Submitted URL: https://universesupport.zendesk.com/hc/en-us
Effective URL: https://support.universe.com/hc/en-us
Submission: On July 31 via manual from US — Scanned from DE

Summary

This website contacted 4 IPs in 1 countries across 3 domains to perform 13 HTTP transactions. The main IP is 104.16.51.111, located in and belongs to CLOUDFLARENET, US. The main domain is support.universe.com.
TLS certificate: Issued by R3 on June 13th 2023. Valid for: 3 months.
This is the only time support.universe.com was scanned on urlscan.io!

urlscan.io Verdict: No classification

Domain & IP information

IP Address AS Autonomous System
3 7 104.16.51.111 13335 (CLOUDFLAR...)
6 104.18.72.113 13335 (CLOUDFLAR...)
2 104.18.70.113 13335 (CLOUDFLAR...)
13 4
Apex Domain
Subdomains
Transfer
8 zdassets.com
static.zdassets.com — Cisco Umbrella Rank: 2101
p13.zdassets.com — Cisco Umbrella Rank: 35663
theme.zdassets.com — Cisco Umbrella Rank: 10469
345 KB
5 universe.com
support.universe.com
10 KB
2 zendesk.com
universesupport.zendesk.com
1 KB
13 3
Domain Requested by
5 support.universe.com 1 redirects static.zdassets.com
support.universe.com
4 static.zdassets.com support.universe.com
2 theme.zdassets.com support.universe.com
p13.zdassets.com
2 p13.zdassets.com support.universe.com
2 universesupport.zendesk.com 2 redirects
13 5

This site contains no links.

Subject Issuer Validity Valid
support.universe.com
R3
2023-06-13 -
2023-09-11
3 months crt.sh
zdassets.com
Cloudflare Inc ECC CA-3
2022-11-10 -
2023-11-09
a year crt.sh

This page contains 2 frames:

Primary Page: https://support.universe.com/hc/en-us
Frame ID: 8840FAABA0F301E29EFD96F51BFCB5E5
Requests: 11 HTTP requests in this frame

Frame: https://support.universe.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/11b725eb/invisible.js
Frame ID: 994BFB07EBCD0E54DFDBD8530F3310C6
Requests: 2 HTTP requests in this frame

Screenshot

Page Title

Universe Help Center

Page URL History Show full URLs

  1. https://universesupport.zendesk.com/hc/en-us HTTP 301
    https://support.universe.com/hc/en-us Page URL

Page Statistics

13
Requests

77 %
HTTPS

0 %
IPv6

3
Domains

5
Subdomains

4
IPs

1
Countries

355 kB
Transfer

1054 kB
Size

3
Cookies

Page URL History

This captures the URL locations of the websites, including HTTP redirects and client-side redirects via JavaScript or Meta fields.

  1. https://universesupport.zendesk.com/hc/en-us HTTP 301
    https://support.universe.com/hc/en-us Page URL

Redirected requests

There were HTTP redirect chains for the following requests:

Request Chain 4
  • https://universesupport.zendesk.com/auth/v2/host/without_iframe.js HTTP 302
  • https://static.zdassets.com/auth/fa3bfadd5fc6f9d04ad357399dbe6190dda56d64/v2/host-without-iframe.js
Request Chain 10
  • https://support.universe.com/cdn-cgi/challenge-platform/scripts/invisible.js HTTP 302
  • https://support.universe.com/cdn-cgi/challenge-platform/h/b/scripts/jsd/11b725eb/invisible.js

13 HTTP transactions

Resource
Path
Size
x-fer
Type
MIME-Type
Primary Request en-us
support.universe.com/hc/
Redirect Chain
  • https://universesupport.zendesk.com/hc/en-us
  • https://support.universe.com/hc/en-us
18 KB
6 KB
Document
General
Full URL
https://support.universe.com/hc/en-us
Protocol
H2
Security
TLS 1.2, ECDHE_RSA, AES_128_GCM
Server
104.16.51.111 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
b8dbfd807b568a5e8a78ae4a4a705104bd022207f12126a03d674ba5efc96f1c
Security Headers
Name Value
Strict-Transport-Security max-age=259200;
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block

