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MY CITIBANK'S CREDIT CARD FRAUD EXPERIENCE

 * Thread starter keenklee
 * Start date Yesterday at 9:03 AM

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Who Replied?


MIG123

GREAT SUPREMACY MEMBER

Joined Dec 12, 2007 Messages 50,138 Reaction score 3,786
 * Yesterday at 10:12 AM

 * 
 * #21

Knn our national ceca bank don’t even have sms transaction notifications

that’s like first line of defense to fighting fraud, who daheck have time to go
check statements multiple times a day?
 



ICUBES

MASTER MEMBER

Joined Jan 2, 2005 Messages 3,116 Reaction score 151
 * Yesterday at 10:12 AM

 * 
 * #22

my experience with citi has also been very good. I've gotten a few fraud
transactions before but they always handled it well with little input from me.
 
 * 

Reactions: lala24, blacklotus and keenklee



BERGER

MASTER MEMBER

Joined Jan 22, 2018 Messages 4,379 Reaction score 955
 * Yesterday at 10:15 AM

 * 
 * #23

wow nice work citibank!
 



OTOKIRU

ARCH-SUPREMACY MEMBER

Joined Nov 16, 2008 Messages 14,805 Reaction score 568
 * Yesterday at 10:15 AM

 * 
 * #24

sooner or later, u press 1 or 2, china robot scam will call u...
 
 * 

Reactions: keenklee



CEARMOUSE

HIGH SUPREMACY MEMBER

Joined Nov 29, 2007 Messages 37,235 Reaction score 603
 * Yesterday at 10:17 AM

 * 
 * #25

Now after ocbc is citibank turn
 
 * 

Reactions: keenklee



MIKEDIRNT78

HIGH SUPREMACY MEMBER

Joined Jun 16, 2002 Messages 36,830 Reaction score 2,958
 * Yesterday at 10:18 AM

 * 
 * #26

It's possible your device is compromised or leaked from past merchants.
 



NIT3EX

ARCH-SUPREMACY MEMBER

Joined Apr 20, 2006 Messages 14,201 Reaction score 260
 * Yesterday at 10:18 AM

 * 
 * #27

still, never like cb. Svc sux.
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 12:06 PM

 * 
 * #28

> MikeDirnt78 said:
> It's possible your device is compromised or leaked from past merchants.
> Click to expand...

IMHO.
Probably. Will need to re-evaluate. I think is likely past or even present
merchants.
 



LAOPOKCAR_G

HIGH SUPREMACY MEMBER

Joined May 22, 2005 Messages 35,608 Reaction score 9,451
 * Yesterday at 12:08 PM

 * 
 * #29

> Overture1928 said:
> I have friends who were working in OCBC and moved on from there.
> 
> Not many have good things to say about it. Dodgy parachuting of personnel from
> other countries too, if you know what mean.
> Click to expand...

Ocbc or citibank?
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 12:11 PM

 * 
 * #30

> MiG123 said:
> Knn our national ceca bank don’t even have sms transaction notifications
> 
> that’s like first line of defense to fighting fraud, who daheck have time to
> go check statements multiple times a day?
> Click to expand...


IMHO.
Hmm... if DBS, I thought they have alerts ?




DBS DIGIBANK TRANSACTION ALERTS | DBS SINGAPORE

Be alerted when you perform banking transactions, in order to enjoy peace of
mind.
www.dbs.com.sg

P.S. I don't have any DBS's CC.
 


O

OVERTURE1928

MASTER MEMBER

Joined May 3, 2004 Messages 2,902 Reaction score 863
 * Yesterday at 12:39 PM

 * 
 * #31

> laopokcar_g said:
> Ocbc or citibank?
> Click to expand...

The former
 



KENPACHI82

ARCH-SUPREMACY MEMBER

Joined Apr 14, 2007 Messages 11,154 Reaction score 672
 * Yesterday at 12:43 PM

 * 
 * #32

wow this is good stuff.
 


G

G_T2006

MASTER MEMBER

Joined Jul 25, 2008 Messages 3,893 Reaction score 123
 * Yesterday at 12:47 PM

 * 
 * #33

> keenklee said:
> Reconfirm that it makes sense to use 2 mobile phones ?
> Click to expand...

