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Support Services & Apps Verizon Smart Family: Parental Controls | Support
Overview

VERIZON SMART FAMILY™

Find out how to manage your family’s wireless activities, set device usage
limits and restrictions with Verizon Smart Family and Verizon Smart Family
Premium™.



FILTER ALL TOPICS BELOW.

Select a Category
Select a Category
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Select a topic or type to search


All topics FAQs How to Use Videos
All Topics
FAQs
How to Use
Videos




FAQS


HOW TO BLOCK NUMBERS, CALLS, ADS, TEXT MESSAGES & EMAILS

heading

Learn about the different ways you can block calls from specific numbers, text
messages, spam and emails. Both free and fee-based options are available.


HOW TO USE VERIZON SMART FAMILY

heading

Get instructions on how to use Verizon Smart Family to set parental controls to
block unwanted contacts, view your child's text and call history, locate family
members, and set usage limits to avoid unexpected overages.


VERIZON SMART FAMILY FAQS | SET PARENTAL CONTROLS

heading

Use Verizon Smart Family to limit calls, texts & purchases, block contacts,
monitor web activity, pause internet access & track location of your child.
Learn more.


VERIZON SMART FAMILY | HOW TO SET UP PURCHASE LIMITS

heading

Learn how to set up purchase limits for a child on your account using Smart
Family. Set a monthly cap on the dollar value your child can spend.


HOW TO USE


VERIZON SMART FAMILY - ANDROID - ACCESS APP

heading

Here's how to access the Smart Family or Companion app on your smartphone or
tablet.


VERIZON SMART FAMILY - ANDROID - ADD SERVICE

heading

Here's how to add the Smart Family service using your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - ADD TIME RESTRICTIONS

heading

Here's how to add time restrictions to a child device via the Smart Family
parent app on your Android device.


VERIZON SMART FAMILY - ANDROID - ADD OR REMOVE A CONTACT TO / FROM THE WATCHLIST

heading

Here's how to add / remove a contact to / from the watchlist via the Smart
Family parent app on your Android device.
See all 108


VERIZON SMART FAMILY - ANDROID - DOWNLOAD AND INSTALL APP

heading

Here's how to install the Smart Family parent app using your Android smartphone.


VERIZON SMART FAMILY - ANDROID - INSTALL THE COMPANION APP

heading

Here's how to install the Smart Family companion app using your child's Android
smartphone.


VERIZON SMART FAMILY - ANDROID - VIEW ACTIVITY

heading

Here's how to view your child's call and/or text activity using the Smart Family
parent app on your smartphone or tablet.


VERIZON SMART FAMILY - APPLE IOS - ACCESS APP

heading

Here's how to access the Smart Family or Companion app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - ADD SERVICE

heading

Here's how to add the Smart Family service via your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD TIME RESTRICTIONS

heading

Here's how to add time restrictions to a child device using the Smart Family
parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD OR REMOVE A BLOCKED CALL OR CONTACT

heading

Here's how to add and remove blocked calls or contacts via the Smart Family
parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD OR REMOVE A CONTACT TO / FROM THE
WATCHLIST

heading

Here's how to add / remove a contact to / from the watchlist via the Smart
Family parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD OR REMOVE A TRUSTED CONTACT

heading

Here's how to add and remove a trusted contact using the Smart Family parent app
on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - INSTALL PARENT APP

heading

Here's how to install the Smart Family parent app using your iPhone.


VERIZON SMART FAMILY - APPLE IOS - INSTALL THE COMPANION APP

heading

Here's how to install the Smart Family companion app via your child's iPhone.


VERIZON SMART FAMILY - APPLE IOS - REMOVE DATA LIMITS

heading

Here's how to remove data limits from a child device using the Smart Family
parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - REMOVE MESSAGE LIMITS

heading

Here's how to remove message limits from a child device using the Smart Family
parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - REMOVE MINUTE LIMITS

heading

Here's how to remove minute limits from a child device using the parent app on
your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - REMOVE TIME RESTRICTIONS

heading

Here's how to remove time restrictions from a child device using the Smart
Family parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - SET DATA LIMITS

heading

Here's how to set data limits on a child device using the Smart Family parent
app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - SET MESSAGE LIMITS

heading

Here's how to set message limits on a child device using the parent app on your
iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - SET MINUTE LIMITS

heading

Here's how to set minute limits on a child device using the parent app on your
iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - SIGN OUT

heading

Here's how to sign out of the parent app using your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - VIEW ACTIVITY

heading

Here's how to view your child's call, text and/or internet activity using the
parent app on your iPhone or iPad.


