zoomdownload.linkforbusinessandpersonalusersofourserviceinseptember.jumpingonwater.com
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70.40.223.29
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URL:
http://zoomdownload.linkforbusinessandpersonalusersofourserviceinseptember.jumpingonwater.com/
Submission: On October 14 via manual from BR — Scanned from DE
Submission: On October 14 via manual from BR — Scanned from DE
Form analysis 3 forms found in the DOM
<form class="submit_review-form" data-action="submit_review">
<div class="submit_review-step step show">
<div class="submit_review-fieldset fieldset First_Name required width_1-2 First_Name fieldtype_text" data-required="1" data-realname="First_Name" data-width="1-2" data-name="First_Name" data-type="text" data-id="submit_review_First_Name">
<label class="submit_review-fieldset-label" for="submit_review_First_Name">First Name</label>
<input class="submit_review-fieldset-input input " type="text" name="First_Name" id="submit_review_First_Name" placeholder="First Name" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="submit_review-fieldset fieldset Last_Name required is_last width_1-2 Last_Name fieldtype_text" data-required="1" data-is_last="1" data-realname="Last_Name" data-width="1-2" data-name="Last_Name" data-type="text"
data-id="submit_review_Last_Name">
<label class="submit_review-fieldset-label" for="submit_review_Last_Name">Last Name</label>
<input class="submit_review-fieldset-input input " type="text" name="Last_Name" id="submit_review_Last_Name" placeholder="Last Name" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="clearfix"></div>
<div class="submit_review-fieldset fieldset Email required width_1-2 Email fieldtype_email" data-required="1" data-realname="Email" data-width="1-2" data-name="Email" data-type="email" data-id="submit_review_Email">
<label class="submit_review-fieldset-label" for="submit_review_Email">Email Address</label>
<input class="submit_review-fieldset-input input email" type="email" name="Email" id="submit_review_Email" placeholder="Email Address" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="submit_review-secure_message">
<div class="submit_review-secure_message-text"> Your last name & email <span class="submit_review-secure_message-text-bold">will not</span> be displayed. </div>
</div>
<div class="clearfix"></div>
<input type="hidden" name="Provider" value="8487">
<div class="submit_review-fieldset fieldset linkedin is_last width_1-1 linkedin fieldtype_text" data-is_last="1" data-realname="linkedin" data-width="1-1" data-error="Please enter a valid LinkedIn profile" data-name="linkedin" data-type="text"
data-id="submit_review_linkedin">
<label class="submit_review-fieldset-label" for="submit_review_linkedin">Your LinkedIn Profile URL</label>
<input class="submit_review-fieldset-input input " type="text" name="linkedin" id="submit_review_linkedin" placeholder="Your LinkedIn Profile URL" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="submit_review-fieldset excluded_fieldset rating required validate_by_class">
<label class="submit_review-fieldset-label">Rate and Review Your Experience</label>
<div class="submit_review-fieldset-rating">
<div class="submit_review-fieldset-rating-item">
<div class="submit_review-fieldset-rating-item-title">Quality</div>
<div class="submit_review-fieldset-rating-item-fivestar">
<div class="submit_review-fieldset-rating-item-fivestar-item star-1 {{toggled}} {{hovered}}" data-star="1" data-label="Horrible"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-2 {{toggled}} {{hovered}}" data-star="2" data-label="Bad"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-3 {{toggled}} {{hovered}}" data-star="3" data-label="OK"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-4 {{toggled}} {{hovered}}" data-star="4" data-label="Good"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-5 {{toggled}} {{hovered}}" data-star="5" data-label="Excellent"></div>
</div>
<input class="submit_review-fieldset-rating-item-hidden" value="0" name="rating_quality" type="hidden">
<div class="submit_review-fieldset-rating-item-label"></div>
</div>
<div class="submit_review-fieldset-rating-item">
<div class="submit_review-fieldset-rating-item-title">Installation</div>
<div class="submit_review-fieldset-rating-item-fivestar">
<div class="submit_review-fieldset-rating-item-fivestar-item star-1 {{toggled}} {{hovered}}" data-star="1" data-label="Horrible"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-2 {{toggled}} {{hovered}}" data-star="2" data-label="Bad"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-3 {{toggled}} {{hovered}}" data-star="3" data-label="OK"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-4 {{toggled}} {{hovered}}" data-star="4" data-label="Good"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-5 {{toggled}} {{hovered}}" data-star="5" data-label="Excellent"></div>
</div>
<input class="submit_review-fieldset-rating-item-hidden" value="0" name="rating_installation" type="hidden">
<div class="submit_review-fieldset-rating-item-label"></div>
</div>
<div class="submit_review-fieldset-rating-item">
<div class="submit_review-fieldset-rating-item-title">Support</div>
<div class="submit_review-fieldset-rating-item-fivestar">
<div class="submit_review-fieldset-rating-item-fivestar-item star-1 {{toggled}} {{hovered}}" data-star="1" data-label="Horrible"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-2 {{toggled}} {{hovered}}" data-star="2" data-label="Bad"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-3 {{toggled}} {{hovered}}" data-star="3" data-label="OK"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-4 {{toggled}} {{hovered}}" data-star="4" data-label="Good"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-5 {{toggled}} {{hovered}}" data-star="5" data-label="Excellent"></div>
