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Effective URL: https://www.supportlogic.com/
Submission: On August 08 via api from IN — Scanned from DE
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SupportLogic releases Generative AI tools for agent productivity Watch it on demand * Why SupportLogic? * Products * * * By Use Case * Escalation Prediction and Management * Backlog Management and Reduction * Proactive Support Analytics * Intelligent Case Assignment * Automatic Quality Monitoring * Agent Productivity and Queue Management * * QLIK REDUCED ESCALATIONS BY 30% IN JUST SIX MONTHS Qlik faced the operational challenge of transforming its support team from reactive to proactive to prevent escalations and better prioritize cases. To achieve this, the company turned to SupportLogic’s AI-powered continuous service experience platform. By leveraging SupportLogic’s customer sentiment and attention metrics, Qlik was able to reduce customer escalations by 30% in just six months for its core analytics product. Read More * How It Works * * * Platform OverviewExplore our platform and workflows * Applications * Self-Guided Tours * * IntegrationsIntegrates with your existing support ticketing system * Freshdesk * Gainsight * Microsoft Dynamics * Microsoft Teams * Salesforce Service Cloud * ServiceNow * Slack * Zendesk * * Blog Feb 18, 2022 BUILD VS. BUY: A GUIDE TO INVESTING IN AI FOR YOUR SUPPORT EXPERIENCE While “build” and “buy” both have pros and cons, choosing a pre-built platform will result in a better agent experience and customer experience. In a tough economy where every piece of revenue is more valuable, you can’t waste resources developing tools when trusted and secure options are available out of the box. Read More * Customers * Resources * * * Resource CenterExplore ebooks, white papers, and more * BlogStay current with what we’re doing * Case StudiesRead the latest customer success stories * TrialTry SupportLogic using your own data * * Events & WebinarsConnect with in-person and virtual events * VideosWatch solutions to common support issues * ROI CalculatorsSee the value of investing in SupportLogic * SupportLearn how to use SupportLogic or get help * Company * * * About UsLearn more about what makes SupportLogic special * NewsroomGet the latest news and announcements * * Leadership & InvestorsMeet SupportLogic’s executive staff and lead investors * CareersWe’re Hiring! Browse our open positions * SecurityAt SupportLogic, it’s a “security first” mindset * Try Now * Let's Talk PREDICTIVE AND GENERATIVE AI FOR CUSTOMER SUPPORT Protect your brand experience. Predict and prevent customer escalations. Observe and act on the voice of the customer in real time. Your browser does not support HTML5 video. INVESTING IN SUPPORT EXPERIENCE HELPS YOUR COMPANY THRIVE IN A CHALLENGING ECONOMY See How TYPICAL SUPPORT CHALLENGES Customer insights trapped in data silos An inability to analyze every customer interaction for predictive signals leaves teams flying ... Learn More Constant firefighting In reactive mode, teams burn out and customer relationships suffer. Learn More Agent attrition and burnout Without an engaged, well-coached and happy team, customer support and brand experience suffer.... Learn More No visibility into customer churn A focused customer experience drives customer relationships and expansion. Learn More THE WORLD’S FIRST SUPPORT EXPERIENCE (SX) PLATFORM Finally, extract the voice of the customer and use those insights to transform the role of support. PREDICT ESCALATIONS Discover hidden insights about customer satisfaction, issue urgency and potential revenue risks from every support interaction to get ahead of potential escalations. Learn More PREVENT CUSTOMER “FIRE DRILLS” Gain a deeper understanding of every customer relationship and take decisive action in real-time. Learn More ELEVATE EVERY AGENT Better engage every agent to foster more effective support while delivering soft skills and other coaching moments to improve employee satisfaction and retention. Learn More RETAIN CUSTOMERS Get ahead of potential churn events with an early warning system that empowers both support and customer success teams to protect and grow revenue. Learn More Previous PREDICT ESCALATIONS Discover hidden insights about customer satisfaction, issue urgency and potential revenue risks from every support interaction