VERIZON SMART FAMILY - ADD CONTENT FILTERING VIA WEBSITE

heading

Here's how to add content filtering for the lines on your account via Smart
Family.


VERIZON SMART FAMILY - ADD SERVICE VIA WEBSITE

heading

Here's how to add Verizon Smart Family service via the My Verizon website.


VERIZON SMART FAMILY - ADD TIME RESTRICTIONS VIA WEBSITE

heading

Here's how to add Smart Family time restrictions via the website.


VERIZON SMART FAMILY - ADD OR REMOVE ARRIVAL / DEPARTURE ALERTS VIA WEBSITE

heading

Here's how to add or remove arrival and departure alerts on the My
Verizon website.


VERIZON SMART FAMILY - ADD OR REMOVE SCHEDULED TIME ALERTS VIA WEBSITE

heading

Here's how to add or remove scheduled time alerts using the My Verizon website.


VERIZON SMART FAMILY - ADD OR REMOVE TRUSTED / BLOCKED WEBSITES VIA WEBSITE

heading

Here's how to add or remove trusted or blocked websites for the lines on your
account via Smart Family.


VERIZON SMART FAMILY - ADD OR REMOVE A BLOCKED CALL OR CONTACT VIA WEBSITE

heading

Here's how to add or remove blocked contacts (numbers that can't call or message
you) from Smart Family.


VERIZON SMART FAMILY - ADD OR REMOVE A TRUSTED CONTACT VIA WEBSITE

heading

Here's how to add or remove Smart Family trusted contacts via the website.


VERIZON SMART FAMILY - ADD, EDIT OR REMOVE PARENT / CHILD ROLES VIA WEBSITE

heading

Here's how to add, edit or remove parent and child roles for Verizon Smart
Family.


VERIZON SMART FAMILY - ANDROID - ACCEPT CHILD PICKUP REQUEST

heading

Here's how to accept a child's request to be picked up via the Verizon Smart
Family app on your Android device.


VERIZON SMART FAMILY - ANDROID - ADD CONTENT FILTERING

heading

Here's how to add content filtering to a child device using the Smart Family
parent app on your Android device.


VERIZON SMART FAMILY - ANDROID - ADD OR REMOVE ARRIVAL / DEPARTURE ALERTS

heading

Here's how to add or remove arrival and departure alerts using the Smart Family
parent app.


VERIZON SMART FAMILY - ANDROID - ADD OR REMOVE SCHEDULED TIME ALERTS

heading

Here's how to add or remove scheduled time alerts using the Smart Family parent
app.


VERIZON SMART FAMILY - ANDROID - ADD OR REMOVE TRUSTED / BLOCKED WEBSITES

heading

Here's how to add / remove trusted or blocked websites via the Smart Family
parent app on your Android device.


VERIZON SMART FAMILY - ANDROID - ADD OR REMOVE A BLOCKED CALL OR CONTACT

heading

Here's how to add and remove blocked calls or contacts via the Smart Family
parent app on your Android device.


VERIZON SMART FAMILY - ANDROID - ADD OR REMOVE A TRUSTED CONTACT

heading

Here's how to add and remove a trusted contact via the Smart Family parent app
on your Android device.


VERIZON SMART FAMILY - ANDROID - EDIT CONTENT FILTERING

heading

Here's how to edit content filtering for a child device using the parent app on
your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - LOCATE A FAMILY MEMBER

heading

Here's how to locate a family member using the Smart Family parent or companion
app on your Android device.


VERIZON SMART FAMILY - ANDROID - MANAGE NOTIFICATION SETTINGS

heading

Here's how to manage email or text notifications via the Smart Family parent app
on your Android device.


VERIZON SMART FAMILY - ANDROID - PAIR PARENT AND CHILD DEVICES

heading

Here's how to pair a parent and child device using the Smart Family parent app
on your Android device.