</div>
<input class="submit_review-fieldset-rating-item-hidden" value="0" name="rating_support" type="hidden">
<div class="submit_review-fieldset-rating-item-label"></div>
</div>
<div class="submit_review-fieldset-rating-item">
<div class="submit_review-fieldset-rating-item-title">Reliability</div>
<div class="submit_review-fieldset-rating-item-fivestar">
<div class="submit_review-fieldset-rating-item-fivestar-item star-1 {{toggled}} {{hovered}}" data-star="1" data-label="Horrible"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-2 {{toggled}} {{hovered}}" data-star="2" data-label="Bad"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-3 {{toggled}} {{hovered}}" data-star="3" data-label="OK"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-4 {{toggled}} {{hovered}}" data-star="4" data-label="Good"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-5 {{toggled}} {{hovered}}" data-star="5" data-label="Excellent"></div>
</div>
<input class="submit_review-fieldset-rating-item-hidden" value="0" name="rating_reliability" type="hidden">
<div class="submit_review-fieldset-rating-item-label"></div>
</div>
<div class="submit_review-fieldset-rating-item">
<div class="submit_review-fieldset-rating-item-title">Features</div>
<div class="submit_review-fieldset-rating-item-fivestar">
<div class="submit_review-fieldset-rating-item-fivestar-item star-1 {{toggled}} {{hovered}}" data-star="1" data-label="Horrible"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-2 {{toggled}} {{hovered}}" data-star="2" data-label="Bad"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-3 {{toggled}} {{hovered}}" data-star="3" data-label="OK"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-4 {{toggled}} {{hovered}}" data-star="4" data-label="Good"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-5 {{toggled}} {{hovered}}" data-star="5" data-label="Excellent"></div>
</div>
<input class="submit_review-fieldset-rating-item-hidden" value="0" name="rating_features" type="hidden">
<div class="submit_review-fieldset-rating-item-label"></div>
</div>
<div class="submit_review-fieldset-rating-item">
<div class="submit_review-fieldset-rating-item-title">Price</div>
<div class="submit_review-fieldset-rating-item-fivestar">
<div class="submit_review-fieldset-rating-item-fivestar-item star-1 {{toggled}} {{hovered}}" data-star="1" data-label="Horrible"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-2 {{toggled}} {{hovered}}" data-star="2" data-label="Bad"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-3 {{toggled}} {{hovered}}" data-star="3" data-label="OK"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-4 {{toggled}} {{hovered}}" data-star="4" data-label="Good"></div>
<div class="submit_review-fieldset-rating-item-fivestar-item star-5 {{toggled}} {{hovered}}" data-star="5" data-label="Excellent"></div>
</div>
<input class="submit_review-fieldset-rating-item-hidden" value="0" name="rating_price" type="hidden">
<div class="submit_review-fieldset-rating-item-label"></div>
</div>
</div>
</div>
<div class="submit_review-fieldset fieldset Recommend required width_1-2 Recommend fieldtype_radio options_2" data-required="1" data-realname="Recommend" data-width="1-2" data-name="Recommend" data-type="radio" data-id="submit_review_Recommend">
<div class="submit_review-fieldset-label">Would you recommend this provider?</div>
<div class="submit_review-fieldset-radio input-button option-yes" data-icon="">
<label class="submit_review-fieldset-radio-label" for="submit_review_Recommend_yes">Yes</label>
<input class="input radio " type="radio" name="Recommend" id="submit_review_Recommend_yes" value="yes">
</div>
<div class="submit_review-fieldset-radio input-button option-no" data-icon="">
<label class="submit_review-fieldset-radio-label" for="submit_review_Recommend_no">No</label>
<input class="input radio " type="radio" name="Recommend" id="submit_review_Recommend_no" value="no">
</div>
</div>
<div class="submit_review-fieldset fieldset Active required is_last width_1-2 Active fieldtype_radio options_2" data-required="1" data-is_last="1" data-realname="Active" data-width="1-2" data-name="Active" data-type="radio"
data-id="submit_review_Active">
<div class="submit_review-fieldset-label">Are you currently an active user?</div>
<div class="submit_review-fieldset-radio input-button option-yes" data-icon="">
<label class="submit_review-fieldset-radio-label" for="submit_review_Active_yes">Yes</label>
<input class="input radio " type="radio" name="Active" id="submit_review_Active_yes" value="yes">
</div>
<div class="submit_review-fieldset-radio input-button option-no" data-icon="">
<label class="submit_review-fieldset-radio-label" for="submit_review_Active_no">No</label>
<input class="input radio " type="radio" name="Active" id="submit_review_Active_no" value="no">
</div>
</div>
<div class="clearfix"></div>
<div class="submit_review-fieldset fieldset Pros width_1-2 Pros fieldtype_text" data-realname="Pros" data-width="1-2" data-name="Pros" data-type="text" data-id="submit_review_Pros">
<label class="submit_review-fieldset-label" for="submit_review_Pros">Pros (optional)</label>
<input class="submit_review-fieldset-input input " type="text" name="Pros" id="submit_review_Pros" placeholder="Pros (optional)" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="submit_review-fieldset fieldset Cons is_last width_1-2 Cons fieldtype_text" data-is_last="1" data-realname="Cons" data-width="1-2" data-name="Cons" data-type="text" data-id="submit_review_Cons">
<label class="submit_review-fieldset-label" for="submit_review_Cons">Cons (optional)</label>
