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 * Swiss head office: +41 52 566 95 00
 * German Support: +49 30 6293 7557
 * UK Support: +44 1837 60 80 70
 * FI Support +358 2 480 933 93
 * Network status

 * Home
 * Services
   * All Services
   * Home Internet
   * Business Internet
   * Layer 2
   * Retail Support
 * Security
 * Backbone
 * Technology
   * Partners
 * Conditions
 * Contact

Menu
 * Home
 * Services
   * All Services
   * Home Internet
   * Business Internet
   * Layer 2
   * Retail Support
 * Security
 * Backbone
 * Technology
   * Partners
 * Conditions
 * Contact

 * Home
 * Services
   * All Services
   * Home Internet
   * Business Internet
   * Layer 2
   * Retail Support
 * Security
 * Backbone
 * Technology
   * Partners
 * Conditions
 * Contact

Menu
 * Home
 * Services
   * All Services
   * Home Internet
   * Business Internet
   * Layer 2
   * Retail Support
 * Security
 * Backbone
 * Technology
   * Partners
 * Conditions
 * Contact


24/7 SUPPORT

Base Fees (OOH)
Base Fees (OOH)
One-Off purchase
300 CHF excluding work.
Best effort.
Base Fees (OOH)
Subscription
300 CHF / Month + work from 0 min
Best effort.
Base Fees (OOH)
Custom / guaranteed reaction time
Please contact us for custom support solutions


HOURLY - WEEKDAYS

Time Price
Time
24-06h
Price
250 CHF/h
Time
06-08h
Price
220 CHF/h
Time
08-18h
Price
180 CHF/h
Time
18-22h
Price
220 CHF/h
Time
22-24h
Price
250 CHF/h


WEEKEND AND HOLIDAYS

Time Price
Time
24-06h
Price
250 CHF/h
Time
06-08h
Price
220 CHF/h
Time
08-18h
Price
200 CHF/h
Time
18-22h
Price
220 CHF/h
Time
22-24h
Price
250 CHF/h

We prefer to work with you on a pre-arranged setting. For customers that decide
to go with a defined SLA, the hourly rates might differ as per our individual
rates and commitment. The smallest pre-arranged SLA will be 300 CHF which grants
you access to the 24×7 hotline, and a best effort trouble resolution.

If you need emergency assistance outside of the core business hours, you can
either order this as a one-off purchase for 300 CHF, which will then escalate
the ticket to the next available technician. As soon as a technician will work
on your case, the proper hourly rate will be charged additionally to your
ticket.


CUSTOM

Please contact us for custom support solutions - like guaranteed reaction time
and dedicated point of contact.


COST BREAKDOWN

We rate the cost and time of our service on the basis of the table above. The
time incrementation is the common standard in IT - by 15 minutes.


OPENFACTORY GMBH

Moosweg 25
8500 Frauenfeld
Switzerland



OPENFACTORY GMBH

Ruchstuckstrasse 21
8306 Wangen-Brüttisellen
Switzerland


OPENFACTORY SERVICES UG

(haftungsbeschraenkt)
Muehlenstrasse 8a
14167 Berlin
Germany


OPENFACTORY NORDIC OY

Uudenmaankatu 1
20500 Turku
Finland


BANK

UBS Switzerland AG
CH18 0023 9239 7241 5201 P
SWIFT-BIC: UBSWCHZH85A

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