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Shipping Info
Return Policy

Returns are accepted within 30 days of the delivery date. Please be aware there
are certain exceptions.

What does the return process look like?
Initiate your return
Select the items & Refund Method
Mail back your item(s)
Items delivered to Halara & Warehouse Inspections
Issue Refund
Initiate your return


Select the items & Refund Method


Mail back your item(s)


Items delivered to Halara & Warehouse Inspections


Issue Refund


Step 1: Click here to initiate your return. After you've requested a return,
kindly wait as we'll email you return instructions within 24 hours.

If you have any questions, please feel free to contact us here. Or you can email
us at service@thehalara.com, and we will get back to you within 1-3 business
days.

Step 2: Mail back your item(s) with a carrier of your choice, or use the label
we provide.

Step 3: Refund will be issued within 3-5 days after we receive your item(s).
Halara reserves the right to decline a return that does not comply with the
conditions of our return policy.

Please do not send returns to the sender's address on the package you received.
Returns will not be accepted without submitting the request first.

What is the return policy?

Return Shipping Fee

All return shipping costs will be covered by the customer, unless it's due to a
quality issue.

Return Window

You have up to 30 days from the date you've received all your items.

Conditions

The item(s) and any accompanying free gifts must be returned in their original
condition, unused, unwashed, and with the original tags attached.

Swimwear returns can only be accepted if the hygiene liner remains intact.

Unfortunately, we are unable to accept returns for lingerie, water bottles, hair
accessories, glasses, hats, socks, jewelry or masks due to hygiene concerns.

Shipping costs are non-refundable.

When can I receive my refund?

Refunds will be granted once we've received and inspected the eligible return
item. Due to high warehouse volume, please allow 3 to 5 days for return
processing.

Refunds to your original payment method will be made within 5 business days upon
receiving the returned item or cancellation request. If you don't receive your
refund 14 days after returning the product, please email us immediately at
service@thehalara.com .

Refunds to Halara Gift Card will be issued within 1-2 business days.

Important:

If you're not receiving our emails, check your Spam or Junk folders. Label them
as "Not Spam” or “Not Junk to ensure future emails land in your inbox. Click
here for further instructions.

Additional Information

Please note that the conditions below are not deemed as defective in quality:

Loose threads, raw edges, thickness, touch, and differences in color due to
differences in monitor display do not constitute as quality issues.

Returns due to dissatisfaction in style, color, and changes in personal
preference do not constitute as quality issue.

Damages due to use, wash, care, improper maintenance, self-repair,
modifications, or other human factors do not constitute as quality issues.

Please refer to our sizing chart for decisions on your purchase, as our service
team can only offer our recommendations. Returns due to sizing issues do not
constitute as quality issues.

Due to differences in design and style between items, there may be slight
differences between different items of the same size. Please refer to the actual
measurements.

Exchanges

Unfortunately, we don’t offer exchanges at the moment, but you can place a new
order and initiate a return. Your refund will be processed as soon as we receive
the returned package.

Still Need Help?

Note that Halara is not responsible for any failed delivery attempt caused by
the negligent behaviors of customers. Negligence includes, but is not limited
to, refusal of shipment confirmation and incorrect consignee's information (such
as order address, contact number, or consignee's name). In this case, we are
unable to file a refund for you. If you find your order information wrong,
Please contact us at service@thehalara.com. with your order number and the
correct information ASAP.

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HELP & SUPPORTjian

 * TRACK YOUR ORDER
 * SHIPPING & CUSTOMS
 * RETURN POLICY
 * FAQs
 * SIZING HELP

COMPANY INFO.jian

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 * PRIVACY POLICY
 * COOKIE POLICY
 * TERMS AND CONDITIONS
 * AMBASSADORS
 * AFFILIATE
 * STUDENT DISCOUNT
 * CAREER
 * COOKIES SETTINGS

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Copyright © 2023 halara
71 UBI ROAD 1 #08-34 OXLEY BIZHUB SINGAPORE (408732)




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browser, mostly in the form of cookies. This information might be about you,
your preferences or your device and is mostly used to make the site work as you
expect it to. The information does not usually directly identify you, but it can
give you a more personalized web experience. Because we respect your right to
privacy, you can choose not to allow some types of cookies. Click on the
different category headings to find out more and change our default settings.
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and the services we are able to offer.
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which amount to a request for services, such as setting your privacy
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improve the performance of our site. They help us to know which pages are the
most and least popular and see how visitors move around the site. All
information these cookies collect is aggregated and therefore anonymous. If you
do not allow these cookies we will not know when you have visited our site, and
will not be able to monitor its performance.
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be used by those companies to build a profile of your interests and show you
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information, but are based on uniquely identifying your browser and internet
device. If you do not allow these cookies, you will experience less targeted
advertising.
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