<input class="submit_review-fieldset-input input " type="text" name="Cons" id="submit_review_Cons" placeholder="Cons (optional)" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="clearfix"></div>
<div class="submit_review-fieldset fieldset Review required is_last width_1-1 Review fieldtype_textarea" data-required="1" data-is_last="1" data-realname="Review" data-width="1-1" data-name="Review" data-type="textarea"
data-id="submit_review_Review">
<label class="submit_review-fieldset-label" for="submit_review_Review">Your Review</label>
<textarea class="submit_review-fieldset-textarea input " name="Review" id="submit_review_Review" placeholder="Your Review"></textarea>
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="submit_review-counter">
{{current}} / {{min-length}} Minimum Characters
</div>
<div class="submit_review-fieldset fieldset Terms required is_last width_1-1 Terms fieldtype_checkbox_single" data-required="1" data-is_last="1" data-realname="Terms" data-width="1-1" data-name="Terms" data-type="checkbox_single"
data-id="submit_review_Terms">
<div class="submit_review-fieldset-checkbox_single input-button">
<div class="submit_review-fieldset-checkbox_single-box"></div>
<label class="submit_review-fieldset-checkbox_single-label" for="submit_review_Terms">By submitting this review, I certify to GetVoIP that: (i) I’m the person I represent to be; (ii) my feedback is based on my own experience with this
product; and (iii) GetVoIP may use my personal information to verify my participation/account with the vendor being reviewed and for future communications per GetVoIP's Privacy Policy.</label>
<input class="input checkbox " type="checkbox" name="Terms" id="submit_review_Terms">
</div>
</div>
<div class="submit_review-button submit">
<div class="submit_review-button-text">Submit Review</div>
</div>
</div>
<div class="submit_review-results results"></div>
</form><form class="provider_popup-form" data-action="N/A" data-label="Provider Popup - Quote (standard)" novalidate="">
<div class="provider_popup-innerwrap">
<div class="provider_popup-step step one">
<div class="provider_popup-fieldset fieldset Lines required width_1-2 Lines fieldtype_select" data-required="1" data-realname="Lines" data-width="1-2" data-name="Lines" data-type="select" data-id="provider_popup_Lines">
<label class="provider_popup-fieldset-label" for="provider_popup_Lines">How many employees do you have?</label>
<select class="provider_popup-fieldset-select default_component input " name="Lines" id="provider_popup_Lines">
<option value="">How many employees do you have?</option>
<option value="1 - 9">1 - 9</option>
<option value="10 - 49">10 - 49</option>
<option value="50 - 99">50 - 99</option>
<option value="100+">100+</option>
</select>
<div class="provider_popup-fieldset-select new_component">How many employees do you have?</div>
</div>
<div class="provider_popup-fieldset fieldset Needs required is_last width_1-2 Needs fieldtype_select" data-required="1" data-is_last="1" data-realname="Needs" data-width="1-2" data-name="Needs" data-type="select"
data-id="provider_popup_Needs">
<label class="provider_popup-fieldset-label" for="provider_popup_Needs">Which of the following do you need?</label>
<select class="provider_popup-fieldset-select default_component input " name="Needs" id="provider_popup_Needs">
<option value="">Which of the following do you need?</option>
<option value="Brand New Service">Brand New Service</option>
<option value="Expand Current Service">Expand Current Service</option>
<option value="Replace Current Service">Replace Current Service</option>
</select>
<div class="provider_popup-fieldset-select new_component">Which of the following do you need?</div>
</div>
<div class="provider_popup-fieldset fieldset Full_Name required width_1-2 Full_Name fieldtype_full_name" data-required="1" data-realname="Full_Name" data-width="1-2" data-name="Full_Name" data-type="full_name"
data-id="provider_popup_Full_Name">
<label class="provider_popup-fieldset-label" for="provider_popup_Full_Name">First and Last Name</label>
<input class="provider_popup-fieldset-input input full_name" type="text" name="Full_Name" id="provider_popup_Full_Name" placeholder="First and Last Name" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="provider_popup-fieldset fieldset Company required is_last width_1-2 Company fieldtype_text" data-required="1" data-is_last="1" data-realname="Company" data-width="1-2" data-name="Company" data-type="text"
data-id="provider_popup_Company">
<label class="provider_popup-fieldset-label" for="provider_popup_Company">Company Name</label>
<input class="provider_popup-fieldset-input input " type="text" name="Company" id="provider_popup_Company" placeholder="Company Name" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="provider_popup-fieldset fieldset Email required width_1-2 Email fieldtype_email" data-required="1" data-realname="Email" data-width="1-2" data-name="Email" data-type="email" data-id="provider_popup_Email">
<label class="provider_popup-fieldset-label" for="provider_popup_Email">Email Address</label>
<input class="provider_popup-fieldset-input input email" type="email" name="Email" id="provider_popup_Email" placeholder="Email Address" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="provider_popup-fieldset fieldset Phone required is_last width_1-2 Phone fieldtype_tel" data-required="1" data-is_last="1" data-realname="Phone" data-width="1-2" data-name="Phone" data-type="tel" data-id="provider_popup_Phone">
<label class="provider_popup-fieldset-label" for="provider_popup_Phone">Phone Number</label>
<input class="provider_popup-fieldset-input input phone" type="tel" name="Phone" id="provider_popup_Phone" placeholder="Phone Number" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="clearfix"></div>
<div class="provider_popup-button submit">
