www.virginmedia.ie
Open in
urlscan Pro
2a02:26f0:3400::1703:5833
Public Scan
Submitted URL: https://e.virginmedia.ie/16/1762/5/4695518d6476195400996c4351bdd89fbe3c3a0f/HqPp__NAXuBfQ580JVHwJvz4adBYvjxRRrU7U5CnLq54r...
Effective URL: https://www.virginmedia.ie/sign-in?conversation=https%3A%2F%2Fwww%2Evirginmedia%2Eie%2Fmyvirginmedia%3Fcm%5Fitem%3Dvm%5Fie%...
Submission: On October 26 via manual from IE — Scanned from DE
Effective URL: https://www.virginmedia.ie/sign-in?conversation=https%3A%2F%2Fwww%2Evirginmedia%2Eie%2Fmyvirginmedia%3Fcm%5Fitem%3Dvm%5Fie%...
Submission: On October 26 via manual from IE — Scanned from DE
Form analysis 11 forms found in the DOM
GET /content/www-virginmedia-ie/en/search
<form action="/content/www-virginmedia-ie/en/search" target="_top" method="GET" id="upc_search_box" class="lgi-masthead-search-form ng-pristine ng-valid">
<label for="q1" class="lgi-search-masthead-label">Search</label>
<span role="status" aria-live="polite" class="ui-helper-hidden-accessible"></span><input type="text" id="q1" name="q1" class="lgi-search-masthead-searchfield search-box ui-autocomplete-input" placeholder="Search" autocomplete="off">
<button type="button" class="lgi-search-masthead-searchbutton"><span>Search</span></button>
<ul class="ui-autocomplete ui-front ui-menu ui-widget ui-widget-content ui-corner-all" id="ui-id-1" tabindex="0" style="display: none;"></ul>
</form>Name: UxpDefaultSignInControllerForm — POST
<form id="lgi-form-default-sigin" name="UxpDefaultSignInControllerForm" class="lgi-form sign-in-wrapper ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength" data-ng-init="initApp({
'countryCode': 'IE',
'uxpApiEndpoint': 'https://geo1.api.virginmedia.ie',
'uxpApiSigninEndpoint': 'https://geo1.api.virginmedia.ie:443',
'targetLoginSection': 'background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0',
'targetAbuseReported': 'lg-uxp-abuse',
'targetUserInactive': 'lg-uxp-useractivation',
'addAccountURL': '/sign-in/add-account/',
'crossDomainURL': '',
'pageNotFoundURL': '',
'messageNoAccessToApp': '',
'messageInvalidCredentials': 'Username/Password incorrect.',
'messageRecaptchaRequired': 'Username/password incorrect. Please retry and click the box below to prove you are not a robot.',
'sessionTimeoutError': 'The session has been timed out. Please retry',
'messageGenericError': 'Something went wrong. Please try again later.',
'snippetOverlayRef': '',
'forgottenUsernameText': 'Forgot your username?',
'forgottenUsernameUrl': 'lg-uxp-forgot-username-start',
'forgottenPasswordText': 'Forgot your password?',
'forgottenPasswordUrl': 'lg-uxp-forgot-password-start',
'forgottenUsernameLink': '',
'forgottenPasswordLink': '',
'oidcprotocol': false,
'myUPCApp': false,
'appOrPortalName': 'default',
'rememberMeOption': 'showRememberMe',
'recoveryOption': 'PORTAL',
'linkSocialMediaComponentId': '',
'isSocialmediaFunNeeded': false,
'messageLoadingStatus': ''
})" data-ng-submit="onSubmit('lgi-form-default-sigin',$event)" novalidate="true" method="POST">
<ul class="field text">
<li class="lgi-form-field lgi-form-width-wide oim-form-field oim-form-field-country" data-fieldstate="pass">
<label for="country">Country</label>
<div class="lgi-form-field-container">
<input id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_honeypot" type="text" name="country" data-ng-model="country" class="ng-pristine ng-untouched ng-valid ng-empty" tabindex="0">
</div>
</li>
</ul>
<div class="genericerror errormessage">
<div data-ng-show="info.uxpErrorMessage" class="lgi-uxp-error ng-hide">
<span data-ng-bind-html="translatei18N(uxpErrorMessage)" class="ng-binding"></span>
<span data-ng-bind-html="translatei18N(info.uxpErrorMessage)" class="ng-binding"></span>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_0"><!----></div>
</div>
<div class="header title section">
<div class="aligncenter clearboth">
<h1 class="color-white lgi-txtsd-default"> Sign into My Virgin Media. </h1>
</div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_0"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_0"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_0"><!----></div>
</div>
</div>
<div class="position-relative lgi-signIn-specific-container">
<a data-ng-show="coreData.recoveryFlow.forgottenUsernameText" ng-click="flowForgotUsername()" ng-bind="coreData.recoveryFlow.forgottenUsernameText" class="side-link hide-small-screen hide-xsmall-screen hide-medium-screen hide-for-ipad-pro-screen ng-binding" href="javascript:;" tabindex="-1">Forgot your username?</a>
<div class="lgi-uxp-specific-container">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide lgi-form-hastooltip" data-fieldstate="needvalidation">
<span class="lgi-form-error-required">Please enter your username</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_username">Sign in with username </label>
<div class="lgi-form-field-container">
<input type="text" name="username" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_username" placeholder="Enter Username" value="" autocomplete="off" maxlength="" required="required"
data-constraint="" data-customregex="" data-ng-model="coreData.defaultSignIn.data.username" class="ng-pristine ng-empty ng-invalid ng-invalid-required ng-valid-maxlength ng-touched" style="" tabindex="0">
<a class="lgi-form-info-icon" href="javascript:;" tabindex="-1">
<span class="lgi-form-info-tooltip">
<span><!----></span>
<p></p><p style="text-align: center;">Please enter the email address you used when opening a Virgin Media account, or the username you created when registering for My Virgin Media.</p>
<p></p>
</span>
</a>
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<a data-ng-show="coreData.recoveryFlow.forgottenUsernameText" ng-click="flowForgotUsername()" ng-bind="coreData.recoveryFlow.forgottenUsernameText" class="hide-large-screen show-for-ipad-pro-screen ng-binding" href="javascript:;" tabindex="-1">Forgot your username?</a>
</div>
<div class="position-relative lgi-signIn-specific-container">
<a data-ng-show="coreData.recoveryFlow.forgottenPasswordText" ng-click="flowForgotPassword()" ng-bind="coreData.recoveryFlow.forgottenPasswordText" class="side-link hide-small-screen hide-xsmall-screen hide-medium-screen hide-for-ipad-pro-screen ng-binding" href="javascript:;" tabindex="-1">Forgot your password?</a>
<div class="lgi-uxp-specific-container">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide lgi-form-hastooltip" data-fieldstate="needvalidation">
<span class="lgi-form-error-required">Please enter your password</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_password">Password </label>
<div class="lgi-form-field-container lgi-form-pw-field-container">
<input class="lgi-uxp-resetMasking ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" type="password" name="password"
id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_password" placeholder="Enter Password" autocomplete="off" maxlength="" required="required" data-constraint=""
data-ng-model="coreData.defaultSignIn.data.credential" tabindex="0">
<a type="button" class="password-masking" href="javascript:;" tabindex="-1"> <span class="lgi-uxp-pe-password-eyeopen-new" onclick="UPC.Components.Lgi.Password.passwordMasking('background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_password')"></span> </a>
