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ENTERPRISE SOLUTIONS


 * FOR SMALLER BUSINESSES OR HOME OFFICE USE, INCLUDING BUNDLED MULTI-LINE
   TELEPHONY WITH LOW-COST CALLS, VISIT

   


 * INTERNATIONAL AND ONLINE BUSINESSES REQUIRING THE ULTIMATE IN CONNECTION
   RELIABILITY, FLEXIBILITY, PERFORMANCE AND SUPPORT FOR CRITICAL DATA
   CENTRE-HOSTED APPLICATIONS

   


 * TRUE BUSINESS-CLASS INTERNET FOR SMALL-TO-MEDIUM SIZED OFFICES WITH OPTIONS
   FOR ADDITIONAL SITES VIA VLANS, PBX TELEPHONE SYSTEMS, DEDICATED WI-FI
   BANDWITH AND MULTIPLE TVS

   


 * FOR SMALLER BUSINESSES OR HOME OFFICE USE, INCLUDING BUNDLED MULTI-LINE
   TELEPHONY WITH LOW-COST CALLS, VISIT


 * INTERNATIONAL AND ONLINE BUSINESSES REQUIRING THE ULTIMATE IN CONNECTION
   RELIABILITY, FLEXIBILITY, PERFORMANCE AND SUPPORT FOR CRITICAL DATA
   CENTRE-HOSTED APPLICATIONS

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 * SoHo

 * Business


UNCOMPROMISED FOCUS ON KEEPING YOUR ENTERPRISE ONLINE

--------------------------------------------------------------------------------

Gold IP Transit Bursting International Leased Lines Local Leased Lines
Colocation


FEATURES

 * Premium IP transit (DIA) service
 * Flexible solutions designed in collaboration with some of the world's leading
   online entertainment and financial services companies
 * Multiple upstream Tier-1 IP transit providers for increased resilience and
   performance
 * Geographically diverse core nodes within Gibraltar and Madrid with resilient
   power and cooling
 * Guaranteed symmetrical bandwidth with high SLA commitments
 * 100% Standard Bursting included with optional Event and Flexible
   Bursting services
 * Optional MultiPoP presentation - our full Gold service replicated at one or
   more extra locations within Gibraltar
 * Diverse routes to the service location over Sapphire’s fully owned and
   managed fibre-optic network
 * 24/7 monitoring from our Network Operations Centre
 * 24/7/365 Email, telephone and on-site support from our engineering team
 * Bespoke solutions/pricing - info@sapphire.gi for more information




STANDARD BURSTING

 * 100% bursting included as standard at no extra cost (subject to 95th
   percentile utilisation and Standard Bursting fees)


EVENT BURSTING

 * Designed for special events or temporary capacity increases
 * Available in 100% increments based on committed data rate, up to 1Gbps
   (higher options of up to 10Gbps available on request)
 * Fixed periods of 48 and 120 hours, ideal for major sporting events
 * Special packages are periodically offered for longer events, such as the
   football World Cup


FLEXIBLE BURSTING

 * Guarantees dedicated 1Gbps feed not shared with any other customer (higher
   options of up to 10Gbps available on request)
 * Removes Standard Bursting bandwidth cap to allow for unrestricted utilisation
   without prior notification (subject to Penalty Event Bursting rates)
 * Allows for occasional bandwidth overages without penalty
 * Maximum of 3x5 minute contiguous bursts up to 200% of CDR per event
 * Up to 5 events per calendar month but can be combined with multiple packages
 * Bespoke solutions/pricing - info@sapphire.gi for more information




FEATURES

 * Private point-to-point ethernet circuits from your Gibraltar premises to
   anywhere in the world
 * Benefits from our resilient on-net infrastructure
 * Interconnected with leading international Tier1 carriers
 * Approved tail circuit provider for leading global carriers to Gibraltar


TECHNICAL OVERVIEW

 * Connection speeds from 2Mbps to 1Gbps - >1Gbps Ethernet and wavelength
   services also available
 * Physical interfaces RJ45 Ethernet, 1000Base SX / LX / LH
 * Elevated class-of-service treatment over the Sapphire backbone for assured
   delivery and predictable latency
 * VLAN tagging supported with 802.1q
 * Jumbo frames supported up to 9000 bytes
 * Bespoke solutions/pricing - info@sapphire.gi for more information




OPTIONS

 * Private point-to-point ethernet connecting any two on-net locations
 * Private point-to-point wavelength connecting on-net locations to colocation
   facilities
 * Point-to-multipoint also available


STANDARD FEATURES

 * Resilient ring infrastructure independent of other carriers
 * High-level SLAs with 24/7 support from our Network Operation Centre


