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SupportLogic releases Generative AI tools for agent productivity
Watch it on demand
 * Why SupportLogic?
 * Products
   * * * By Use Case
         * Escalation Prediction and Management
         * Backlog Management and Reduction
         * Proactive Support Analytics
         * Intelligent Case Assignment
         * Automatic Quality Monitoring
         * Agent Productivity and Queue Management
     
     * * QLIK REDUCED ESCALATIONS BY 30% IN JUST SIX MONTHS
         
         Qlik faced the operational challenge of transforming its support team
         from reactive to proactive to prevent escalations and better prioritize
         cases. To achieve this, the company turned to SupportLogic’s AI-powered
         continuous service experience platform. By leveraging SupportLogic’s
         customer sentiment and attention metrics, Qlik was able to reduce
         customer escalations by 30% in just six months for its core analytics
         product.
         
         Read More
 * How It Works
   * * * Platform OverviewExplore our platform and workflows
         * Applications
         * Self-Guided Tours
     * * IntegrationsIntegrates with your existing support ticketing system
         * Freshdesk
         * Gainsight
         * Microsoft Dynamics
         * Microsoft Teams
         * Salesforce Service Cloud
         * ServiceNow
         * Slack
         * Zendesk
     * * Blog Feb 18, 2022
         
         BUILD VS. BUY: A GUIDE TO INVESTING IN AI FOR YOUR SUPPORT EXPERIENCE
         
         While “build” and “buy” both have pros and cons, choosing a pre-built
         platform will result in a better agent experience and customer
         experience. In a tough economy where every piece of revenue is more
         valuable, you can’t waste resources developing tools when trusted and
         secure options are available out of the box.
         
         Read More
 * Customers
 * Resources
   * * * Resource CenterExplore ebooks, white papers, and more
       * BlogStay current with what we’re doing
       * Case StudiesRead the latest customer success stories
       * TrialTry SupportLogic using your own data
     * * Events & WebinarsConnect with in-person and virtual events
       * VideosWatch solutions to common support issues
       * ROI CalculatorsSee the value of investing in SupportLogic
       * SupportLearn how to use SupportLogic or get help
 * Company
   * * * About UsLearn more about what makes SupportLogic special
       * NewsroomGet the latest news and announcements
     * * Leadership & InvestorsMeet SupportLogic’s executive staff and lead
         investors
       * CareersWe’re Hiring! Browse our open positions
       * SecurityAt SupportLogic, it’s a “security first” mindset
 * Try Now
 * Let's Talk


PREDICTIVE AND GENERATIVE AI
FOR CUSTOMER SUPPORT

Protect your brand experience. Predict and prevent customer escalations. Observe
and act on the voice of the customer in real time.

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INVESTING IN SUPPORT EXPERIENCE HELPS YOUR COMPANY THRIVE IN A CHALLENGING
ECONOMY

See How


TYPICAL SUPPORT CHALLENGES

Customer insights trapped in data silos

An inability to analyze every customer interaction for predictive signals leaves
teams flying ...

Learn More
Constant firefighting

In reactive mode, teams burn out and customer relationships suffer.

Learn More
Agent attrition and burnout

Without an engaged, well-coached and happy team, customer support and brand
experience suffer....

Learn More
No visibility into customer churn

A focused customer experience drives customer relationships and expansion.

Learn More


THE WORLD’S FIRST SUPPORT EXPERIENCE (SX) PLATFORM

Finally, extract the voice of the customer and use those insights to transform
the role of support.

PREDICT ESCALATIONS

Discover hidden insights about customer satisfaction, issue urgency and
potential revenue risks from every support interaction to get ahead of potential
escalations.

Learn More

PREVENT CUSTOMER “FIRE DRILLS”

Gain a deeper understanding of every customer relationship and take decisive
action in real-time.

Learn More

ELEVATE EVERY AGENT

Better engage every agent to foster more effective support while delivering soft
skills and other coaching moments to improve employee satisfaction and
retention. 

Learn More

RETAIN CUSTOMERS

Get ahead of potential churn events with an early warning system that empowers
both support and customer success teams to protect and grow revenue.

Learn More
Previous

PREDICT ESCALATIONS

Discover hidden insights about customer satisfaction, issue urgency and
potential revenue risks from every support interaction to get ahead of potential
escalations.

Learn More
Your browser does not support HTML5 video.

PREVENT CUSTOMER “FIRE DRILLS”

Gain a deeper understanding of every customer relationship and take decisive
action in real-time.

