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Name: wf-form-Blog-Subscription-Form — POST https://go.pardot.com/l/848393/2020-09-11/69c11

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The blog

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A global strategy: Meet Cemex's multilingual and international bot

Complete journey and agility: How TAG Livros optimizes its service for moments
of high demand

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developers

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Looking for CX solutions?

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BLACK FRIDAY

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SECURE CONVERSATIONS AND TRANSACTIONS ACROSS ALL CHANNELS


THE BEST PARTNER FOR A FINANCIAL INSTITUTION.

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Buyer's Guide



SMOOTH OMNICHANNEL EXPERIENCES

We automatically adjust the experiences to each channel's capability in order to
keep synchronous and asynchronous conversations going without a hitch. This way,
you can talk to customers on any of their preferred channels.

Automate the service on WhatsApp




AN INTEGRATED WORK ECOSYSTEM

With our solution, you can integrate all your systems/apps, save costs and speed
up daily financial operations by connecting our platform to web services or
APIs. Automate card requests, balance inquiries, loan requests or password
recovery without leaving the chat window.

Discover all the integrations

Read the story

"The virtual assistant is integrated to the bank’s systems: it gives current
balance, account transactions, card activation for international use, etc. Avi24
is the center of an ecosystem and works together with different platforms to
bridge customer service among all of them."

Kyra Arcia Marcano

Innovation and Marketing Manager

Read the story


THE EVOLUTION'S IN THE DATA

Information about your customers’ interactions is gold for your operating
reports. It measures conversation rates, identifies content that's bad for the
experience and obtains practical ways to exceed your customers’ expectations day
after day.

 * Operations general dashboard
 * Transferred sessions
 * Conversations and interactions
 * Satisfaction and feedback
 * Labels
 * Chat reports



Read the story

"The bot allows for constant listening. Through user sessions, the training
section and the satisfaction survey, we can provide more answers and improve on
the current ones."

Luciana della Croce

Chief Digital Officer

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AUTHENTICATION AND KYC

Have your customers access information and do transactions instantly, securely
and smoothly.

 * Single Sign-On (SSO)
 * One-time Password (OTP)
 * Biometry through voice message or image


SECURITY IS NON-NEGOTIABLE

We’re ISO 27001 and ISO 9000-certified. We also have TLSv1.2 encryption for data
transmission, AES 256 encryption for the database, and a disaster recovery plan
to protect your company from any threat.

Read about security




SENSITIVE DATA PROTECTION

Protecting your customers’ data is no longer optional. Aivo meets the main
privacy standards, such as GDPR and LGPD, to ensure the highest levels of
information management. We have mechanisms to transmit information by
encryption, not storing it at any point.

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WHO IS THE SOLUTION FOR?

Banks

Fintech

Investment funds

Savings and loans associations

Insurance companies

Any other financial entity

"Sensitive information, like card numbers, is hidden. Customers can only access
this information if they go through an authentication process. Plus, we have a
temporary webview with a single URL: if the user forgets to close the window,
it's done automatically."

Damian Cruz

Digital Channel Consultant


YOUR SUCCESS IS OUR SUCCESS

You can count on our specialized support team not only for your company’s needs,
but for your customers’ needs, too.

We’ll be there for you every step of the way: for the onboarding process, during
implementation and in the growth stage, always ready to help with your customer
service strategies.

G2 Crowd recognizes Aivo as Leader in the Chatbots software category.

Automate your customer service with modern interactions

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PRODUCTS

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