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CUSTOMER SERVICE

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ACCOUNT

 * Top account articles for you
 * Reset your password
   
   Whether you've simply forgotten your password and need to reset it, or want
   to make a change for security reasons, it's easy to change your eBay
   password. 
   
   2 min article
 * Protecting your account
   
   Your safety is one of our top priorities, so we take measures to help ensure
   your account is secure. There are also several things you can do to prevent
   your account from being hacked or taken over.
   
   2 min overview
 * Account restrictions and suspensions
   
   We may occasionally restrict or suspend accounts to protect our community. If
   you're a seller, your payouts may also be placed on hold until the
   restriction or suspension is lifted.
   
   2 min article



 * The basics
 * Settings
 * Your account status
 * Account security
 * eBay policies


THE BASICS

 * Creating an eBay account
   
   To create an eBay account, all you need is your email address or phone
   number. Once your account is set up, you can buy, sell and enjoy all the
   benefits of being an eBay member.
   
   2 min article
 * Signing in to your account
   
   After you've registered with eBay, you should sign in to your account
   whenever you're looking to buy, sell or just browse. Once you're signed in,
   we can personalise your shopping experience and show you items you might like
   based on your interests.
   
   1 min article
 * Messages
   
   You'll find all messages you've exchanged with other eBay members, as well as
   important emails from us, in one place in your Messages.
   
   2 min article


SETTINGS

 * Reset your password
   
   Whether you've simply forgotten your password and need to reset it, or want
   to make a change for security reasons, it's easy to change your eBay
   password. 
   
   2 min article
 * Changing your username
   
   Your username or user ID is the unique name you chose when you created your
   eBay account. It's the name other eBay members see when you're buying or
   selling with them.
   
   1 min article
 * Changing the address on your eBay account
   
   Your registration address is the main address on your account. You can also
   save multiple delivery addresses as well as your dispatch and return
   addresses.
   
   2 min article
 * Updating your personal information
   
   It's important to keep your personal information up to date so you can buy
   and sell on eBay. If you change your phone number, postal address, or email
   address, or if any of the details we have for you are incorrect, you'll need
   to update the personal information on your eBay account.
   
   1 min article
 * Notifications
   
   You can keep track of your eBay activity without having to be on the eBay
   site by setting up notifications.
   
   2 min article
 * See 2 more articles
 * Feedback profiles
   
   Your Feedback profile gives other members an indication of how experienced
   you are on eBay, and how others have rated their experience when trading with
   you.
   
   2 min article
 * Closing your account
   
   If you close your eBay account, you'll no longer be able to buy or sell with
   this account, or access My eBay. You'll also lose your Feedback as well as
   your purchase and sales history.
   
   2 min article


YOUR ACCOUNT STATUS

 * Account restrictions and suspensions
   
   We may occasionally restrict or suspend accounts to protect our community. If
   you're a seller, your payouts may also be placed on hold until the
   restriction or suspension is lifted.
   
   2 min article


ACCOUNT SECURITY

 * Get help with a hacked account
   
   If you think someone is trying to take over your account – or already has –
   we'll work with you to secure it. For your protection, we may place a
   temporary hold on your account.
   
   2 min article
 * Recognising phishing phone calls and emails
   
   Be suspicious of any unusual request for your personal or financial
   information by email or phone. It may be a "spoof" or "phishing" attempt.
   
   2 min article
 * Tips for keeping your eBay account secure
   
   The safety of your personal data is our top priority, so we take a number of
   measures to protect your account. There are also some simple steps you can
   take to make your account more secure.
   
   2 min article


EBAY POLICIES

 * eBay rules and policies
   4 min overview


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