www.gorgias.com Open in urlscan Pro
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Text Content

Product tour

Product


Gorgias Helpdesk
All-in-one support inbox to respond to shoppers

Gorgias Automate
Instant resolutions for happier customers and a happier team


Gorgias Convert
Grow website conversion rate with an intelligent revenue generation toolkit

Capabilities


Omnichannel
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Artificial Intelligence
Lightspeed AI features to get more done in a fraction of the time

Statistics
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App Store
All your favorite apps, connected to Gorgias
Ecommerce platforms


Shopify

Gorgias Automate

BigCommerce

Magento

WooCommerce


SEE GORGIAS IN ACTION

Take the Tour ↗︎
Centralize 1:1 interactions
Email

Social media

Live chat

Voice

SMS (New!)
AUTOMATE YOUR WORK
Rules
Automate with precision

Self-service

Intents & sentiment detection

Macros
Respond faster

Automation add-on
Respond faster

Flows
Respond faster
EMPOWER SUPPORT TEAMS
Order management

Customer Sidebar

Multi-Stores

Views
MEASURE & IMPROVE
Revenue Statistics
Know your bottom line

Live Statistics
Monitor performance in real time

Satisfaction survey
Keep your customers happy

Support performance
Your control center
PLATFORMS
Shopify

Magento

BigCommerce
New
OVERVIEW
Product overview

Machine learning & A.I.

Customer stories
Pricing
Partners

App partners


Become a Tech Partner
Build an app
Browse the App Store
Agency partner


Become a Agency Partner
Find a partner
Agency Partner Portal
Tech Partners
Build an integration
Browse the App Store
Developer Portal
Agency partners
Become a Agency Partner
Find a partner
Agency Partner Portal
Resources

Growth


Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success


Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection


Roadmap
App store
Refer a friend
Refer a client
Growth
Blog
CX Growth Playbook
Ecommerce tools
CS Benchmark report
ROI calculator
Success
Customer stories
Gorgias Academy
Webinars
Help center
Gorgias Community
Connection
Roadmap
App store
Refer a friend
Refer a client
Log in
Sign up free
Book a Demo





INSTANT RESOLUTIONS FOR HAPPIER CUSTOMERS AND A HAPPIER TEAM

Upgrade your CX by resolving basic requests with AI automation and freeing your
team to focus on complex interactions.


Sign up freeBook a demo
24/7 availability
Dollars Saved
$2,068+
Vs. agent cost
Av. Resolution Time
↓69%
Down from last month
CSAT Score
↑4.80
3.46 Industry average



LET AUTOMATE HANDLE SIMPLE QUERIES TO GIVE YOUR TEAM TIME FOR PERSONALIZED
CUSTOMER CARE


Flows
Article Recommendations
Order Management
Autoresponders
Quick Responses


FLOWS

Scale your support stress-free with customizable, personalized automations



Build interactive conversation scenarios to offer guides, recommendations, and
solutions — all personalized based on the customer’s inputs.

Channels
Chat
Help Center
Contact Form




ARTICLE RECOMMENDATIONS

Boost customer satisfaction with instant answers from your Help Center, powered
by AI



AI monitors incoming questions and instantly shares relevant content from your
Help Center.

Channels
Chat
Email




ORDER MANAGEMENT

Skip manually answering “Where is my order?” or “Can I get a return?” over and
over (and over)



Offer customer portals where customers can see real-time order status, request
refunds and cancellations, and report issues — all without waiting for an agent.

Channels
Chat
Help Center
Contact Form




AUTORESPONDERS

Declutter your email inbox by leveraging AI to automatically resolve repetitive
emails



Leverage AI to identify and automatically close spam tickets, process refund
requests, and send tracking links to provide instant answers and declutter your
email inbox.

Channel
Email
Help Center
Contact Form




QUICK RESPONSES

Satisfy customers by providing the information they need in 1 click



Let customers get answers to common pre-sales questions — like “What’s your
shipping policy?” or “Are your products cruelty-free” — with the click of a
button across your website.