<div class="provider_popup-button-text">Get Your Price Quote Now</div>
</div>
</div>
<div class="provider_popup-results results"></div>
</div>
<input type="hidden" name="specific_provider" value="8487">
<input type="hidden" name="formID" value="19308">
<input type="hidden" name="formType" value="Provider Popup - Quote (standard)">
<input type="hidden" name="formVersion" value="">
</form><form class="provider_popup-form" data-action="N/A" data-label="Provider Popup - Demo (standard)" novalidate="">
<div class="provider_popup-innerwrap">
<div class="provider_popup-step step one">
<div class="provider_popup-fieldset fieldset Needs required width_1-2 Needs fieldtype_select" data-required="1" data-realname="Needs" data-width="1-2" data-name="Needs" data-type="select" data-id="provider_popup_Needs">
<label class="provider_popup-fieldset-label" for="provider_popup_Needs">Your current needs</label>
<select class="provider_popup-fieldset-select default_component input " name="Needs" id="provider_popup_Needs">
<option value="">Your current needs</option>
<option value="System For New Office">System For New Office</option>
<option value="Replace Current System">Replace Current System</option>
<option value="Expand Current System">Expand Current System</option>
</select>
<div class="provider_popup-fieldset-select new_component">Your current needs</div>
</div>
<div class="provider_popup-fieldset fieldset Lines required is_last width_1-2 Lines fieldtype_select" data-required="1" data-is_last="1" data-realname="Lines" data-width="1-2" data-name="Lines" data-type="select"
data-id="provider_popup_Lines">
<label class="provider_popup-fieldset-label" for="provider_popup_Lines">How many lines you need?</label>
<select class="provider_popup-fieldset-select default_component input " name="Lines" id="provider_popup_Lines">
<option value="">How many lines you need?</option>
<option value="1 - 4">1 - 4</option>
<option value="5 - 10">5 - 10</option>
<option value="11 - 20">11 - 20</option>
<option value="21+">21+</option>
</select>
<div class="provider_popup-fieldset-select new_component">How many lines you need?</div>
</div>
<div class="provider_popup-fieldset fieldset First_Name required width_1-2 First_Name fieldtype_text" data-required="1" data-realname="First_Name" data-width="1-2" data-name="First_Name" data-type="text" data-id="provider_popup_First_Name">
<label class="provider_popup-fieldset-label" for="provider_popup_First_Name">First Name</label>
<input class="provider_popup-fieldset-input input " type="text" name="First_Name" id="provider_popup_First_Name" placeholder="First Name" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="provider_popup-fieldset fieldset Last_Name required is_last width_1-2 Last_Name fieldtype_text" data-required="1" data-is_last="1" data-realname="Last_Name" data-width="1-2" data-name="Last_Name" data-type="text"
data-id="provider_popup_Last_Name">
<label class="provider_popup-fieldset-label" for="provider_popup_Last_Name">Last Name</label>
<input class="provider_popup-fieldset-input input " type="text" name="Last_Name" id="provider_popup_Last_Name" placeholder="Last Name" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
<div class="checkmark-placeholder"></div>
<div class="checkmark-fix"></div>
</div>
</div>
<div class="provider_popup-fieldset fieldset Email required width_1-2 Email fieldtype_email" data-required="1" data-realname="Email" data-width="1-2" data-name="Email" data-type="email" data-id="provider_popup_Email">
<label class="provider_popup-fieldset-label" for="provider_popup_Email">Email Address</label>
<input class="provider_popup-fieldset-input input email" type="email" name="Email" id="provider_popup_Email" placeholder="Email Address" value="">
<div class="checkmark">
<div class="checkmark-wrap">
<span class="checkmark-line short"></span>
<span class="checkmark-line long"></span>
</div>
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Cloud Communication Advisor
* VoIP Categories
* Business VoIP
* Hosted PBX
* SIP Trunking
* Enterprise VoIP
* Call Center Software
* Web Conferencing
* Team Collaboration
* Residential VoIP
* Online Fax
Overall
4.0
Get Pricing
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ZOOM
ZOOM VERIFIED REVIEWS & RATINGS
Santa Clara, CA
www.zoom.us
Zoom has become a household name as an HD video conferencing platform, but not
many know about its business VoIP service,...
2011
Year Founded
81%
Recommend It
47
User Reviews
Get Pricing
Get Pricing
Request Demo
Visit Website
Zoom Reviews Provider Overview Screenshots Write Review
81%
Recommend It
47
User Reviews
Overall
4.0
Quality
Installation
Support
Reliability
Features
Price
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Brian N.
EASY TO ROLLOUT AND ADMINISTER. IT’S…
Easy to rollout and administer. It’s just another tab in Zoom, really intuitive
for staff to start using; required only minimal training – in many cases we only
provided a Quick Start guide. Leverages their high quality and reliable
backbone. The service has experienced 100% up-time and 0 complaints of call
quality or reliability. Has all the features you would expect from a UC system,
light on Call Center capabilities which are not needed at our firm.
Write Review Visit Website
Overall
4.9
Quality
Installation
Support
Reliability
Features
Price
August 25, 2021
Easy to rollout and administer. It’s just another tab in Zoom, really intuitive
for staff to start using; required only minimal training – in many cases we only
provided a Quick Start guide.
Leverages their high quality and reliable backbone. The service has experienced
100% up-time and 0 complaints of call quality or reliability.
Has all the features you would expect from a UC system, light on Call Center
capabilities which are not needed at our firm.
