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ATM TRANSACTION ERROR
1. Home
2. ATM
3. ATM Transaction Error
Customers may notify HSBC of transaction errors made at an HSBC ATM, errors made
at another financial institutions ATM or other ATM providers.
Errors or Questions about your ATM transaction
In Case of Errors or Questions about your ATM transaction, call us at
800.975.4722 as soon as you can, if you think your statement or receipt is wrong
or if you need more information about a transfer listed on the statement or
receipt. We must hear from you no later than 60 days after we sent the first
statement on which the problem or error appeared.
(1) Tell us your name and account number (if any).
(2) Describe the error or the transfer you are unsure about, and explain as
clearly as you can why you believe it is an error or why you need more
information.
(3) Tell us the dollar amount of the suspected error.
If you verbally tell us, we may require that you send us your complaint or
question in writing within 10 business days.
We will determine whether an error occurred within 10 business days after we
hear from you, and will correct any error promptly. If we need more time, we may
take up to 45 days to investigate your complaint or question. If we decide to do
this, we will credit your account within 10 business days for the amount you
think is in error, so that you will have the use of the money during the time it
takes us to complete our investigation. If we ask you to put your complaint or
question in writing and we do not receive it within 10 business days, we may not
credit your account.
For errors involving new accounts, point-of-sale, or foreign-initiated
transactions, we may take up to 90 days to investigate your complaint or
question. For new accounts, we may take up to 20 business days to credit your
account for the amount you think is in error.
We will tell you the results within three business days after completing our
investigation. If we decide that there was no error, we will send you a written
explanation. You may ask for copies of the documents we used in our
investigation.
For more information, review the Electronic Banking Services Information
Statement, which summarizes your rights and responsibilities.
If you are not an HSBC customer, please notify your bank regarding the
transaction.
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