<a type="button" class="password-masking" href="javascript:;" tabindex="-1"> <span class="lgi-uxp-pe-password-eyeslash-new" onclick="UPC.Components.Lgi.Password.passwordMasking('background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_password')" style="display: none;"></span> </a>
<a class="lgi-form-info-icon" href="javascript:;" tabindex="-1">
<span class="lgi-form-info-tooltip">
<span><!----></span>
<p></p><p style="text-align: center;">Please enter the password you have created when you registered for My Virgin Media.</p>
<p></p>
</span>
</a>
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
<script type="text/javascript">
$(document).ready(function() {
UPC.Components.Lgi.Password.initPassword('background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_password');
});
</script>
</div>
<a data-ng-show="coreData.recoveryFlow.forgottenPasswordText" ng-click="flowForgotPassword()" ng-bind="coreData.recoveryFlow.forgottenPasswordText" class="hide-large-screen show-for-ipad-pro-screen ng-binding" href="javascript:;" tabindex="-1">Forgot your password?</a>
</div>
<div class="center-align field-tooltip-centered lgi-uxp-checkbox-tooltip rememberMeClass" data-ng-show="showRememberMe">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide lgi-form-hastooltip radio-hz lgi-form-cb-rdo-list-item" data-fieldstate="pass">
<div class="lgi-form-error-message-container">
<span class="error-message-icon"></span>
</div>
<label><!----></label>
<div class="lgi-form-field-container">
<ol class="lgi-form-checkbox">
<li>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_rememberme-1">
<span class="lgi-checkbox-imagePlaceholder" tabindex="0"></span><span class="lgi-checkbox-textPlaceholder">Remember me</span>
<input type="checkbox" data-ng-model="coreData.defaultSignIn.params.rememberMe" data-ngtruevalue="true" data-ngfalsevalue="false" name=""
id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_rememberme-1" value="rememberMe" class="ng-pristine ng-untouched ng-valid ng-empty" tabindex="0">
</label>
</li>
</ol>
<a class="lgi-form-info-icon" href="javascript:;" tabindex="-1">
<span class="lgi-form-info-tooltip">
<span><!----></span>
<p></p><p>Remember me on this computer</p>
<p></p>
</span>
</a>
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div data-ng-show="info.captchaRequired || isAemEditMode" class="signin-defaultsignin-captcha lgi-uxp-recaptcha-center ng-hide">
<!-- constraints: -->
<script src="https://www.google.com/recaptcha/api.js?hl=en_IE" async="" defer=""></script>
<li class="lgi-form-field lgi-form-field-captcha lgi-form-width-extrawide " data-fieldstate="needvalidation">
<label><!----></label>
<div class="lgi-form-field-container">
<div class="g-recaptcha" data-sitekey="6LeVcQ0TAAAAAMP0zQAi2kOGMNhBwzag09c9UC2k" data-callback="validResponseHandler">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LeVcQ0TAAAAAMP0zQAi2kOGMNhBwzag09c9UC2k&co=aHR0cHM6Ly93d3cudmlyZ2lubWVkaWEuaWU6NDQz&hl=en-GB&v=vP4jQKq0YJFzU6e21-BGy3GP&size=normal&cb=x765ufla6vnz"
width="304" height="78" role="presentation" name="a-tyhsuk19g4du" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
</div>
</li>
<script type="text/javascript">
function validResponseHandler() {
$(".lgi-form-field-captcha").find(".lgi-form-error-serverside").hide();
LGI.Forms.Validator.RecaptchaUpdate();
}
</script>
</div>
<div class="lgi_container_bg_full">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_innerpar1_templated">
<style>
.g-recaptcha {
text-align: center;
margin: 0 auto;
display: block;
width: fit-content;
}
</style>
<!--
-->
</div>
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="signInButton" ng-class="{'disabled': disabled}">
<div class="buttonSignIn button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_buttonsignin" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Sign in</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
<div class="richtext section">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_containerparsys_signin_0_postpar_richtext" class="lgi_rte_textdefault4 textaligncenter lgi-richtext" style="word-wrap:break-word;">
<p><u></u>Don't have an online account? <a data-action="a" data-upc-tooltip-type="none" href="/register/create-profile.html" tabindex="-1"><u>Register</u></a></p>
</div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="divider section">
<div class="lgi-divider-container lgi_divider1 px0 at-element-marker" style="visibility: hidden;"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
</form>Name: UxpForgotUsernameControllerForm — POST
<form id="lgi-form-forgot-username" name="UxpForgotUsernameControllerForm" data-ng-submit="onSubmit('lgi-form-forgot-username',$event)" method="POST" class="ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength">
<div class="col-md-10 col-xs-12 margin-auto float-none">
<div class="lgi_container_bg_full">
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h3 class="blue ph1-b lgi-txtsd-default"> Recover my username. </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="subTitle header title">
<div class="aligncenter clearboth">
<h3 class="blue ph4-b lgi-txtsd-default"> To recover your username, please enter the account details requested below. </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="position-relative">
<a data-ng-show="coreData.targets.businessCustomerText && !coreData.miscellaneous.isCustomerTypeBusiness" ng-click="switchToBusiness()" ng-bind="coreData.targets.businessCustomerText" class="side-link hide-small-screen hide-xsmall-screen ng-binding ng-hide" href="javascript:;" tabindex="-1"></a>
<a data-ng-show="coreData.targets.residentialCustomerText && coreData.miscellaneous.isCustomerTypeBusiness" ng-click="switchToResidential()" ng-bind="coreData.targets.residentialCustomerText" class="side-link hide-small-screen hide-xsmall-screen ng-binding ng-hide" href="javascript:;" tabindex="-1"></a>
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide lgi-form-hastooltip">
<span class="lgi-form-error-required">Please enter account number</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_accountnumber">Account Number </label>
<div class="lgi-form-field-container">
<input type="text" name="customerId" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_accountnumber" placeholder="Account Number" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgotUsernameDetails.data.parameters.customerId" class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" tabindex="0">
<a class="lgi-form-info-icon" href="javascript:;" tabindex="-1">
<span class="lgi-form-info-tooltip">
<span><!----></span>
<p></p><p>If you dont know your account number why not contact us on whatsapp 0896000016</p>
<p></p>
</span>
</a>
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
<a data-ng-show="coreData.targets.businessCustomerText && !coreData.miscellaneous.isCustomerTypeBusiness" ng-click="switchToBusiness()" ng-bind="coreData.targets.businessCustomerText" class="hide-large-screen hide-medium-screen ng-binding ng-hide" href="javascript:;" tabindex="-1"></a>
