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Customer Education: make sure you're leading from the front đ Webinar starting in: 0 0 Days 0 0 Hours 0 0 Minutes 0 0 Seconds SECURE YOUR SPOT SECURE YOUR SPOT Log in Membership Membership WHAT IS INCLUDED? All you need to succeed TEMPLATES & FRAMEWORKS ONDEMAND VIDEOS EXCLUSIVE CONTENT MENTORSHIP PROGRAM Coming soon! MEMBERSHIP PLANS Pick your path INDIVIDUAL MEMBERSHIP TEAM MEMBERSHIP TAKE A PEEK INSIDE See what the fuss is about MEMBERSHIP RELEASE NOTES GET A TASTE Resources CONTENT HUB CS resources on tap ARTICLES CSC PRIME PODCASTS VIDEOS AMAS Coming soon CREATE & CONTRIBUTE GUIDES Brush up on the essentials CUSTOMER SUCCESS CUSTOMER ONBOARDING CUSTOMER CHURN CUSTOMER SUCCESS METRICS CUSTOMER RETENTION CHIEF CUSTOMER OFFICER RESEARCH & REPORTS Industry insights from us TOOLS OF CHOICE REPORT STATE OF CUSTOMER SUCCESS 2022 CUSTOMER SUCCESS SALARY SURVEY 2022 CUSTOMER SUCCESS: 23 IN 2023 CUSTOMER SUCCESS LEADERSHIP STUDY CHOOSING A CUSTOMER SUCCESS PLATFORM CUSTOMER SUCCESS ONBOARDING PLAYBOOK STATE OF CUSTOMER CHURN SURVEY VIEW ALL REPORTS NEWSLETTERS Get your CS fix CS SCOOP Signup to the monthly email Certification CUSTOMER SUCCESS CORE The essentials of customer success CUSTOMER SUCCESS CERTIFIED: CORE VIEW ALL COURSES MASTERS CERTIFIED Be the go-to expert CUSTOMER ADVOCACY CERTIFIED: MASTERS CUSTOMER FEEDBACK CERTIFIED: MASTERS CUSTOMER RESEARCH CERTIFIED: MASTERS CUSTOMER RETENTION CERTIFIED: MASTERS CUSTOMER SUCCESS METRICS CERTIFIED: MASTERS VIEW ALL MASTERS LEADERSHIP ACCELERATOR The ultimate roadmap for leaders CUSTOMER SUCCESS LEADERSHIP ACCELERATOR Six-week live & interactive program C-SUITE MASTERCLASS Four months to become an executive powerhouse VIEW ALL COURSES Events DIGITAL Coming soon to a screen near you HOW TO WIN AT CUSTOMER ONBOARDING - AND YOUR CAREER April 27 CSCNOW: LIVE LINKEDIN WEBINAR Webinar WHY CS FOLKS 𧥠OUR EVENTS IN-PERSON Events all over the world OUR GLOBAL 2023 CALENDAR CUSTOMER SUCCESS COLLECTIVE DINNERS, LONDON | APRIL, 27 CS FESTIVAL, AMSTERDAM | MAY, 10-11 CS FESTIVAL, LAS VEGAS | MAY, 24-25 CS FESTIVAL, SAN FRANCISCO | SEPTEMBER, 13-14 REQUEST TO SPEAK AT ONE OF OUR EVENTS CATCH-UP Never miss a beat CUSTOMER SUCCESS FESTIVAL AUSTIN CUSTOMER SUCCESS FESTIVAL LONDON CUSTOMER SUCCESS FESTIVAL SYDNEY CUSTOMER SUCCESS FESTIVAL BOSTON CUSTOMER SUCCESS FESTIVAL VIRTUAL CUSTOMER SUCCESS FESTIVAL SAN FRANCISCO CUSTOMER SUCCESS FESTIVAL LAS VEGAS CUSTOMER SUCCESS FESTIVAL APAC: RELOADED CUSTOMER SUCCESS FESTIVAL VOL. 4 Community CSC COMMUNITIES Connect and collaborate SLACK COMMUNITY SLACK NEWSLETTER CSC LINKEDIN Jobs About THE BASICS Our journey & how to reach us MISSION THE TEAM CONTACT GET INVOLVED Get your name published CREATE & CONTRIBUTE BECOME AN AMBASSADOR MEET OUR AMBASSADORS PARTNER WITH US What's new? x close Nothing to display... or view by: Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success DRIVING EXCELLENCE IN CUSTOMER SUCCESS. Weâre a global collective of customer advocates. Youâre in the right place to learn, share, develop, network, and scale with your CS comrades. Community Membership THE GO-TO CUSTOMER SUCCESS COMMUNITY FOR CUTTING-EDGE COMPANIES LIKE: New on the blog. Customer success Onboarding Churn Metrics Retention CCO Reports CUSTOMER SUCCESS SALARY SURVEY 2023 | TAKE THE SURVEY Read more Members-only Members-only Courses BECOME AN EXECUTIVE POWERHOUSE WITH THE C-SUITE MASTERCLASS Leadership is the cornerstone of success in the C-suite. Are you ready to take your executive skills to the next level?... * Customer Success Collective 5 min read Members-only Customer segmentation THE ULTIMATE FRAMEWORK FOR SEGMENTING YOUR CUSTOMERS Customer segmentation is a crucial part of any business strategy, be it used in marketing, customer success, sales, or product teams. Itâs the difference between a customer staying put or leaving due to not experiencing product or brand value due to the âspray and prayâ approach.... * Grace Gupta 8 min read Members-only Case studies âEVERY SPEAKER WAS JUST ON-POINTâ - JESS OSBORN, GOCARDLESS Jess Osborn, VP of Global Customer Success Management at GoCardless, presented a session at Austinâs Customer Success Festival on the intersection of customer success and product, and how these two pillars of SaaS can work together to ensure sustainable growth.... * Grace Gupta 3 min read Members-only Leadership & strategy 8 WINNING TIPS FOR STELLAR CUSTOMER SUCCESS LEADERSHIP There's a colossal difference between leaders and managers. While managers are there to enforce processes, ensure