Would Recommend: Yes
Margaret P.
PROS: – REASONABLE PRICECONS: – WAS…
Pros: – Reasonable price Cons: – Was not able to change voice message – Clients
need to press an extension to get to number; no direct line in – Customer
service is very tough to get ahold of; need to read up how to access how to get
help, to get help; Customer Service once reached, kept referring me to articles
to read and eventually disconnected the line.
Write Review Visit Website
Overall
2.5
Quality
Installation
Support
Reliability
Features
Price
April 15, 2021
Pros:
– Reasonable price
Cons:
– Was not able to change voice message
– Clients need to press an extension to get to number; no direct line in
– Customer service is very tough to get ahold of; need to read up how to access
how to get help, to get help; Customer Service once reached, kept referring me
to articles to read and eventually disconnected the line.
Would Recommend: No
Richard E.
ZOOM IS PRETTY MUCH IN COMCAST…
Zoom is pretty much in Comcast territory for support. We signed up because we
wanted to use the meeting software and use the integrated meeting/phone system.
We were promised an implementation call – they never sent the email to schedule
it. We called to talk to support, they would not speak with us – our plan (which
we paid for a year) was not high enough to warrant support. Which was really
rough since they ported our number and then refused to talk to us about getting
setup. Talked to a random sales person, who helped, but we spent days setting up
what took me 30 minutes to setup with Gotoconnect. The phone features are
seriously lacking compared to Jive. Call quality seems fine, meeting software is
good, so it’s not all terrible, but the transition was rough, and they make you
feel second class. I’m supremely disappointed – I had a good opinion of Zoom,
but that’s shot. My recommendation is DO NOT pay for a year up front to get a
discount. If I had not paid for a year, I would have fired them today.
Write Review Visit Website
Overall
2.7
Quality
Installation
Support
Reliability
Features
Price
March 31, 2021
Zoom is pretty much in Comcast territory for support. We signed up because we
wanted to use the meeting software and use the integrated meeting/phone system.
We were promised an implementation call – they never sent the email to schedule
it. We called to talk to support, they would not speak with us – our plan (which
we paid for a year) was not high enough to warrant support. Which was really
rough since they ported our number and then refused to talk to us about getting
setup. Talked to a random sales person, who helped, but we spent days setting up
what took me 30 minutes to setup with Gotoconnect. The phone features are
seriously lacking compared to Jive. Call quality seems fine, meeting software is
good, so it’s not all terrible, but the transition was rough, and they make you
feel second class.
I’m supremely disappointed – I had a good opinion of Zoom, but that’s shot. My
recommendation is DO NOT pay for a year up front to get a discount. If I had not
paid for a year, I would have fired them today.
Pros: Meeting software is great.
Cons: Limited options for phones, phone system has limited features, support is
terrible, , sales was only concerned with getting the contract, had to threaten
to cancel before they would speak with us.
Would Recommend: No
Audrey L.
I RECENTLY TRIED TO MOVE MY SMALL…
I recently tried to move my small business to Zoom Phone as I wanted to have
conferencing and phone systems with one provider to simplify. This was a HUGE
mistake and probably the worst IT support experience of my life. Zoom Phone
apparently does not allow regular paid business plans to access live support.
Rather you have to schedule an appointment with a phone specialist and only get
2 to 3 appointments. If you’re not able to set up your phones during this time
you are out of luck. We had a major issue with our desktop phones not
provisioning and could not solve it on our own. Tried to access additional
support which resulted in someone on the APAC support team getting back to us at
4 a.m. on a Saturday asking for a photo of the phone’s screen. I’m sorry but I
am not generally at the office at 4 a.m. And if there is a several hour delay on
each back and forth when trying to troubleshoot an issue you can imagine how
long this takes and how inefficient it is. They also purposefully hide access to
even remote support – if you submit a ticket with Zoom Phone as the item you
need help with they will auto-close it, you have to submit with “other” to get
to a human being. In the chat bot there is a special phrase you have to enter to
get a human being. That is just underhanded. And when I reached out to my sales
rep three times to ask if I could upgrade to a plan to allowed live support so I
could actually get my phones set up he just didn’t respond. I struggled with
trying to get the phones set up for three weeks. My remote IT team also could
not get it set up. My husband, who is a CTO with 20 years of IT experience could
not get it set up. The guidance they have for provisioning phones has no
business being consumer facing, full of errors and gaps and exceedingly
technical even for IT professionals. Do yourself a favor and stay FAR FAR away
from Zoom Phone. I highly recommend Nextiva, I’ve gone back to them and am very
grateful to be with a company that has competent live tech support again.
Write Review Visit Website
Overall
1.5
Quality
Installation
Support
Reliability
Features
Price
March 01, 2021
I recently tried to move my small business to Zoom Phone as I wanted to have
conferencing and phone systems with one provider to simplify. This was a HUGE
mistake and probably the worst IT support experience of my life. Zoom Phone
apparently does not allow regular paid business plans to access live support.
Rather you have to schedule an appointment with a phone specialist and only get
2 to 3 appointments. If you’re not able to set up your phones during this time
you are out of luck. We had a major issue with our desktop phones not
provisioning and could not solve it on our own. Tried to access additional
support which resulted in someone on the APAC support team getting back to us at
4 a.m. on a Saturday asking for a photo of the phone’s screen. I’m sorry but I
am not generally at the office at 4 a.m. And if there is a several hour delay on
each back and forth when trying to troubleshoot an issue you can imagine how
long this takes and how inefficient it is.