Request headers

Upgrade-Insecure-Requests
1
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.5790.110 Safari/537.36
accept-language
de-DE,de;q=0.9

Response headers

cache-control
max-age=0, public
cf-cache-status
EXPIRED
cf-ray
7ef706fabc3d1e4c-FRA
content-encoding
br
content-language
en-us
content-type
text/html; charset=utf-8
date
Mon, 31 Jul 2023 15:55:43 GMT
nel
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protocol
HTTP/1.1 always
report-to
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server
cloudflare
strict-transport-security
max-age=259200;
vary
Accept-Encoding
x-frame-options
SAMEORIGIN
x-request-id
7ef706fad60f1e4c-FRA
x-runtime
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x-ua-compatible
IE=edge
x-xss-protection
1; mode=block
x-zendesk-origin-server
help-center-unicorn-b65b4c6d9-lxcmn
x-zendesk-processed-host-header
support.universe.com

Redirect headers

cache-control
max-age=0, public
cf-cache-status
EXPIRED
cf-ray
7ef706f69ddd9bfb-FRA
content-language
en-us
content-type
text/html; charset=utf-8
date
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location
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nel
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protocol
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report-to
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server
cloudflare
strict-transport-security
max-age=31536000;
vary
Accept-Encoding
x-request-id
7ef706f6b7e89bfb-FRA
x-runtime
0.046928
x-ua-compatible
IE=edge
x-zendesk-origin-server
help-center-unicorn-b65b4c6d9-gv7k4
x-zendesk-processed-host-header
universesupport.zendesk.com
application-5dedcabe00a896eb2c214ed2973f0975.css
static.zdassets.com/hc/assets/
51 KB
9 KB
Stylesheet
General
Full URL
https://static.zdassets.com/hc/assets/application-5dedcabe00a896eb2c214ed2973f0975.css
Requested by
Host: support.universe.com
URL: https://support.universe.com/hc/en-us
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
0ace26882bd590a050d612c679d4e25e8cb6dc4cfa58c81806050cd45359adde
Security Headers
Name Value
Strict-Transport-Security max-age=0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.universe.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.5790.110 Safari/537.36

Response headers

date
Mon, 31 Jul 2023 15:55:43 GMT
x-amz-version-id
2CrwEwl6GoBSbQ_1L_iYZjD_yV6kAoQP
content-encoding
br
cf-cache-status
HIT
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strict-transport-security
max-age=0
x-amz-request-id
909MKP4PCMVMDGXP
age
356464
x-amz-server-side-encryption
AES256
x-amz-replication-status
COMPLETED
x-amz-id-2
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last-modified
Thu, 06 Jul 2023 12:51:05 GMT
server
cloudflare
etag
W/"ab4cc5d52d40b0752bf2b47ae2bb94b5"
vary
Accept-Encoding
report-to
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content-type
text/css
cache-control
public, max-age=604800
cf-ray
7ef706fd5c5937fe-FRA
style.css
p13.zdassets.com/hc/theming_assets/2224181/360000155732/
84 KB
16 KB
Stylesheet
General
Full URL
https://p13.zdassets.com/hc/theming_assets/2224181/360000155732/style.css?digest=17353022574093
Requested by
Host: support.universe.com
URL: https://support.universe.com/hc/en-us
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.18.70.113 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
8b94569e520e46a0b488842b4222a976a9494809e9d7c314834aa0ba2d5d3ebc
Security Headers
Name Value
Strict-Transport-Security max-age=0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.universe.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.5790.110 Safari/537.36