ETHERNET FEATURES

 * Supported speed - 1Gbps
 * Elevated class-of-service treatment over the Sapphire backbone for assured
   delivery and predictable latency
 * VLAN tagging supported with 802.1q
 * Jumbo frames supported up to 9000 bytes
 * Transparent encapsulation of STP frames between sites for point-to-point
   services


WAVELENGTH FEATURES

 * Protocol independent - supporting Ethernet, Fibre Channel and other protocols
 * Supports speeds from 1Gbps - 10Gbps Ethernet and 1/2/4/8Gbps on Fibre Channel
 * Supports a variety of customer interface types
 * Supports vendor proprietary stack and meshing technology - ideal for
   active-active DCs
 * Availability of diverse equipment + diverse connection options
 * Full aggregated capacity is available for use under diverse configurations
   (only contracted capacity covered by SLA), such as 16Gbps Fibre Channel
 * Bespoke solutions/pricing - info@sapphire.gi for more information




THE SAPPHIRE ADVANTAGE - UNCOMPROMISED CO-LOCATION

 * Gibraltar’s premier facility
 * Best-in-class back-up power, DX cooling and unmatched record locally in
   continuous service
 * PCI-DSS certified
 * 3kVA/4kVA/5kVA rack options
 * E-gaming specialists with years of industry experience
 * Track record in delivering high-availability services
 * Leveraging Europort's modern property portfolio and advanced infrastructure,
   M&E experience and Sapphire's technical resources


OPTIMUM LOCATION

 * In the heart of the business district
 * Optimal access to e-gaming and financial services offices
 * Modern and sound construction - addresses risks typical of old and/or
   converted facilities
 * Access to sea water to feed chilled water plant - addresses heat dispersal
   issues found in DX/air only facilities


MODERN FACILITIES

 * Europort owned and operated power/cooling plant with 100% continuity
 * 20 years experience in operating cooling plant in local climate
 * Sapphire’s data centres have delivered 100% continuity throughout their
   operating lives
 * Currently Gibraltar's only chilled water-cooled colocation facility
 * Multiple, modern and redundant chillers with generator backup in N+1
   configuration
 * Availability of onsite maintenance personnel


FOCUSED RISK MITIGATION

 * An understanding of local operational risks with resources to deliver
   appropriate mitigation
 * We mitigate Gibraltar's primary business continuity risks by providing
   assured power and cooling in a modern building, without introducing
   unnecessary additional risks or design compromises
 * Location and design influenced by customer feedback on competitor's
   facilities
 * Above sea-level with over-engineered sea walls and off-shore doors


SERVICE SPECIFICATIONS

 * Up to 5kW power/cooling with 20% headroom
 * 600mm x 1200mm rack (included)
 * N+N UPS (generator-backed)
 * N+N cooling (chilled water with DX/air backup)
   


SUPPORT AND SECURITY

 * 24/7 onsite support
 * Smart hand services available
 * CCTV throughout the facility
 * Full environmental monitoring
 * Controlled access
 * Bespoke solutions/pricing - info@sapphire.gi for more information


About us Local network International network Contact us
 * Gibraltar-based telecommunications provider of high-availability network
   services
 * Specialising in global solutions for online gaming and financial services, as
   well as solutions for small-medium sized businesses that depend on cloud
   services
 * Qualified team of experts working to international standards


 * Dual presence in La Linea (Spain) mitigates single point of failure
 * Network designed from the ground up for resilience
 * Fully resilient core network, geographically separated across two sites in
   Gibraltar with 2N backup power systems
 * Fibre rings around Gibraltar and into Spain, owned and operated by Sapphire
 * Fibre network avoids sharing ducts with the incumbent telco
 * Resilient dual fibre connectivity to all major local data centres and
   enterprise customers
 * Fully licensed operator also in Spain


 * Connectivity via multiple diverse 10GbE circuits between Gibraltar and Madrid
 * Resilient connectivity across two PoPs in Madrid
 * Multiple IP transit providers on n x 10Gbps ports in Madrid (including Telia,
   NTT and CenturyLink)
 * Fully IPv6 enabled backbone
 * Members of LINX, DE-CIX and ESPANIX peering exchanges via resilient
   connectivity from Madrid
 * Direct peering with top UK and European ISPs and content providers




LOCATION

Suite 942, Europort
Europort Road
Gibraltar


CUSTOMER SERVICES:

Opening Hours: 09.00 - 17:30
+350 200 47 200
info@sapphire.gi
sales@sapphire.gi
accounts@sapphire.gi


TECHNICAL SUPPORT:

Opening Hours: 09.00 - 17:30
+350 200 47 200
support@sapphire.gi

I agree with the Terms of Use

All personal data is collected, stored and processed in accordance with the
General Data Protection Regulation (GDPR). For full details please see our
Privacy Policy


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