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An official website of the United States government
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(855) 411-2372


HAVE QUESTIONS? START HERE.

Whether you have questions about the Consumer Financial Protection Bureau
(CFPB), or about a consumer financial product or service, or you want to submit
a complaint, start here. We’ll point you in the right direction.


ASK A QUESTION

BROWSE ASK CFPB

Browse answers to hundreds of financial questions.

Ask CFPB

CALL US

(855) 411-2372

TTY/TTD: (855) 729-2372

8 a.m. to 8 p.m. ET, Monday through Friday (except federal holidays).
More than 180 languages available.


SUBMIT A COMPLAINT

Having a problem with a financial product or service? We help consumers connect
with financial companies to understand issues, fix errors, and get direct
responses about problems.

Tell us about your issue—we’ll forward it to the company and work to get you a
response, generally within 15 days.

Start a new complaint


CONNECT WITH US

 * About the CFPB
 * CFPB compliance
 * Financial education programs and offices
 * General office contact information
 * Information inquiries
 * Policy, supervision, and regulation inquiries
 * Social media
 * Technical questions about reporting small business lending data


ABOUT THE CFPB

Careers at the CFPB

Learn about CFPB career opportunities

Email: CFPB_Jobs@cfpb.gov

Contracts and procurement

To request information about doing business with us, including information about
our contract and procurement processes

Email: CFPB_Procurement@cfpb.gov

Employment information

To request or submit information about employment at the CFPB

Email: cfpb-hr@cfpb.gov
Fax: (202) 435-7330


CFPB COMPLIANCE

Accessibility feedback

To submit feedback about the accessibility of our web content
Email: CFPB_accessibility@cfpb.gov

To submit a Section 504 request
Email: CFPB_504Request@cfpb.gov

Equal employment opportunity (EEO) complaints

To request EEO information or file a complaint about acts of workplace
discrimination within the CFPB (for employees or applicants of the CFPB, only)

Email: CFPB_EEO@cfpb.gov
Call: (202) 435-9336

Send mail to:

ATTN: Office of Civil Rights
1700 G Street, NW
Washington, D.C. 20552

Please note that this office does not handle civil rights violations experienced
while using consumer financial products and services. To submit a complaint
about consumer financial products or services, please use our online complaint
form.

Paperwork Reduction Act

For questions or information about our compliance with the Paperwork Reduction
Act (PRA)

Email: CFPB_PRA@cfpb.gov

Plain writing feedback

To submit feedback about our compliance with the Plain Writing Act

Email: CFPB_Plain_Writing_Act@cfpb.gov

Whistleblower tips and leads

For information about reporting illegal activities and whistleblower protections

Email: whistleblower@cfpb.gov
Call: (855) 695-7974


FINANCIAL EDUCATION PROGRAMS AND OFFICES

Financial Education Exchange (FinEx)

To request information about our Financial Education Exchange (FinEx) program

Email: CFPB_FinEx@cfpb.gov

K-12 Financial education

To request information about our K-12 Financial education programs and resources

Email: CFPB_K12FinancialEducation@cfpb.gov

Students

To request information about our resources for college students

Email: students@cfpb.gov

Your Money, Your Goals Toolkit

To request information about the Your Money, Your Goals Toolkit

Email: CFPB_YourMoneyYourGoals@cfpb.gov

Office of Community Affairs

Email: empowerment@cfpb.gov

Office for Older Americans

Email: olderamericans@cfpb.gov

Office of Servicemember Affairs

Email: military@cfpb.gov


GENERAL OFFICE CONTACT INFORMATION

Administrative Adjudication Docket clerk

Email: docketclerk@cfpb.gov

Office of Private Sector Engagement

Email: CFPB_OfficeOfPrivateSectorEngagement@cfpb.gov

Office of Competition and Innovation

Email: OCI@cfpb.gov

Office of Intergovernmental Affairs

Email: IGA@cfpb.gov

Office of Minority and Women Inclusion

To request information about Diversity and Inclusion at the CFPB
Email: OMWI@cfpb.gov

To submit a voluntary Diversity and Inclusion Self-Assessment
Email: OMWI_diversityassessments@cfpb.gov

Office of Public Engagement

Email: PublicEngagement@cfpb.gov


INFORMATION INQUIRIES

Freedom of Information Act (FOIA) requests

To submit a Freedom of Information Act (FOIA) request or inquire about our FOIA
request process

Email: FOIA@cfpb.gov
Call: (855) 444-3642

Send mail to:

CFPB, Attn: Chief FOIA Officer
1700 G Street NW
Washington, D.C. 20552

Note: When submitting FOIA requests, please be sure to include all required
information.

