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ARTICLE: HOW IT CAN PLAN FOR THE RETURN OF OFFICE WORKERS

Article


HOW IT CAN PLAN FOR THE RETURN OF OFFICE WORKERS




ENABLING COLLABORATION IN A CHANGING WORK ENVIRONMENT


If it was hard to predict the situation we’re in now, with so much of the
workforce suddenly working from home, it may be almost as difficult to predict
what’s going to happen next. How will the work environment look as people return
to the office? And how should IT teams prepare for the transition from
stay-at-home or shelter-in-place to something different than that, but also
different than the way things have been?



Prepare for the Unexpected

It’s safe to say that for the foreseeable future the work environment will be
fluid and somewhat unpredictable. Stay-at-home orders are being lifted slowly,
and at different rates in different locations. During this transition, companies
will provide guidelines that likely encourage employees to minimize contact with
each other (and with customers, partners, and vendors) if they can avoid it.
What was a highly co-located workforce before 2020 will likely become a
constantly changing mix of in-office and remote workers.

This is a situation without precedence, and it will put new demands on IT teams.
For one, IT will need to become even more agile and responsive to support
rapidly evolving collaboration needs. They will need to react quickly to
situations beyond their control and that may change from day to day.

While becoming adept themselves at working remotely, IT staff will likely field
many more questions from employees who rely on technology (employer-provided and
personal) to do their job. To stay ahead of that curve, IT leaders should become
proactive about technology deployment and training to support a mix of office
and remote workers.

 

Prioritize Video Conferencing for Business Continuity

While business continuity remains a core mission of IT, meeting that goal will
now require much more support for a remote workforce. And what the remote
workforce needs more than anything is the ability to stay connected to systems,
applications – and especially each other. Collaboration is now
mission-critical. 

Moreover, video conferencing is becoming the default way people meet if they’re
not in the same room, and it’s here to stay. Indeed, the video footprint is
bound to continue growing. as employees get more comfortable using it and
companies realize the cost savings.

Knowing what’s coming, IT leaders can take steps to ensure they’re prepared.
Priority must be given to video room solutions. In the past, conference rooms
were primarily used for people to meet in person, with video conferencing used
on occasion.

Going forward, meetings may routinely include remote employees attending on
video, with only a few people present in person. For IT that means video
conferencing must be up and running all the time. It’s not just an inconvenience
when video isn’t available in a conference room. It's a show stopper. Video room
solutions are vital to keeping the business running.

 

Realize that Every Space is a Potential Video Conferencing Room


Every room, no matter how small, should be video-enabled. Even private,
one-on-one meetings will increasingly be handled by video. Given the large
number of video meetings taking place, IT will need to automate and centralize
the management of conference rooms and all the equipment they contain.
Fortunately there are tools like Logitech Sync that address this need.

 

Realign Budgets to Address Remote Work

In addition to acquiring more video room solutions, IT should prepare to
increase budgets in other areas. For example, more employees will ask for
purpose-built webcams and headsets for times when they’re working remotely. In a
temporary lockdown, people will make do with what they have. But in a long-term
remote-working  situation, they will want equipment designed specifically for
collaboration and communication.

IT may also need to budget for faster refresh cycles for laptops and other
devices. Video places an increased demand on computer processing power, and
older laptops may not perform adequately during video conferences.

When approaching budget discussions, it may be helpful to think about these
additional requests and budget requirements the way you think about IT security.
You invest in technology such as anti-malware and endpoint protection because
the upfront costs are minimal compared to the consequences of a security breach.

Similarly, if you can prevent situations where employees are unproductive
because they can’t communicate effectively, the return on that investment is
easy to justify. In today’s environment (and the work environment of the
future), video is the tool of choice for effective collaboration.


As some people now contemplate returning to the office, while others continue to
work remotely, this is the time for IT leaders to prepare for a fluid work
environment where video conferencing will only increase. Making the investment
now will pay long-term dividends.


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