VERIZON SMART FAMILY - ANDROID - PAUSE OR RESUME INTERNET CONNECTIVITY

heading

Here's how to pause or resume your child's internet access using the parent app
on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - REMOVE CONTENT FILTERING

heading

Here's how to remove content filtering for a child device using the parent app
on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - REMOVE DATA LIMITS

heading

Here's how to remove data limits from a child device using the parent app on
your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - REMOVE MESSAGE LIMITS

heading

Here's how to remove message limits from a child device using the parent app on
your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - REMOVE MINUTE LIMITS

heading

Here's how to remove minute limits from a child device using the parent app on
your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - REMOVE PURCHASE LIMITS

heading

Here's how to remove purchase limits from a child device via the Smart Family
parent app on your Android device.


VERIZON SMART FAMILY - ANDROID - REMOVE TIME RESTRICTIONS

heading

Here's how to remove time restrictions from a child device using the parent app
on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - REQUEST PICKUP

heading

Here's how to send a request to have a family member pick you up via the Smart
Family Companion app on your Android device.


VERIZON SMART FAMILY - ANDROID - RESTART RESTRICTIONS AFTER A 911 CALL

heading

Here's how to restart your Smart Family restrictions if they've been disabled
due to a 911 call.


VERIZON SMART FAMILY - ANDROID - SEND LOCATION CHECK-IN FROM CHILD'S DEVICE

heading

Here's how have your child send a location check-in from their Android device
via the Smart Family Companion app.


VERIZON SMART FAMILY - ANDROID - SET DATA LIMITS

heading

Here's how to set data limits on a child device using the parent app on your
smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - SET MESSAGE LIMITS

heading

Here's how to set message limits on a child device using the parent app on your
smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - SET MINUTE LIMITS

heading

Here's how to set minute limits on a child device using the Smart Family parent
app on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - SET PURCHASE LIMITS

heading

Here's how to set purchase limits on a child device using the Smart Family
parent app on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - SIGN OUT

heading

Here's how to sign out of the Smart Family parent app on your Android your
smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - SYNC CHILD CONTACT LIST

heading

Here's how to sync your child's contacts with Smart Family so you can see the
contact details when viewing call / text activity from your Android device.


VERIZON SMART FAMILY - ANDROID - TURN LOCATION SHARING ON / OFF

heading

Here's how to turn location sharing on or off using the Smart Family parent app
on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - UNPAIR PARENT AND CHILD DEVICES

heading

Here's how to unpair a parent and child device using the Smart Family parent app
on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - UPGRADE OR DOWNGRADE SUBSCRIPTION

heading

Here's how to change your Verizon Smart Family subscription via the parent app
on your smartphone or tablet.


VERIZON SMART FAMILY - ANDROID - VIEW SCREENTIME

heading

Here's how to view your child's app usage on your Android device.


VERIZON SMART FAMILY - ANDROID- ADD, EDIT OR REMOVE PARENT / CHILD ROLES

heading

Here's how to add family members and edit / change roles using the Smart Family
parent app on your Android device.


VERIZON SMART FAMILY - APPLE IOS - ACCEPT CHILD PICKUP REQUEST

heading

Here's how to accept a child's request to be picked up via the Verizon Smart
Family app on your Apple iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD CONTENT FILTERING

heading

Here's how to add content filtering to a child device using the Smart Family
parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD OR REMOVE ARRIVAL / DEPARTURE ALERTS

heading

Here's how to add or remove arrival and departure alerts using the Smart Family
parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ADD OR REMOVE SCHEDULED TIME ALERTS

heading

Here's how to add or remove scheduled time alerts using the Smart Family parent
app.


VERIZON SMART FAMILY - APPLE IOS - ADD OR REMOVE TRUSTED / BLOCKED WEBSITES

heading

Here's how to add and remove trusted or blocked websites via the Smart Family
parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - ENABLE LOCATION PERMISSIONS FOR COMPANION APP

heading

Here's how to check location permissions for the Verizon Smart Family companion
app on your child's iOS device.