They also purposefully hide access to even remote support – if you submit a
ticket with Zoom Phone as the item you need help with they will auto-close it,
you have to submit with “other” to get to a human being. In the chat bot there
is a special phrase you have to enter to get a human being. That is just
underhanded. And when I reached out to my sales rep three times to ask if I
could upgrade to a plan to allowed live support so I could actually get my
phones set up he just didn’t respond.
I struggled with trying to get the phones set up for three weeks. My remote IT
team also could not get it set up. My husband, who is a CTO with 20 years of IT
experience could not get it set up. The guidance they have for provisioning
phones has no business being consumer facing, full of errors and gaps and
exceedingly technical even for IT professionals. Do yourself a favor and stay
FAR FAR away from Zoom Phone. I highly recommend Nextiva, I’ve gone back to them
and am very grateful to be with a company that has competent live tech support
again.
Pros: Nice features.
Cons: Support is nonexistent even on paid plains.
Would Recommend: No
Martin F.
I WAS LOOKING FOR A NEW VOIP PROVIDER….
I was looking for a new VOIP provider. My existing provider was excellent but
expensive and I was looking to reduce costs. As a Zoom user, Zoom seemed like an
easy choice, but I was wrong. Provisioning a VOIP system can be tricky and I had
done this with a previous provider but Zoom has no dedicated provisioning or
person to call. It’s all through their help icon. It was incredibly frustrating
so after just weeks trying to get set up, I moved to another provider and have
been so much happier. I love Zooms meeting and webinar platform but would
certainly not recommend their phone service!
Write Review Visit Website
Overall
2.9
Quality
Installation
Support
Reliability
Features
Price
October 06, 2020
I was looking for a new VOIP provider. My existing provider was excellent but
expensive and I was looking to reduce costs. As a Zoom user, Zoom seemed like an
easy choice, but I was wrong. Provisioning a VOIP system can be tricky and I had
done this with a previous provider but Zoom has no dedicated provisioning or
person to call. It’s all through their help icon. It was incredibly frustrating
so after just weeks trying to get set up, I moved to another provider and have
been so much happier. I love Zooms meeting and webinar platform but would
certainly not recommend their phone service!
Pros: Reasonable cost.
Cons: No phone support for dedicated provisioning.ng.
Would Recommend: No
Walter N.
THEY WERE NOT ABLE TO ONBOARD. STAFF…
They were not able to onboard. Staff failed to respond in a timely manor and
when we did do a video set up, zoom staff was incompetent. No support. No
account rep communication regarding concerns. I would avoid. Zoom Phone during
business hours goes to answering service. It is a waste of time!
Write Review Visit Website
Overall
2.0
Quality
Installation
Support
Reliability
Features
Price
September 18, 2020
They were not able to onboard. Staff failed to respond in a timely manor and
when we did do a video set up, zoom staff was incompetent. No support. No
account rep communication regarding concerns. I would avoid. Zoom Phone during
business hours goes to answering service. It is a waste of time!
Would Recommend: No
Kevin M.
GIVEN THE CURRENT CLIMATE EVERYONE IS…
Given the current climate everyone is trying to find solutions for running
classrooms from home. I was led to using Zoom by recommendation from other
lecturers. In the scramble to find a universal solution that could work for
everyone Zoom became the most popular solution. Having use the software for the
past three months I can say that it does its job competently. Sadly I haven’t
upgraded to the pro version but that might change given the unstable times we
are in now. Overall i like all the extra feature the software has. Its made
having online tutorials a breeze. Via Capterra
Write Review Visit Website
Overall
4.7
Quality
Installation
Support
Reliability
Features
Price
August 28, 2020
Given the current climate everyone is trying to find solutions for running
classrooms from home. I was led to using Zoom by recommendation from other
lecturers. In the scramble to find a universal solution that could work for
everyone Zoom became the most popular solution. Having use the software for the
past three months I can say that it does its job competently. Sadly I haven’t
upgraded to the pro version but that might change given the unstable times we
are in now. Overall i like all the extra feature the software has. Its made
having online tutorials a breeze.
Via Capterra
Pros: Well like many conference software it allows video chat and it comes with
screen sharing which is essential when working with students. I also like the
features that allows you to see who is muted as well as being able to mute them
yourself. When doing screen sharing, I like the top bar that shows information
about the current call and also the pop-up notification when someone is
attempting to join the chat. Above all I enjoy the fact that I don't have to
worry about what devices my students have as they can join using either PC or
Cellphone. Especially cellphones as most of my student are more likely to have a
cellphone or tablet than a laptop or desktop computer.
Cons: My only issue is that there are other conferencing software that are free
to use and because Zoom's free version is limited to 40 mins per session it can
become annoying re-establishing meetings every time you run out of minutes. This
leaves you with the only option of purchasing the pro version which can cost you
either $15 per month or an annual fee of $150. At that cost you better be
committed to using this software the whole year and not as a temporary solution
to the current crisis. In the end you'll have to decide if the cost is worth the
features it provides.
Would Recommend: Yes
Quincy B.
