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Menu
 * Home
 * About
   * Who We Are
   * Leadership
   * SSG Values
   * Testimonials
   * Press and Events
 * Solutions
   * Contact Center Services
   * Business Intelligence Solutions
   * Professional B2B Sales & Revenue Generation
   * Performance Management
   * Technology & Enhanced Tools
   * Case Studies
 * Industries
   * Retail & Ecommerce
   * Consumer Electronics
   * Crisis Support & Response Management
   * Restaurant & Automotive
   * Energy & Utilities
   * Healthcare
   * Financial Services
   * DTC Sales
 * Locations
 * Careers
 * Contact Us

 * Home
 * About
   * Who We Are
   * Leadership
   * SSG Values
   * Testimonials
   * Press and Events
 * Solutions
   * Contact Center Services
   * Business Intelligence Solutions
   * Professional B2B Sales & Revenue Generation
   * Performance Management
   * Technology & Enhanced Tools
   * Case Studies
 * Industries
   * Retail & Ecommerce
   * Consumer Electronics
   * Crisis Support & Response Management
   * Restaurant & Automotive
   * Energy & Utilities
   * Healthcare
   * Financial Services
   * DTC Sales
 * Locations
 * Careers
 * Contact Us

 * 
 * 
 * 




SUPPORT SERVICES GROUP BELIEVES FORGING TRUE PARTNERSHIPS IS A MUST.

That is why we are laser-focused on providing the right People, Technology, and
Solutions, then collaborating with clients to improve the customer journey.


Our Culture



PEOPLE. TECHNOLOGY. SOLUTIONS.

Support Services Group began in 1998 with a simple mission – to deliver
extraordinary customer care for brands that prioritize customer satisfaction and
loyalty. SSG offers tailored, Omni-Channel solutions for Technical Support,
Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales
Support, membership services, travel and more.   

In order to provide outstanding customer service support to a broad range of
leading global brands, it is essential to have strong language capabilities.
That is why Support Services Group adds languages and site locations to satisfy
demand in emerging markets. We currently support over 20 languages and are
adding more to accommodate global brands. 

Contact Center Services


“AT THE BEGINNING OF THE PANDEMIC, OUR ONLINE BUSINESS GREW EXPONENTIALLY.

This resulted in a sudden increase of support interactions and the need to
double the size of our team. SSG was able to accommodate the numbers we needed,
no questions asked! I don’t know how we would have been able to handle these
volumes without them!”

> “”
> 
> 
> Ruth JonesManager, JOANN Customer Care

More Testimonials



CLIENTS AND INDUSTRIES SERVED


RETAIL & ECOMMERCE


CONSUMER ELECTRONICS


CRISIS SUPPORT & RESPONSE MANAGEMENT


RESTAURANT & AUTOMOTIVE


ENERGY & UTILITIES


HEALTHCARE


FINANCIAL SERVICES


SALES

‹›



LEADERSHIP



“I am often asked to name our greatest differentiator. As cliché as it may
sound, I firmly believe that the greatest differentiator for Support Services
Group is our people and our culture. I certainly welcome anyone to come meet our
people and speak to our partners and experience this difference for yourself.”

Bryan Gross, CEO


Our goal is to become an extension of the brands we serve. We go to great
lengths to understand what makes your brand special, then use our experience,
technology, and resources to deliver unparalleled customer satisfaction.



Learn More


 
 
 


WHAT SETS US APART

Support Services Group customizes our programs to the EXACT requirements and
needs of each client.
Each client is unique, so no two programs are the same.

Learn More



LIFE AT SSG

A great place to start a career. We promote from within, and many of our Global
Leadership Team started their careers on the phones and learned the business
from the ground up, eagerly taking on more responsibility when opportunity
struck. If you are looking for a company that treats its team members like
family and provides viable career paths, SSG is for you.

Our Culture


 
 
 


SSG VALUES

We have ELITE People, ELITE Technology, and ELITE Solutions!

Learn More



LEADERSHIP



“I am often asked to name our greatest differentiator. As cliché as it may
sound, I firmly believe that the greatest differentiator for Support Services
Group is our people and our culture. I certainly welcome anyone to come meet our
people and speak to our partners and experience this difference for yourself.”

Bryan Gross, CEO


Our goal is to become an extension of the brands we serve. We go to great
lengths to understand what makes your brand special, then use our experience,
technology, and resources to deliver unparalleled customer satisfaction.



Learn More


 
 
 


WHAT SETS US APART

Support Services Group customizes our programs to the EXACT requirements and
needs of each client.
Each client is unique, so no two programs are the same.

Learn More





INTERACTION STRATEGY

Our goal is to drive brand loyalty by providing frictionless interactions based
on customer preference. In short, we help customers where and how they want to
be helped. If that means a chat one day, SMS the next, and a follow-up call the
day after that, SSG will handle each interaction with ease because our
Omni-channel solution is seamless and intuitive.

Learn More

CONTACT CENTER SERVICES

Support Services Group offers an integrated support system, tailored to our
clients’ diverse needs, covering a wide range of operation sizes.

PROFESSIONAL B2B SALES & REVENUE GENERATION

Our Professional B2B Services are designed to assist in developing lead and
revenue generation for businesses.

BUSINESS INTELLIGENCE SOLUTIONS

Support Services Group’s Business Intelligence Solutions offering provides
meaningful and actionable data that drives continuous improvement.

PERFORMANCE MANAGEMENT

Our sophisticated multi-dimensional workforce tool is a management mechanism for
a wide range of contact channels, media, and skills.

AWARD-WINNING CUSTOMER SERVICE


AWARDS & CERTIFICATIONS

Support Services Group Wins Big in 2022 Stevie® Awards for Sales & Customer
Service with 13 Stevie® Awards and a Grand Stevie® Award




FEATURED CASE STUDIES


LUXURY FASHION BRAND AND SSG – TRUE PARTNERSHIP LIFECYCLE

✓ Self-help resolution increased from 33% to 55%.

✓ Callers requesting a live agent dropped from 67% to 45%.

✓ The WISMO application freed up Style Consultants for more high-touch
interactions.

Learn More


CHANNEL STRATEGY CLEARS BACKLOG FOR RETAIL CLIENT

✓ 100% agent retention through ramp

✓ Emails handled per hour increased by 14%

✓ Email AHT reduced by 10%

✓ QA scores increased from 94.6 to 97.1%

✓ Added Voice support in June and reduced AHT by 7%

✓ Added chat support in June and improved AHT by 19%

Learn More

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CONTACT US

We want to hear from you, let us know how we can help you or your business!

Contact Our Sales Team!
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 * Locations
 * Case Studies
 * Careers
 * Contact Us

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