<a data-ng-show="coreData.targets.residentialCustomerText && coreData.miscellaneous.isCustomerTypeBusiness" ng-click="switchToResidential()" ng-bind="coreData.targets.residentialCustomerText" class="hide-large-screen hide-medium-screen ng-binding ng-hide" href="javascript:;" tabindex="-1"></a>
</div>
<div class="lgi_container_bg_full">
</div>
<div data-ng-show="!coreData.miscellaneous.isCustomerTypeBusiness || isAemEditMode" class="">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide lgi-form-hastooltip">
<span class="lgi-form-error-required">Please enter surname</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_lastname">Surname </label>
<div class="lgi-form-field-container">
<input type="text" name="validation" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_lastname" placeholder="Surname" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgotUsernameDetails.data.parameters.validation" class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" tabindex="0">
<a class="lgi-form-info-icon" href="javascript:;" tabindex="-1">
<span class="lgi-form-info-tooltip">
<span><!----></span>
<p></p><p>When filling in the surname of the Virgin Media account holder, only use the last word in your surname.</p>
<p></p>
</span>
</a>
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div data-ng-show="coreData.miscellaneous.isCustomerTypeBusiness || isAemEditMode" class="ng-hide">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide ">
<span class="lgi-form-error-required">Please enter vat number</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_vatnumber">Vat Number </label>
<div class="lgi-form-field-container">
<input type="text" name="" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_vatnumber" placeholder="Vat Number" value="" autocomplete="off" maxlength="" data-constraint=""
data-customregex="" data-ng-model="coreData.forgotUsernameDetails.data.parameters.validation" class="ng-pristine ng-untouched ng-valid ng-empty ng-valid-maxlength" tabindex="0">
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="lgi-uxp-recaptcha-center">
<!-- constraints: -->
<script src="https://www.google.com/recaptcha/api.js?hl=en_IE" async="" defer=""></script>
<li class="lgi-form-field lgi-form-field-captcha lgi-form-width-extrawide ">
<label><!----></label>
<div class="lgi-form-field-container">
<div class="g-recaptcha" data-sitekey="6LeVcQ0TAAAAAMP0zQAi2kOGMNhBwzag09c9UC2k" data-callback="validResponseHandler">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LeVcQ0TAAAAAMP0zQAi2kOGMNhBwzag09c9UC2k&co=aHR0cHM6Ly93d3cudmlyZ2lubWVkaWEuaWU6NDQz&hl=en-GB&v=vP4jQKq0YJFzU6e21-BGy3GP&size=normal&cb=3688ncfoy0c6"
width="304" height="78" role="presentation" name="a-hqbqzuiqc36d" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response-1" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div>
</div>
</div>
</li>
<script type="text/javascript">
function validResponseHandler() {
$(".lgi-form-field-captcha").find(".lgi-form-error-serverside").hide();
LGI.Forms.Validator.RecaptchaUpdate();
}
</script>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="buttonForgotUsername button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_buttonforgotusername" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Continue</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="forgot-username-start-password-recovery-wrapper">
<div class="forgottenPassword richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_forgottenpassword" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;"><a data-action="Hyperlink" data-upc-tooltip-type="none" href="/forgot-password/" data-ng-click="flowForgotPassword()" class="ng-scope" tabindex="-1">Forgot your password? </a></h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
</div>
<div class="copy richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_copy" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">If you have a Virgin Media account, but have not registered with My Virgin Media, then you will not be able to use this flow.Click here
<a data-action="Hyperlink" data-upc-tooltip-type="none" href="/register/create-profile/" tabindex="-1">Register now</a></h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_5"><!----></div>
</div>
<div class="richtext section">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_innerpar9_richtext" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">If you are a business customer, please submit your business name in place of your surname.</h4>
</div>
</div>
</div>
</div>
<div class="clear-both"></div>
</form>Name: UxpAddAdditionalAccountDetailsForm — POST
<form id="addAdditionalAccountDetails" name="UxpAddAdditionalAccountDetailsForm" data-ng-submit="callSubmitApiWithCustSystemInfo()" method="POST" class="ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength">
<ul class="field text">
<li class="lgi-form-field lgi-form-width-wide oim-form-field oim-form-field-country">
<label for="country">Country</label>
<div class="lgi-form-field-container">
<input id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_honeypot_additionaldetails" type="text" name="country" data-ng-model="country"
class="ng-pristine ng-untouched ng-valid ng-empty" tabindex="0">
</div>
</li>
</ul>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div>
<div data-ng-show="isAemEditMode||info.showAddContactSuccessMessage" class="ng-hide">
<div class="successMessage richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_successmessage" class=" lgi-richtext" style="word-wrap:break-word;"></div>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div data-ng-show="info.showViewForSelectingCustSystem || isAemEditMode" class="ng-hide">
<div class="genericerror errormessage">
<div data-ng-show="info.uxpErrorMessage" class="lgi-uxp-error ng-hide">
<span data-ng-bind-html="translatei18N(uxpErrorMessage)" class="ng-binding"></span>
<span data-ng-bind-html="translatei18N(info.uxpErrorMessage)" class="ng-binding"></span>
</div>
</div>
<div data-ng-bind="info.uxpSuccessMessage" class="ng-binding"></div>
<div class="customerSystemTitle header title">
<div class="aligncenter clearboth">
<h3 class="blue ph1-b lgi-txtsd-default"> Choose customer type </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="customerSystemSectionHeader richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_customersystemsectionheader" class="lgi_rte_header3 lgi-richtext" style="word-wrap:break-word;">
<h4>We have found multiple accounts. Which type of account are you trying to add?</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div>
<ol class="lgi-form-radio">
<li class="margin-bottom-0">
<label for="fixedId">
<span class="lgi-radiobox-imagePlaceholder"></span>
<span class="lgi-radiobox-textPlaceholder"> TV/Broadband </span>
<input type="radio" id="fixedId" name="radio" value="fixed" data-ng-model="coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.customerSystem" data-ng-click="showProvideContactSection()"
class="ng-pristine ng-untouched ng-valid ng-empty" tabindex="0">
</label>
<label for="mobileId">
<span class="lgi-radiobox-imagePlaceholder"></span>
<span class="lgi-radiobox-textPlaceholder"> Mobile </span>