Channels
Chat
Help Center
Contact Form




SEE AUTOMATE IN ACTION WITH OUR INTERACTIVE TOUR



Answer FAQs
Manage orders
Send articles (AI ✨)
Answer emails (AI ✨)



“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Capucine Schahl

Head of Ecommerce at Ekster



“Monday used to be the hectic day.
We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias, shoppers get their
answers solved, even outside of business hours.”

Addison Debter

Head of Customer Service

“Having quick access to previous order info in the helpdesk is super convenient
and helps us turn our support agents into sales people.”

Ian Anderson

Operations Manager

“With Gorgias, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.”

Shauna Clearly

Head of Ecommerce


“Thanks to Gorgias, my customer service team has been able to increase customer
satisfaction and drive customer loyalty.”
‍

Dave Szymaszek

Head of Customer Experience


DON’T JUST TAKE OUR WORD FOR IT...

Monday used to be the hectic day. We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias Automate, shoppers get
their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

at

Kirby Allison

Automating low-stakes, high-volume tickets lets my team focus on meaningful,
personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Head of CRM and Customer Care

at

Joone

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias
Automate, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.

Shauna Clearly

Head of Ecommerce

at

Ekster

Monday used to be the hectic day. We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias Automate, shoppers get
their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

at

Kirby Allison

Automating low-stakes, high-volume tickets lets my team focus on meaningful,
personalized conversations and boosted our CSAT to 4.77.

Clara Zaoui

Head of CRM and Customer Care

at

Joone

Our peak seasons are Father's Day, Black Friday, and Christmas. With Gorgias
Automate, my team is on top for the 3 most important months of the year;
Father's Day, Black Friday, and Christmas.

Shauna Clearly

Head of Ecommerce

at

Ekster

Monday used to be the hectic day. We were flooded with the influx of inquiries
and we needed to keep up with everything. With Gorgias Automate, shoppers get
their answers solved, even outside of business hours.

Addison Debter

Head of Customer Service

at

Kirby Allison

 * 
 * 
 * 




UNDERSTAND AUTOMATE’S IMPACT WITH DETAILED,
EASY-TO-USE DASHBOARDS



Track the performance of each Automate feature to generate detailed reports and
continually improve your automation strategy.




WHY CHOOSE AUTOMATE OVER AI-POWERED CHATBOTS?



Smart AI that works under defined conditions created for great CX.

More reliable and consistent. Chatbots are wrong about 30% of the time.

Support for many channels, 
not just chat.

Built for ecommerce tasks, like order tracking and returns.

Customizable set of features, with you always in control.

Provides an easy path to human support, 100% of the time.


UNLOCK GORGIAS AUTOMATE TODAY

Focus on the moments that define your brand and free up time.

Sign up freeBook a demo


NOT READY FOR A DEMO YET?


Discover Automate best practices with our Automation Playbook

Learn more about AI-powered Gorgias features that help you get more done, faster

Learn how Ekster used Automate to cover the workload of 4 support agents



Helping independent ecommerce brands provide an outstanding customer service
experience.

Get updates on Gorgias

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PRODUCT

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+ WooCommerce



+ BigCommerce



+ Magento

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StatusRoadmapPricing

COMPARE

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RESOURCES

Benchmark toolROI calculatorBlogCustomer StoriesApp storeRefer a FriendRefer a
ClientHelp center

COMPANY

About GorgiasCareersSustainabilityMeet the teamPeople resourcesGorgias
PartnersBecome a PartnerPartner Login

Product

+ Shopify



+ Magento



+ BigCommerce

Support by PhoneLatest ReleasesSupport DocumentationDevelopersService
StatusRoadmapPricing
Compare
ZendeskKustomerRe:amazeHelp ScoutFreshdeskGladlyFrontShopify Inbox
Resources
Benchmark toolROI calculatorBlogCustomer StoriesApp storeRefer a FriendRefer a
ClientHelp center
Company
About GorgiasCareersSustainabilityMeet the teamPeople resourcesGorgias
PartnersBecome a PartnerPartner Login
PrivacyLegalSecurity

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