It makes more sense to not hold any credit card. If the person doesn't bother
checking his/her phone, use one phone only also don't make sense.
 
 * 

Reactions: keenklee



MIRUKUBOI

GREAT SUPREMACY MEMBER

Joined Feb 24, 2012 Messages 68,737 Reaction score 1,897
 * Yesterday at 1:31 PM

 * 
 * #34

thanks for sharing the experience.
 
 * 

Reactions: keenklee



RAISTLIN MAJERE

MASTER MEMBER

Joined Apr 27, 2007 Messages 4,229 Reaction score 243
 * Yesterday at 3:15 PM

 * 
 * #35

> keenklee said:
> IMHO.
> What are you disagreeing to ?
> Click to expand...


You stupid
 


K

KEENKLEE

MASTER MEMBER

Joined Sep 9, 2000 Messages 3,337 Reaction score 485
 * Yesterday at 4:06 PM

 * 
 * #36

> Raistlin Majere said:
> You stupid
> Click to expand...

Thanks.
 



BLACKLOTUS

GREAT SUPREMACY MEMBER

Joined Jun 25, 2001 Messages 52,882 Reaction score 1,565
 * Yesterday at 4:20 PM

 * 
 * #37

> iCubes said:
> my experience with citi has also been very good. I've gotten a few fraud
> transactions before but they always handled it well with little input from me.
> Click to expand...


same here. they even quickly block my credit card and reissue me with a new one
when they detected an overseas fraud making multiple txns on my card.

i also get annual subscription waivers every year since i signed up in 1997.

i worry once UOB takes over citibank sg retail banking, all these great services
will disappear.
 


L

LALA24

SUPREMACY MEMBER

Joined Jul 30, 2006 Messages 8,504 Reaction score 1,766
 * Yesterday at 4:23 PM

 * 
 * #38

> keenklee said:
> IMHO.
> Just to share my credit card fraud experience this morning to my Citibank
> Credit Card.
> 
> 1. Fraudulent transaction from a legit gaming website.
> 2. Citibank SMS - Reply 1-Authorised or 2-Unauthorised
> 3. 30mins later - Re-SMS again
> 4. Reply 2
> 5, Citibank SMS - confirmation and a Fraud Analyst will contact
> 6. 10mins - Transaction reversed
> 7. Citibank's Zac ( I hope i get his name correct ) contacted me vis phone.
> Card cancelled and will post new card. Advise to follow up with merchants with
> recurring payment.
> 
> I sincerely hope all the banks are like that. Thank you Citibank !
> 
> P.S.
> Please check your SMSes regularly.
> I would say many may miss because of the many notifications.
> Reconfirm that it makes sense to use 2 mobile phones ?
> Click to expand...

I had v gd fraud monitoring experience with citibank too

when i travel overseas and charge card to merchants on their watchlist i get
calls immediately from them to verify if i just authorised my card
 



REDEYESFAN

ARCH-SUPREMACY MEMBER

Joined Jan 23, 2010 Messages 14,269 Reaction score 484
 * Yesterday at 4:24 PM

 * 
 * #39

Epic?
10char
 



ICUBES

MASTER MEMBER

Joined Jan 2, 2005 Messages 3,116 Reaction score 151
 * Yesterday at 4:25 PM

 * 
 * #40

> blacklotus said:
> same here. they even quickly block my credit card and reissue me with a new
> one when they detected an overseas fraud making multiple txns on my card.
> 
> i also get annual subscription waivers every year since i signed up in 1997.
> 
> i worry once UOB takes over citibank sg retail banking, all these great
> services will disappear.
> Click to expand...

It looks like UOB is only taking over 4 retail markets in south east asia -
Indonesia, Malaysia, Thailand and Vietnam. Singapore operations remains to be
under Citi. So we're still good!

Citi to sell Southeast Asia retail business in $3.7 bln deal to Singapore's UOB
| Reuters
 
 * 

Reactions: blacklotus and lala24


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