<input type="radio" id="mobileId" name="radio" value="mobile" data-ng-model="coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.customerSystem" data-ng-click="showProvideContactSection()"
class="ng-pristine ng-untouched ng-valid ng-empty" tabindex="0">
</label>
</li>
</ol>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div id="forgorUsernameCustSysTypeRadio" data-fields-style-reset="" class="ng-isolate-scope">
<div data-ng-show="isAemEditMode || coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.customerSystem =='fixed' " class="ng-hide">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide">
<span class="lgi-form-error-required">Please enter contact number</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_fixedinput">Contact Number </label>
<div class="lgi-form-field-container">
<input type="text" name="validation" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_fixedinput" placeholder="" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.phoneNumber"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" tabindex="0">
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div data-ng-show="isAemEditMode || coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.customerSystem =='mobile' " class="ng-hide">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide">
<span class="lgi-form-error-required">Please enter mobile number</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_mobileinput">Mobile Number </label>
<div class="lgi-form-field-container">
<input type="text" name="validation" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_mobileinput" placeholder="" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.phoneNumber"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" tabindex="0">
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div data-ng-show="coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.customerSystem == 'mobile' || coreData.forgotUsernameDetailsWithCustomerSystemType.data.parameters.customerSystem == 'fixed'" class="ng-hide">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="buttonSubmit button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_0_containerparsys_forgotusername_1151434105_buttonsubmit" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Submit Contact</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
</div>
</div>
</div>
<div class="clear-both"></div>
</div>
</form>Name: UxpFoundUsernameForm — POST
<form id="lgi-form-found-username-details" name="UxpFoundUsernameForm" data-ng-submit="onSubmit()" method="POST" class="ng-pristine ng-valid">
<div class="col-xs-12 margin-auto float-none">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="header title section">
<div class="aligncenter clearboth">
<h3 class="blue ph1-b lgi-txtsd-default"> Recover my username </h3>
</div>
</div>
</div>
<div class="mainTitle header title">
<div class="alignleft clearboth">
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div data-ng-show="info.foundUsernames.length === 1 || isAemEditMode" class="ng-hide">
<div class="singleUserCopy1 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_3_containerparsys_accountselection_singleusercopy1" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">We've found you.</h4>
<h4 style="text-align: center;" class="ng-binding">The username registered with this account is <br> </h4>
<p> </p>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
</div>
<div data-ng-show="info.foundUsernames.length > 1 || isAemEditMode" class="ng-hide">
<div class="multiUserCopy1 header title">
<div class="aligncenter clearboth">
<h3 class="blue ph4-b lgi-txtsd-default"> We've found you. There is more than one username linked to this account. </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="multiUserCopy2 header title">
<div class="aligncenter clearboth">
<h3 class="blue ph4-b lgi-txtsd-default"> Please choose the one you would like to use to sign in to your account. </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="lgi-form-field-container uxp-recovery-method-email radio-vt">
<ol class="lgi-form-radio lgi-uxp-radio-text-align">
<!-- ngRepeat: username in info.foundUsernames track by $index -->
</ol>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
</div>
<div data-ng-show="info.foundUsernames.length > 1 || isAemEditMode" class="ng-hide">
<div class="btnRedirectGreaterThanOne button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_3_containerparsys_accountselection_btnredirectgreaterthanone" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Sign in</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
</div>
<div data-ng-show="info.foundUsernames.length ===1 || isAemEditMode" class="ng-hide">
<div class="btnRedirectEqualToOne button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_3_containerparsys_accountselection_btnredirectequaltoone" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Sign in into this account</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_5"><!----></div>
</div>
</div>
</div>
<div class="clear-both"></div>
</form>Name: UxpForgottenPasswordStartControllerForm — POST
<form id="lgi-form-forgotten-password-start" name="UxpForgottenPasswordStartControllerForm" data-ng-submit="onSubmit('lgi-form-forgotten-password-start',$event)" method="POST" class="ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h1 class="blue ph1-b lgi-txtsd-default"> Reset my password </h1>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="subTitle header title">
<div class="aligncenter clearboth">
<h4 class="blue ph4-b lgi-txtsd-default"> To begin the reset process, please enter your username below. </h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="position-relative">
<a data-ng-show="coreData.miscellaneous.forgottenUsernameText" ng-click="flowForgotUsername()" ng-bind="coreData.miscellaneous.forgottenUsernameText" class="side-link hide-small-screen hide-xsmall-screen hide-medium-screen hide-for-ipad-pro-screen ng-binding" href="javascript:;" tabindex="-1">Forgot your username?</a>
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide ">
<span class="lgi-form-error-required">Please enter your username</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_4_containerparsys_forgottenpasswordini_username">Username </label>
<div class="lgi-form-field-container">
<input type="text" name="username" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_4_containerparsys_forgottenpasswordini_username" placeholder="Enter Username" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgottenPasswordProvideUserInfo.data.parameters.username" class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength"
tabindex="0">
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
<a data-ng-show="coreData.miscellaneous.forgottenUsernameText" ng-click="flowForgotUsername()" ng-bind="coreData.miscellaneous.forgottenUsernameText" class="hide-large-screen show-for-ipad-pro-screen ng-binding" href="javascript:;" tabindex="-1">Forgot your username?</a>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="lgi-uxp-recaptcha-center">
<!-- constraints: -->
<script src="https://www.google.com/recaptcha/api.js?hl=en_IE" async="" defer=""></script>
