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SEE HOW TALKDESK END-TO-END CONTACT CENTER SOLUTIONS PROVIDE A BETTER
EXPERIENCE. REQUEST A DEMO


PRODUCTS
SOLUTIONS
CUSTOMERS
SUPPORT
RESOURCES
ABOUT

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PRICING
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INTERACTIVE DEMOCUSTOMIZED DEMOPRICING


TALKDESK NAMED A LEADER IN THE GARTNER® MAGIC QUADRANT™ FOR CCAAS FOR THE 4TH
CONSECUTIVE YEAR.

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Read the press release


LEARN FROM GARTNER THE MOST COMMON USES OF AI TO IMPROVE YOUR CUSTOMER
EXPERIENCE. DOWNLOAD NOW


DELIVER A BETTER CUSTOMER EXPERIENCE.

Create a seamless customer journey across channels that is fast and
frictionless. Explore our automation-first solutions with AI for every day.

LEARN MORE


WE NEVER STOP INNOVATING.

Each year, we release hundreds of new features, solutions, and integrations to
keep our platform ahead of customer experience technology and trends.

SEE OUR INNOVATIONS
EXPLORE SOLUTIONS


OUR AUTOMATION-FIRST CUSTOMER EXPERIENCE SOLUTIONS LEVERAGE TALKDESK AI TO
OPTIMIZE YOUR MOST CRITICAL CUSTOMER SERVICE PROCESSES.

SELF-SERVICE EXPERIENCE

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WORKFORCE ENGAGEMENT

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OMNICHANNEL ENGAGEMENT

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EMPLOYEE COLLABORATION

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CUSTOMER EXPERIENCE ANALYTICS

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AI FOR EVERY DAY

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BETTER EXPERIENCES BUILD TRUST AND LOYALTY.

You don’t have to take our word for it. Read, listen, and watch how our
customers make their customers happy.

CUSTOMER STORIES


COMPANIES AROUND THE WORLD RELY ON TALKDESK.

SEE MORE CUSTOMERS


SEE WHY WE’RE TOP RATED ON TRUSTRADIUS.

Rated 8.7 out of 10 based on 539 reviews and ratings on

Oct 26, 2022

THE INTERFACE OF THE APPLICATION ITS GREAT FOR MONITORING AND HANDLING ALL
AGENTS TO IMPROVE PRODUCTIVITY IN REAL TIME.

Athziri Alatorre

Oct 07, 2022

OVERALL IT IS A GOOD TOOL, IT COVERS THE BASICS, GOOD REPORTING, GOOD COVERAGE,
EASE OF USE AND IT IS PRETTY RELIABLE, IN THE 18 MONTHS THAT WE HAVE USED IT, IT
HAS NEVER FAILED.

Angel Gamboa

Oct 06, 2022

THE CALL QUALITY IS GREAT. TALKDESK OFFERS GREAT INTEGRATION OPTIONS, ALL OUR
REQUIRED SYSTEMS ARE INTEGRATED INTO TD NATIVELY.

Waleed Aqdas

Oct 03, 2022

TALKDESK IS GREAT FOR A SALES ORGANIZATION THAT HAS TO BE ON THE PHONE ALL THE
TIME. ALSO, IF YOU USE SALESFORCE IT IS AMAZING THAT IT CAN LINK CALLS STRAIGHT
TO THEIR ACCOUNT.

Jessica Gales

Jul 30, 2022

TALKDESK ALLOWS OUR COMPANY TO CALL CLIENTS, TRACK AND RECORD PHONE CALLS, AND
ACCESS VOICEMAILS USING ONE PLATFORM. IT ALSO LINKS WITH SALESFORCE TO RECORD
DATA WHICH IS USEFUL FOR TRACKING OF DAILY CALLS. HAVING THE ABILITY TO CONDUCT
CONFERENCE CALLS AND TRANSFER CALLS ALSO PROVIDES BENEFITS OTHER SERVICES MAY
NOT OFFER.

Christie Blom

Jul 18, 2022

TALKDESK IS WELL SUITED TO CREATING REPORTS LIKE THE AGENT STATUS REPORT THAT
SHOWS THE BREAKDOWN OF THE ACTIVITIES BEING PERFORMED BY A TEAM MEMBER. IT HELPS
DETERMINE WHETHER THE TEAM MEMBER IS TRYING TO AVOID HIS/HER RESPONSIBILITIES OR
NOT.

Roberto Gavidia

Jul 08, 2022

THE TALKDESK SUPPORT TEAM DOES AN AMAZING JOB MAKING SURE ISSUES ARE SOLVED
TIMELY AND REQUESTS ARE FULFILLED IN THE BEST WAY.

Vladimir Suazo

Mar 05, 2022

IT'S SUITED WHEN YOU WANT TO ROUTE CALLS WITH DIFFERENT PRIORITIES, AND WHEN
YOUR CUSTOMER SERVICE DEMANDS AGENTS WITH DIFFERENT SKILLS. USING THE SALESFORCE
DATA DIP WE CAN QUICKLY IDENTIFY THE TYPE OF CLIENT CALLING AND ASSIGN A
SPECIFIC TEAM TO ANSWER THEM OR GIVE THEM A HIGHER PRIORITY ON THE WAITING
QUEUE.

Fernando Santos




OUR CUSTOMERS GET RESULTS.

customer story

INCREASED FIRST CALL RESOLUTION BY 17X

customer story

ACHIEVED SLA OF ANSWERING 97% OF CALLS IN 30 SECONDS OR LESS

customer story

TRIPLE-DIGIT INCREASE IN ROI


TALKDESK NAMED G2 LEADER IN CONTACT CENTER SOFTWARE.

G2 Grid® Scoring

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SEE OUR RATING


ANALYST RECOGNITION.

GARTNER

Talkdesk named a Leader in the Gartner® Magic Quadrant™ for CCaaS for the 4th
consecutive year.

ARAGON RESEARCH

Talkdesk is a Leader in The Aragon Research Globe for Intelligent Contact
Centers, 2021.

FORRESTER

Talkdesk named a leader in the 2020 Forrester Wave for CCaaS.


INDUSTRY-SPECIFIC SOLUTIONS JUST FOR YOU.

FINANCIAL SERVICES & INSURANCE

HEALTHCARE & LIFE SCIENCES

TRANSPORTATION & HOSPITALITY

RETAIL & CONSUMER GOODS


UNLEASH THE POWER OF YOUR CONTACT CENTER ACROSS EVERY DEPARTMENT IN YOUR
ORGANIZATION.

IT & OPERATIONS TEAMS

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SALES & REVENUE TEAMS

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MARKETING & DIGITAL TEAMS

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FINANCE & PROCUREMENT TEAMS

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ENTERPRISE-CLASS PERFORMANCE YOU CAN TRUST.

SECURE

0+

security certifications.

SCALABLE

0+

countries for instant phone provisioning.

RELIABLE

0.

worldwide average MOS score.


PLEASE WAIT WHILE WE VALIDATE YOUR PRIVACY SETTINGS.



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 * Talkdesk Academy
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