISITORS TO BUY THEIR TICKET
ONLINE
In an era where online convenience is becoming the new standard, many
visitors still choose to buy their tickets at the entrance. This is
unfortunate, given the many advantages of online ticketing for both visitors
and the museum or park itself. Think about avoiding lines, generating extra
income, and gathering more information. But how can you increase the use of
online ticketing? That can still be a challenge, which is why we've compiled
six ideas for you.
3. Sep 13, 2023 • Chatbots
CHATBOTS IN ACTION: INSTAGRAM CHATBOTS
Every channel where customers interact with a brand offers a different
experience. Among the most distinctive is Instagram. Unlike other social
media apps, Instagram users scrolling through posts often feel a deeply
personal connection with the sources they follow: celebrities, favorite
products, and subjects they’re passionate about. It’s a community built on
trusting influential people.
4. Sep 08, 2023 • Chatbots
OMNICHANNEL CHATBOTS: CREATE ONCE, OFFER EVERYWHERE
Chatbots spent a decade-plus as a technological sideline: nestling at the
corner of websites, roaming the odd FAQ, inviting people to click with a
hopeful link. They weren’t a big part of the customer experience. But now
– suddenly – they’re everywhere.
5. Sep 06, 2023 • Instant Messaging
A2P MESSAGING FRAUD AND PREVENTION FOR BUSINESSES
Safeguarding company data against security threats should be on the top of
the priorities list for every modern company. Especially since A2P, or
application-to-person messaging fraud is on the rise. Read all about the
different types of A2P fraud and what steps you can take to avoid being the
next victim.
6. Sep 06, 2023 • Security
HOW TO PROTECT YOUR CUSTOMERS AGAINST A2P MESSAGING FRAUD
Protecting your data, and the data of your customers, is top priority for
most modern companies. And it should be! Now that A2P
(application-to-person) messaging is bigger than ever, A2P messaging fraud
is also on the rise. As a business, you can protect yourself against threats
by implementing certain security measures, but you're not the only target.
Criminals will also attempt to scam or deceive your customers! Let's take a
look at the types of A2P messaging fraud your customers can face, and what
measures can be taken against them.
7. Sep 05, 2023 • Messaging
THE SOFTWARE DEBATE: DIY, CPAAS, OR SAAS?
Every business wants to communicate with its customers, whether for
marketing, support, or operational purposes. But to do so, you'll need a way
to get in touch with your customers- a communications platform. You can
build software from scratch, integrate third-party software into your own
systems, or implement new software all together. Are you still pondering the
correct approach for your business? Then let's figure it below!
8. Aug 30, 2023 • Conversational AI
HOW TO USE AI TO IMPROVE CUSTOMER SERVICE?
Meeting customer expectations remains customer service's biggest challenge.
Speed, convenience, and qualitative assistance seem to be the most important
aspects to achieve this. With the power of AI, customer questions can be
identified, categorized, and resolved more quickly. Besides, your
organization is continuously fed with data to improve the entire customer
journey. Learn more about the Power of AI for Customer Service in this blog.
9. Aug 27, 2023 • Customer Experience
YOUR EVENT AS A SHOWSTOPPER: 7 FUTUREPROOF TRENDS TO JUMP ON
In the overcrowded event industry, it's getting tougher to keep your ticket
sales going strong. The competition is huge, and everyone's targeting the
same audiences. Chances are that a festival with empty lineups and expensive
tickets won't survive five years from now. Invest in your brand, innovate,
and stand out – that's the only way to build a solid foundation for the
future. We've got 7 trends for you to hop onto and make sure you're ready
for what's to come.
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