<li class="lgi-form-field lgi-form-field-captcha lgi-form-width-extrawide ">
<label><!----></label>
<div class="lgi-form-field-container">
<div class="g-recaptcha" data-sitekey="6LeVcQ0TAAAAAMP0zQAi2kOGMNhBwzag09c9UC2k" data-callback="validResponseHandler">
<div style="width: 304px; height: 78px;">
<div><iframe title="reCAPTCHA"
src="https://www.google.com/recaptcha/api2/anchor?ar=1&k=6LeVcQ0TAAAAAMP0zQAi2kOGMNhBwzag09c9UC2k&co=aHR0cHM6Ly93d3cudmlyZ2lubWVkaWEuaWU6NDQz&hl=en-GB&v=vP4jQKq0YJFzU6e21-BGy3GP&size=normal&cb=8zms54mobkfp"
width="304" height="78" role="presentation" name="a-u0waql9s8vvw" frameborder="0" scrolling="no"
sandbox="allow-forms allow-popups allow-same-origin allow-scripts allow-top-navigation allow-modals allow-popups-to-escape-sandbox"></iframe></div><textarea id="g-recaptcha-response-2" name="g-recaptcha-response"
class="g-recaptcha-response" style="width: 250px; height: 40px; border: 1px solid rgb(193, 193, 193); margin: 10px 25px; padding: 0px; resize: none; display: none;"></textarea>
</div><iframe style="display: none;"></iframe>
</div>
</div>
</li>
<script type="text/javascript">
function validResponseHandler() {
$(".lgi-form-field-captcha").find(".lgi-form-error-serverside").hide();
LGI.Forms.Validator.RecaptchaUpdate();
}
</script>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_5"><!----></div>
</div>
</div>
<div class="buttonSubmit button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_4_containerparsys_forgottenpasswordini_buttonsubmit" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Continue</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_4"><!----></div>
</div>
</div>
<div class="clear-both"></div>
</form>Name: UxpForgottenPasswordOptionsControllerForm — POST
<form id="lgi-form-forgotten-password-options" name="UxpForgottenPasswordOptionsControllerForm" data-fields-style-reset="true" class="forgot-password-options ng-pristine ng-isolate-scope ng-invalid ng-invalid-required" data-ng-submit="onSubmit()"
novalidate="" method="POST">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h1 class="blue ph1-b lgi-txtsd-default"> Reset my password </h1>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="subTitle richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt_subtitle" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">How would you like to reset your password</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div data-ng-show="(info.showEmailPrimary==false && info.showEmailSecondary==false && info.showSms==false && info.showQna==false)||isAemEditMode" class="ng-hide">
<div class="noOptionsMsg richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt_nooptionsmsg" class=" lgi-richtext" style="word-wrap:break-word;"></div>
</div>
</div>
<li class="lgi-form-field lgi-form-width-extrawide radio-vt lgi-form-cb-rdo-list-item col-lg-6 col-xs-12 margin-auto float-none">
<div class="lgi-form-error-message-container">
<span class="error-message-icon"></span>
<span class="lgi-form-error-required">Please choose a verification option from the list</span>
</div>
<label><!----></label>
<div class="lgi-form-field-container uxp-recovery-method-email ng-hide" data-ng-show="info.showEmailPrimary">
<ol class="lgi-form-radio">
<li>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-0">
<span class="lgi-radiobox-imagePlaceholder"></span><span class="lgi-radiobox-textPlaceholder">
<span class="ph4">Primary email address</span><br>
<span class="ng-binding"></span>
</span>
<input type="radio" name="verificationOption" data-ng-model="verificationOption" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-0" required="required" value="emailPrimary"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required" tabindex="0">
</label>
</li>
</ol>
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="lgi-form-field-container uxp-recovery-method-email ng-hide" data-ng-show="info.showEmailSecondary">
<ol class="lgi-form-radio">
<li>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-1">
<span class="lgi-radiobox-imagePlaceholder"></span><span class="lgi-radiobox-textPlaceholder">
<span class="ph4">Secondary email address</span><br>
<span class="ng-binding"></span>
</span>
<input type="radio" name="verificationOption" data-ng-model="verificationOption" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-1" required="required" value="emailSecondary"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required" tabindex="0">
</label>
</li>
</ol>
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="lgi-form-field-container uxp-recovery-method-sms ng-hide" data-ng-show="info.showSms">
<ol class="lgi-form-radio">
<li>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-2">
<span class="lgi-radiobox-imagePlaceholder"></span><span class="lgi-radiobox-textPlaceholder">
<span class="ph4">Text message</span><br>
<span class="ng-binding"></span>
</span>
<input type="radio" name="verificationOption" data-ng-model="verificationOption" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-2" required="required" value="sms"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required" tabindex="0">
</label>
</li>
</ol>
<div class="upc_spacer_height_1"><!----></div>
</div>
<div class="lgi-form-field-container uxp-recovery-method-qna ng-hide" data-ng-show="info.showQna">
<ol class="lgi-form-radio">
<li>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-3">
<span class="lgi-radiobox-imagePlaceholder"></span><span class="lgi-radiobox-textPlaceholder">
<span class="ph4">Secret question</span><br>
<span class="ng-binding"></span>
</span>
<input type="radio" name="verificationOption" data-ng-model="verificationOption" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt-3" required="required" value="qna"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required" tabindex="0">
</label>
</li>
</ol>
<div class="upc_spacer_height_1"><!----></div>
</div>
</li>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div data-ng-show="info.showEmailPrimary || info.showEmailSecondary || info.showSms || info.showQna ||isAemEditMode" class="ng-hide">
<div class="button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_5_containerparsys_forgottenpasswordopt_button" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Continue</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
</form>Name: UxpForgottenPasswordVerifySmsControllerForm — POST
<form id="lgi-form-forgotten-password-verify-sms" name="UxpForgottenPasswordVerifySmsControllerForm" data-ng-submit="onSubmit()" method="POST" class="ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h3 class="blue ph1-b lgi-txtsd-default"> Reset my password </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="verificationMeesageWrapper richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_verificationmeesagewrapper" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">We have sent you a text message</h4>
<h4 style="text-align: center;">to <strong class="ng-binding"></strong>.</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="copy1 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_copy1" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">Please enter the 6-digit verification code sent to you in the field below.</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="col-xs-12 margin-auto float-none">
