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 2. Incydr
 3. Using the app (Incydr)
 4. Troubleshooting
 5. What to do after receiving a backup alert

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WHAT TO DO AFTER RECEIVING A BACKUP ALERT

 1. Last updated Jan 9, 2022
 2. Save as PDF
 3. 


Table of contents
 1. Overview
 2. Alerts and warnings
 3. Considerations
 4. What to do if you get a backup alert
    1. Check your connection
    2. Check for notifications
    3. Check your backup schedule setting
    4. Restart the Code42 app and your computer
    5. Ask a Customer Champion
 5. Related topics

Who is this article for?

Incydr Professional, Enterprise, Gov F2, and Horizon
Incydr Basic, Advanced, and Gov F1


Find your product plan in the Code42 console on the Account menu.
Not an Incydr customer? For CrashPlan articles, search or browse.

Instructor, no.

Incydr Professional, Enterprise, Gov F2, and Horizon, no.

Incydr Basic, Advanced, and Gov F1, yes.

CrashPlan Cloud, no.

Retired product plans, no.

CrashPlan for Small Business, no.


OVERVIEW

Managing your backup means staying informed about its successes and failures.
The Code42 app sends email warnings and alerts to help you stay informed about
the status of your backups. If you receive a backup alert and you're not sure
why, this article can walk you through the most common reasons. 


ALERTS AND WARNINGS

Alerts and warnings are email messages letting you know if there is a problem
with your backup.

Backup Warning You receive a warning when your computer hasn't backed up (to any
destination) for a specified number of days. Backup Alert You receive an alert
when your computer hasn't backed up (to any destination) for a specified number
of days. Alerts are sent as a follow-up to a warning when the computer still
hasn't backed up.


CONSIDERATIONS

 * Alerts and warning are set, by default, to three days and five days,
   respectively
 * You can change the time period for warnings and alerts from Settings > Device
   Backup.
 * Alert period(s) are not "reset" until a backup occurs


WHAT TO DO IF YOU GET A BACKUP ALERT


CHECK YOUR CONNECTION

If you get an email alert telling you that one of your computers hasn't backed
up in several days, first make sure that the computer is connected to the
Internet and has not been turned off or asleep. If necessary, troubleshoot
network issues that could prevent the Code42 app from backing up.


CHECK FOR NOTIFICATIONS

Next, open the Code42 app and look for any errors or other messages that may
suggest why the computer isn't backing up. This article may be useful for
troubleshooting:

 * Cannot connect to background service


CHECK YOUR BACKUP SCHEDULE SETTING

Is the Code42 app configured to run all of the time, or only during a specific
window of time? For complete coverage, set the Code42 app to run Always.

If the Code42 app is set to run between specific times, make sure both the
source and destination computers are on and awake during an overlapping window
of time. The Code42 app can't back up or restore outside of this window, and it
can't back up if the a computer is off or asleep.

 1. Open the Code42 app.
 2. Open the backup settings:

 * Code42 app version 6.8.3 and later:
   1. Select .
   2. Select Backup Sets.
 * Code42 app version 6.8.2 and earlier:
   1. Select Details.
   2. Select the action menu.

 3. Click Change for Backup Schedule.


RESTART THE CODE42 APP AND YOUR COMPUTER

Restarting the Code42 app or your computer can resolve issues. First, restart
the Code42 service. If you've restarted the Code42 app, and you're still unable
to connect to any of your destinations, restarting your computer may resolve the
connectivity issue.


ASK A CUSTOMER CHAMPION

If you've tried these options and you are still unable to determine why an alert
was sent, contact a Customer Champion for further assistance.


RELATED TOPICS

 * Device backup critical
 * Use reports to monitor your environment 


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 2. * User permissions requirements (Windows)
    * Where are my files?

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 1. Article type Topic Available in CrashPlan Cloud No Available in
    other/on-premises product plans No Available in Incydr Basic and Advanced
    Yes Available in Incydr Pro, Enterprise, and Horizon No Available in
    Instructor No Available in Code42 CrashPlan Premium Yes Available in Code42
    CrashPlan Standard Yes Available in CrashPlan for Small Business No Stage
    Final
 2. Tags
     1.  Alert
     2.  alerts
     3.  backup alert
     4.  backup alerts
     5.  backup report
     6.  backup reports
     7.  email alerts
     8.  email reports
     9.  licincydrent:false
     10. report
     11. reporting

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