to get ahead of potential escalations. Learn More Your browser does not support HTML5 video. PREVENT CUSTOMER “FIRE DRILLS” Gain a deeper understanding of every customer relationship and take decisive action in real-time. Learn More Your browser does not support HTML5 video. ELEVATE EVERY AGENT Better engage every agent to foster more effective support while delivering soft skills and other coaching moments to improve employee satisfaction and retention. Learn More Your browser does not support HTML5 video. RETAIN CUSTOMERS Get ahead of potential churn events with an early warning system that empowers both support and customer success teams to protect and grow revenue. Learn More Your browser does not support HTML5 video. Next 1/4 TURN YOUR SYSTEM OF RECORD INTO A SYSTEM OF ACTION SupportLogic works with what you already use, unlocking the customer insights trapped within your ticketing system and providing actionable recommendations that can be used across your entire organization (support, product, engineering, sales, and customer success). Explore Integrations INNOVATIVE SUPPORT AND SUCCESS LEADERS LOVE SUPPORTLOGIC “Our management team uses SupportLogic as our eyes everywhere.” PATRICK MARTIN VP of Technical Support REDUCE MEAN TIME TO RESOLUTION FROM 4 DAYS TO 2 53 % Decrease in MTTR + 31 % increase in First-Day Resolution 56 % Reduction in Escalation Requests Read Case Study “[SupportLogic can] look at the actual content, process it intelligently, and generate alerts and signals to intercept and intervene at the right time.” MATT BLAIR SVP Support and Customer Success TAKE A PROACTIVE APPROACH TO SUPPORT + 20 % increase in csat + 9 % Partner CSAT 40 % Reduction in SLA misses Read Case Study “I’m excited about Customer Support delivering a delightful service experience at every stage of the customer journey, in addition to resolving customer issues.” DANIEL COULLET VP, Customer Success at Scale and Support Service REDUCE ESCALATIONS AND BETTER PRIORITIZE CASES 30 % ReduCtion in escalations + 4.7 / 5 Partner CSAT Read Case Study “Our collaboration with SupportLogic has leveled up our customer support experience and has resulted in a 40% reduction in escalations.” CHAD SINGLETON Vice President of Support Readiness REDUCE ESCALATIONS AND IMPROVE CSAT 40 % Reduction in Escalations 90 + NPS 90 % CSAT Read Case Study 1/4 SUPPORTLOGIC RESOURCES Visit Resource Center Blog 5 WAYS INVESTING IN SUPPORT EXPERIENCE SAVES COLD HARD CASH Ryan Radcliff Sr. Product Marketing Manager, SupportLogic See detailed ROI calculations and actual customer results on how escalation management, agent optimization, reduced time to resolution, and customer retention tools save your bottom line. Read More White Papers INSIDE THE INTELLIGENCE Most artificial intelligence (AI) platforms hide their technology within a black box of proprietary claims. This paper does the opposite: revealing in detail how SupportLogic works so you can make a more informed decision. Download Datasheet Blog HOW CUSTOMER SUPPORT CAN HELP YOUR BUSINESS THRIVE IN 2023 In 2023, leverage AI for customer support to stay competitive and provide great customer experiences without major cash or human capital expenditure. Read More ELEVATE YOUR SUPPORT EXPERIENCE Reduce escalations and cut through backlog to increase customer retention and revenue TAKE A TOUR Experience SupportLogic at your own pace Take a tour LET’S TALK Get a live demo from a SupportLogic expert Book a demo * Why SupportLogic? * How It Works * Platform Overview * Applications * Self-Guided Tours * Integrations * Freshdesk * Gainsight * Microsoft Dynamics * Microsoft Teams * Salesforce Service Cloud * ServiceNow * Slack * Zendesk * Products * By Use Case * Escalation Prediction and Management * Backlog Management and Reduction * Proactive Support Analytics * Intelligent Case Assignment * Automatic Quality Monitoring * Agent Productivity and Queue Management * Customers * Resources * Resource Center * Blog * Case Studies * Trial * Events & Webinars * Videos * ROI Calculator * Support * Company * About * Careers * Contact Us * Leadership & Investors * Newsroom * Security Elevate your customer support experience. Shift from reactive to proactive. * Privacy Policy * Data Processing Addendum * Information Policy * Master Services Agreement ©2023 SupportLogic. 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