<!-- constraints: onlynumbers -->
<li class="lgi-form-field lgi-form-width-extrawide ">
<span class="lgi-form-error-required">Verification code needed</span>
<span class="lgi-form-error-constraint constraint-0">Enter verification code</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_verificationcode">Code </label>
<div class="lgi-form-field-container">
<input type="text" name="verificationCode" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_verificationcode" placeholder="Verification Code" value="" autocomplete="off"
maxlength="" required="required" data-constraint="onlynumbers" data-customregex="" data-ng-model="coreData.forgottenPasswordSmsCode.data.parameters.smsCode"
class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" tabindex="0">
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div class="clear-both"></div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div data-ng-show="info.resendSmsCount < '3' || isAemEditMode" class="">
<div class="forgot-password-verify-sms-resend-sms-wrapper">
<div class="resendSms richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_resendsms" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">Haven’t received a text?</h4>
<h4 style="text-align: center;">It may take up to 2 minutes to arrive, otherwise you can request another text message (Max 3 attempts).</h4>
<h4 style="text-align: center;"><a href="javascript:;" data-ng-click="resendSms()" class="ng-scope" tabindex="-1">get another text message sent</a>.</h4>
</div>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
</div>
<div class="buttonSubmit button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_buttonsubmit" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Continue</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="forgot-password-verify-sms-another-reset-wrapper">
<div class="anotherResetMethod richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_7_containerparsys_forgottenpasswordver_anotherresetmethod" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;"><a href="javascript:;" data-ng-click="anotherResetMethod()" class="ng-scope" tabindex="-1">Choose another reset method</a></h4>
</div>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
</form>Name: UxpForgottenPasswordVerifyQnaControllerForm — POST
<form id="lgi-form-forgotten-password-verify-qna" name="UxpForgottenPasswordVerifyQnaControllerForm" data-ng-submit="onSubmit()" method="POST" class="ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h3 class="blue ph1-b lgi-txtsd-default"> Reset my password </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="copy1 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_copy1" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">Please provide the answer to your security question</h4>
<h4 style="text-align: center;">and your account number.</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="ph4 center-align ng-binding" data-ng-bind="info.verificationQuestion"></div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="col-xs-12 margin-auto float-none">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide ">
<span class="lgi-form-error-required">Please enter your security answer</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_securityanswer">Answer </label>
<div class="lgi-form-field-container">
<input type="text" name="securityAnswer" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_securityanswer" placeholder="Answer" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgottenPasswordQna.data.parameters.securityAnswer" class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength"
tabindex="0">
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div class="clear-both"></div>
<div class="lgi_container_bg_full">
</div>
<div class="col-xs-12 margin-auto float-none">
<!-- constraints: -->
<li class="lgi-form-field lgi-form-width-extrawide lgi-form-hastooltip">
<span class="lgi-form-error-required">Please enter your account number</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_customerid">Account number </label>
<div class="lgi-form-field-container">
<input type="text" name="customerId" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_customerid" placeholder="Account number" value="" autocomplete="off" maxlength=""
required="required" data-constraint="" data-customregex="" data-ng-model="coreData.forgottenPasswordQna.data.parameters.customerId" class="ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" tabindex="0">
<a class="lgi-form-info-icon" href="javascript:;" tabindex="-1">
<span class="lgi-form-info-tooltip">
<span><!----></span>
<p></p><p>Please enter your account number.</p>
<p></p>
</span>
</a>
<span class="lgi-form-validmark"><!----></span>
</div>
</li>
</div>
<div class="clear-both"></div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="buttonSubmit button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_buttonsubmit" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Continue</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="forgot-password-verify-qna-another-reset-wrapper">
<div class="anotherResetMethod richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_8_containerparsys_forgottenpasswordver_anotherresetmethod" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;"><a href="javascript:;" data-ng-click="anotherResetMethod()" class="ng-scope" tabindex="-1">Choose another reset method</a></h4>
</div>
</div>
</div>
<div class="lgi_container_bg_full">
</div>
</form>Name: UxpForgottenPasswordUpdateControllerForm — POST
<form id="lgi-form-forgotten-password-update" name="UxpForgottenPasswordUpdateControllerForm" data-ng-submit="onSubmit()" method="POST" class="ng-pristine ng-invalid ng-invalid-required ng-valid-maxlength">
<div class="col-xs-12 margin-auto float-none">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h1 class="blue ph1-b lgi-txtsd-default"> Reset my password </h1>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="copy1 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_copy1" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">Please enter a new password below.</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="copy2 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_copy2" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">If you use any My Virgin Media apps like Virgin TV Anywhere, you will need to log in using your new password when you next use them.</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="two-field-full-width">
<ul class="newpassword password_strengthindicator text field">
<!-- constraints: min8max64characters,nospace,numbersuppercaseandlowercase,consecutivecharacters -->
<div class="lgi-uxp-pwd-container">
<li class="two-field passwordSection lgi-form-field lgi-form-field-password lgi-uxp-new-pwd lgi-form-width-extrawide ">
<span class="lgi-form-error-required">Please enter new your password</span>
<span class="lgi-form-error-constraint constraint-0">Password should contain minimum 8 characters and maximum 64 characters</span>
<span class="lgi-form-error-constraint constraint-1">Password should not have spaces</span>
