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Submitted URL: http://screensteps.com/
Effective URL: https://www.screensteps.com/
Submission: On April 19 via api from GB — Scanned from DE
Effective URL: https://www.screensteps.com/
Submission: On April 19 via api from GB — Scanned from DE
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This website stores cookies on your computer. These cookies are used to collect
information about how you interact with our website and allow us to remember
you. We use this information in order to improve and customize your browsing
experience and for analytics and metrics about our visitors both on this website
and other media. To find out more about the cookies we use, see our Privacy
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* Knowledge Base Software
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* Call Flows
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* Context-Sensitive Help (for Employees)
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* Measure Your Results
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* Why ScreenSteps
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Knowledge Base Software
Why ScreenSteps
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Back
Features
Improve Employee Performance
Create & Manage Content
Measure Your Results
Integrations
Back
Standard Operating Procedures
Call Flows
Troubleshooting Guides
Context-Sensitive Help (for Employees)
Online Searchable Knowledge Base
Courses
Back
Content Creation
Knowledge Base Article Types
Authoring Management
Permissions Management
Content Certification
Notifications
Back
Analytics
Back
Zero Memorization Training
For Call Centers
For Banks & Credit Unions
For Business Operations
Case Studies
Back
About Us
Careers
KNOWLEDGE BASE SOFTWARE THAT IMPROVES EMPLOYEE AND AGENT PERFORMANCE
Interactive, “dummy proof” guides any employee can follow without getting stuck
in the middle of a process
Schedule a Demo
Explore Features
Watch the video!
ScreenSteps in under 3 minutes
WHICH TYPE OF BUSINESS ARE YOU?
Choose one of the two options below to learn how ScreenSteps can benefit your
specific business.
CALL CENTER OPERATIONS AND TRAINING
Increase QA scores, reduce questions, and improve time to proficiency by
building a robust online searchable knowledge base to keep everyone in your call
center on the same page.
Learn More
BUSINESS/IT OPERATIONS AND TRAINING
Increase productivity, reduce mistakes, and decrease training time by helping
your employees adopt new procedures and handle complex situations without
needing additional help.
Learn More
WHAT YOU CAN DO WITH SCREENSTEPS
Capture your company’s unique procedures with customizable, step-by-step guides
that enhance employee performance.
IMPROVE EMPLOYEE PERFORMANCE
Use interactive guides to provide employees with step-by-step instructions that
reduce post-training support time by 84%.
Learn More
EASILY CREATE AND MANAGE CONTENT
Fill and update your knowledge base quickly. Create 4x the documents in ¼ of the
time.
Learn More
MAKE DATA-DRIVEN DECISIONS
Take the guessing out of who is using your articles and how they are being used
with analytics.
Learn More
Schedule a Demo
18 PITFALLS TO AVOID WHEN SCALING YOUR CALL CENTER OR CUSTOMER SERVICE TEAM
This free eBook is your crystal ball into 18 potential pitfalls when scaling
your call center or customer service team and how to overcome them.
Download The Guide
WHEN EMPLOYEES DON’T NEED TO MEMORIZE INFORMATION, THEY CAN FOLLOW PROCEDURES
WITHOUT GETTING STUCK
Ditch memorization for a modernized approach to employee performance support. By
implementing a Zero Memorization Performance Support System, your new hires no
longer need months to memorize policies and procedures. Instead, they are
trained on how to use the knowledge base in mere weeks.
That means decreases in training times by up to 90%, fewer questions, and fewer
mistakes.
Discover how Zero Memorization can speed up your employee training while also
improving productivity and QA scores.
How Zero Memorization Works
HOW SCREENSTEPS HELPS YOUR WHOLE TEAM
Reduce stress with our knowledge base software that helps each member of your
team work at peak performance without burnout.
FOR CALL CENTER AGENTS
Reduce stress by guiding your agents through complex calls.
Learn More
FOR EMPLOYEES
Simplify life for your employees with foolproof procedures.
Learn More
FOR CONTENT AUTHORS
Create help guides 4x faster than you currently are.
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FOR TRAINERS, DIRECTORS, AND MANAGERS
Optimize employee performance, eliminate mistakes, and decrease training costs.
Learn More
Schedule a Demo
WHAT OUR CUSTOMERS ARE SAYING
“Fifteen agents recently went through training with ScreenSteps and their
performance is the BEST that this call center has seen from any new hire
training class in the last year.”
Terry | Client Officer, Contact Center
View Success Story
“ScreenSteps gave me such a massive advantage and is part of the reason why I'm
in the position I'm in. I am now capable of coming into organizations and
completely revamping their training and their processes because I have a secret
weapon. No one else can move as fast, no one else can get things done as
quickly.”
Colin Slade | VP Customer Success & Services, Cloudbeds
View Success Story
“Our new reps didn’t have any first day jitters because they were using call
flows. They were able to handle any call right out of the gate, and after a few
weeks, our new reps had metrics that were better than our tenured reps.”
Stephanie Beal | Trainer, Call Center
View Success Story
“Fifteen agents recently went through training with ScreenSteps and their
performance is the BEST that this call center has seen from any new hire
training class in the last year.”
Terry | Client Officer, Contact Center
View Success Story
“ScreenSteps gave me such a massive advantage and is part of the reason why I'm
in the position I'm in. I am now capable of coming into organizations and
completely revamping their training and their processes because I have a secret
weapon. No one else can move as fast, no one else can get things done as
quickly.”
Colin Slade | VP Customer Success & Services, Cloudbeds
View Success Story
“Our new reps didn’t have any first day jitters because they were using call
flows. They were able to handle any call right out of the gate, and after a few
weeks, our new reps had metrics that were better than our tenured reps.”
Stephanie Beal | Trainer, Call Center
View Success Story
“Fifteen agents recently went through training with ScreenSteps and their
performance is the BEST that this call center has seen from any new hire
training class in the last year.”
Terry | Client Officer, Contact Center
View Success Story
*
*
*
ScreenSteps helps 100,000+ end users at thousands of organizations (big and
small)
*
*
READY TO LEARN MORE?
Schedule a demo to learn how ScreenSteps can help improve your employee or agent
performance today.
Schedule a Demo
Explore Pre-Recorded Demo Videos
PO Box 801, McLean VA 22101
P: (866) 275-7856
WHY SCREENSTEPS
* Features
* Integrations
* Zero Memorization
* For Call Centers
* For Banks & Credit Unions
* For Business Operations
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