Response headers

date
Mon, 31 Jul 2023 15:55:43 GMT
strict-transport-security
max-age=0
content-encoding
br
cf-cache-status
HIT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
age
4036
x-zendesk-origin-server
help-center-unicorn-766fd55c85-kqvb2
protocol
HTTP/1.1 always
x-request-id
7e21f6195f4d4612-SEA
x-ua-compatible
IE=edge
x-runtime
0.014876
server
cloudflare
etag
W/"8b94569e520e46a0b488842b4222a976"
vary
Accept-Encoding
report-to
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content-type
text/css; charset=utf-8
cache-control
max-age=604800, public
x-zendesk-processed-host-header
p13.zdassets.com
cf-ray
7ef706fd5a88382c-FRA
61697f38afd5d30af7d29abf5d9f2611d5fce065.png
theme.zdassets.com/theme_assets/2224181/
9 KB
10 KB
Image
General
Full URL
https://theme.zdassets.com/theme_assets/2224181/61697f38afd5d30af7d29abf5d9f2611d5fce065.png
Requested by
Host: support.universe.com
URL: https://support.universe.com/hc/en-us
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
4a2f1d97d0f65ca298d9da4d3dfd6ff74395cd2e02ae2f5b0064d17d7aee2a07
Security Headers
Name Value
Strict-Transport-Security max-age=0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.universe.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.5790.110 Safari/537.36

Response headers

date
Mon, 31 Jul 2023 15:55:43 GMT
x-amz-version-id
D6Q6AE39wxza2NgPd2h17M6.c6gfGSNL
via
1.1 110641d379117242a91443ac729d6dee.cloudfront.net (CloudFront)
cf-cache-status
HIT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security
max-age=0
x-amz-cf-pop
FRA53-C1
age
84244
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
x-amz-replication-status
COMPLETED
content-length
9228
last-modified
Wed, 22 Aug 2018 16:03:50 GMT
server
cloudflare
etag
"9e7ea1c1f3c910ea75b1cd6a7cc772ed"
access-control-max-age
86400
access-control-allow-methods
HEAD, GET
content-type
image/png
access-control-allow-origin
*
report-to
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cache-control
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vary
Access-Control-Request-Headers,Access-Control-Request-Method, Accept-Encoding
accept-ranges
bytes
cf-ray
7ef706fd5ca51e4a-FRA
x-amz-cf-id
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210 KB
38 KB
Script
General
Full URL
https://static.zdassets.com/hc/assets/en-us.398660a81924ad445991.js
Requested by
Host: support.universe.com
URL: https://support.universe.com/hc/en-us
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
9bf47a6b3aa63adbce44f659aee44f13ffc41a1f7ca9abe1ceb7157ea4e83952
Security Headers
Name Value
Strict-Transport-Security max-age=0

Request headers

accept-language
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Referer
https://support.universe.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.5790.110 Safari/537.36

Response headers

date
Mon, 31 Jul 2023 15:55:43 GMT
x-amz-version-id
wOGEA094.0EaRwlwYdqXIPgQNcfDbzuW
content-encoding
br
cf-cache-status
HIT
nel
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strict-transport-security
max-age=0
x-amz-request-id
QQRQFN9JSRRQC0DZ
age
543188
x-amz-server-side-encryption
AES256
x-amz-replication-status
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x-amz-id-2
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last-modified
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server
cloudflare
etag
W/"398660a81924ad4459917bfcadae319f"
vary
Accept-Encoding
report-to
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cache-control
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host-without-iframe.js
static.zdassets.com/auth/fa3bfadd5fc6f9d04ad357399dbe6190dda56d64/v2/
Redirect Chain
  • https://universesupport.zendesk.com/auth/v2/host/without_iframe.js
  • https://static.zdassets.com/auth/fa3bfadd5fc6f9d04ad357399dbe6190dda56d64/v2/host-without-iframe.js
4 KB
2 KB
Script
General
Full URL
https://static.zdassets.com/auth/fa3bfadd5fc6f9d04ad357399dbe6190dda56d64/v2/host-without-iframe.js
Requested by
Host: support.universe.com
URL: https://support.universe.com/hc/en-us
Protocol
H2
Server
104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
7f919bb8db7a2fe7126380d85836c540c3fc883cc4dff3f44ae1ecc697027a6c
Security Headers
Name Value
Strict-Transport-Security max-age=0

Request headers

accept-language
de-DE,de;q=0.9
Referer
https://support.universe.com/
User-Agent
Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/115.0.5790.110 Safari/537.36