<span class="lgi-form-error-constraint constraint-2">Password should contain uppercase lowercase and digit</span>
<span class="lgi-form-error-constraint constraint-3">Password should not have 3 consecutive characters</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword">New password </label>
<div class="lgi-form-field-container lgi-form-pw-field-container">
<input class="lgi-uxp-resetMasking inputText ng-pristine ng-untouched ng-empty ng-invalid ng-invalid-required ng-valid-maxlength" type="password" name="newPassword"
id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword" value="" autocomplete="off" maxlength="" required="required"
data-constraint="min8max64characters,nospace,numbersuppercaseandlowercase,consecutivecharacters" data-exclusion="[]" data-validate-on-keyup="true" data-ng-model="coreData.forgottenPasswordUpdate.data.parameters.newPassword"
tabindex="0">
<a type="button" class="password-masking" href="javascript:;" tabindex="-1"> <span id="eyeopen" class="lgi-uxp-pe-password-eyeopen" onclick="UPC.Components.Lgi.Password.togglePwdEye('background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword','background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_match')"></span> </a>
<a type="button" class="password-masking" href="javascript:;" tabindex="-1"> <span id="eyeslash" class="lgi-uxp-pe-password-eyeslash" onclick="UPC.Components.Lgi.Password.togglePwdEye('background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword','background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_match')" style="display: none;"></span> </a>
<span class="lgi-form-validmark"></span>
</div>
<div class="lgi-form-password-strength-wrapper uxp-password-strength-dropdown" style="display: none;">
<span>Minimum Requirement</span>
<ul>
<li id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_password_8chars">Minimum 8 characters</li>
<li id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_password_1smallchar">Must contain at least one lower case character</li>
<li id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_password_1capitalchar">Must contain at least one upper case character</li>
<li id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_password_1digit">Must contain at least one digit</li>
<li id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_password_nospaces">Must not contain spaces</li>
</ul>
</div>
</li>
<li class="two-field confirmPasswordSection lgi-form-field lgi-form-field-confirmpassword lgi-uxp-confirm-pwd lgi-form-width-extrawide ">
<span class="lgi-form-error-required">Please enter new your password</span>
<span class="lgi-form-error-constraint constraint-0">Passwords do not match</span>
<label for="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_match">Confirm password</label>
<div class=" lgi-form-field-container">
<input class="lgi-uxp-resetMasking inputText" type="password" name="newPassword_match" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_match" value=""
autocomplete="off" maxlength="" required="required" data-constraint="passwordmatch" tabindex="0">
<a type="button" class="password-masking" href="javascript:;" tabindex="-1"> <span id="eyeopen" class="lgi-uxp-pe-password-eyeopen" onclick="UPC.Components.Lgi.Password.togglePwdEye('background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword','background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_match')"></span> </a>
<a type="button" class="password-masking" href="javascript:;" tabindex="-1"> <span id="eyeslash" class="lgi-uxp-pe-password-eyeslash" onclick="UPC.Components.Lgi.Password.togglePwdEye('background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword','background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword_match')" style="display: none;"></span> </a>
<span class="lgi-form-validmark"></span>
</div>
</li>
<div class="clear-both"></div>
</div>
<script type="text/javascript">
$(document).ready(function() {
UPC.Components.Lgi.Password.initPasswordStrength('background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_newpassword');
});
</script>
</ul>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="buttonSubmit button">
<div class="textcenter">
<div class="floatcenter clearboth">
<button type="submit" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_9_containerparsys_forgottenpasswordupd_buttonsubmit" class="lgi_btn_3 clearboth" onclick="" tabindex="0">
<span>Reset</span></button>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
</div>
<div class="clear-both"></div>
</form>Name: UxpForgottenPasswordSuccessControllerForm — POST
<form id="lgi-form-forgotten-password-success" name="UxpForgottenPasswordSuccessControllerForm" method="POST" action="" class="ng-pristine ng-valid">
<div class="col-md-7 col-xs-12 margin-auto float-none">
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
<div class="successSymbol richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_10_containerparsys_forgottenpasswordsuc_successsymbol" class="lgi-uxp-tick-mark lgi-richtext" style="word-wrap:break-word;"></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_1"><!----></div>
</div>
</div>
<div class="mainTitle header title">
<div class="aligncenter clearboth">
<h3 class="blue ph1-b lgi-txtsd-default"> Your password has been reset </h3>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="copy1 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_10_containerparsys_forgottenpasswordsuc_copy1" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">We also have logged into your account using your new password</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="copy2 richtext">
<div id="background_fullwidth_templatesection_2_section_content_uxpcontainer_10_containerparsys_forgottenpasswordsuc_copy2" class="lgi_rte_header2 lgi-richtext" style="word-wrap:break-word;">
<h4 style="text-align: center;">Where do you want to go?</h4>
</div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="buttonDashboard button">
<div class="textcenter">
<div class="floatcenter clearboth">
<a data-smooth-scroll="true" href="/myvirginmedia" target="_top" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_10_containerparsys_forgottenpasswordsuc_buttondashboard" class="lgi_btn_3 clearboth" data-upc-tooltip-type="none" title="" tabindex="-1">
<span>My Virgin Media Overview</span></a>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_2"><!----></div>
</div>
</div>
<div class="buttonProfile button">
<div class="textcenter">
<div class="floatcenter clearboth">
<a data-smooth-scroll="true" href="/myprofile" target="_top" id="background_fullwidth_templatesection_2_section_content_uxpcontainer_10_containerparsys_forgottenpasswordsuc_buttonprofile" class="lgi_btn_3 clearboth" data-upc-tooltip-type="none" title="" tabindex="-1">
<span>My Profile</span></a>
</div>
</div>
<div class="clear"><!-- --></div>
</div>
<div class="lgi_container_bg_full">
<div class="spacer section">
<div class="upc_spacer_height_3"><!----></div>
</div>
</div>
</div>
<div class="clear-both"></div>
</form>Text Content
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TO COMPLETE THE REGISTRATION.
