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 1. Podio Help Centre
 2. Using Podio
 3. Frequently Asked Questions




ARTICLES IN THIS SECTION

 * I forgot my password - how can I login?
 * Where is data hosted?
 * Where can I see the operational status of Podio?
 * Can I send email to/from Podio?
 * How do I change the currency in an app?
 * Should I use one workspace for my projects, or a workspace for each project?
 * How do other teams use Podio?
 * Can I have a white-label version of Podio?
 * How do I delete data?
 * What is Podio's Taxpayer Identification Number?

See more


HOW DO I DELETE DATA?

Sara Høeg Højlund-Rasmussen
 * 3 months ago
 * Updated


HOW DO I DELETE MY UPLOADED DATA?

We make it possible for you to delete individual uploaded comments, items, apps,
and workspaces you created. Before you are able to delete data, we ask you to
confirm deletion to ensure important data will not be deleted by mistake. 

How to:

 * Bulk delete items
 * Deleting an app
 * Archive or delete workspaces
 * Update individual profile information
 * Delete individual profile information
 * Delete individual user account

It is important that you manually export your data from Podio if you like to
retain the data prior to deleting your account. Here is how:

You can export data from all apps using the excel export tool.

You can also access all your uploaded data programmatically via the Podio
API: https://developers.podio.com/. If you don't have a developer in-house, you
can request quote from a partner here or use one of the available export and
back-up extensions. We recommend Momentumtools.io and Phases for export and
back-up solutions.


DATA RETENTION POLICY

Click here for more information


HOW CAN I DELETE ALL UPLOADED CONTENT FOR MY ORGANIZATION?

1. REMOVE ALL EMPLOYEES

If you are an organization admin of a paid organization, you can remove all
employees from accessing data from the User Management page. 

When you remove someone from your organization, their history and any content
they have created will not be deleted. Everything the user created or commented
on will remain as it was before they were removed. We keep the history to ensure
you as a business owner keep the business history of the projects or clients
your employee was contributing to while working for your company.

When you remove your employees, they can no longer access the data within your
organization. They can still use the free version of Podio and use Podio in
other organizations they might be invited to join. If they want to be removed
entirely from Podio, they should make sure to delete their individual Podio
account. Here is how an individual account can be deleted.

Using ShareFile authentication to access Podio? You will need to delete users
from the ShareFile Manage Employees section. Learn more here. When deleted from
ShareFile, they can no longer login to access data on Podio.

2. DELETE WORKSPACES

If you only want to delete data from some workspaces and keep data from other
workspaces available in the future, this will be possible. You can delete and
archive individual workspaces if you visit the "Manage workspaces" settings
page. Here is a guide.

If you want to delete all uploaded data, please follow step 3.

3. LEAVE THE ORGANIZATION

After you have removed all users from your organization and cancelled your paid
account, you can leave the organization as the last person to delete all
uploaded content. Leaving the organization as the last person, will delete all
workspaces, apps and uploaded data. 

Here is how you leave the organization: mouse over the organization name in the
left navigation, then select "Leave organization" to leave. You will need to
type a confirmation message "leave" to confirm.

4. DELETE YOUR INDIVIDUAL PODIO ACCOUNT

If you want to ensure your own personal data will be removed from Podio, you
should make sure to delete your individual Podio account. Here is how an
individual account can be deleted.

In the Free services plan we retain data for inactive accounts without login for
13 months. After 13 months of no activity, the user will be notified and the
data will be queued for deletion.

ALSO PLEASE NOTE

At Citrix, our mission is to safeguard our customers’ apps and data.  As a
trusted partner to the largest enterprises around the globe, Citrix takes the
handling and protection of sensitive business information very seriously.

You can learn more about our data privacy policy here.

You can learn more about security here as well as hosting of data here. This is
also where you can request a signed data processing addendum.


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RELATED ARTICLES

 * Deleting your account
 * Bulk delete
 * Exporting to Excel
 * Deleting your profile information
 * Manage Workspaces

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