compliance, and make sure people are hitting their KPIs, leaders work for their team... * Richard Convery 9 min read Members-only Leadership & strategy AN EX-SALES PERSPECTIVE ON CREATING A CUSTOMER SUCCESS TEAM I consider myself a reformed salesperson. Thatâs not to disparage sales, but I always wanted a little bit more, so after nine years in sales, I made the leap into customer success (CS). Since then, Iâve had incredible opportunities to build CS teams from the ground up.... * Mark Higginson 7 min read Members-only Membership content HOW TO BALANCE DATA WITH PERSONAL KNOWLEDGE FOR CUSTOMER SUCCESS Hi there! My name is Dominic Constandi, and I'm Vice President of Customer Experience at Zoominfo. I'm excited to share a look at how to balance stats with personal knowledge across various levels of scale.... * Dominic Constandi 11 min read SEE ALL POSTS The key to success. Newsletter Only the very best info, delivered directly to your inbox. SIGN UP Podcasts Customer success leaders. Sharing their secrets. TUNE IN Events Learn firsthand from the leading minds in CS. JOIN IN Community Ask. Answer. Share. Learn. Debate. Network. JOIN NOW Our latest report. Want to know whatâs really happening in the world of CS? With the State of Customer Success 2022, you can keep up with the latest developments and sync your CS efforts with current industry trends. DOWNLOAD TODAY Get customer success certified. Raise your CS game with our suite of certifications. From courses dedicated to customer retention, feedback, and advocacy, to programs thatâll master your leadership skills, weâve got what you need. LEVEL UP 0:59 Grab yourself a CSC membership plan. Crammed with templates, frameworks, presentations, and content from some of the worldâs most forward-thinking companies, our membership plans are packed with all the customer success goodness you need to get - and stay - on top of your game. SIGN ME UP Join the community. Networking with your peers has never been easier. Join our Slack Community and speak with over 3000 like-minded Customer Success professionals across the globe to exchange ideas, meet in person, ask questions and find exciting new job opportunities. JOIN YOUR PEERS Upcoming customer success events. Members-only RE-VISIT THE VIRTUAL CUSTOMER SUCCESS FESTIVAL | MARCH 2023 If you cast your mind back to March 8th, 2023, you couldn't have asked for a better setup for Customer Success Festival Virtual. 13 titans of customer success. Nine game-changing sessions. 1500+ attendees. All from the comfort of your own desk?... 7 min read Members-only 20 EXCLUSIVE TAKEAWAYS FROM CUSTOMER SUCCESS FESTIVAL | AUSTIN Last month, we hosted the Customer Success Festival in Austin, and boy was it a blast! To give you a taste of how awesome the event was, we've picked out a few highlights to share with you from five sizzling sessions.... 8 min read Members-only TOP CUSTOMER SUCCESS EVENTS TO ATTEND IN 2023 When we started Customer Success Collective back in 2021, it was with the ambition to establish a centralized hub for CSMs and CS leaders to learn, network and exchange expertise. Within our first year, we put on three virtual customer success events and we certainly got the bug for it!... 8 min read Members-only CUSTOMER SUCCESS FESTIVAL | LAS VEGAS | MAY 24-25, 2023 On May 24-25, Customer Success Festival: Las Vegas will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.... 1 min read Members-only CUSTOMER SUCCESS FESTIVAL | VIRTUAL | MARCH 8, 2023 On March 8, Customer Success Festival Virtual will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.... 1 min read Members-only CUSTOMER SUCCESS FESTIVAL | AMSTERDAM | MAY 10-11, 2023 On May 10-11, Customer Success Festival: Amsterdam will bring together the brightest minds in the world of customer success into one room to share their success stories, best practices, and greatest challenges.... 1 min read SEE ALL EVENTS Event List Stay ahead of the game. Sign up to the newsletter. Get all the hottest customer success conversations and talking points landing in your inbox once a month, every month. Subscribe now SEND The Customer Success Collective is a community of forward-thinking CS enthusiasts, all rallied around one, shared goal: providing incredible customer experiences, 24/7. ABOUT * Contribute * Media Guide * Mission * Privacy Policy * Terms of Service RESOURCES * Articles * Newsletter * Podcasts * Reports GENERAL * Events * Membership * Community Learn Customer retention Customer success metrics Customer success strategies Churn rate Customer marketing Scaling customer success