VERIZON SMART FAMILY - APPLE IOS - LOCATE A FAMILY MEMBER

heading

Here's how to locate a family member using the Smart Family parent or companion
app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - MANAGE NOTIFICATION SETTINGS

heading

Here's how to manage notification settings (receiving email or text
notifications) using the Smart Family parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - PAIR PARENT AND CHILD DEVICES

heading

Here's how to pair a parent and child device using the Smart Family parent app
on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - PAUSE OR RESUME INTERNET CONNECTIVITY

heading

Here's how to pause or resume your child's internet access using the Smart
Family parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - REMOVE CONTENT FILTERING

heading

Here's how to remove content filtering for a child device using the Smart Family
parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - REMOVE PURCHASE LIMITS

heading

Here's how to remove purchase limits from a child device using the Smart Family
parent app on your iOS device.


VERIZON SMART FAMILY - APPLE IOS - REQUEST PICKUP

heading

Here's how to send a request to have a family member pick you up via the Smart
Family Companion app on your Apple iOS device.


VERIZON SMART FAMILY - APPLE IOS - RESTART RESTRICTIONS AFTER A 911 CALL

heading

Here's how to restart your Smart Family restrictions if they've been disabled
due to a 911 call.


VERIZON SMART FAMILY - APPLE IOS - SEND LOCATION CHECK-IN FROM CHILD'S DEVICE

heading

Here's how have your child send a location check-in from their device.


VERIZON SMART FAMILY - APPLE IOS - SET PURCHASE LIMITS

heading

Here's how to set purchase limits on a child device using the Smart Family
parent app on your iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - SYNC CHILD CONTACT LIST

heading

Here's how to sync your child's contacts with Verizon Smart Family so you can
see the contact details when viewing call / text activity from your Apple
device.


VERIZON SMART FAMILY - APPLE IOS - TURN LOCATION SHARING ON / OFF

heading

Here's how to turn location sharing on or off using the parent app on your
iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - UNPAIR PARENT AND CHILD DEVICES

heading

Here's how to unpair a parent and child device using the parent app on your
iPhone or iPad.


VERIZON SMART FAMILY - APPLE IOS - UPGRADE OR DOWNGRADE SUBSCRIPTION

heading

Here's how to upgrade or downgrade your Verizon Smart Family subscription using
the parent app on your iPhone or iPad.


VERIZON SMART FAMILY - DELETE TIME RESTRICTIONS VIA WEBSITE

heading

Here's how to delete time restrictions for Smart Family using the website.


VERIZON SMART FAMILY - EDIT CONTENT FILTERING VIA WEBSITE

heading

Here's how to edit content filtering on the Smart Family website.


VERIZON SMART FAMILY - EDIT TIME RESTRICTIONS VIA WEBSITE

heading

Here's how to edit Smart Family time restrictions from your My Verizon account.


VERIZON SMART FAMILY - ENABLE DRIVING INSIGHTS

heading

Here's how to enable Driving Insights using the Smart Family app.


VERIZON SMART FAMILY - LOCATE A FAMILY MEMBER VIA WEBSITE

heading

Here's how to locate a family member with Verizon Smart Family via the My
Verizon website.


VERIZON SMART FAMILY - MANAGE NOTIFICATION SETTINGS VIA WEBSITE

heading

Here's how to set up email notifications for activities via the Verizon Smart
Family website.


VERIZON SMART FAMILY - PAUSE OR RESUME INTERNET CONNECTIVITY VIA WEBSITE

heading

Here's how pause or suspend internet connectivity for the lines on your account
via Smart Family.


VERIZON SMART FAMILY - REASSIGN PRIMARY PARENT ROLE VIA WEBSITE

heading

Here's how to switch the designated primary parent line for Verizon Smart Family
via the My Verizon website.


VERIZON SMART FAMILY - REMOVE CONTENT FILTERING VIA WEBSITE

heading

Here's how to remove content filtering for the lines on your account via Smart
Family.


VERIZON SMART FAMILY - REMOVE DATA LIMITS VIA WEBSITE

heading

Here's how to remove data limits for the lines on your account via Smart Family.


VERIZON SMART FAMILY - REMOVE MESSAGE LIMITS VIA WEBSITE

heading

Here's how to remove message limits for the lines on your account via Smart
Family.


