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 * Platform
    * Conversational Engagement Platform
       * Campaign Manager
       * Bot Studio
       * Agent Assist
       * Integrations
       * Enterprise Security
       * Conversational AI
       * Omnichannel
   
    * Channels
       * WhatsApp
       * SMS
       * Instagram
       * RCS
       * Google's Business Messaging
       * Viber
       * Voice
       * Telegram
       * Web & App

 * Solutions
    * By Function
       * Conversational Marketing
       * Conversational Commerce
       * Conversational Support
   
    * By Industry
       * BFSI
       * Food & Beverage
       * Retail
       * Healthcare
       * Gaming
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       * Real Estate
       * Travel & Hospitality
       * Education
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    * About Us
    * Careers
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 * Resources
    * BlogBest source for information on all our offerings
    * eBooksDownload guides and informational ebooks
    * PodcastsListen to decision-makers and product experts
    * WebinarsOnline events hosted by industry leaders and experts.
    * VideosDiscover videos across industries & product use-cases
    * Case StudiesUse-cases and insights on customers success stories
   
   FEATURED READS
   
   EBOOK
   
   Drive Higher ROI from Festive Campaigns with Automated Click-to-Chat Ads
   
   Read More
   
   BLOG
   
   Click to Chat ads on WhatsApp- A vital tool for your marketing arsenal
   
   Read More
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#1 CONVERSATIONAL
ENGAGEMENT PLATFORM FORMARKETING | COMMERCE | SUPPORT

LEVERAGE OUR HIGH-SCALE, CONVERSATIONAL AI PLATFORM. ENGAGE YOUR CUSTOMERS WITH
FRICTIONLESS & PERSONALIZED JOURNEYS.

Request a demo




 * 10 BILLION+
   
   messages per month


 * 45,000+
   
   brands across 20+ countries


 * 6 OUT OF 10
   
   B2C chats powered by us


TRUSTED BY LEADING BRANDS GLOBALLY




CREATE MOMENTS OF MAGIC ACROSS CUSTOMER LIFECYCLE


EXPERIENCE ONE CONVERSATIONAL ENGAGEMENT PLATFORM TO DRIVE KEY BUSINESS RESULTS
ACROSS THE CUSTOMER LIFECYCLE

PRE-PURCHASE


CONVERSATIONAL MARKETING

Empower prospects to converse with you while engaging with their friends through
their preferred channel

Engage with your customers via voice bots and chatbots to campaign, capture
leads, and increase retention and loyalty

Maximize advertising ROI & conversions with conversational ads and powerful
campaign manager

Explore


IN-PURCHASE


CONVERSATIONAL COMMERCE

Boost your revenue by selling to the right consumers at the right time, on the
channels they prefer to spend time on

Leverage digital catalogues, tailored recommendations, one-click-payments to
convert more visitors on social media and web

Intelligently re-engage with prospects with abandoned carts and successfully
complete the sale

Explore


POST-PURCHASE


CONVERSATIONAL SUPPORT

Empower your customers to find a resolution to their queries on demand, 24/7, in
their preferred language

Resolve ~80% of queries with automation and smartly route critical queries to
live agents

Unclog tickets with easy-to-scale self-service customer support to care for
peaks and business as usual

Explore



PLATFORM CAPABILITIES TO MAKE YOU A SUPERHUMAN

Bot Studio
Agent Assist
Integrations
Conversational AI
Campaign Manager




CRAFT CUSTOM CONVERSATIONAL JOURNEYS WITH ZERO CODE

Empower your marketing, product and support users with pre-built bot templates
and a visual editor to go-live on any channel in minutes

Explore Bot Studio


INTERACT AND TRANSACT ACROSS 30+ MESSAGING CHANNELS


LEVERAGE A SINGLE API TO AUTOMATE CONVERSATIONAL ENGAGEMENT ACROSS 30+ MESSAGING
CHANNELS


WHATSAPP MESSAGING API

Leverage WhatsApp to connect, converse and care for customers

Learn more


GOOGLE’S BUSINESS MESSAGES

Automate query responses in the moment of need, anywhere on Google

Learn more


SMS

Leverage quick, reliable, and scalable SMS API to deliver SMS in 195 countries

Learn more


VOICE API

Boost agent productivity and enhance CSAT with Voice API

Learn more


INSTAGRAM MESSAGING API

Engage with followers through Instagram Messaging API

Learn more


RICH COMMUNICATION SERVICE

Enable interactive mobile experiences between enterprises and customers with RCS

Learn more



CONVERSATIONAL AUTOMATION FOR EVERY INDUSTRY

We understand your business and can make every customer touchpoint
conversational across marketing, commerce, and support

 * BFSI
   
   Make online finance easy with AI and 150+ pre-built journeys that automate
   routine customer interactions
   
   Explore

 * Retail
   
   Deliver expert guidance anytime, anywhere, and sell more with a personalised
   shopping experience
   
   Explore

 * Food & Beverage
   
   Receive orders and payments directly, manage home delivery and marketing
   
   Explore

 * Education
   
   Enhance student experience from onboarding to learning with AI chatbots and
   voice bots
   
   Explore

 * Healthcare
   
   Transform patient-doctor engagement with chatbots on messaging channels
   
   Explore

 * Travel
   
   Improve booking, travel and guest experience with chatbots on messaging
   channels
   
   Explore

Case Studies

Gain insights on how we’ve empowered companies globally to deliver better
customer experience

 * CASE STUDY
   
   
   HOW AN AUSTRIAN RETAIL BRAND GREW ITS QUARTERLY ONLINE SALES REVENUE USING
   GUPSHUP'S CONVERSATIONAL AI
   
   Download PDF

 * CASE STUDY
   
   
   HOW A WELLNESS BRAND AUTOMATED 70% OF ITS CUSTOMER QUERIES ONLINE THROUGH
   GUPSHUP'S CONVERSATIONAL AI
   
   Download PDF

 * CASE STUDY
   
   
   HOW AN E-COMMERCE BRAND ACHIEVED A 10X ROI IN MONTHLY SALES WITH GUPSHUP'S
   WHATSAPP BUSINESS
   
   Download PDF

We are a Conversational Engagement Platform empowering businesses to engage
meaningfully with customers across commerce, marketing and support use-cases on
30+ channels

Get in touch

COMPANY

 * About Us
 * Careers
 * Leadership
 * Newsroom

RESOURCES

 * ebooks
 * Case Studies
 * Blogs
 * FAQ
 * Videos
 * Developers
 * Webinars
 * Podcasts

FOLLOW US

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EXPLORE WHATSAPP FOR BUSINESS

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