OVERALL, ZOOM HAS PROVIDED THAT EASY &…
Overall, Zoom has provided that easy & seamless transition from 100% in-person
work to now 100% virtual work in a matter of 2 days. Also, Zoom has been crucial
to our “office bonding” since it has now been approximately 5 months of both
seeing these coworkers. Via Capterra
Write Review Visit Website
Overall
4.7
Quality
Installation
Support
Reliability
Features
Price
August 19, 2020
Overall, Zoom has provided that easy & seamless transition from 100% in-person
work to now 100% virtual work in a matter of 2 days. Also, Zoom has been crucial
to our “office bonding” since it has now been approximately 5 months of both
seeing these coworkers.
Via Capterra
Pros: Back in March, like the rest of the country, I was sent to work from home
due to coronavirus. Since Zoom was already integrated into our GSuite & used
sporadically, it made it a seamless transition, most importantly our meetings
that had already been scheduled prior to being sent home. Part of my job is
recruitment & onboarding, and with Zoom, I have been able to successfully hire &
onboard several new employees, specifically during this COVID time. When I have
had to hire en mass, I like to utilize the breakout room feature when I have to
virtually verify our employees' I-9 documents. The breakout rooms allow for
there to be privacy when showing these documents on camera, reducing the stress
& anxiety of showing these documents with strangers present. We have also
created a biweekly talk show presented through Zoom for all of our employees to
watch. Topics include, but are not limited to, features in Zoom itself, Google
Form creations, Google Drive, etc. Thankfully Zoom has made virtual HR as easy
as possible.
Cons: My biggest complaint about the software is that when connected via phone,
people can sometimes hear themselves via feedback on their end - more so than on
the computer mic. It is extremely important to ensure you are muted if you are
not actively speaking while using the phone audio method.
Would Recommend: Yes
Antonia V.
LIKE I ALREADY SPECIFIED, IT WASN’T…
Like I already specified, it wasn’t great. I can’t recommend this software to
anyone, because I personally had quite a few problems with it, but I will
totally give it another try, just to be sure what was the problem regarding it.
I have heard good things about it, but for me was such a nuisance. Via Capterra
Write Review Visit Website
Overall
2.0
Quality
Installation
Support
Reliability
Features
Price
August 05, 2020
Like I already specified, it wasn’t great. I can’t recommend this software to
anyone, because I personally had quite a few problems with it, but I will
totally give it another try, just to be sure what was the problem regarding it.
I have heard good things about it, but for me was such a nuisance.
Via Capterra
Pros: I think the only feature I like about this is the fact that you can show a
power point presentation during your video conference. Beside that I honestly
don't like this software.
Cons: I used it several times, for different meetings and occasions and every
time I had connection problems, also switching from user to user in a video
conference was a waste of time and I was just waiting for their image to show
up. i could see properly the power point, but sometimes I couldn't hear the
people or see them. I am not sure what was the problem, because my internet is
the fastest and also is 5G so it couldn't be that, my tablet is new and the
people that I was talking to were also in a space that provided quality internet
and devices, so I was confused. Probably because of these experiences I didn't
really enjoy this program.
Would Recommend: No
Divyang S.
WITH MANY IMPOSED RESTRICTIONS DURING…
With many imposed restrictions during these tough times, Zoom has proven
effective for office work for us. Connecting with peers to know the progress or
to discuss upcoming schedules are easy and flexible, eliminating the need to go
to organisation. It also gives flexible timing to speak to foreign client and
also show them the progress of the project by sharing the demo via this
platform. Via Capterra
Write Review Visit Website
Overall
4.2
Quality
Installation
Support
Reliability
Features
Price
July 20, 2020
With many imposed restrictions during these tough times, Zoom has proven
effective for office work for us. Connecting with peers to know the progress or
to discuss upcoming schedules are easy and flexible, eliminating the need to go
to organisation. It also gives flexible timing to speak to foreign client and
also show them the progress of the project by sharing the demo via this
platform.
Via Capterra
Pros: Ease of video call with this tool is great, but its important feature is
"Scree Sharing". One can share their screen and sound with all the participants,
so its like presenting to all at the same time without physically being there.
Data flow is encrypted to have a secure sharing environment. Participants and
host can chat among each other by text or video responses. Moreover, host has
many feature that control the audience. Recording is also quite an impressive
feature but only available for paid version.
Cons: Reconnecting or change in network can often lead the particpant to leave
the meeting. Meanwhile, participant may miss information like earlier chat
replies or ongoing presentations. There may be nuisance if all the participants
were to provide their opinion all at once. There are multiple security breach in
short time but the platform patch them in short time and is also becoming more
robust.
Would Recommend: Yes
Loading...
Provider Overview
Zoom has become a household name as an HD video conferencing platform, but not
many know about its business VoIP service, Zoom Phone. This business phone
system packs in several useful dialing features and comes in at two very
reasonable price points that are SMB-friendly. However, is the service itself
any good?
In this guide, we’re going to take a close look at this VoIP service so that you
understand pricing, features, and what makes it stand out in a relatively
crowded business communications market.
Learn more about Zoom Phone Pricing & Plans in our complete review here.
WHAT IS ZOOM PHONE?
Zoom Phone is a cloud-based calling solution that is used when you need to
quickly contact someone using VoIP. Unlike the traditional Zoom experience,
there is no video on these calls. However, the features that you would find on a
business phone system are all accessible and streamlined to create a better
experience than is available through a traditional landline calling system.
In addition, if you would like to turn your call into a Zoom Meeting, it’s a
straightforward process that only takes a single button press. You can invite
additional attendees at any time or keep it a one-on-one personal meeting.