THE VERIFICATION EMAIL HAS BEEN SUCCESSFULLY SENT
* Country
RECOVER MY USERNAME.
TO RECOVER YOUR USERNAME, PLEASE ENTER THE ACCOUNT DETAILS REQUESTED BELOW.
Please enter account number Account Number
If you dont know your account number why not contact us on whatsapp 0896000016
Please enter surname Surname
When filling in the surname of the Virgin Media account holder, only use the
last word in your surname.
Please enter vat number Vat Number
Continue
FORGOT YOUR PASSWORD?
IF YOU HAVE A VIRGIN MEDIA ACCOUNT, BUT HAVE NOT REGISTERED WITH MY VIRGIN
MEDIA, THEN YOU WILL NOT BE ABLE TO USE THIS FLOW.CLICK HERE REGISTER NOW
IF YOU ARE A BUSINESS CUSTOMER, PLEASE SUBMIT YOUR BUSINESS NAME IN PLACE OF
YOUR SURNAME.
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CHOOSE CUSTOMER TYPE
WE HAVE FOUND MULTIPLE ACCOUNTS. WHICH TYPE OF ACCOUNT ARE YOU TRYING TO ADD?
1. TV/Broadband Mobile
Please enter contact number Contact Number
Please enter mobile number Mobile Number
Submit Contact
* Country
RECOVER MY USERNAME
WE'VE FOUND YOU.
THE USERNAME REGISTERED WITH THIS ACCOUNT IS
WE'VE FOUND YOU. THERE IS MORE THAN ONE USERNAME LINKED TO THIS ACCOUNT.
PLEASE CHOOSE THE ONE YOU WOULD LIKE TO USE TO SIGN IN TO YOUR ACCOUNT.
Sign in
Sign in into this account
* Country
RESET MY PASSWORD
TO BEGIN THE RESET PROCESS, PLEASE ENTER YOUR USERNAME BELOW.
Forgot your username? Please enter your username Username
Forgot your username?
Continue
RESET MY PASSWORD
HOW WOULD YOU LIKE TO RESET YOUR PASSWORD
Please choose a verification option from the list
1. Primary email address
1. Secondary email address
1. Text message
1. Secret question
Continue
RESET PASSWORD LINK SENT
WE HAVE SENT YOU AN EMAIL TO
.
PLEASE CLICK ON 'RESET MY PASSWORD' LINK,
WHICH WILL BRING YOU BACK TO THE WEBSITE TO CHANGE YOUR
PASSWORD.
CAN'T FIND THE EMAIL?
PLEASE CHECK YOUR SPAM FOLDER TO MAKE SURE
IT HAS NOT BEEN PLACED THERE.
RESET MY PASSWORD
WE HAVE SENT YOU A TEXT MESSAGE
TO .
PLEASE ENTER THE 6-DIGIT VERIFICATION CODE SENT TO YOU IN THE FIELD BELOW.
Verification code needed Enter verification code Code
HAVEN’T RECEIVED A TEXT?
IT MAY TAKE UP TO 2 MINUTES TO ARRIVE, OTHERWISE YOU CAN REQUEST ANOTHER TEXT
MESSAGE (MAX 3 ATTEMPTS).
GET ANOTHER TEXT MESSAGE SENT.
Continue
CHOOSE ANOTHER RESET METHOD
RESET MY PASSWORD
PLEASE PROVIDE THE ANSWER TO YOUR SECURITY QUESTION
AND YOUR ACCOUNT NUMBER.
Please enter your security answer Answer
Please enter your account number Account number
Please enter your account number.
Continue
CHOOSE ANOTHER RESET METHOD
RESET MY PASSWORD
PLEASE ENTER A NEW PASSWORD BELOW.
IF YOU USE ANY MY VIRGIN MEDIA APPS LIKE VIRGIN TV ANYWHERE, YOU WILL NEED TO
LOG IN USING YOUR NEW PASSWORD WHEN YOU NEXT USE THEM.
Please enter new your password Password should contain minimum 8 characters and
maximum 64 characters Password should not have spaces Password should contain
uppercase lowercase and digit Password should not have 3 consecutive characters
New password
Minimum Requirement
* Minimum 8 characters
* Must contain at least one lower case character
* Must contain at least one upper case character
* Must contain at least one digit
* Must not contain spaces
Please enter new your password Passwords do not match Confirm password
Reset
YOUR PASSWORD HAS BEEN RESET
WE ALSO HAVE LOGGED INTO YOUR ACCOUNT USING YOUR NEW PASSWORD
WHERE DO YOU WANT TO GO?
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