Learn More
Your browser does not support HTML5 video.

ELEVATE EVERY AGENT

Better engage every agent to foster more effective support while delivering soft
skills and other coaching moments to improve employee satisfaction and
retention. 

Learn More
Your browser does not support HTML5 video.

RETAIN CUSTOMERS

Get ahead of potential churn events with an early warning system that empowers
both support and customer success teams to protect and grow revenue.

Learn More
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TURN YOUR SYSTEM OF RECORD INTO A SYSTEM OF ACTION

SupportLogic works with what you already use, unlocking the customer insights
trapped within your ticketing system and providing actionable recommendations
that can be used across your entire organization (support, product, engineering,
sales, and customer success).

Explore Integrations



INNOVATIVE SUPPORT AND SUCCESS LEADERS LOVE SUPPORTLOGIC

“Our management team uses SupportLogic as our eyes everywhere.”

PATRICK MARTIN

VP of Technical Support

REDUCE MEAN TIME TO RESOLUTION FROM 4 DAYS TO 2

53

%

Decrease in MTTR

+

31

%

increase in First-Day Resolution

56

%

Reduction in Escalation Requests

Read Case Study

“[SupportLogic can] look at the actual content, process it intelligently, and
generate alerts and signals to intercept and intervene at the right time.”

MATT BLAIR

SVP Support and Customer Success

TAKE A PROACTIVE APPROACH TO SUPPORT

+

20

%

increase in csat

+

9

%

Partner CSAT

40

%

Reduction in SLA misses

Read Case Study

“I’m excited about Customer Support delivering a delightful service experience
at every stage of the customer journey, in addition to resolving customer
issues.”

DANIEL COULLET

VP, Customer Success at Scale and Support Service

REDUCE ESCALATIONS AND BETTER PRIORITIZE CASES

30

%

ReduCtion in escalations

+

4.7

 / 5

Partner CSAT

Read Case Study

“Our collaboration with SupportLogic has leveled up our customer support
experience and has resulted in a 40% reduction in escalations.”

CHAD SINGLETON

Vice President of Support Readiness

REDUCE ESCALATIONS AND IMPROVE CSAT

40

%

Reduction in Escalations

90

+

NPS

90

%

CSAT

Read Case Study

1/4


SUPPORTLOGIC RESOURCES

Visit Resource Center

Blog

5 WAYS INVESTING IN SUPPORT EXPERIENCE SAVES COLD HARD CASH

Ryan Radcliff

Sr. Product Marketing Manager, SupportLogic

See detailed ROI calculations and actual customer results on how escalation
management, agent optimization, reduced time to resolution, and customer
retention tools save your bottom line.

Read More
White Papers

INSIDE THE INTELLIGENCE

Most artificial intelligence (AI) platforms hide their technology within a black
box of proprietary claims. This paper does the opposite: revealing in detail how
SupportLogic works so you can make a more informed decision.

Download Datasheet
Blog

HOW CUSTOMER SUPPORT CAN HELP YOUR BUSINESS THRIVE IN 2023

In 2023, leverage AI for customer support to stay competitive and provide great
customer experiences without major cash or human capital expenditure.

Read More


ELEVATE YOUR SUPPORT EXPERIENCE

Reduce escalations and cut through backlog to increase customer retention and
revenue


TAKE A TOUR

Experience SupportLogic at
your own pace

Take a tour


LET’S TALK

Get a live demo from a SupportLogic expert

Book a demo
 * Why SupportLogic?
 * How It Works
   * Platform Overview
     * Applications
     * Self-Guided Tours
   * Integrations
     * Freshdesk
     * Gainsight
     * Microsoft Dynamics
     * Microsoft Teams
     * Salesforce Service Cloud
     * ServiceNow
     * Slack
     * Zendesk

 * Products
   * By Use Case
     * Escalation Prediction and Management
     * Backlog Management and Reduction
     * Proactive Support Analytics
     * Intelligent Case Assignment
     * Automatic Quality Monitoring
     * Agent Productivity and Queue Management

 * Customers
 * Resources
   * Resource Center
   * Blog
   * Case Studies
   * Trial
   * Events & Webinars
   * Videos
   * ROI Calculator
   * Support

 * Company
   * About
   * Careers
   * Contact Us
   * Leadership & Investors
   * Newsroom
   * Security

Elevate your customer support experience. Shift from reactive to proactive.


 * Privacy Policy
 * Data Processing Addendum
 * Information Policy
 * Master Services Agreement

©2023 SupportLogic. All Rights Reserved.

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