VERIZON SMART FAMILY - REMOVE MINUTE LIMITS VIA WEBSITE

heading

Here's how to remove minute limits for the lines on your account via Smart
Family.


VERIZON SMART FAMILY - REMOVE PURCHASE LIMITS VIA WEBSITE

heading

Here's how to remove Smart Family purchase limits for the lines on your account
via the website.


VERIZON SMART FAMILY - REMOVE SERVICE VIA WEBSITE

heading

Here's how to remove your Smart Family service via the My Verizon website.


VERIZON SMART FAMILY - RESTART RESTRICTIONS AFTER A 911 CALL VIA WEBSITE

heading

Here's how to reset your Smart Family usage controls if they've been disabled
due to a 911 call.


VERIZON SMART FAMILY - SET DATA LIMITS VIA WEBSITE

heading

Here's how to set data limits for the lines on your account via Smart Family.


VERIZON SMART FAMILY - SET MESSAGE LIMITS VIA WEBSITE

heading

Here's how to set message limits for the lines on your account via Smart Family.


VERIZON SMART FAMILY - SET MINUTE LIMITS VIA WEBSITE

heading

Here's how to set minute limits for the lines on your account via Smart Family.


VERIZON SMART FAMILY - SET PURCHASE LIMITS VIA WEBSITE

heading

Here's how to set purchase limits for the lines on your account via Smart
Family.


VERIZON SMART FAMILY - UPGRADE OR DOWNGRADE SUBSCRIPTION VIA WEBSITE

heading

Here's how to change your Verizon Smart Family subscription via the My Verizon
website.


VERIZON SMART FAMILY - VIEW ACTIVITY VIA WEBSITE

heading

Here's how to view your child's call and/or text activity using the My Verizon
website.


VERIZON SMART FAMILY- APPLEIOS - ADD, EDIT OR REMOVE PARENT / CHILD ROLES

heading

Here's how to add family members and change roles via the Smart Family parent
app on your iOS device.


VERIZON SMART FAMILY - WEBSITE - MANAGE VERIZON FAMILY SAFEGUARDS & CONTROLS

heading

Here's how to manage Verizon Family Safeguards & Controls via Smart Family.


VIDEOS


VIDEO: HOW TO SET UP LOCATION ALERTS WITH VERIZON SMART FAMILY
(LENGTH: 0:48)

heading

Watch this video to learn how to set up departure and arrival alerts in Smart
Family, so you can track the location of family members. Track when and where
your kids are going.
Length: 0:48


VIDEO: HOW TO SIGN UP FOR VERIZON SMART FAMILY
(LENGTH: 0:59)

heading

Watch this video to learn how to sign up for Smart Family, a service that lets
you know where your kids are by tracking their device. You can also limit what
they see by setting content filters.
Length: 0:59


VIDEO: VERIZON SMART FAMILY CONTENT FILTERS
(LENGTH: 1:09)

heading

With Verizon Smart Family, you can parent smarter in the digital age by keeping
certain sites and apps blocked until your kid is ready.
Length: 1:09


VIDEO: VERIZON SMART FAMILY TIME OF DAY RESTRICTIONS
(LENGTH: 1:58)

heading

With Verizon Smart Family, you can set restrictions on your kids calls, texts,
even data use. Watch to see how it works. 
Length: 1:58
See all 8


VIDEO: VERIZON SMART FAMILY CALLS AND TEXTS
(LENGTH: 1:37)

heading

With Verizon Smart Family, you can make sure your kids are texting and chatting
safely. See how it works.
Length: 1:37


VIDEO: VERIZON SMART FAMILY WEB & APP
(LENGTH: 1:06)

heading

See how your kids spend their time online with Verizon Smart Family. Check out
how! 
Length: 1:06


VIDEO: VERIZON SMART FAMILY: CRASH DETECTION
(LENGTH: 1:01)

heading

Get real time crash detection with Verizon Smart Family Crash Detection. Watch
this video to learn more.
Length: 1:01


VIDEO: VERIZON SMART FAMILY: DRIVER SAFETY & CRASH DETECTION OVERVIEW
(LENGTH: 2:26)

heading

Get peace of mind and insight into your children's’ driving plus crash detection
with Verizon Smart Family Premium.
Length: 2:26


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