Response headers

date
Mon, 31 Jul 2023 15:55:43 GMT
x-amz-version-id
ICVmIYqD8CCAymW5VXjqU5RbJ1ooRN_Q
content-encoding
br
cf-cache-status
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strict-transport-security
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x-amz-server-side-encryption
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last-modified
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server
cloudflare
etag
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vary
Accept-Encoding
report-to
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content-type
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cf-ray
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Redirect headers

date
Mon, 31 Jul 2023 15:55:43 GMT
strict-transport-security
max-age=31536000; includeSubDomains
cf-cache-status
HIT
nel
{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
age
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p3p
CP="NOI DSP COR NID ADMa OPTa OUR NOR"
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x-runtime
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server
cloudflare
x-zendesk-zorg
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vary
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report-to
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content-type
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location
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cache-control
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cf-ray
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theme.zdassets.com/theme_assets/2224181/
87 KB
87 KB
Image
General
Full URL
https://theme.zdassets.com/theme_assets/2224181/ffb0a8f9f1b9d45512066688a9e982ccbf58105a.jpg
Requested by
Host: p13.zdassets.com
URL: https://p13.zdassets.com/hc/theming_assets/2224181/360000155732/style.css?digest=17353022574093
Protocol
H2
Security
TLS 1.3, , AES_128_GCM
Server
104.18.72.113 -, , ASN13335 (CLOUDFLARENET, US),
Reverse DNS
Software
cloudflare /
Resource Hash
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Security Headers
Name Value
Strict-Transport-Security max-age=0

Request headers

accept-language
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Referer
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User-Agent
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Response headers

date
Mon, 31 Jul 2023 15:55:43 GMT
via
1.1 772cbace6bb6df7f76dea14ed0716314.cloudfront.net (CloudFront)
x-amz-version-id
K7qrtENbZWQ1JYrxlCuDfH21tdb4V_HR
cf-cache-status
HIT
nel
{"success_fraction":0,"report_to":"cf-nel","max_age":604800}
strict-transport-security
max-age=0
x-amz-cf-pop
MXP64-C3
age
83803
x-amz-server-side-encryption
AES256
x-cache
Hit from cloudfront
x-amz-replication-status
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content-length
88740
cf-bgj
h2pri
last-modified
Wed, 22 Aug 2018 16:03:51 GMT
server
cloudflare
etag
"96da8e085a8b5fa079f857e3c89d7965"
access-control-max-age
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access-control-allow-methods
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content-type
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access-control-allow-origin
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report-to
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Response headers

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server
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strict-transport-security
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Request headers

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Response headers

Content-Length
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User-Agent
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Response headers

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content-encoding
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x-content-type-options
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Redirect headers

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server
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accept-encoding
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Protocol
H2
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Request headers

Referer
accept-language
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Response headers

date
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content-encoding
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nel
{"success_fraction":0.01,"report_to":"cf-nel","max_age":604800}
server
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cf-ray
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Verdicts & Comments Add Verdict or Comment

7 JavaScript Global Variables

These are the non-standard "global" variables defined on the window object. These can be helpful in identifying possible client-side frameworks and code.

object| 0 object| I18N object| Zendesk object| HelpCenter object| webpackChunkhelp_center object| regeneratorRuntime object| I18n

3 Cookies

Domain/Path Name / Value
.universesupport.zendesk.com/ Name: __cfruid
Value: 47a383065963ed9c63c63d43d171c44a569bbf37-1690818942
.support.universe.com/ Name: __cfruid
Value: 1b068cee00048890ee8df917ef8fb444b1403a02-1690818943
.support.universe.com/ Name: cf_clearance
Value: DATbHo7PZ0z1v1dajuMmZU5eZyanHk_KRYKDZ0syUyY-1690818944-0-0.2.1690818944

Security Headers

This page lists any security headers set by the main page. If you want to understand what these mean and how to use them, head on over to this page

Header Value
Strict-Transport-Security max-age=259200;
X-Frame-Options SAMEORIGIN
X-Xss-Protection 1; mode=block