CFPB FOIA Manager: Danielle Duvall Adams 

Press inquiries

To submit a press inquiry or inquire about press opportunities

Email: press@cfpb.gov

Data inquiries

To submit an inquiry about public data

Email: CFPB_OCDO@cfpb.gov


POLICY, SUPERVISION, AND REGULATION INQUIRIES

Amicus brief requests

To request information about our amicus briefs

Email: CFPB_AmicusBriefs@cfpb.gov

Credit card agreements & surveys

To request information about general credit card agreements and surveys

Email: Collect_Support@cfpb.gov

College credit card marketing agreements

To request information about college credit card marketing agreements

Email: Collect_Support@cfpb.gov

Equifax data breach settlement

To request information about the Equifax data breach settlement

Email: info@EquifaxBreachSettlement.com
Call: (833) 759-2982

HMDA help

The Home Mortgage Disclosure Act (HMDA) Help inbox is the primary support tool
for all financial institutions, vendors, and those required to report mortgage
disclosure information under Reg C. HMDA.

To request information about or help with HMDA reporting

Email: HMDAHelp@cfpb.gov

Interstate land sales registration program office

Email: CFPB_ILSAProgramOffice@cfpb.gov
Call: (202) 435-7800

Regulation inquiries

To submit a question about CFPB published rules and regulations, visit
reginquiries.cfpb.gov

Note: Our website has an extensive inventory of information about our rulemaking
and regulatory practices. Please be sure to review our implementation and
guidance materials before submitting a question.

Regulatory implementation

To request information about our work implementing consumer finance regulation

Email: CFPB_RegulatoryImplementation@cfpb.gov

Supervision policy and examinations

To provide feedback about our implementation and guidance materials

Email: supervision@cfpb.gov

Technical questions about reporting small business lending data

To request information about reporting small business lending data
Email: SBLHelp@cfpb.gov


SOCIAL MEDIA

Facebook

Consumer Financial Protection Bureau
https://www.facebook.com/CFPB
Official CFPB Facebook account

CFPB: La Oficina para la Protección Financiera del Consumidor
https://www.facebook.com/CFPBespanol
Official Spanish-language CFPB Facebook account

LinkedIn

Consumer Financial Protection Bureau
https://www.linkedin.com/company/consumer-financial-protection-bureau/
Official CFPB LinkedIn account

X (formerly Twitter)

@CFPB https://x.com/CFPB
Official CFPB X (formerly Twitter) account

@CFPBespanol https://x.com/CFPBespanol
Official Spanish-language CFPB X (formerly Twitter) account

@ChopraCFPB https://x.com/chopracfpb
Official account of CFPB Director Rohit Chopra

YouTube

CFPBvideo https://www.youtube.com/cfpbvideo
Official CFPB YouTube account

CFPBLive https://www.youtube.com/@cfpblive
Official CFPB YouTube account for webinars and events


MAILING ADDRESSES

Mail a complaint
Consumer Financial Protection Bureau
PO Box 27170
Washington, DC 20038
Learn what to include in your complaint

Mail all other correspondence
Consumer Financial Protection Bureau
1700 G St. NW
Washington, DC 20552


WHISTLEBLOWER TIPS AND LEADS

If you’re a current or former employee of a company that you think has violated
federal consumer financial laws, or if you’re an industry insider who knows
about such a company, submit a tip to our Office of Enforcement.

Email: whistleblower@cfpb.gov
Call: (855) 695-7974


SERVICE OF LEGAL DOCUMENTS

Requirements for service of summonses and legal complaints on the CFPB are set
forth at 12 C.F.R. § 1070.5. Requirements for service of subpoenas and other
demands or requests directed to the CFPB or its employees are set forth at 12
C.F.R. § 1070.31. If you are having difficulty serving legal documents on the
CFPB, please email CFPB_Litigation@cfpb.gov.


CFPB OMBUDSMAN

Get independent, impartial, confidential help to resolve process issues that
occurred when interacting with the CFPB. This is an informal way to raise
concerns, not a formal complaint.

 * Learn more about the CFPB Ombudsman


RELATED RESOURCES

 * About the CFPB
 * Our blog

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 * No FEAR Act & Cummings Act
 * Tribal

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 * Office of Inspector General

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