With Zoom Phone, your business will be able to communicate with customers and
work internally using collaboration tools and features of Zoom, which means that
in addition to voice, you will have access to audio conference rooms, messaging,
and video conferences as well without changing platforms. As we covered in our
Zoom Phone enhancements piece, Zoom is steadily making improvements to the
software.
WHO IS ZOOM PHONE FOR?
Zoom phone is useful option for small businesses that are looking for an easy
means to foster both better customer telecommunications. For existing Zoom Video
subscribers, the service sets up in minutes, and your company can begin making
and receiving calls immediately.
Unlike traditional Zoom, which is focused on conferencing, this service is
specifically designed for businesses that are looking to add the features of a
VoIP phone system to their existing Zoom video meetings. This type of dialing is
very advantageous when using a service provider like Zoom because of its
cloud-based nature.
With the traditional public switched telephone network (PSTN), dialing via
landlines requires extensive hardware on-premise, expansive copper wiring in
your building, and expensive long-distance calling rates.
With a service like this one, the hardware is maintained remotely by the
provider. You only need an internet connection, and the cost of long-distance
calling is drastically reduced. In fact, the service allows for unlimited
calling to the U.S. and Canada without the need to incur local long-distance
fees. Since VoIP is so versatile, more than 61% of businesses adopt VoIP
services like Zoom at the end of their landline contracts.
In addition, out of the box, there are several Zoom Phone features that allow
you to expand your repertoire by adding call routing, service management, and
recording for calls. As a result, this makes for a much more well-rounded
solution than what you might receive using traditional landline services. You
also receive this without much hardware investment and there are multiple
servers for georedundancy and higher uptimes.
Finally, with virtual phone numbers provided by a Zoom local or toll-free
license, your business creates points of contact for your business. Do you want
to appear local to your customers? Remember, based on a report by BrightLocal,
60% of customers prefer to reach smaller businesses by the phone, and a local
number grants the illusion that the company is locally accessible.
Conversely, having a toll-free number also grants a more national presence.
Customers feel more assured when a number has a 1-800 prefix – it indicates the
business is larger and more reliable. Additionally, numbers like these cost
nothing for the dialer. Both of these number types are available with this
service, so you create the profile that best fits your customers.
Unfortunately, the service does not have international direct inward dialing
(DID) numbers. These allow your business to appear local to international
customers, but Zoom has indicated that this feature is on the horizon for
customers looking to create inroads to international territories.
ZOOM PHONE PRICING
While this VoIP service does have two plans, the differences between the two are
primarily in billing structure, not in dialing features. Zoom Phone is an add-on
to Zoom Meetings, so you’ll need to be subscribed to that service first. You can
even sign up for the paid phone service if you’re on Zoom Meeting’s free plan.
All of the same features can be found in both the metered and unlimited plans –
you’ll just be paying for minutes with the metered tier. This is advantageous
for different business types.
Metered Calling Unlimited U.S. & Canada Calling Pricing $10 per month, per
user/extension $15 per month, per user/extension
Here’s how this helps for different business types.
* Small Businesses and Startups: Not every business needs to be constantly
calling customers and donors. With the metered plan, subscribers pay $10 per
month and are charged by the minute. When there’s a push for calling, this is
useful – you make the calls you need and just pay the base amount in future
months where you’re not calling at all.
* Enterprises and Call Centers: For those businesses that have reps
consistently reaching customers, this is the more affordable plan. You simply
pay the blanket cost per extension, and your reps make all the calls they
need without metered charges.
Features included in both plans
* Free extension-to-extension dialing
* Intelligent call routing and management options
* Secure high definition audio
* Apps for desktop and mobile applications
* IVR and auto-attendant tools to connect customers with the right agents
* Call recording and voicemail transcriptions that are readable on any device
Each plan has a single Zoom app for voice, video, voicemail, messaging, group
meetings, and web conferencing, and each connects to PSTN, cellular, or VoIP
calls with high call quality. The apps are also Windows, macOS, iPhone, and
Android native.
During calls, both plans allow you to seamlessly add a third party for a
conference. Zoom also has a relatively expansive list of supported devices for
those with existing hardware.
Zoom also doesn’t tie you down. When you’re ready to cancel your subscription,
there are no additional fees or fines. The service also renews automatically
each month or year based on your preferences.
ZOOM PHONE BOTTOM LINE: FLEXIBLE AND INEXPENSIVE VOIP
Zoom is a strong contender as a small business-friendly solution for breaking
the grip of traditional landline communications and bringing your voice calls to
the cloud. Zoom’s servers are in Australia, Canada, China, Europe, India, Japan,
Hong Kong, Latin America, and the US, so you can expect a degree of reliability
when using the service thanks to georedundancy. The provider is one of the few
without a dyed-in-the-wool uptime guarantee or service level agreement (SLA), so
there’s not much to protect you from outages.
Zoom is still a great option for audio quality; calls are crystal clear and
features like call recording and call routing bring much utility. Also,
establishing easy calls between team members has become incredibly important
during the COVID-19 pandemic.
Not convinced that Zoom Phone is for your organization? Need a more
comprehensive enterprise-grade business communications solution that has UC
features like screen share, cloud storage, and breakout rooms? We have
comparison tables for both business and enterprise VoIP, so check those out to
find your business’s next provider.
Screenshots
* Group Meeting
* Group Marketing
* Draw Feature
* Video Conferencing
*
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